Dawn Karina and jay are all awesome great customer service every week great fun a friendly place this is my second home thank you DAWN KARINA AND JAY AGAIN read more

Not only are the prices insane here but the like to give food poisoning. I went to bowlero on July 3rd with four other people. their pricing (which we found out after) was priced per person per game, meaning 13 dollars x 3 games x 5 people, when we came to pay we were very confused when she said "you guys played 15 games ?" ... we immediately said "no we only played 3 lol" and the reason we played a 3rd game was because we saw the screen behind them say it was half off for the third game. Apparently if you want to do that you have to tell them before you even start and not after when you're paying. Instead of the total we thought that would be well under $100, the total came out to over $200. I went to replace my shoes for a smaller size with my sister in law (who is white and i am not) and I was standing with her as she got a different size, no one asked her any other questions and gave her the shoes but as soon as i asked for a different size the lady stood there and asked what lane I was in and had to make sure before I could get a different size.. I don't know why that mattered for me and not my sis in law but it definitely had a small feeling of racism.. I would understand maybe confusion if I didn't bring the other pair of shoes but I had them right there so she saw I was in a lane if i already had shoes. We ordered the pizza and pitcher combo which was not that good, you could still taste the cardboard it had come off of. I also ordered a peach paradise drink which no one made and I had to hunt someone down for. Finally someone (same lady as above) was found to make the drink but she insisted that she had to take it to the back. Usually i don't drink anything u less it is made in front of me but for some reason I did. And it seriously almost killed me. I am a diabetic and whatever she did to that drink sent me into extreme lows for 2 days on top of nausea. so in total for food (aside from the bowling price) I paid $42.00 for absolute BS. I will never return here again. read more

So this place could use some work. First let's start with the bowling balls. They're all cracked and I believe that affects how your bowling game will go. I'm not too sure if they could, but based of their prices? They should be able to invest in some new balls once these ones get this bad. Secondly we had ordered a pizza and margarita pitcher bundle.. I had a party of 6. They did not like the pizza but the wanted another margarita pitcher. There's not an option just buy another margarita pitcher. They tried convincing us to buying the combo again but we DID NOT WANT another pizza. So instead we had to go without. The environment looks nice but I think they need a touch up on their menu and equipment. A good thing is the wings were good. read more

Bowlero Lancaster - The one margarita pitcher for 6 people - Bowling Near Me - Lancaster, California

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The front here was rude, kitchen dude was cool as hell. we played three games with 5 people, mind you they charge per game now 12 bucks a game. They charged us 180 dollars for just the games and 30 for shoes that were wet with pre sweat inside. That's over two hundred bucks for less than 2 hours of bowling wtf. The underground bowling alley in Lancaster is per lane, and would have been 50 at most. Because we played three games when paying we asked for the three game special which is on the billboard behind her, and the front desk said she can't do that because we didn't ask for it first, it literally says play 3 ones half off. she also forgot about the only drink we ordered and took it to the back to make it when we asked about it 40 minutes after the order was put in. read more

Would give zero stars if I can very poor service and this policy for IDs that you can't serve any alcohol for vertical IDs even though I am 22 years old is utterly ridiculous new CEO is crap and the fact that you have to buy a whole other pizza just to get another pitcher of soda is ridiculous as well as my friend who lost her phone there was no urgency with the staff and security to help locate the phone this place used to be better never coming back here again read more

My Hubby and I came in earlier for the 3 game special and some food, and I just want to say that everyone exceeded my expectation! Alexis in the food court did exceptionally ! beyond what we expected. she made us feel welcome and kept a smile on her face dispite us taking forever to order lol. Dawn i think her name is at the front desk did exceptionally as well! thank you everyone we will be back! read more

SUPER impressed with the new Bowlero in lancaster!! We haven't been there in so long because it was so run down. But the new owners and renovations are beautiful! The staff went above and beyond to make my son's birthday perfect! Our server Meonni was a constant presence making sure we had everything we needed. The manager was always checking in as well, and even gave us the sweetest thank you card. I would come back just for the staff but literally everything was perfect. The food was great and so beautifully presented. Their packages are affordable and so customizable and the fact that you can do everything online in advance makes it so easy to throw a party! They even included a chocolate chip cookie cake that was delicious! Will definitely be returning! If you haven't been since they were owned by Brunswick do yourself a favor and give them another try. Very very impressed. read more

Bowlero Lancaster - Beautiful food set ups - Bowling Near Me - Lancaster, California

The young man at the front desk was kind and helpful, but after buying a ball from the pro shop my ball gets scratched up like crazy not to mention another employee was not helpful and was pretty rude when I kindly asked him how to start the game since the system was slightly different than what I'm used to down in Texas. He looked at me like I was a bother and explained to me how to do it in a annoyed manner like I was a child asking a million times Other than the lane scratching up my ball which was nothing major but still a big inconvenience the guy at the front desk was nice and helpful the pro shop was nice and the man running the pro shop was very helpful and knowledgeable, if you aren't bowling league I would call and see what times they have league because it looks like they mostly always have a full house which I understand being a league bowler myself. This gets two stars for me since I likes the pro shop and the person running it and also the helpfulness of the front desk read more

