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    BoxDrop Mattress - Waco

    1.0 (1 review)
    Open 11:00 am - 6:00 pm

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    1 year ago

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    DuBois Furniture

    DuBois Furniture

    3.4
    (10 reviews)
    2.5 mi
    $$$

    Great furniture, even greater staff. Shout out to Sheila for helping me find the lamp of my dreamsread more

    Incredibly excited to incredibly disappointed. That sums up the experience with DuBois. My wife…read moreand I came in looking for a new bedroom set and a budget of $4,000. I felt that was a fair budget and not the lowest, but also far from the highest. We were so excited when we found they had a new catalog we could view for a set, and after explaining what we wanted the salesman said, "There is a new set I think y'all would love." Sure enough, we loved it. We ordered it right there and he called the company to verify everything was in order and they confirmed it. The salesman then told us next week their floor display of that set was coming in, and that we should come in to look at it in person just to confirm it's what we expected. We went in the next week and sure enough we still loved the set. I asked the same salesman what the timeframe was for our set, and he said, "3-4 weeks from the date of order (June 5th, 2017)." We left and awaited the call. July 4th week rolled around, and I thought it was odd I still had not heard anything so I called in July 5th to check the status. The lady who answered asked for my information and then said she would call back with an update. When she called back she notified us the building warehouse shuts down the whole week of July 4th, and that she was sorry we got caught in that delay. She assured me the furniture would arrive no later than July 15th. Well... July 15th came and went, and we never heard. So on July 18th I called in and got the same questions asked and assured I'd get a callback when they found out what was going on. This time I got a callback from the original salesman and he said, "I'm calling you to let you know the warehouse ran out of all those sets and is having to build more. In that process they are waiting on a couple pieces to finish the set." I immediately called back and asked what the new eta would be. He told me, "well the parts they said won't get to them until August 6th, and then they need to assemble the rest of your set. We are estimating August 25th for arrival." I obviously voiced my displeasure, and reviewed my paperwork to confirm I could return my order for a full refund of the $3,500 purchase price we made back on June 5th. When I asked about that the salesman replied snarkely, "You can return it but what are you going to do about furniture?" Really!?!? I told him my wife and I would piece together a set through another source. He had no further comment about that but asked if we would keep the order if he could bring in the pieces that are done. He said there were two nightstands and a dresser done, but the bed frame, vanity, and additional pieces were not. They offered to loan us a "basic metal base" for our bed until the rest came. I declined, and here I am today going in to cancel my order for a refund. I would never "borrow" from a furniture store first of all, and second why is it that nobody was checking on orders and keeping customers up to date with changes?! I had to fish every ounce of information out of them at every turn. I don't want a partial bedroom set, and I don't want DuBois hanging onto $3,500 cash when I receive nothing in return for over two months!! June 5-Aug 25 is 12 weeks!! This could have been avoided with basic customer service skills like tracking your customer orders, and keeping your customer up to date! To add icing on the cake the salesman notified me it happens to "10% or so of our orders and I'm sorry it happened to you." Really!? 1 in 10 or even possibly worse odds of this happening to your clients!? That's awful, and something you shouldn't admit! My advice? SAVE YOUR MONEY AND TIME! Don't risk being the 1 in ten or worse that gets what we got! DuBois is making some sweet interest off of suckers waiting 12 weeks for furniture they paid for! First and last purchase... maybe try some customer service, or screen your wholesalers so you're not disappointing 10% or so of every client walking in your doors. Grade: 0. Not even worth a letter grade... this is like signing up for a class you never attended! Total and utter failure.

    Photos
    DuBois Furniture
    Bassett Custom area.
    Bassett Custom area.
    Customizable furniture.

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    Customizable furniture.
    Bob Mills Furniture

    Bob Mills Furniture

    2.5
    (42 reviews)
    1.2 mi
    $$
    Walk-ins welcome
    Established in 1971

    The service team was very helpful and knowledgeable about the furniture and prices…read more The delivery team went above and beyond what they were supposed to do. overall happy about everything. We got a sectional and so far LOVE IT. Very soft and comfortable.

    BUYER BEWARE!! Will never purchase from here again. They do…read morenot listen and do not stand behind their product! Purchased November 2024- made VERY clear that we could not take the furniture for several months. Was told that would not be a problem. Once furniture arrived at the Waco store for delivery, we were called numerous times to have it delivered by the salesman who obviously did not listen at the time of purchase. Delivery of furniture March 2025 Contacted customer service about failed zipper November 2025-May 2026 - tech came to home, deemed the loveseat unrepairable, parts ordered to repair it in spite of techs notes that it was unrepairable, appointment scheduled to repair it in home (I voiced my concerns about the ability to repair it and asked for a manager to call me, never received a call), tech came to home and told us this needed to be fix in the shop "not sure why they scheduled this appointment", loveseat picked up, loveseat returned 6 months after submitting the repair ticket, and had only be used for 8 months. Loveseat returned May 14, 2026 May 30, 2026- several of the nails along the front of the loveseat have fallen off. It is clear that they broke when the loveseat was taken apart to fix the zipper and were reused when the item was put back together. The nail heads were glued on and now have fallen off, leaving the spike of the nail in the loveseat. We have now emailed twice and sent pictures, asking for a phone call to rectify the situation, and they are completely silent.

    Photos
    Bob Mills Furniture
    Bob Mills Furniture
    Bob Mills Furniture

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    BoxDrop Mattress - Waco - mattresses - Updated June 2026

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