Shopping for new living room furniture due to Memorial Day Sale. Walked in and was greeted and asked if we would like anything to drink. First good impression !! We explained we wanted to look and was given time. Once we found a sofa the salesperson Brandon was so nice in explaining how to read tags and how fabric choices were available. We never felt pressured and was always comfortable with the transaction. We ended up purchasing a sofa and recliner and some great floral stems. ( They have a great little floral shop set up ) and the prices are great. !! We look forward to our delivery. Great selection , great service , great shopping experience read more

horrible walked around the store and asked for help and no one came! only helped other people in the store.

Great experience and great furniture at Home Zone furniture. Bought furniture on Monday. It was delivered with care Wednesday. Our sales person was helpful. Furniture is sturdy and fair priced. Well pleased. read more

We had a great experience at Home Zone furniture! We ended up purchasing a new Queen bed and box spring set, along with a new "Oregon" chest of drawers. The sales woman (Torie) was amazing and very helpful. She gave us our space and did not crowd or bother us. While still being helpful & giving us her best advice. From our experience at the store, to the great prices with the "Presidents day sale". Then all the way to the 2 young men who delivered our items, Kentrell & his nephew; we were very happy. We will return to this store because we are very excited to find a comfortable and nice store. It is a great place to get the things we need to get settled in our new town. They were "on time" and helpful and the entire experience was excellent! We will go back again! read more

Home Zone Furniture - We are here getting a new queen bed and a dresser - Furniture Stores Near Me - Waco, Texas

(Also posted to Google) Looking for a place with variety, quality, and superior customer service? The reviews dont lie, this is the place! Their team members are helpful, friendly and knowledgable. Stephanie in particular went above and beyond for us! Once we were helped and picked out some nice pieces from another friendly team member, Stephanie helped us find a mattress. She is a pleasure to work with; she makes what would be a normal experience in a furniture store, a fun and memorable one with her relatable and bubbly personality. She understood this is a big decision and went above and beyond to stay with us in the store a little after normal hours to support us while making the decisions, and even helped us load one of our purchases carefully into our vehicle! Thankyou Stephanie and Home Zone for the great experience and helping us make our house beautiful. read more

Home Zone Furniture - One of the displays during our visit that day. - Furniture Stores Near Me - Waco, Texas

HomeZone is by far the best furniture store in Waco and the surrounding areas when it comes to customer service, pricing, and, most of the time, the quality of their furniture. I've purchased my mattress, kitchen table, and couch from them, and I've loved every piece! The employees are fantastic -- Julie, Sergio, Douglas, and Candis are just a few of the amazing team members who made my shopping experience so easy and enjoyable. I will always recommend HomeZone to my friends and family! read more

Customer service is lacking so far! I love my couch but it came to me brand new with three stains. Now Iam being told I will have to schedule a cleaning to see if they can get it out before they will consider replacing the price that is stained. May I add they do not come on Saturdays so I am expected to take off of work a full day because they can not schedule the time until the day before. Super dissapointed!!!! read more

I bought $5500 worth of beds in October. I liked them a lot. But had to reschedule and they charged a reschedule fee of $25. I bought chairs and because of weather the had to reschedule on me so I wanted to be compensated $25. It took awhile but I got it and the customer service manager was a jerk. The but store people are great and who charges for delivery anymore read more

Our sales person was AMAZING. He definitely made our experience pleasant after having to cancel our order with a previous furniture store because of a super large delay. We were expecting to wait at least a week if not two for our couches but our sales person( I'm awful with names) was on top of it and got it delivered in three days. Thank you!! We're in love and we will definitely be back read more

Home Zone Furniture - Furniture Stores Near Me - Waco, Texas

I am so pleased with every part of my purchase at Home Zone. the sales staff was knowledge and so helpful in helping us pick a new mattress. As it turned out, I needed a Cal King but selected a King size. At delivery I could see the huge difference it made on my bed frame and box springs. One call is all it took. Home Zone was amazing, replacing the one I purchased with the one I needed. They are a great business! I recommend them for all your furniture needs. I will never go anywhere else! read more

Heck yeah! Awesome experience Douglas for a new guy....rising star! Definitely will be back & will share my amazing experience with friends & family! The right amount of sales...no pressure, answers to all questions! Everyone was awesome! read more

Very impressed with our entire experience. Walked in and noticed the first sign that said this was a Texas company, then the sign that said the employees were NOT on commission. Therefore after being greeted, there was zero pressure to buy. Even though we already set our sights on a chest of drawers. And they offered us water or ice cream while we waited. We will go back if we need any other furniture. read more

