Have a mobile home and my water froze up. Got in touch with Cathy at Black Hills via Yelp, she got…read moreback to me within an hour. Plumber Ron called me and offered to come out on a -20 something Friday night to crawl around under my trailer. (This guy is die hard). Ron diagnosed the issue, explained it so thoroughly that I believe my dog understood. He installed heat tape that I supplied, and even went as far as to gather insulation that was placed in weird places and move it to a place where it would be effective. Had many suggestions of how to proceed and what to look for going forward. I didn't ask Ron specifically to come out after hours as I didn't want the extra expense for an emergency call. Ron charged a fair amount for his labour and diagnosis time and instead of an emergency call fee, he suggested a half hour for travel time which I thought was more than fair considering the job, conditions, location and time. I would recommend Ron and Black Hills plumbing.

We had issues with a leaky toilet at the base. Ron came out on short notice and fixed the issue as…read morehe explained every step that he was doing. In addition he noticed our sink was also leaking underneath as it was not sealed to the base and promptly fixed that. We were very happy with his work and would not hesitate to use him again.

My daughter needed her dishwasher disconnected to replace the flooring…read more The bill was $337 - 2 hours labor. This was a 30 minute job for a professional. Disappointed.

I recently had them do some work at a rental property on 2 occasions. Once to change out a faucet…read moreand once for a dishwasher install. Even though it was a small job each time they were prompt, treated me like I was a valued customer and did great work for a fair price. The thing that really stood out for me was how kind, courteous and considerate they were to my tenants even when I wasn't around. All of that stands out in an industry where it's quite common to blow off smaller customers and to only be good to the person paying the bill (if that)! Totally recommend them and I'll be using them exclusively from now on.

This review was posted yesterday and taken down after a request from the business owner who offered…read moreme a $250 discount to do so. I have decided to skip the discount and post my review as I feel taking the discount is being paid to keep quiet and not complain. I would rather keep my integrity intact by being honest about my experience so others don't make my mistake. I hesitated to write this review as the person who did our repairs is a friend of the family (was). However, the prices quoted were exorbitant for what was done. All we requested was flappers to be replaced in two older toilets that were taking longer to fill when flushed. We also had a kitchen spray faucet that when shut off wouldn't stop spraying. Because it was under warranty, Moen had sent us a new one, but we needed it installed. Because my husband had recent surgery he couldn't get under the sink to attach and wasn't able to do the toilet repairs. As mentioned, we used a plumber we had used for years, however with a different company, and had no previous issues with service or prices. We were given three options. The first was to replace all three toilets in the home (even though we only needed two fixed). The quote for three installed toilets was over $4,000. To replace the spray faucet we were quoted over $600.00.....we already had the replacement spray attachment so we didn't need a new faucet, just the spray attachment connected. When I questioned it, we were told to soak the old one in vinegar and see if that helped stop the spraying.The other option for the toilets was to repair them and that was to put in a new valve, flapper and supply hose. To do the first one was $477, to do the second, even though identical, was $385.00. The last option was to pay the service fee and do nothing. I should have taken that option but it's hard to say no to a family friend. In retrospect this family friend had no problem in overcharging.....it's a business. The repairs took a half hour....45 minutes tops and our bill was $959.00 for the two toilets including tax and service dispatch. I don't understand why two identical repairs (supply and install fill valve, flapper and supply hose) are charged $477 for one and $385 for the other. This company was on our agenda to contact for a new furnace and water heater this summer but no longer. I also no longer feel comfortable dealing with this company after today's exchange with the owner. He continued to repeat was that we are paying for trained and qualified staff. When I asked him to give a breakdown on the hourly rate and cost of supplies, he told me that they don't do that. That means there is no transparency. As the conversation continued, he became fairly nasty and belligerent and questioned MY integrity in posting the review. I have done many reviews on companies before and this is the first one star and bad review I have ever given.They say "buyer beware" for a reason. In the meantime, we still have a faucet where we can't use the spray part, but that's better than spending $600 to attach it. I've learned my lesson the hard way and had a sleepless night trying to decide whether to accept any kind of discount and keep quiet or tell it like it is. Even with a $250 discount a $700 bill for parts and labour is over the top for supplying and replacing a valve line, flapper and supply hose for two toilets. While I thought about whether or not to accept the discount, I contacted three other 5 star plumbing companies and asked if they could give me a ballpark quote for the exact same service we had received and copied what had been done from our invoice. I heard back from two of them quite quickly. One gave me a ballpark of $400-450 including a service fee for coming out. The other quoted me $562.50 (breaking down parts and labour), including the service fee. These were more in line with what I had expected yesterday and I wish I had contacted them first. I cannot in good conscience recommend this company. There were a few other issues that happened that I have not mentioned at this point, but have run out of room :-(

