This gets long due to the sheer quantity of problems and evidence of mismanagement and corruption…read more At the time of this writing, there has been no one in the office for 2 days (Thursday Jan 2, and Friday Jan 3)and no one has responded to my telephone messages. To make matters worse I cannot gain access to my stuff, neither with the app or with the touchpad at the gate. Either the code was changed without my knowledge, or there was a clerical error. My last access was in November, and I'm enrolled in auto-pay. Obviously this is not a good place to put your stuff if you like to have access to it. I'm at a loss to explain the positive reviews. Update for Jan 15. There was someone at the office that day. He was friendly and tried to address my new problem. That is, there were no dollies. A plus at this facility is that there are long flat dollies like you find at a big box hardware store. They are essential for me since my locker is more than 50 yards from the elevator. The person on duty conjectured that some people were keeping them in their lockers. The app was able to open the gate today but it took a few reboots of the app to get it to work. January 22. Just when you think it can't get any worse, it does. When I went to access some items from my locker, I found a water leak right on top of my electric chain saw, and its charger. Still no dollies in evidence . The attendant claims there is one and people have been fighting over it. January 29, elevator still out of service. The puddle has almost dried in the unit. I'm hoping to move out before the next big snow melt, and more possible damage,but without a dolly and an operating elevator I'm a prisoner. February 14 the elevator was repaired after a week and a dolly is sometimes available. But new problems emerged. I spoke with a district manager who tried to get me a reimbursement of rent already paid but what happened was the record of rent paid disappeared. Now I'm getting daily calls, texts and/or emails demanding payment of "past due" rent. Calls to rectify the matter have not sufficed. Today I was lucky enough to gain access to my locker to remove the lighter and more valuable items. The heavier stuff I didn't have the means to remove and the electric chainsaw was already destroyed. I left the lock off the locker. The threat of losing my stuff was becoming more real, and I had to cut my losses. I'm ashamed I stayed this long. Update: The problem of alleged non-payment was resolved after some time but late fees accrue and the calls and texts keep coming. No way to move the last three items out without a dolly or access. fees accrue and the calls and texts keep coming. Fortunately, Jay, who has always been helpful, secured me a dolly, and got me a temporary entrance code and I was able to clear the remaining items to the dumpster. The same day I paid the remaining rent and late fees.

Dirty location. If…read moreyou want a clean facility, safe location and covered location fir unloading during rain wind or snow call Uhaul, Bloomington MN!!! Go to UHaul storage facility instead. CAUTION - The $29.99 administration charge is NON REFUNDABLE. My agent did not disclose this and would not refund the fee when we tried to cancel after only 30 minutes. Plus you never get a chance to speak with this company in person.

Burnsville location. They raised their prices right after they took ownership. We had a small unit…read more5 x 15, and they raised the price 75%, from $60 to $105. I'm not the only person they did the same increase to. We have several other units and between them, they were raised $175. a month. So with this unit added on, the amount raised totals $220 each month. We don't have extra money on a fixed income, Social Security. We haven't met the new crew yet, but we were always treated good and with respect from the old crew, especially the hired help Lisa more than the managers. We saw her more often, and she is an asset to the company. The previous manager Mike wanted to keep us as clients so they didn't apply as steep a raise when prices went up. The new owners raised everything all at once, taking money from food and needed prescriptions. I guess they don't want to keep the older dependable clients who have been there for years. There is always the fear of being told to leave because we complained about the price increases

The manager is super nice, very helpful and has high standard but her staff is quite opposite. Once…read morea staff member was driving through the lot at over 30 mph and nearly hit our family in our vehicle as we came out of one of the tunnels. Most of the time the staff parks in the tunnels, or they park trucks in the tunnels blocking the tunnels and storage units entirely. At least 75% of the time my unit is difficult or impossible to access.

It's been 10 days since that dissatisfaction review posted from me about falsely being accused of a…read morebrake-in and asking for my next month refund. Today is April 1st and I moved out, sweeper and left that units door up and open. I also messaged my account 2d ago that all of this was done. Do you think anything has been done for the refund or one of many request call back from corporate. No I've been totally ignored. Like my business has never been appreciated.

