Extremely Disappointing Experience - Safety Concerns…read more I visited The Mattress Factory about a month ago after speaking with Andres Ramos, Executive Vice President/GM, who recommended I visit the Oxford Valley showroom to experience the mattresses in person. At the showroom, Ron Stone assisted us for over an hour. He was very personable and thorough, and I clearly informed him multiple times that I have a high king bed. When delivery arrived, the box springs were so high that my bed was dangerously close to my ceiling fan. The delivery men were excellent -- by far the best part of this experience. They immediately recognized the issue, explained that the box springs were incorrect, and contacted Ron Stone on my behalf. Ron Stone called me later that evening, but his demeanor was completely different from our showroom interaction. He stated that the correct box springs would need to be ordered. I was supposed to receive them two weeks ago. Then Bob, the store manager, called to say they hadn't come in and I'd need to wait another two weeks. This week I was told the items were finally in and they were delivered today -- and they are still incorrect. Because my bed has a center support board, these box springs are not appropriate and could damage the mattress. I've already been at risk for a fall for over a month due to how high the bed was. I'm very tall and also have a bad hip, which made this situation especially unsafe. Additionally, I had requested that the bed downstairs be adjusted because it was also too high. Again, the delivery technician (Pete -- very kind and professional) tried to help, but the legs were broken and could not be adjusted. At this point, I am still waiting for a proper resolution. I have contacted multiple people at the company and currently have a call out to Chris, who I was told is the owner. I came in early, over a month ago, specifically to have everything resolved before my children arrived for the holidays. Today is December 19th, and I am still dealing with unresolved issues . I truly hope I can update this review with a positive resolution. As of now, however, I would not recommend The Mattress Factory to others based on this experience.

The delivery was scheduled for the wrong week. The brand was different from what I looked at in the…read moreshowroom.

Brian Bonner is one of the best salesmen I've seen…read more I had an urgent requirement for a TWIN XL set and needed it ASAP. He found me the perfect set that I could pick up. He also ensured that I was happy with the mattress first and not just trying to sell me something I didn't need.

This location has 2 entrances and 2 lots. I came into the back entrance and was greeted by Angelika…read moreAngie. I told her my budget and what we were looking for, which was under $200 and a more softer mattress. She gave me a good amount of options considering my "filters". My two daughters were with me (considering the bed was for them) and Angelika was more than helpful and accommodating to them; whether it was giving them paper towels for their heads to try out the beds or just explaining the mattresses. Angelika had her mask on, they used the paper towels to allow people to try out the mattresses, stayed a comfortable distance, and had hand sanitizers in different locations, even at the desk. I also purchased bed protectors at a fair price; a coupon was added by Angelika. I got my mattresses delivered, their delivery tracker works well. I got my call a day or two before it was to be delivered, and when it was delivered, the delivery men brought it in for us, opened them, stacked them upside down (you'll understand that better when you purchase a mattress that's in a box), and took the boxes as well. I mean can you ask for more than that?! I would definitely recommend this location for decent prices, good customer service, and in the pandemic, cleanliness.

Randee Fischer was the best . what she promised in delivery she made happen. Very pleased with…read moreprice delivery and Randee.

I have mixed feelings about R&F. The mixed feelings may be in fact due to how I just can't get over…read morehow expensive furniture is in our society. My girlfriend and I stopped in this location when we meant to go to the R&F outlet. We decided may as well take a look around before heading over to the outlet as we had some time. Basically, the cheapest sofa you can buy here is over $500 and if you want to splurge o well than you can definitely splurge as it is no problem at all to double that price for a little nicer of a sofa. All of that being said, I found a chair here I absolutely love. It is $300 for a small office chair but hopefully it holds up over time and good on the back : ) As always people SYOY!!! Update : Chairs were delivered free of charge and to our surprise already put together! Score!!

This is our first furniture purchasing experience and we worked with designer specialist Cindy…read moreThompson to pick out couches for our apartment and she was friendly, knowledgable and helpful. She helped us plan out a living room given our limited space and even pushed to have it shipped out sooner than we asked. After we left we changed our minds and wanted a different piece and Cindy accommodated us immediately, and followed up promptly with a phone call to confirm everything. I would gladly recommend this store to a friend.

BUYER'S BEWARE! Run from this company as fast as you can. Worst company ever for customer…read moreservice. Wasted an entire day trying to reach somebody regarding a delivery date and time for a loveseat and swivel chair that they screwed up. They even charged my credit card twice for the same transaction. The customer service number they provide is for an "outsourced" pool service center probably located somewhere in Timbuktu. Can't understand a word that anybody is saying there. The Press 1 For English option doesn't exist. So I called the local store. The store manager said she can't help me because I ordered the furniture online and I will need to call same customer service department that I spend hours on this morning chasing my tail. I then call their Corporate number. The number they published isn't even assigned to Ashley. The NJ Crime Bureau picked up instead. Can't make this stuff up! Take your business elsewhere. Whoever is running this company has no idea what they are doing and should be fired.