Very helpful and friendly staff. Not too Pushy. Great selection of products and great prices read more

Such a great experience. I just moved to the area and stumbled upon this place. From the start you could sense a difference in the staff and their motives and attitude. The store was beautifully decorated and the prices were amazing during their "deals of the decade" sale. They had great deals on their home decor too. Everything on the floor is available for purchase. There was absolutely no pressure and after we were greeted (and offered water and ice cream) we were left to browse the store at our leisure which was great. The staff members checked on us and were very helpful and easy to find when we had questions. I ended up leaving to think about purchasing a sectional and ended up returning due to their great prices AND great service. During my second visit, Xavier even asked the manager if I would be able to home decor in the back so that I wouldn't have to run around the whole store finding the perfect candle sticks (which I ended up buying here as well!). An added bonus, which speaks to the businesses character and customer service. Purchase and delivery was a smooth process. And the delivery was seamless. I 10/10 recommend this business! I will be returning for any/all my future furniture/home decor needs! read more

Loved the selection of furniture. I was looking for something different with lots of color and I found it! Furniture arrived today, as scheduled, it great condition. The delivery guys were kind and helpful. This is our 2nd set of living room furniture we have bought from HZ!!!! read more

Amazing experience!!! I found awesome furniture today (Friday) and it'll be delivered Tuesday :) Xavier helped me from the moment I walked in the door until I left then AGAIN when I came back to make my purchase! He's a great personality and super helpful! Would definitely do business with this location again read more

See all

Nice clean store with no pressure from the the great team! Thanks for the icecream, we will see you soon.

Great service, I walked in with my husband searching for a table to add to our hallway. As soon as we entered the store we were greeted by our store representative Bill. He was attentive to our needs and request. Right away it gave us the feeling like we belonged to the Home Zone Family. This is our second time shopping at this store searching for new additions for our home. If you ever come to this location we highly recommend you ask for Store representative Bill. read more

Merchandise: I just furnished my apartment with the $1999 special, the special included - Bedroom set (I upgraded to the King set and firm mattress) - Living room (1 sofa and 1 loveseat) - dining room (1 table and 4 chairs) I'm really pleased with the quality of the furniture for the price paid and I upgraded almost all the regular options. If you need the furniture right away plan ahead because most of the furniture will be delivered from their main warehouse in Dallas, so it will arrive almost 1-2 weeks after you buy it. Delivery: I'm more than happy with the service and care of the delivery personnel, they will call you one day before to confirm and will call you again 10 minutes before arrival. read more

Would have been a 5 star but we didn't get ice cream and the box spring that was delivered was incorrect. Other than that a great shopping experience. read more

Xavier was a really great salesman who kept me entertained throughout the entire furniture hunting process, was very helpful with finding the best packages and bundles I need for my new apartment. read more

Torie was awesome!! She was super helpful and gave us all the extra details without us having to ask! Super friendly and knew her stuff which is so helpful when buying new furniture! read more

Friendly staff, very accommodating, excellent customer service. They were able to answer every question I had, and even gave opinions on different layouts with different furniture. Excellent customer service and i would recommend this to anyone in need of furniture. read more

Had a couch scheduled for delivery Friday 5/28. Had someone there to let them in. Driver calls me and says it HAS to be ME. So I rush over within 10 mins and they leave! Customer service then gives me NO store credit or anything just tells me they will deliver Tuesday and it was a "miscommunication" planned on buying the rest of my apartment furniture here. So disappointed. read more

Torie was very helpful and we purchase what we wanted. She explain to us the different fabric of the living set we purchase. Thank you Torie

I went into the store in Waco, new to the area and in need of furniture for my apartment. Salesman Bill was very knowledgeable and very friendly. He helped me select what was right for my current budget and living preferences. Family owned and operated in Texas. I will return for more furniture! read more

The wonderful store chain was our favorite in Waco, but we think that any furniture/sofas/mattress should last longer than a year and a half. In our case, the sofa is breaking apart and the store rejects the warranty since it is over a year. We used it normally with no known issue, with regular protectants as instructed by the seller. So my suggestion is "go to another furniture store chain" if you want your furniture to last. read more

Xavier assisted me while searching for a new dining set. He is very friendly and a pleasure to do business with. I can't wait until our new furniture is delivered. read more

It was nice to go in a furniture store and not be stalked. We were able to leisurely shop without being hounded constantly. Omar and Bill were both able to answer questions whenever we needed them. Prices were very reasonable too. It was much better than most furniture shopping experiences. I usually dread them because of clingy sales reps. read more

