My wife and I went into mattress firm on Monday September 19th 2022. We didn't initially intend on…read morebuying a new mattress and had no plans of actually going to mattress firm it was definitely one of those impulse decisions where you quickly decide to stop somewhere to "just look", but I was deeply curious about the "Purple" mattresses, as I received a TON of advertisements. When we arrived the floor sales woman Deb approached us and our adventure began. Deb was phenomenal, she was thorough and walked us through the make of each purple mattress, what makes them unique, why they're popular, how they wear, even feedback from other purple owners. In the end my wife and I adored Deb and the purple mattress and we left that day with a new mattress and an adjustable base (you have to get one! It's changed how we sleep). Deb is the best and I hope her bosses recognize her because if not I'll offer her a job with my team! (She also ensured that our mattress was worth it for us! They were running incredible deals on purple mattresses and adjustable bases!)

The store inside was ok. We asked to see mattresses. The person mumbled and pointed towards another…read moreroom. We were met by an older man who was not helpful. We asked him to show us the merchandise from the website. There was no available merchandise from the website there. We asked about the showroom floor mattresses. He had none available, delivery days away. We left empty handed.

We bought a home in Sequim and decided to furnish the house with all new furniture. I went online…read moreand found the Furniture Warehouse. Our first visit was outstanding. Joe the owner was fantastic and helped us with our first furniture of bedroom set's, dining room sets, and TV room with sofa and loveseat along with the end tables and coffee table. Our next few visits furnishing the rest of the house was amazing. Their customer service is outstanding along with always keeping you informed of when things where coming in. The delivery guys were just as outstanding to make sure everything was just as we wanted. If you are looking for furniture, you would make a BIG mistake if you don't go see Joe at the Furniture Warehouse in Port Angeles. Tell him we sent you!! Thank you again Joe and Team Gary and Sandra H.

I have been buying furniture at the Warehouse for the past year in order to furnish a vacation home…read morein Sequim, Washington. The furniture at The Warehouse is high quality at very reasonable prices. Also, it's just very cool furniture. Hip, but also classic. Joe, the owner of The Warehouse gets fantastic deals and therefore is able to pass on savings to his clients/customers. It is truly a pleasure shopping here. I look forward to going to Port Angeles just so I can go look for new finds at The Warehouse - and I'm never disappointed!

We purchased a beautiful mango wood dining set here. After a couple days in the house, we noticed a…read moredeep crack that was more visible on the underside, but did go all the way through to the top. I called Ken and without question he had his team bring out a new top and they replaced it. The furniture in the store is very nice. The staff is cordial. The delivery guys were very good. The integrity is what I appreciate most. Only two small nits to pick: 1. Ken is not an overtly friendly guy. That can be perceived as rude, but I saw no rudeness whatsoever. And, I didn't care as long as he stood by his product, which he did. Ken: As a sales guy, I can tell you that it always helps to make them like you. Smile. 2. We received items from another store. The delivery guys automatically took their shoes off upon entering. (Very light carpets.) Ken's guys did not. But they were very good and weren't carrying lots of dirt on their shoes.

This would have been my second recliner I purchased from them. There was a defect in this recliner…read moreand I was already working with the manager on resolving the defect issue. I was instructed bring the recliner to them so they could fix it. Upon my dropping it off, the older gentleman and the elderly lady were not friendly or helpful at all. I explained the situation to them, and they were very unwilling to help. I explained the situation further, and they said fine, leave it there. I asked for some sort of work ticket acknowledging I had dropped it off at that location, and he rudely told me that they didn't do anything like that. So, I started wheeling my chair back towards the door to leave while explaining I wasn't going to leave it there without proof, and he began hurling derogatory insults at me. My take, you have a 50/50 chance of have a friendly experience at this store. I would also say the same for the quality of product as well.

What a wonderful experience buying my furniture from Angeles Furniture. Superb customer service,…read morehuge gorgeous selection of furniture, fantastic sales department, and quality furniture at a reasonable price. Great delivery service and the owner even introduced himself. Will definitely be back to buy even more furniture!

Amazing customer service and quick delivery time. Delivery drivers were earlier than expected and…read morevery professional

They sell mattresses with deceptive bullshit warranties. I had a new $1000 bed mattress fall apart…read moreafter 3 years and warranty is void because of a single small stain (no bigger than a quarter). It's insane and awful customer service. Plus they closed all their locations.

Professional and friendly. Quality mattress with 10 year warranty. We will be back…read more Always a pleasure to shop a family owned business.