Our furniture quest continues... having visited the full service Raymour and Flanigan store in…read moreLawrenceville, NJ we were told very hush hush that their "outlet" stores only deal in inferior quality pieces of dubious origin. Somehow, this bad faith gaslighting between siblings only made me want to visit them more. Wonder of wonders, it's a furniture store. Frankly, I can't tell you if a "Paco Geppetto" or "Geezus of Nazareth" brand couch is better or worse than the inventory carried in their mainline store but to my eyes and especially, my derriere, they felt pretty good. Perhaps the Sultan of Brunei may have some quality issues but seeing as the two of us will never be confused, I can live with a reasonable compromise or two. And frankly, the pieces weren't self-destructing before my eyes like they do at a discount schlock-meister like Bob's. We're still looking but the Raymour and Flanigan Outlet is still in the running, much to the chagrin of the Sultan. Five easy stars.

I Just had a terrific experience with RF Outlet! I shopped entirely online. I knew the style &…read morefeatures I wanted within a specific price range, so when I found a set that matched my requirements, I sent for an upholstery swatch. When the swatch also met my expectations for color & feel, I placed the order online & chose my delivery date. On delivery day, I received an email that allowed me to track it to the minute. The first & only in-person encounter was with the delivery guys. They were outstanding--friendly, polite, & professional. They carefully brought in the pieces, placed them where I requested, & assembled them. Everything ran smoothly & my furniture is perfect! I couldn't be happier with RF & my new living room. Most reviews I read here were frightening. Had I trusted only those, I would probably have looked elsewhere. However, I've had two prior positive experiences with RF over the past 12 years. Also, my sister just purchased her sofa & loveseat at the Langhorne store last year. She, too, had a good experience & loves her new set. Taking all that into consideration, I decided to make this purchase with RF & I'm glad I did. I had a hassle-free experience & received good quality furniture for a reasonable price. Wrote this review because it's important that my outstanding experience be included with all the unfortunate ones. Maybe dissatisfied customers are more likely to write reviews than happy folks like me? Just one more thing--if you know exactly what you want & don't require assistance, I highly recommend the online experience. It worked great for me.

We were looking to replace our 14 year old mattress. We checked out the regular mattress…read morestores/warehouses/factories. We couldn't agree on what worked for both my husband and myself. We decide to look into the Sleep Number beds. My husband was not interested at all, but looked into it for my sake. We went to the Sleep Number store in Oxford Valley Mall. From the minute we walked in, let me add they were extremely busy, we were greeted warmly and asked to look around until someone was able to help us. Larry approached us immediately after being done with his customer and started asking us sleep habit questions. He first had us find out what our optimal sleep number would be and showed us on the monitor how our weight was being supported. He was very professional walking us through the different styles on the floor. He also explained to us how each model had different pricing based on how many options were applied. Pricing was in a clear and easy to read banner at each bed. He had us try all the beds, however he did not try to upsell us in any way, staying focused on our comfort level and not on any options each model offered. Zero pressure from Larry made a very comfortable decision making environment for us. All beds start out at a very comparable price to ordinary mattresses. Almost anyone can afford a Sleep Number bed. Overall it was a very pleasant experience. We are looking forward to our new bed, then will update this review.

I bought a sleep number beds for my husband and I paid 7,000 by the time we were done. Bed was 5…read moreyears old. Last year my husband side motor was dyeing we thought. Wouldn't go up all the way. Contacted corporate and complained, because our warranty wore off. After pegging for a new motor we finally got a new motor for free that we had to install our self's or pay a sleep number to install motor. My husband is disabled, and live on a limited income at that time. After installing motor my husbands side still doesn't go up all the way. Still same problem. They have 2 companies that are involved with making the beds. 1 does the motors and 1 does the bed. Good luck getting help. I love my bed, but not worth the money especially if they break you are on your own. VERY DISAPOINTED!!! If any representative wants to contact me lhaertter@hotmail.com

Five stars is not enough for the stellar service Heath provided helping us purchase our mattress…read more He was beyond knowledgeable, personable, and enjoyable to talk to. He was not pushy or overbearing. Overly patient, we visited the store multiple times before we finally made our decision. Each time, he was friendly, patient and understanding. Our mattress will arrive on Saturday and I am hoping to sleep peacefully for the first time in years.

From the owner: We're more than a mattress store, we're Mattress Warehouse. We take pride in finding sleep…read moresolutions for every body, at every budget, using the most up to date technology and scientific data.