In early Summer 2020 my husband and I met with Mark Groutas at his Urban Mattress Fort Collins…read moreshowroom to explore a replacement mattress. He spent considerable time asking questions about our expectations and sleeping habits and carefully explaining each mattress we were considering. We ultimately chose a less expensive mattress; one that suited us better. He refunded the difference quickly and assured us he would work with us in every way so we would be fully satisfied with our purchase. He conducted himself with great patience, going over explicit detail, all with consideration and professionalism. He is an expert on the qualities of his products, always had our best interests at heart, and he is also a fine gentleman. We are happy to give him a glowing review.

Terrible mattress. Started out with the king sized urban mattress brand hybrid in a medium and…read moreexchanged it for the firm (was called "uptown firm), not sure what it equates to now) after 30 days because the medium too soft and already started losing support. The firm was fine for about the first 3 months and after 6 months it was so uncomfortable that we had to add a topper. Unfortunately we couldn't exchange it again and the trial period is so short they might as well not have one. 2 1/2 years and 4 different toppers later this mattress is so uncomfortable (with or without a topper) that my husband and I can barely sleep. He is larger than I am and I constantly roll into him the entire night due to the lack of support this mattress provides. When I do manage to get to sleep I wake up in so much pain that most mornings I physically can't move my legs or neck. I have to slowly wiggle myself to the edge of the bed to be able to stand up. We're not old either!! Both of us are very active and fit! But We have started sleeping in our guest bedrooms or the couch just to get a decent nights rest. 0/10 do not recommend. It might be the worst $2500+ I've ever wasted. The 2 star rating is only because the salesperson and delivery people were kind although in hindsight I'm not sure anything the sales person said to get us to buy the mattress was actual true so this should probably be more like 1.5 stars.

We came in today for the first time and we are definitely impressed. Nathan helped us without being…read morepushy at all. They have a great selection and a web site you can shop also. The prices are good and they have a clearance sale in the back. I really like shopping local so we will be back for sure.

Needed a new bedroom suite for our new condo. Good selection and fair prices. The furniture was…read moremid range quality. Excellent customer service. They do not have delivery. They do offer suggestions for delivery service. Went back later to purchase an area rug.

I was in a hurry, and "John" was up to the challenge of helping me find the perfect mattress with…read morean adjustable base at a price within my budget, within the 15 minutes I had. He showed me 3 options, I chose one a little firmer than the other 2, we scheduled a delivery date, and I paid 50% of the total. The day before the "Cyclone Blizzard", John and his son Garrett (turns out John is the owner!) delivered the mattress a day early so I wouldn't have to sleep on the floor one more night in my new place. Two days later the adjustable base arrived, and the delivery guys set it up and explained everything. Wonderful service, from a family owned business. I highly recommend America's Mattress and John; they really went the extra mile to assure my comfort and satisfaction!

There are much better places to buy a mattress, actually there are two places less than a few…read moreblocks from here that will treat you better and give you better selections and options. Speaking from experience!

We were helped right away. They have a lot to choose from, their website does not do them justice…read more Had our furniture delivered, two man crew, they were fast. We ordered two bedroom sets with mattresses, living room set, and dining room. One guy set up the beds, while the other continued to unload. Great experience!

We came into AFW for some furniture for our new house today, and found some great furniture at a…read morereasonable price. What really stood out to me was the greeter Barbara at the front door. She was very friendly and nice to talk and joke around with.

I recently purchased a new mattress and frame at the Ft Collins location. Elton was my salesperson…read morewho was excellent! Elton was very knowledgeable and was able to answer all of my questions. He went over in detail all that was included and helped me select the mattress that would best suit my needs. One thing I dislike is a pushy salesperson. Elton was not that kind of salesperson. I think he is a great addition to the Ft Collins location!! I am looking forward to my new mattress!!

Came in to visit today to look for mattresses. Have been in once before when we were looking for a…read moremattress for my and my husbands bed. We ultimately went somewhere else for our mattress but today we were there looking at mattresses for our daughter. Upon entering, those 2 mattresses are the most affordable. The other mattresses in the store were all definitely more pricey or high end. We did get greeted upon arriving. And someone said they would be with us but they never did get around to us. However there were quite a few people in the store today. The store was clean and spacious. There were lots of selection. We might go back to get one of the less expensive mattresses. We are currently undecided. Overall a little above our budget.

