Went into this establishment and within 15 minutes purchased a mattress from Mike who was straight…read moreto the point. I am a straight to the point person and I appreciated how straight to the point Mike was in selling me a mattress. Not like Mattress Firm that wanted to sell me a mattress for 3k with diamonds in it , Mike sold me a mattress and delivered it on the same day for a small fraction of what Mattress Firm would have come out too. Who needs diamonds in their mattresses? LOL. Check out Mike's shop if you need a mattress!

Wonderful experience. Mike is an incredible guy and helped me pick the mattress I want within 10…read moreminutes for super cheap and helped me carry it to my truck. Amazing quality as well!!!

I have a mattress I've always been in love with, but it's 10 years old and, and in the past 9ish…read moremonths, I've notice it's sagging. I really didn't want to have to buy a new mattress, especially right now, but here we are. The mattress I have (a Beautyrest Recharge Worldclass) is no longer made, and I was finding conflicting information in forums on what people recommended. I saw reviews about Robert here, and was hoping he could help me. He knew exactly what mattress I was talking about, and said that would help him find a similar mattress for me. I knew the firmness I wanted based on what I had bought combined with buying a plush mattress for my guest room that everyone raves about, but I can't sleep 1 night in there without feeling like I'm sinking. He had me try about 8 mattresses. The 8th one felt Exactly like my old mattress before it started sagging. It was just this feeling. I went back to a couple of the others (which were more expensive) to make sure. Robert was so amazing the whole time. Calm and just explaining the differences. I ended up choosing a mattress that Factory Mattress itself makes. It's called the Milton. It's similar to a Serta, I think. I had it delivered yesterday (they took my other mattress), and I slept so well! I wasn't expecting to on the first night. I always wake up in the middle of the night, but this was one of the best nights in many months. Thank you, Robert!

Bought my mattress 8 years ago from Robert, and when i returned to shop for a replacement (due to…read moresagging), he suggested i go through the warranty process. After that was completed, I returned to purchase a new mattress but Robert was not available and another salesman assisted me. I was happy to complete the warranty process (which was fairly simple), I now find myself wishing i knew more about the refund process than i was told. First, the refund was a credit with the store, not an actual refund of cash. Second, although the refund could be used on any brand mattress FM sells, the warranty on the NEW mattress has the same expiration date as the OLD mattress. That is, the 10-year warranty on my new mattress will expire in two years. Third, i was told if I'm not happy with the new mattress, too bad. There are no exchanges or returns on mattresses purchased with a warranty credit. So looks like I'm stuck with a brick of a mattress that is nothing like the comfy one i tried in the store. Caveat emptor.

The person that we bought from seemed to know very little about mattresses and didn't really take…read moretime to talk to us about the different brands. The mattress is ok but what really irked us was the pillows. We paid for two $150 pillows. Two different types. My husband got the one he wanted but the pillow I was sent was a $59 pillow. When we tried to get it replaced for the correct one we kept being told it was being looked into and we would get a call back. It took us calling back four times over a couple of weeks before a new pillow was ordered. We still didn't get the pillow we wanted but due to the attempts it has taken this far we are over it. I just recommend going elsewhere or at least not to Buda location and just buy pillows elsewhere. I understand it is a mattress store but then don't sell pillows. It makes a difference.

We just moved to the area and were in desperate need of a mattress, immediately! I found Ulti…read moreMattress online and gave them a call. The lady that I spoke to was extremely nice and helpful. Even though the business was supposed to be closed the following day, she made arrangements with us to go and pick out a mattress anyways. She was very pleasant and really took a lot of stress off of our shoulders. We purchased the mattress and it is extremely comfortable. I would definitely recommend going to Ulti Mattress in Buda! Amazing customer service and quality products!

Service was terrible. Salesman Rawley couldn't even get up from his computer when we entered!read more

Mattress stores have never been fun to visit, they're always so pushy but I just had a great…read moreexperience! Jesse who was helping out from the south Austin store was very kind and helpful in a genuine non- pushy way. I had both kids and my mother with me so we were all over the place and Jesse provided great customer service juggling our circus! Thanks Jesse for your help and kindness. It's hard to find nowadays!

I visited several mattress stores and none of them were able to deliver my mattresses for a…read morereasonable fee. Jon delivered two mattresses for me and gave me a great deal. I got exactly what I was looking for and was grateful for the good prices! His address is not the one stated on maps, he was very helpful over the phone and made it very easy and pleasant to buy from him.

Very rude. Went there with my wife to get a futon. The guy ignored us and there was no ac. The…read moreplace was not very clean and was in disrepair. I am glad I did not buy anything from this dirty rude place. The furniture smells musty and possibly moldy.

Thank you so much, Dreanna, for assisting us in getting the best mattress! Your professionalism,…read moreinformation and kindness was above & beyond our expectations. You are definitely a huge asset to Factory Mattress and it was a pleasure working with you. We love our new mattress and are very pleased!

From the owner: Find your next bed at Factory Mattress. Enjoy our 111% Price Guarantee, 366 Night Comfort Guarantee…read more& the best mattress prices in Austin & San Antonio, TX. Shop with us today.