Clean, easy access and friendly staff. Easy to get sucked in long term but 3 basement projects…read morecompleted in two years. Couldn't have done it without all that junk in the basement

This Uhaul place is alright by me. We've used them three times now, once to move here from Texas…read more(about a year ago), and two other times to move from our apartment to our new home in Bloomington (across two weekends last month). Our first time with these folks was simply to drop off the massive 26' footer we'd driven from Texas. We'd done our best to get it unloaded on time, and we rolled it in mere minutes past our drop-off time, close to when the place closed; we feared the worst. But these guys were totally chill and didn't charge us a dime for going over. That was SO appreciated after a stressful, hectic move that they didn't take advantage of our slight tardiness. Our second and third uses were just in-town daily rentals, picking up and dropping off at the same location. Each time was a relatively quick process of just waiting in the line of the morning, supplying our info, being given the keys, and walking across the street to find our designated vehicle. The employees we interacted with were all in decent spirits and helpful. Nothing over the top amazing, but just fine. I was impressed by the amount of items available in the office/shop. Pretty much if you've accidentally forgotten something important day-of like locks or tie-offs or hitches or packing materials or bike racks or heck, even cedar chips to ward off moths, they have it for sale. It probably will cost you a little extra than say at Walmart, but at least you won't have to take time out of your moving day to make an additional stop. Honestly the only thing we found personally annoying was the process of reserving online ahead of time. The website doesn't work super good on mobile, and the upselling is obnoxious. You'll be deselecting A LOT of extraneous things like dollies and boxes and blankets, etc. it "helpfully" places in your cart without you asking. The trucks themselves are what you'd expect. Some are in better condition than others, some are a little cleaner than others, but they're all serviceable and seem to get the job done okay. If you're dropping off in this location and need to fill the tank, I personally recommend Leroy's over the BP. The BP happens to be more convenient, but Leroy's is significantly cheaper, so if you're needing a sizeable refill, your wallet will thank you for making a couple obnoxious left turns.

I rented a U-Haul 15 foot truck and auto hauler. I arrived to be told the auto-hauler had a flat…read moretire and I'd likely have to drive to another state to get one for my move the next day. Ended up going 2 hours the wrong direction to get the auto-hauler from another U-Haul location. Truck was only at 1/4 tank when supplied. Engine blew out in New Mexico on the truck. Roadside assistance took 6 hours for the truck tow and I handled the auto hauler by calling someone 2 hours away. Called customer service later and was told only roadside assistance is offered 24/7 and no money discounts ever per the small print. Go to Penske or others. Stay away from Bloomington U-Haul.

Mike and his crew are simply the best! Great service, secure and attentive to their clients' needs…read more A+ 5 star

I've been using Allstate for years! They are top shelf in service & facilities! Mike & Team are…read moretrue pro's! I highly recommend Allstate!

The workers are generally nice (with the exception that they haven't returned one message I left…read moreand we will see if they respond to the message I just left). Sadly corporate raises rates some months after they capture your business with lower rates. Our rate went from $27 intro to $45. So beware. The corporation is a rip off and it is no wonder their stock is thriving. They steal customer's money by raising rates. I also find it a bit odd I get notices from Public Storage that I owe my Jan. 1 2026 bill when we closed the unit on the app around Dec. 4, and vacated it around Dec. 7, and I recd. email confirmation that I did that. Are they hoping to falsely make more money?

They have mice or rats that pooped on all my property and the insurance only give you $250 for…read moreproperty damage and that is after you take pictures and show receipts you own the property.

Everything has been great for several years, right up until I left. I checked out on Dec 29 2024…read more The collection agency that wants to collect $500 for Jan rent and late fees says I checked out early January. Yuck.

My first time at this public storage. A lady whose name is Forest was very kind,cooperative, and…read morewent great length to help me store my vehicle starting tomorrow the 1st of January 2026. She really was very friendly and in my opinion deserves a promotion or pay increase!

What a great "first time" experience; I cohosted my vehicle with Brit and Kyle who were gracious…read morehosts. They explained the process and walked me through the cohosting arrangement making me feel I was with a trusted colleague. I left my vehicle with The Slow Club for eight weeks and was very impressed with communication and results, earning hard cash to augment our income while I did not need the vehicle! Kyle and Brit me and the vehicle better than when we began.

From the owner: Premium vehicle storage, full service auto repair and maintenance, social clubhouse, and event…read morespace for the discerning automotive enthusiast.