My family and I were experiencing a clogged kitchen sink and needed some help with the problem…read more I call last night and was able to schedule an appointment for the next day. Josh showed up on time and took a look at the problem. After a short chat and diagnose, Josh gave me two prices and I told him to start working. He was quick to finish the job and described what he did. I was very happy with the work and professionalism that was shown. If I have any more plumbing problem, I will be sure to call them.

Dave is wonderful. Our furnace stopped working late one night, and Dave was available to…read moretroubleshoot with us right away. He had the issue sorted out very quickly, and our house began to warm up. He was professional, kind, and very prompt. Could not recommend anyone above him!

Dave and his crew were our saviors over the holiday break. We had our hot water tank go and it was…read moreclear that Accell Plumbing made it a priority to ensure that my family and I had hot water as soon as possible. Dave took the time to explain everything to us and made sure we understood how our new tank works. The experience we had with Accell was very professional and as a bonus it all came at a great price!

Our A/C was not cooling and the technicians came out in the time slot they had put us in. They…read morewere professional, easy to get along with. They told us the cost before they started and we are happy with the job they did. Eldon A.

Chad Corbett went beyond his services when he repaired our water leak on our refrigerator. When…read moreit was pulled away from the wall he cleaned up the very dirty floor and found the leak quickly. We are very happy with his service.

After spending $300 on a plumber who could not figure out what my toilet issue was, I called Scott…read moreafter reading reviews that his business was excellent! He went through all the logistics of what it could be and finally concluded it was the back flow valve flapper. Opened up the clean out which I never even knew existed and sure enough the flapper was jammed causing toilet not to flow at all! He will be the only one I call from now on. Thanks Scott!

Great service. Arrived on time and did job in a right way! Will definitely recomend to others.read more

The dispatcher at the company was super helpful and super friendly. They were able get a technician…read moreout to look at my furnace, that stopped working during the last snow fall, within 2 or 3 hours. Thats where the good times end. Technician proceed to explain that a new thermostat with install would be hundreds upon hundreds of dollars plus install, plus emergency fee plus and plus and plus. Total bill would have been $500-$700. Shame on you for taking advantage of an "emergency" situation. Total bill from local competitor, material, labour, emergency fee and gst.....$250

I needed a small plumbing job completed in a hurry and was pleasantly surprised when calling…read moreProblem Solved Plumbing. First - they picked up and discussed project immediately and we booked the appointment. Next they sent out a most knowledgeable technician, Tyson Burton, who explained everything clearly and did the job promptly and efficiently. He tested the system before leaving and gave me contact info if I need more help. What a pleasant change to work with someone who truly knows what they are doing! This was a great experience and I would highly recommend Problem Solved Plumbing.

Blair just parachuted into our place today to fix a polyB hot water line that split in our…read moremechanical room yesterday. Mechanical room was soaked as was I before I could shut the main water valve off. I saw Blairs reviews here and asked him he could stop in on Monday (large leak happened Saturday night) as I didn't want to pay off hour premium pricing as I've experienced in the past. Blair called me up and said you can't be without water and that his price would be the same either way, which was very reasonable. Such a nice change from what we've experienced in the past! Super professional, very efficient, cleaned up-took away all the old components and takes Paypal! Thank you Blair, my family couldn't be happier! Will be recommending you to everyone we know!

Made an appointment and he was a no-show. Called him the next day and he claimed that he had left…read moreme a message on my cell phone early that morning saying that he had a "family emergency". No such message was received. Would not recommend.