Very Disappointed! Monday evening, 9/16/24 I went into this Silverdale Mattress Firm and explained…read moreto salesman, Jensen, that we bought a mattress from Mattress Firm in Gig Harbor a little over 2 years ago, (great experience there) and now I needed to replace the boxsprings which we didn't do at the time of the mattress purchase for our cal king bed, asked him if he could look up our sale and he did, shows me which one I needed, okay he orders them and says delivery will be on Wednesday! Paid extra for new boxsprings to be set up and take away our old boxsprings. Great, easy peasy, so I thought. Delivery comes and delivery guys say the boxsprings don't fit after they have pulled our bed apart, they're too big. Jensen- you ordered the wrong size when you had the previous size mattress right in front of you on your tablet. Wait there's more, It gets even better! I come home and my husband says the front door was left wide open by these delivery guys when they left, he was upstairs when they left and he wasn't happy when he went downstairs and found our front door wide open. Who leaves a customers front door wide open when they leave-Mattress Firm delivery guys do! Then I go upstairs to our bedroom and I can't believe they didn't put our bed back together, mattress is on its side, old boxsprings are standing against the wall, they left our bed torn apart, a complete mess. If my husband and son weren't home this night I would have never been able to put the bed back together by myself. We decided to cancel the entire order and will buy new box springs somewhere else. The way our bedroom was left did it for me, not what I expected when I got home from a long day. Complete waste of time! Tanner was great on the phone and refunded the entire amount! Thank you Tanner. Sorry it didn't work out too, was such an easy sale. I really hope Mattress Firm trains these 2 delivery guys in customer service on what not to do and do in a customers home! Then there's Jensen, if only he had ordered the correct size I wouldn't be writing about this terrible experience!

Penny the store manager reached out to me today about my initial review. Penny was quick to address…read moreall of my concerns and was sincerely apologetic. Penny addressed all of my concerns and cleared up the multiple levels of failure I experienced. Penny was generous enough to refund my bed frame and offer to come pick up my old box spring. Penny's phone call went a long way to make my concerns feel heard, understood and resolved. While I did encounter some setbacks from my initial shopping experience, after talking to Penny I will be giving Mattress Firm another chance the next I need a new mattress. I am now a happy customer sleeping on a very comfortable new mattress. I am getting a better nights sleep and experiencing less back pain. Thank you Penny!

My wife and I are so happy we've loved every purchase we've made there, even long after we've been…read moreliving with it. The salespeople know what they're talking about, try to understand your needs, and don't try to upsell you. The family-owned business, since the 80s, sources its furniture to ensure quality and sustainability, making me feel good about where I spend my money. The prices are fair, and you're assured of getting very good-quality furniture that will last for a very, very long time. We bought a Stressless chair, which they sell many of, in the 90s, and it's still my favorite chair in the house. Even the delivery people love working there and care about your satisfaction. We live in a condo where they had to carry a large piece of furniture up four flights of stairs. One board got slightly banged up; they showed it to us, took pictures, sent them back to their manager, and assured us they would take care of it. Later, the owner came out, fixed the dings enough where we were happy, but he wasn't. He said this will do until we can get you a replacement because you bought something new, and you shouldn't have something newly fixed; you should have something you know is new. I can go on and on about what a great experience and value it is to shop there, but most have probably stopped reading this by now. Suffice it to say: if you want excellent-quality furniture that is super comfortable, long-lasting, puts a smile on your face when you see or use it, and makes you feel good about where your money went, buy it at Bedrooms and More. To the Owners, Thank You...We need more small business like you.

Bought my mattress here 13 years ago. Still love it. Latex is the way to go for comfort and…read moredurability.

Amazing products, people and services. Great place to shop with real sleep experts to help youread more

TLDR: Buyer beware, they will tell you anything in order to get you to sign up for their credit…read morecard, even lying about the current promotions. We've actually made a couple of purchases at this particular store in the past 6 months after moving to the Poulsbo area. Our first purchase went off without a hitch and we felt like we got a pretty good deal, at the time we just needed a king size bed with an adjustable base, got what we wanted and everything was delivered a few days later. After that experience we decided to go back when we realized that it was time to update two of the guest beds in our home, this time we went in looking for a queen size bed with an adjustable base, a twin mattress, and 3 pillows. While shopping our sales rep kept pushing the "awesome cash back deal" with their credit card. Essentially, make a purchase that day, put it on their synchrony bank card, and get a decent chunk of change back. We were reluctant but he eventually talked us into it. Well here we are a few months later and still no cash back from our large purchase. We called the bank that the card is issued from and they informed us that the purchase was made outside of the promotional period. The sales rep seriously spent an hour trying to sell us on this damned cash back card and failed to mention that the promotion had ended? I mean this is just downright fraud in an effort to scam customers into signing up for their credit card. At this point we're ready to just return everything that we purchased, get our money back, and report the fraudulent activities going on at this location.

Megan is so knowledgeable and interesting to talk with. Felt like we made a new friend. No…read morestress, learned a lot about exactly what we needed. Clearly explained the products and listened to what we needed. The prices were the best out of 3 stores we shopped. Save yourself time and go to Mattress Deport. Local owners. Really felt well taken care of.

Zach and Kenny from mattress depot were our delivery guys. They were spectacular and very detailed…read more They respected our home and were very thorough on explaining the remote uses. It wasn't easy as it was on the second floor and had stairs and a landing. It was great conversing with them about me being from Seattle and they told me that the lady on the truck was a Sea-gal. My parents had season tickets in the 80's during the Kingdome so I can appreciate mattress depot! From the sales guy Jason White to the whole process, that gave us options to fit our needs. Thank you Mattress Depot USA! Johnny and Becky.