I stopped by and was greeted. I was looking at the nectur mattress, was given a high price, I said I have a far cheaper price. She rudely said PROVE IT! I said ok, pulled up a nectur website and showed it to her. She said I'll can't do that, you will have to buy it there. Rudely said good luck and walked away. read more

I needed a new mattress after 10 years. I went to Mattress Firm and Zaim (called Z) was very polite and informative. Prior to coming to Mattress Firm, I was at another mattress shop. It helps having a cell phone to compare prices. Mr. Z was very helpful in getting me the closest deal to my budget. I thought he did a wonderful job and was very pleasant to work with. read more

Walked into Mattress Firm knowing that we were going to leave buying a mattress, but I didn't know all of the amazing extras that would come with that experience. We were greeted immediately by Tom, who was finishing with another visibly satisfied customer. Great start. After trying out a number of beds, Tom did an outstanding job explaining the layout of the store, asking about our sleeping habits and what we were looking for in style and price. He was beyond accommodating with answering our numerous questions. When we found *the* bed, Tom guided us through the purchasing process and worked to get us a great deal, all of which was seamless! He went above and beyond by also assisting with new pillows and sheets (Who knew they sold those!?) which are beyond comfortable. For perspective, we went shopping on a Friday night and got our mattress delivered to us that Sunday. Talk about awesome! We absolutely love our bed, and would highly recommend Tom and Mattress Firm to our friends and family! read more

Tulo posts a warranty on their site, but doesn't honor the provision. It claims stains void the warranty, but unlike their regular mattress warranty and every other mattress warranty in the country, the Tulo warranty doesn't list stains as a reason that voids the warranty. Tulo won't honor their listed warranty terms and refers you to their regular warranty with isn't posted on their Tulo site. This is bait and switch! I spoke with corporate and they won't honor their warranty as it's written. Their warranty is a limited warranty and, according to the FTC, must list the actions that would void the warranty (https://www.consumer.ftc.gov/articles/0252-warranties). In addition, they referred to me another site and warranty to apply to the Tulo, a violation of Magnuson-Moss Act which states all warranty terms must be listed in a single document. We like our Tulo, but now with a minor stain no longer have a warranty. Consider this before buying a Tulo. And don't but their Dri-Tec mattress cover - it's trash and though we used it continuously, it didn't work at all. Just check their reviews on Amazon. read more

We went into Mattress Firm on a Sunday afternoon just to look. It had been years since either of us shopped for a mattress - (many sleepless nights- not even sleeping in the same bed anymore, sore necks and backs. All the makings of super tired zombies at work.) Tom brought us up to date in what was happening in the mattress world - He was awesome! Very knowledgable on everything bed/mattress related, personable and not pushy in any way. Our mattress experience started like the three bears. First mattress we tried was too soft, 2nd too hard, 3rd just right! Although we tried many other mattresses we kept going back to that 3rd mattress. We came back a week later to buy our mattress. Tom really took care of us us. I thought he was kidding when he said we could have it delivered same day (Who does that? how incredible!) We've been sleeping in it every night since and our backs are recovering, no more neck pain and best of all SLEEP!! Thanks again to Tom and Mattress Firm! read more

Do not order anything via Online. They do not communicate anything on the status and don't follow thru with delivery dates. They send out automated emails asking you this and that. Assuming you have received the product already. And when you try and call they have no customer service to talk to but sales reps. And they don't have access to properly assist you in any issues you may be having. You are better off ordering your new beds via Amazon during these times. They are far more capable then these companies. Its unfortunate they are unable to keep up with something as so simple as delivery dates and customer service issues and questions. read more

Our salesman Pierson, was very informative and polite. He showed us to the bed we were hoping for based on our needs for a soft bed. Better yet, he got us the best deal for what we wanted! Fantastic customer service and answered every question with acute knowledge. read more

We walked in to look and ended up buying a new mattress. Sarah was awesome and gave us the perfect costumer service! We are excited to get our new mattress delivered after we finished cleaning up after the flood in our basement (Burlington)! Thank you!!! read more

We bought a mattress and a set and the one didn't quite work out. We had to exchange the one mattress and the process was awesome. The staff was accommodating and assisted us in the process and explained everything to us. The staff kept our daughter busy while we picked out the new one to replace the one we didn't quite like and it was a wonderful deal. Tom is excellent to work with. Thank you! read more