Jennifer is incredible. Hands down. I came in knowing I needed a new mattress and without much…read moreelse. She led me directly to the perfect mattress and found a great deal on it. I've been sitting on this to do list item for soooooo long but the anxiety is gone! I had a great experience and look forward to my next upgrade

We purchased a mattress and bed frame at the Pleasant Prairie store. Jen assisted us and was…read moreextremely attentive to our needs and knowledgeable of the best way to address them. We are really pleased with the products that we purchased and know that we could not have ended up with what we now have without Jen's help. Jen is really good at listening to a customer's concerns/needs and knows the best products to get the customer to where they want to be. We highly recommend Jen and we are really glad that she ended up helping us make our purchase.

Stopped here to buy a new mattress. Was kind of skeptical when I first heard the ads for "no…read moreemployees on premises." You basically can walk around and try every mattress to find the right one. They also have access to a one (800) if you have any further questions. After selecting a mattress that I wanted, I followed the directions at the kiosk, ordered the product, and checked out. They either take average APR finance (if approved) or you can use your credit card. I got a four hour window that day, for delivery the following day. Sure enough, the delivery staff was there as promised. They were very professional, set up the new bedding, and removed the old bedding, absolutely free. An absolutely fabulous experience!

Do not buy from this company .I bought top of the line Simmons xl black with base . The queen size…read moremattress dose not measure to what Simmons has printed on it . At 1st they accused me ..a automive tech with over 15 years of experience ...not measuring correctly .so after being insulted ..they sent out techs to measure it ..techs cam up withe same measure ments 77 inches long by 56 wide . Tag is 59 .5 x 80;...not close ..Dealing with ARVID the owner. Owner states ..normal ..when checking with other companies I'm being told it's a defect .I confronted ARVID again ..he wants to measure again ..himself ..they offered 100 off the price of 2700.00 ..Very insulting ..still dealing with the BBB on this ..save your self the hassel deal with some other company ..you'll get a new non defective mattress.

We came here looking for a mattress and we were very surprised to see a full selection of…read morefurniture. We saw that they had the same bedroom set as a competitor and the owner told me to bring him the price of the competitor and he would beat it. He not only beat the price but threw in a free mattress pad. Delivery was as scheduled and they did a great job setting up the room. I would highly recommend this business. It was a very pleasant experience.

Furniture is of decent quality, but you get what you pay for. Pay little, get trash. Pay more, get…read morebetter stuff. This isn't Penny Mustard or even Steinhafels. Don't expect to pass this furniture down to your kids; it won't last that long. Stay away from their poorly rated Goof Proof protection plan and instead opt for a better third part coverage like SquareTrade. We did and have been very happy with that protection. Our chair broke a week after buying it and they have a standard one year warranty. They don't have any parts for the chair at all so they simply offered a discount. We took it and made the repair ourselves the best we could.

I went to the Racine store specifically for a power lift chair. I found one I liked immediately and…read morestarted the sale. I was offered the "goof proof" warranty and I specifically said, if it's Guardian...then no. I recapped my horrible time with them from Ashley's. She said, not ours ! so I took it.....$99. My fault I guess, I did ask for proof, silly me. i love my chair does what I need, but after 18 months my remote broke. Since the case cracked it was considered an accident so it was covered by goof proof. BUT after 22 emails and 8 pictures, I video call, I was told their service department needed to order a part. Someone suggested I look on EBay or Amazon and BINGO, I got the part in one day for $79 From Amazon. I wrote one last email to Guardian, and I told them to cancel their so called search and this should not go towards the one repair per item rule, since I did the work. I do not recommend Bobs because they were not any help to me, the customer, and please stay away from their "goof proof" guarantee. Buying a chair should not be that much work.

Been going here for years. Service and selection wonderful. Great value! I did my homework and I…read morekeep going back for more!

Driving the location, it is best to head west on Highway 50. The parking lot is large and clean of…read moreany obstacles. Plenty of parking available. While approaching the building, the area is clean and has no hazards. While entering the building (and I wish I would have taken photos), the sales room is large and open, and everything is neatly displayed. I am getting into the reason for the review. When we need furniture, we purchase from Total Furniture as the product is durable and well made. The prices are also very good for the quality. We did purchase the extended warranty, and this time, we needed to use it as our reclining chair broke. They were unable to find the matching piece, so it provided us an allowance to purchase a new chair. We picked one out and brought it home, and two weeks later, the motor stopped working. The warranty is now void because it was a new piece, and the piece was a final sale. We reached out to the manufacturer whose info was attached to the chair, and they told us to contact Total Furniture for assistance. I called and left a message on Tuesday, but I had to wait until Friday at the earliest to hear back as they are closed Tuesday, Wednesday, and Thursday. I received a call back from Nick, who worked with me via text and provided photos and responses, and he finally followed up and said he believed he had a motor that may work. I went to pick it up on Sunday, and Mark then assisted to assure the motor he had was the correct one. So, many thanks to these two gentlemen who work for a great company who stands behind their products. We will return to Total Furniture when looking for new furniture and, in the meantime, spread the word about the great service they provide!

I bought a recliner from them today and the salesperson was very knowledgeable! The owner of the…read morestore knocked off almost 1/2 of the delivery fee which I thought was very nice. I will definitely go back there for furniture as needed in the future.

Furniture is very cheaply made when it was delivered the delivery drivers broke most of my stuff…read morewithout telling me striped most of the screws never buying from there expensive ass again they do not stand behind what they sell just want your money

I stopped by and was greeted. I was looking at the nectur mattress, was given a high price, I said…read moreI have a far cheaper price. She rudely said PROVE IT! I said ok, pulled up a nectur website and showed it to her. She said I'll can't do that, you will have to buy it there. Rudely said good luck and walked away.

I needed a new mattress after 10 years. I went to Mattress Firm and Zaim (called Z) was very…read morepolite and informative. Prior to coming to Mattress Firm, I was at another mattress shop. It helps having a cell phone to compare prices. Mr. Z was very helpful in getting me the closest deal to my budget. I thought he did a wonderful job and was very pleasant to work with.