Management really needs to get it together. We were a large group, so we called ahead to make sure it wasn't a league night and were told it was open bowling. We arrived to find out only the 1st 6 lanes were open, the rest reserved for league play. Not happy. We put our names on the wait list and played pool while we waited. Once we got settled in our lane, we went to the bar and food court. Bar - only one person making drinks for the entire bowling alley. Went back for a second drink to be told I needed to bring my first glass back. Foot court- a complete disaster. Orders took an hour plus. The 2 working spent more time arguing and being petty towards each other than anything else. Not once did a server come to our lanes to take an order. read more

Me and friends had an ok time playing but our main issues we had is The huge wait time for food and bar. Each spot had 1-2 people working at a Friday night and they look very stressed, I don't blame them. Management do BETTER On hiring more people on busy nights! We ordered food the first time and told them the correct lane number and they delivered it to the wrong lane then we had to wait an extra 35 mins because the pressure was on them. 6/10 read more

Was part of a work event and this was a great success. The team had a great time, and the food and drinks were awesome. Maybe additional bartenders and waitresses would have helped with the line at the bar, but other than that everyone seemed to have a great time. read more

My experience at this Bowlero location was just OK. First issue I had was redeeming gift cards. It seems like the staff is inexperienced in gift card redemption, and it took them a very long time to check the balances. Also, when I wanted to use it towards a food & drink purchase, the cashier was quick to say no. Luckily she tried the gift card anyway and it actually went through. They have a small arcade area that was cool but I didn't get a chance to use it so I can't speak to it. Parking easily available on-site. I also didn't like how they do their charging/payment system. All of the shoe rentals were added to my lane, so it was hard to determine how to split the bill and it ultimately fell on me to collect payment from the other bowlers in my group/lane. The music choice/playlist was great and the AC was a great retreat from the summer heat. However, I believe my experience definitely could've been better so this is why I'm only giving it 3 stars. I'm not sure I would come back, to be honest. Time will tell. read more

2 months later... Nothing has changed and/or been resolved. Lanes are still broken and jam constantly. Balls come back damaged. Dirty water still being handed out. Bathrooms are disgusting as is the attitudes of some of these staff. FIX THIS. read more

These are the most inefficient employees I've ever seen. Sat for over an hour and a half waiting for an open lane. Despite there being 9 lanes sitting there with no one using them and the lights were off. So then we ordered food and literally watched them do one order at a time of their platers rather then drop a large amount of each when they knew they had 12 of the same orders. Place is ridiculous. read more

Bowlero Lancaster Hosted a party with coworkers for a going away party. Great service played 4 games with no issues, the pizza was amazing

Awesome time with all my coworker's, they hosted a going away party for us and it was great, great service!!!

Everything was great...i come here every week with my family and all of the staff are great

I second with the rude bartender Jennifer she was rude to me and the two people who were ahead of me.IF YOU HATE UR JOB STAY HOME LADY! Anyway the shoe size variety isn't great either read more

Bowlero Lancaster - Alleys - Bowling Near Me - Lancaster, California

Made reservations online and upon arrival my family and I were greeted by the staff. I didn't have to wait much and all my questions were answered in a greeting manner. Toni took care of us and made sure that everything that we needed was taken care of. She is so sweet and made us feel very comfortable. The food was good, everything was clean and enough parking for everyone. I am very please with my experience here. read more

Bowlero Lancaster - Bowlero in Lancaster - Bowling Near Me - Lancaster, California

Sadly, the place is VERY SCUZZY! Bathrooms filthy! I wish the employees were focused on customer service and dressing to impress or at least professionally! VERY SLOPPY! However, that's NOT the case. Employees making out while sitting on the counter/front desk. The waitresses do a good job! Snack bar really needs a restaurant manager or someone to make sure what's on the menu is IN stock. Not, "sorry we don't have that!" Yes, we run out but that's not what I'm talking about And the lanes are awful! Bowled sweepers and had to wait multiple times for 1 guy to "fix" it! I hope the owners will 100% update EVERYTHING. It could be a GREAT FAMILY and others place to go and have FUN! Right now it's FILTHY, employees MUST be replaced or RE-TRAINED! As a business owner, here in Lancaster, I want to see this place SHINE! Please Please re-read ALL reviews and take what you can use and ignore the rest. read more

Awesome place but food & drink service is very slow the only down side balls are clean stages are clean but some bugs here and there read more

Bowlero Lancaster - Bowling Near Me - Lancaster, California

Our team played 4 games and had no issues with the lanes. The pizza was very tasty and staff always friendly. We will bring our event back next year read more

Fun place for a Birthday Party. Great for any age. Friendly staff and lots of lanes.