I've shopped at Home Zone for years. Living room furniture, dining room table and chairs, mattresses, bedroom furniture and anything else you need. The best prices and value in Waco. Great quality furniture. The purchasing process is smooth and easy and they always have great no interest offers. Save yourself some time and just go see Bill !! He will take great care of you. read more

So just had furniture delivered Wednesday It's Friday I work nights so I haven't even really had a chance to look at everything come to find out the recliner is not all that comfortable and I'm tall so my legs stick out too far and the neck part on the back is uncomfortable to my neck I've had quite a few surgeries so we were wanting something really comfortable called them today seeing how we've had the furniture for two days to find out about returning just a recliner they are trying to charge me 25% stocking fee even though it was just on the floor two days ago and also $99 we are a family of five and this is the most we have ever spent on furniture as home zone is pricey with furniture talk to the people at the store and told me not only do I have to pay those fees that they will not give me my money back I have to purchase something in store believe me there's plenty of other furniture stores that have a timeframe of when you buy furniture if it just don't fit your family right or if it's uncomfortable do you have a window to return it in store they were giving me all this about if I have any issues let them know now all of a sudden they're telling me there's no return policy and they don't take anything back please be careful buying anything from home zone just horrible experience read more

We walked in and we were immediately greeted by wonderful people, constantly checking in on us and invited us for ice cream and some cold water. Bill, made the entire experience easy and wonderful, he is absolutely 100% manager material and we will definitely be coming back in the near future!!! read more

Poor customer service doesn't even begin to describe my experience. It took over 5 weeks for my complete order to come in. Every week it was another excuse as to why everything still wasn't in. The manager was not helpful at all and didn't offer to return my delivery charge even though they had to reschedule my delivery 4 different times since my furniture never came in as promised. Don't waste your time with this store. HORRIBLE! read more

Xavier was awesome. Great personality, made shopping a blast. Xavier was very knowledgeable and helpful with our purchase. He definitely makes Home Zone a great addition. Keep up the fantastic work Xavier. read more

The salesman were nice. Ours was Kyron. He was very patient and nice. We looked three different days before sealing a deal. I would say homezone needs to offer styles in different colors, not just ( this is it). It makes it difficult to buy. We would find something that was comfortable but it was the wrong color and that's all they offered. But we finally settled on something we could be happy with. What we wanted originally only came in gray so we had to pick something else. We will still be happy though. Home Zone should also offer free leather cleaner/conditioner for people who purchase new furniture. We bought a 3 piece livingroom and a dinning table with 8 chairs and couldn't even get a bottle of leather cleaner. ( it might be a deal breaker for some people). All in all we are pleased! read more

Home Zone does have good prices, but all their sales are final because they consider themselves to be a wholesale store that sells to other furniture stores, thereby cutting out the middleman. We bought a memory foam mattress, which is their Home Zone brand, I don't remember the brand, the King Size was about $660 w/out box spring or $799 with it. They have a large showroom with many different price ranges and styles, including decent looking furniture for those on a budget. One thing I didn't like was that the 20-25 year warranty on the memory foam mattress voids if there's a stain, they tried to sell me a $79 mattress cover for it. I wanted it, but didn't like the price. I may get it some time, for now I'm using a cheaper one. Their memory foam pillows are 2/$99 but they don't have them in different sizes (King, etc). I would go there again. The mattress is a little more firm than I wanted, while the other one I was considering was too soft. I didn't find the goldilocks mattress, but it is representative of the floor model, so no complaints. read more

Don't expect to find many of the options in the $1999 special. Visited the store hoping to take advantage of this special only to find 1 of the suits advertised. Disappointed. read more

I purchased a little over $3000.00 dollars worth of furniture for my daughter recently and the whole staff is sorry. The manger has the worst attitude to be dealing with the public on a daily basis. No manager skills what so ever and I have no idea how he even got the position. I paid cash for the furniture and was treated like shit after spending my hard earned money. We told them that we would need the furniture on AUG.1,2013 and here it is AUG.10,2013 and we are just now getting the last few pieces of furniture tonight. We purchased this furniture three weeks ago and no phone call to tell us all the furniture didn't arrive. Then you have the nerve to argue with me when it was the store's fault that my merchandise didn't come in.. I bought all of my FURNITURE from LACKS or ROOM STORE and was never treated with disrespect. With the staff's attitude I don't see this store in business to long. I want be doing any more business with them. I grade them a ZERO FOR THE SORRY experience that my daughter and I had. read more