This would have been my second recliner I purchased from them. There was a defect in this recliner and I was already working with the manager on resolving the defect issue. I was instructed bring the recliner to them so they could fix it. Upon my dropping it off, the older gentleman and the elderly lady were not friendly or helpful at all. I explained the situation to them, and they were very unwilling to help. I explained the situation further, and they said fine, leave it there. I asked for some sort of work ticket acknowledging I had dropped it off at that location, and he rudely told me that they didn't do anything like that. So, I started wheeling my chair back towards the door to leave while explaining I wasn't going to leave it there without proof, and he began hurling derogatory insults at me. My take, you have a 50/50 chance of have a friendly experience at this store. I would also say the same for the quality of product as well. read more

The owner, John was sweet and so helpful. We bought several pieces of furniture and will be buying more after moving in to our new home. The selection was vast and we would definitely recommend this business. read more

Fifth Avenue Furniture - New chair bought two. - Furniture Stores Near Me - Sequim, Washington

See all

Because only a certain amount of stars is necessary before the review is read, DON'T SHOP HERE. THEY'RE RUDE AND CONDESCENDING. The owner brags of warehouses full of furniture yet won't make a decent deal. Does he know that's why he has warehouses full of unsold items? Good luck with that. read more

The owner was rude to us when we wanted to look at a table and see the leaf come out. We later saw a video posted one where he was not only rude to another customer in the same circumstance, but called the customer a derogatory name. I really liked the table, but refused to buy it with this business. read more

If you are a woman, you will be disrespected or flat out ignored. The owner is extremely condescending. They ignore you if you have a warranty issue. You are simply stuck with broken furniture. The furniture looks good, but clearly doesn't hold up longer than a couple of years. read more

Sent an email to the business requesting information on a twin day bed. I received an email the next day stating the bed I wanted was in stock: I went to the store, picked out the bed I wanted. The bed arrived on the day & time arranged, the two delivery men were extremely nice. The bed was put together within 30 minutes. I would defiantly recommend this business. read more

Went to store purchased 1300 solid wood table and chairs. The table and chairs were not the same as what was on the floor went to address. Ended with the owner of the business refusing to give me back my money and calling me a fagot and basically kicking me out his store calling me every gay slander you could. This place is shady and do not deliver the same product as what's on the floor and than refuse to give your money back read more

Fifth Avenue Furniture - This was the floor table I thought I was buying - Furniture Stores Near Me - Sequim, Washington

See all

we have purchased tables, beds, bedroom sets, chairs and more from this store since they opened years ago. we have had nothing but great experiences on every occasion. Customer service has been great. keep in mind all, that not all reviews tell the whole story read more

We purchased a beautiful mango wood dining set here. After a couple days in the house, we noticed a deep crack that was more visible on the underside, but did go all the way through to the top. I called Ken and without question he had his team bring out a new top and they replaced it. The furniture in the store is very nice. The staff is cordial. The delivery guys were very good. The integrity is what I appreciate most. Only two small nits to pick: 1. Ken is not an overtly friendly guy. That can be perceived as rude, but I saw no rudeness whatsoever. And, I didn't care as long as he stood by his product, which he did. Ken: As a sales guy, I can tell you that it always helps to make them like you. Smile. 2. We received items from another store. The delivery guys automatically took their shoes off upon entering. (Very light carpets.) Ken's guys did not. But they were very good and weren't carrying lots of dirt on their shoes. read more

My sister(86 years old) ordered a sleeper chair three weeks ago. She called to inquire about the status. She spoke with the Asian owner's wife who turned out to terribly rude and imagine this...hung up on my sister! My sister called back and the phone was answered by the owner who yelled at my sister and accused her of being terribly rude to his wife! Is this a retail store familiar with who is the customer?? Don't shop here unless you are prepared to be treated rudely and treated as though your business isn't wanted! Maybe it isn't? read more

Suggest avoiding this store in it's entirety. Purchased a piece of furniture with wheels. The salesman told us the wheels could easily be removed. When the furniture was delivered, we requested the wheels be removed. The delivery people promptly removed the wheels, but broke one. We called Fifth Avenue Furniture to see if the wheel could be replaced should we move the furniture to another location in the house at some point in the future. Unfortunately, we ended up speaking with the owner who immediately began berating my wife as if it was her fault. After a few moments, the owner hung up on my wife. This is not a store which should continue to do business in our town of Sequim, WA. If running a store is not your forte, then the owner should look for another form of income. Sad to say, this store is definitely a black mark on our otherwise beautiful community. Just saying... read more

Went in to buy a queen mattress and frame. The old man in Sequim's 5th Ave Furniture was so freaking rude and short tempered with my daughter, that I picked her up and walked out. I was willing to spend a couple hundred more to shop local, but when you get mad a toddler for climbing on the beds that WE'RE THERE TO BUY, go to hell. Now she is upset because she thought she was in trouble. I think I'll take his parting advice and just go to Ikea. read more