Got a great mattress and adjustable base here. The price was competitive and there was a good…read morepromotion. Autumn was very helpful and patient with us. Thank you Autumn!

What a stellar place to buy a mattress. Not only are the selection, prices, and customer service…read moregreat, but this business also supports greater human VALUES. I volunteer to support children who are victims of abuse and neglect through CASA of Larimer County, and I stopped in to inquire about purchasing a pair of mattresses for a needy family as a donation. I met with Peter and he treated all of us with kindness and generosity. He encouraged the child to try out all the beds and pillows in the store until he found his favorite, and he encouraged them to have fun during this rare experience to receive something new. With his help, I was able to purchase new beds at an amazing discount, and take care of an important need for some very worthy people who really deserve it. THANK YOU SO MUCH!

All the staff we dealt with were amazingly helpful and very knowledgeable. Kept us from making an…read moreexpensive mistake that would've caused unnecessary mods on our condo. Desiree even went out of her way to ensure our appliances made it to her store on her day off, and called to make sure we were notified. We are so thankful

Avoid at all costs - if you get a working machine great, if you don't you're out of luck and money…read morewith this company. Long story short - they delivered 2 "brand new" washers with huge holes in the drum and are taking no responsibility and we have yet to receive a refund or confirmation of a refund and it's been almost 3 weeks since our order. We bought a brand new Whirlpool washer/dryer set on 4/26/25. All seemed well and John Hartley the salesman seemed helpful and kind. We ended up buying brand new (instead of scratch and dent) to avoid any possible issues down the road. Delivery was 4/29/25 and within 20 minutes of the washer being installed and running the test cycle, water was leaking all over the floor. The delivery people refused to come back and check their own installation. We called the store and was told that we needed to call Whirlpool to get a technician out to look at the machine. The technician arrived on Thursday (5/1/25) and the moment he took the cover off the machine he noticed a huge hole right in the drum which was the source of the leak. He actually told us that this was caused by either the delivery team dropping the unit or someone mishandling and dropping it at the Appliance Factory warehouse or somewhere along the line from the manufacturer. We called Appliance Factory back and asked them to send out a new machine - we were extremely patient with them but frustrated since this was brand new, but mistakes happen right? They delivered another brand new machine on 5/8/25 and I personally went out to meet the drivers and had them open the cover on the driveway and it revealed another even bigger hole in the drum. I rejected the delivery and they took the machine away and since we still had the old broken machine in our basement I demanded that they take that one as well since what were we going to do with a broken washer? We decided we no longer wanted the dryer either since it was clear to us they are selling defective machinery and have no integrity behind the products they are selling. We have talked with management (Doug) and John 5+ times since this entire situation and they do not stand behind the products they are selling and are quick to throw the manufacturer under the bus. If you encounter an issue with anything you buy from them, they have no repair team or refund process that doesn't involve them getting a credit from the manufacturer before releasing your money back to you. They will continue to hold your money hostage and claim that everything is "above their paygrade" and "out of their control". They also told us that they found 14 units with holes in the drum that were supposedly "new" so who knows what they are actually selling to you. Doug (the manager of this store who avoids getting on the phone and prefers his salespeople be the buffer between him and customers unless you call the president's hotline) has no integrity, compassion, or thought behind his actions. I have attached pictures of the drum holes as evidence. Save yourself the trouble and buy from a big box store that is easier to work with and doesn't hold your money hostage.

Went there Sunday, looking for a new mattress, and found an awesome Premium mattress at a good…read moreprice. Offhand this is my impression: Service: Our salesman was abundantly helpful and not too over-pressuring like some mattress places (gaaaah I wish I could remember his name though, maybe I'll find later and edit this review) good job! Quality of the mattresses appeared stellar, it's hard to measure that initially, so check for my follow up review in 10 years or so :-) but I'm impressed with their warranty coverages which included some levels of protection against wear and tear, if they say that much about their mattresses, that's impressive! Prices were definitely premium, prepare to shell out extra compared to their competitors, BUT I get the feeling the quality will be worth it. In short: If you're the kinda person that insists that a mattress be good quality and are willing to pay a few bucks more (while still being reasonable) for that to happen, this is your place!

Called and ordered a mattress, knew exactly what I wanted, so it was quick and painless. They…read moredelivered, set up, covered paperwork, etc., all very efficiently. Would definitely order from them again if I need another mattress.