Theses lanes suck, but the food service is good, and the bowling is fun if you're just hanging out

Although there is a long wait most nights, it is worth the cosmic bowling experience. My friend and I went on a Saturday night. Their service is amazing because they attend to you right away and put you on a waitlist with your phone number and name. They text when the lane is available. Due to COVID-19 there is an admin fee for food, drinks, and shoes but, it is affordable. There is no limit for games but, I generally get tired after 2 games. There are also arcade games, pool, food and drinks available. I would completely recommend bowling at Bowlero. read more

This is by far the worst bowling alley I have ever been to. The ONLY reason why people still come to this bowling alley is because there are no other options to have fun and maybe that is why the individuals working here feels the need to be condescending, judgmental, scornful, and snobbish towards their customers. This is my second time with the hostess - Jennifer and her nasty attitude. (everyone working on February 15, 2022 from 9pm-11pm had a bad attitude and it seemed like their customer service skills went out the window - disgusting)- Everyone in this work environment needs either a higher pay rate or don't need to be working at all here. There are two registers there for a reason - why do we need to stand in line for 40 mins to check out after we turned in our shoes. Please help us make sense of this. Bowlero Management- change this environment ASAP! read more

PLEASE READ!!!! I'm never going back to this bowling alley. It is ridiculously over priced and the way they advertise their prices is miss leading. They charge you after you bowl, and they do that for a good reason. Me and my kids played 2 games and they charged us like if we played 12 games. A total of $117 for two games!!!! The bowling is NOT well maintained and looks extremely dirty. PLEASE GO TO DIFFERENT BOWLING ALLEY because you will get ripped off here. read more

Bar customer service for drinks takes forever even though there is a short line. It's a Friday night and surprisingly it's not that big of a line but it takes a long time just to order one drink. read more

I was hoping the bowling alley would have had a better renovation. Seems like a lot of old outdated decor and lanes. My strike ball got chipped today. I've bowled over 100 games at 5 different bowling alleys and now this happens. This place needs a full remodel. Putting a sign outside with a new name isn't enough. read more

Bowlero Lancaster - Bowling Near Me - Lancaster, California

Treasure P was a good help, Liked the way she greeted me. Will come back for sure because of the smile and tattoos.

I don't know what happened with these other reviews but I just had my 5 year olds birthday party here and we had an amazing time. From the point that I made a reservation with Heather to speaking with Tori the manager to our server Stacie and all of the other wonderful and very helpful staff. Our whole party was a success. Thank you from the bottom of our hearts! We will definitely be back! read more

Sam is a great manager and it's just such a friendly atmosphere very welcoming with good music and energy! With reasonable prices

Nasty and dirty! Bathrooms have urine all over the place. Food is seriously over priced for what they serve. They definitely could do better. Don't help to complain. Most definitely will not be back to this dump! read more

If I could give this place zero stars, I would. Don't waste your money here. Service was bad and the people managing the facility were hypocritical.Bathrooms were disgusting. The floors were dirty. Everything was over priced and on top of all of that when it came down to paying for any food or drinks they charged an extra 18% as a service charge which they did not allow you to dispute. Save your money and take your family elsewhere. read more

5th fucking time i've been here to get a ball drilled and they "close" the pro shop early after confirming 2 separate times in one day that the shop closes at 8 let's make it a 6th time next time bowlero! read more

Came here to have a good time and some drinks with my friends. I'd give 1 star if I was rating based on customer service but I'm giving 2 stars because we did have a very good time, but Jennifer at the bar was extremely rude. She told us our entire party needed to be present in line in order for us to get a pitcher of beer and when we had our whole party come up to the bar to show their ID (after we had already all been ID'd and given wristbands) and when they all came up, she gave us attitude and told us they needed to wait in line and could not serve us. The bar needs better customer service read more

Great place to hang out! I enjoyed killing some time here. The staff was kind and very informative w the pricing and how the lanes work as well. read more

Came here with some friends and had a blast. There was an issue with the lane but service was exceptional from their manager Sammy, she responded to all requests/issues promptly, was very friendly, and jumped through hoops to make sure we had a great time. Will be back. read more

From the time that i went in to the time i left, they catered to all my questions and concerns. when my got stuck. they fixed it fast. they even had workers come and take our orders for or drinks. it was so much fun. i will most definitely bring my family read more

I do not recommend this business because my kids came to bowl. They are teenagers, very respectful to adults and the ladies renting shoes were extremely rude to them. It's not okay to talk down to children especially when they are speaking to you properly. They are paying customers, just because they are younger than you does not matter. I watched the entire encounter as I sat at the table. I did not step in because I wanted to witness the FULL encounter on how my kids are treated without the presence of an adult. I'm shocked and saddened to see the lack of respect by the worker and manager. It's shameful. With customer service like that I doubt they will remain in business much longer. read more