Sam at Mattress Firm went above and beyond to help us! While shopping for my mother-in-law for a…read morenew bed they not only accommodated a bed size change but rearranging getting a different mattress for her. They went above and beyond and I will definitely be returning in the future.

Very happy with the customer service we received at this store, definitely hassle free!!!…read moreHusband and I were shopping for best mattress quality and prices. This store was the first one that we visited, and we did not have to go anywhere else!! Stephen, our salesperson was beyond helpful!! He was extremely knowledgeable and a fun guy to deal with, plus we got our mattress on the day it was offered. Thank you very much for the great shopping experience (it's hard to find places where customers feel valued). We are definitely sharing our shopping experience with anyone we know! :)

We bought 2 expensive mattresses for our semi trucks from Morgan and tried them for 26 days, I…read morefound that they were too firm for my liking but my partner liked hers. I returned to Sleep City and was just going to buy a different one. The VP of the store happened to be there and stepped up and accepted my mattress back and credited me the full purchase price towards another. I cannot express how satisfied I am with Sleep City!! They have my business for life.

Called over to Denver Mattress and asked if they had Temper-Pedic pillows in stock and he told me…read morethat they are an ordered item only and nobody keeps them in stock. Called over to Sleep City Missoula and spoke to Charlie and they do indeed carry them in stock. For real customer service, go see Charlie at Sleep City Missoula.

Purchased furniture in August 2025 for delivery in September. Was told latest would be October…read more It is February and no furniture has been delivered. I purchased with a credit card and after not receiving the items and being told we don't have a new delivery date for months I disputed it. Apparently all sales are final means they don't have to give you the items, but you're obligated to pay for them according to wallaroos and synchrony bank. The FTC says otherwise "All Sales Final" Exception: A "final sale" designation applies to returns, not to the failure of the seller to deliver the product. I am disputing the charge a third time since the furniture was purchased over 6 months ago and wallaroos breached the sales contract. Seriously considering getting a lawyer at this point. DO NOT BUY FROM THEM!

Sarah, their floor salesperson, and Blake, their delivery driver, are excellent! Both were…read morepersonable and extremely helpful. The delivery process to get the items took an extremely long time. I did not expect it would take close to 8 months to get one of the items I ordered that was "in stock". Overall happy with everything, just know you may wait awhile...

Today we dealt with Maureen to buy a recliner. She was so nice and informative. We loved her and…read moreended us buying a recliner that was on sale for a great price. I'd rather give my money to a local business than not.

My parents were needing some new furniture for their living room. Dennis was so good at helping…read morethem by asking them questions to find what would be best for them. Then he had them sit in chairs until they found the best one for each of them. I am so pleased with his expertise and professionalism and highly recommend the living room for all your furniture needs.

Generally good quality goods , people are easy to deal with. They didn't have what I needed at the…read moretime. I did donate a couch which they checked out before they would unload it.

I really can hardly even believe how great these guys are. Last time I had to add some furniture to…read moremy life, I was able to come here and get two matching armchairs, a three-cushion couch, and a dining room table with a leaf for $200 with delivery (up the stairs of the apartment building!) included. When they were moving the couch, they noticed it had a little bit of an odor they had not been previously aware of-- so they called and asked if we still wanted it, and when we did they delivered it with the rest, but refunded us $50 so the couch was free. Integrity! This was more than five years ago and the armchair I still have is only now reaching the end of its lifespan, and it has not been treated gently. The prices are a steal, they have quality standards, and they run a lean operation because they don't exist to make profits, they exist to raise money for child abuse prevention. (A pretty big contrast from the national thrift chain that pays exorbitant executive salaries and pretended paying people with disabilities way below minimum wage to staff their stores was 'charity'.) I honestly look forward to my next chance to buy from them. They also do donation pickup for free, if you need old furniture hauled away before a move.

Damn, Ashley - so close to a 5 star review. You could've been a contender but…read more.. Let me start with the reason for the 4 stars (that should have been 5 stars): Bought a living room set about a year and half ago and the linkage on the electric footrest mechanism just snapped in half. Got the part replaced under warranty fast - week and half. I did the work myself because after 1 year labor is not covered but it was an easy half hour job. So super happy with that. Excellent job Ashley on your warranty replacement work. So why not 5 stars? They tried to lie about the warranty at first (well, a lie of omission). When the chair broke, first thing we did was call down there and ask about the warranty. "Oh...sorry...warranty is only 1 year" we were told. Damn, that sucks. So we drive down there to look at buying a new $1500 chair. The sales guy is showing us different chairs and I'm small talking him and mentioned that I was looking for a cheaper chair. I just broke the last one after only a year and a half so figured if that's all they're good for - then I want the cheapest chair possible. He points out that the parts warranty is actually 5 years. Only the labor expires after 1 year. "Well good", says I. I need to file a warranty claim then. "You gotta talk to the boss and he's gone until Wednesday". No problem. I leave and call back Wednesday. Tell the boss my problem and he also tells me "Oh...sorry...warranty is only 1 year". But your salesman showed me the brochure that says 5 year warranty. "Oh that's just parts, no labor". OK, so get me the part. I'll either do it myself or gladly pay the labor to have it done. At that point, the manager switched gears from deny-mode and was super helpful and got the claim filed and the replacement linkage mechanism to me in less than 2 weeks. So kudos for that. But really? How many people have they fooled with this whole "first try to deny the warranty" tactic? Maybe the first guy my wife called was new and didn't know any better but I spoke with the store manager. He knew damn well it was a 5 year parts warranty. But rather than say that, he tries to imply that my chair is out of warranty. Then silence. As if, end of story. Had it not ultimately ended well for me - I would have given only 1 star. But once the manager realized he wasn't going to get away with snowing me about the "sorry...only 1 year warranty" he did do an excellent job of getting me the broken part replaced. If he reads this - maybe he might consider ditching that tactic. Probably works on a lot of people but it's just not worth the negative karma and missing out on a 5 star glowing review.

Missoula Montana. Be careful what you pick. They have a no return policy. The loveseat I chose…read morewas too large for my living room and $1900 later I am stuck with it. There solution was to try to sell it to a college student.