I'd give it no stars but you can't! I am in need of a sleeper couch and called 5th ave.. I really wanted a click back, but they had non.. he sent me a picture of a futon, which is your typical ugly futon on sale for $369.00 that you could get at Walmart for $99.00. I thanked him for sending the text picture and said it wasn't what I was looking for., I called another furniture store and had some pictures sent.. I decided to call 5th ave back and get quotes on pullouts.. The young guy that I talked to before said he'd send it one more time, but he has a business to run.. 1- The reasons I'm not going into the store is because of the Cov19 virus and trying to keep the germ factor down. 2- I was a buying costumer until he treated me like a non-sales bother! 3-I doubt this young sh!t was busy or has any business at all right now and should be glad of anyone interested in buying furniture at this time! 3- After looking at their reviews I should of never bothered! Seriously if this was the only furniture store in a 1000 miles I'd rather sit on the floor than give them a dime of my money! What the hell has happened to customer service? read more

I went in this store to see if they might have a chair in stock that I had seen in a catalogue. I had previously been in the PA Bargain Warehouse looking also, and told the owner that when he asked me. The owner of this store verbally trashed the PA store, a deal killer for life in my book. I called them for another issue, the younger man on the phone was rude and wrong. The PA Bargain Warehouse gave me the best, most polite and helpful service I've had from any store around here. I worked with Jason, he has a returning client in me. It's worth driving to Port Angeles for service and manners for the same item! I'll never go in 5th Ave again. read more

We found the new wood furniture--all of it-- that we needed at Fifth Avenue. At very good prices too. Several pieces bought off the floor have done exactly what we wanted them to do in our home. What wasn't available in the store (due to odd size requirements) was special ordered and arrived in perfect condition, meeting our expectations fully. John and Ken have both been super to deal with, and I highly recommend this store for both its large inhouse inventory and its access to special pieces available from their manufacturers but not practical to keep in stock. read more

Do not shop at 5th Avenue Furniture. Their Driver, Jessie, called me an "A**hole" because I asked him to move his truck, so I could get into my vehicle. I am a retired Minister who walks with a cane. On a rainy day, with 85 empty parking places, I parked close to my Hair Cutter. When I was a hair cut, Jessie blocked my Pick Up, and yelled at me for parking where I did. he said that's where he parks to deliver - it was a Handicapped Space. He argues, yelled, and cussed for 5 minutes before moving his truck so I could leave. When I told the manager/owner, he said "Oh yeah, I talked to him about it." When I asked what he would do to Jessie, he just said "Hmm." If you want rude people yelling and cussing at you, then Fifth Avenue Furniture is your place. read more

I will never purchase through this store again. After spending over $3,000 in this store, I feel they do not stand behind their furniture. I feel the least they can do is make a phone call..but no! After the deal is done...they stand behind nothing. I will take my business elsewhere. I don't understand what happened to honest business. Very disappointed! read more

We bought a king adjustable and bed and couch with power reclining and both have been great and the bed was less than half of the price that Mattress Firm wanted. Definitely will recommend and shop there again. read more

I bought furniture for a rental cottage. All of it from Fifth Ave. Not only did I get lots of help, when I needed to change my order, it was done politely and accurately. I have zero complaints. read more

No customer service, charges full retail and delivery is extra with delivery people who put together the furniture backward. You can buy the same furniture at other places and at least have some real customer service and delivery people who know how to assemble a headboard to a bed frame. I will not use them again read more

I went there with a friend and we had a very nice experience. I believe the man we dealt with is the owner. We were looking for a sofa and recliner's. My friend is somewhat handicapped and she has trouble getting up-and-down from a sitting position. This sales person was extremely helpful showing us the different options they have. The price was also very good. I had previously purchased all my furniture at Angelo's in port Angeles 2 years ago. Wish I had known about this place. I would give this place five stars. read more

I would not recommend ever doing business with Fifth Avenue. We had the WORST experience dealing with the owner who bragged of his 32 years of experience. Well I think this old man should look into retirement as we can't begin to describe how rudely we were treated. We were there to purchase a dinette set and not only did he lie and say he was unable to order because it was unavailable, he then continued to insult the product and us. His salesman looked at us not knowing what to do because he knew the catalog that we were looking at to order through was available and he was uncomfortable dealing with his boss. We left and ordered the dinette set that was "unavailable" that same day. I highly recommend Foothills Family Furniture in Lakewood, WA. They not only assisted over the phone but knew of our experience with 5th Ave in Sequim. They will set up a white glove delivery and help you every step of the way. read more

We recently purchased a couch from this store and had problems with it after 1 month of use. We contacted them by phone, email, and in person and got the run around each time. We wanted them to come out and look at the couch to figure out how it could be fixed. The store manager passed it off to the store owner and then when I spoke with the store owner he said the store manager would be contacting me. It has been 6 weeks since that first encounter and still no response. It is obvious that they have no intention to remedy the situation. Worst customer service experience I have ever had with a local store. I encourage you to take your business elsewhere when shopping for furniture. read more