I had just escaped from Public Storage with a modest loss of money and property so I was more…read morecareful in selecting a storage company this time. Before signing up online I went to inspect the property. I saw a large transparent garage door for customer vehicle entrance, two available lumber yard style dollies, a clean and modern facility, and one of 2 operating elevators. had come to take none of these things for granted. Extra Space really needs to say more about their amenities on the website. There was a red flag though: no one in the office. That had been a recurring problem with the other facility. I still had some questions not covered on the website and the chat line was busy. I called. That didn't turn out well. I was asked to verify everything that I had just entered online and was asked to enter my CC on the telephone key pad which kept failing. When the woman on the other end said she would get technical help I hung up and started over. I already had my questions answered. After that, I saw a sign in the window saying the attendant was on the property and gave a number to reach her/him. A good sign, but it had just been put there. A few minutes later the attendant showed up. All that was not enough was not enough to take off a star. When you choose a size locker, if there's more than one of the same type available you are shown a map and you get to choose the location. You pay for the lock on registration which is unique to the Extra Space, in which you insert into the specially designed doors. It's easy to use and hard to pick.

Jordan was very helpful and fun to talk with throughout the process. She completed the initial…read morepaperwork and tour of the facility. She explained the value of the locker and broke down the different costs and promotions. When I was done using the locker she assisted me with closing the contract. Enjoyable experience

This gets long due to the sheer quantity of problems and evidence of mismanagement and corruption…read more At the time of this writing, there has been no one in the office for 2 days (Thursday Jan 2, and Friday Jan 3)and no one has responded to my telephone messages. To make matters worse I cannot gain access to my stuff, neither with the app or with the touchpad at the gate. Either the code was changed without my knowledge, or there was a clerical error. My last access was in November, and I'm enrolled in auto-pay. Obviously this is not a good place to put your stuff if you like to have access to it. I'm at a loss to explain the positive reviews. Update for Jan 15. There was someone at the office that day. He was friendly and tried to address my new problem. That is, there were no dollies. A plus at this facility is that there are long flat dollies like you find at a big box hardware store. They are essential for me since my locker is more than 50 yards from the elevator. The person on duty conjectured that some people were keeping them in their lockers. The app was able to open the gate today but it took a few reboots of the app to get it to work. January 22. Just when you think it can't get any worse, it does. When I went to access some items from my locker, I found a water leak right on top of my electric chain saw, and its charger. Still no dollies in evidence . The attendant claims there is one and people have been fighting over it. January 29, elevator still out of service. The puddle has almost dried in the unit. I'm hoping to move out before the next big snow melt, and more possible damage,but without a dolly and an operating elevator I'm a prisoner. February 14 the elevator was repaired after a week and a dolly is sometimes available. But new problems emerged. I spoke with a district manager who tried to get me a reimbursement of rent already paid but what happened was the record of rent paid disappeared. Now I'm getting daily calls, texts and/or emails demanding payment of "past due" rent. Calls to rectify the matter have not sufficed. Today I was lucky enough to gain access to my locker to remove the lighter and more valuable items. The heavier stuff I didn't have the means to remove and the electric chainsaw was already destroyed. I left the lock off the locker. The threat of losing my stuff was becoming more real, and I had to cut my losses. I'm ashamed I stayed this long. Update: The problem of alleged non-payment was resolved after some time but late fees accrue and the calls and texts keep coming. No way to move the last three items out without a dolly or access. fees accrue and the calls and texts keep coming. Fortunately, Jay, who has always been helpful, secured me a dolly, and got me a temporary entrance code and I was able to clear the remaining items to the dumpster. The same day I paid the remaining rent and late fees.

Dirty location. If…read moreyou want a clean facility, safe location and covered location fir unloading during rain wind or snow call Uhaul, Bloomington MN!!! Go to UHaul storage facility instead. CAUTION - The $29.99 administration charge is NON REFUNDABLE. My agent did not disclose this and would not refund the fee when we tried to cancel after only 30 minutes. Plus you never get a chance to speak with this company in person.

Burnsville location. They raised their prices right after they took ownership. We had a small unit…read more5 x 15, and they raised the price 75%, from $60 to $105. I'm not the only person they did the same increase to. We have several other units and between them, they were raised $175. a month. So with this unit added on, the amount raised totals $220 each month. We don't have extra money on a fixed income, Social Security. We haven't met the new crew yet, but we were always treated good and with respect from the old crew, especially the hired help Lisa more than the managers. We saw her more often, and she is an asset to the company. The previous manager Mike wanted to keep us as clients so they didn't apply as steep a raise when prices went up. The new owners raised everything all at once, taking money from food and needed prescriptions. I guess they don't want to keep the older dependable clients who have been there for years. There is always the fear of being told to leave because we complained about the price increases

The manager is super nice, very helpful and has high standard but her staff is quite opposite. Once…read morea staff member was driving through the lot at over 30 mph and nearly hit our family in our vehicle as we came out of one of the tunnels. Most of the time the staff parks in the tunnels, or they park trucks in the tunnels blocking the tunnels and storage units entirely. At least 75% of the time my unit is difficult or impossible to access.

Clean, easy access and friendly staff. Easy to get sucked in long term but 3 basement projects…read morecompleted in two years. Couldn't have done it without all that junk in the basement

It's been 10 days since that dissatisfaction review posted from me about falsely being accused of a…read morebrake-in and asking for my next month refund. Today is April 1st and I moved out, sweeper and left that units door up and open. I also messaged my account 2d ago that all of this was done. Do you think anything has been done for the refund or one of many request call back from corporate. No I've been totally ignored. Like my business has never been appreciated.

I rented a U-Haul 15 foot truck and auto hauler. I arrived to be told the auto-hauler had a flat…read moretire and I'd likely have to drive to another state to get one for my move the next day. Ended up going 2 hours the wrong direction to get the auto-hauler from another U-Haul location. Truck was only at 1/4 tank when supplied. Engine blew out in New Mexico on the truck. Roadside assistance took 6 hours for the truck tow and I handled the auto hauler by calling someone 2 hours away. Called customer service later and was told only roadside assistance is offered 24/7 and no money discounts ever per the small print. Go to Penske or others. Stay away from Bloomington U-Haul.

Horrible location. Save your time and use a different location. These guys moved me from my…read moreoriginal location to this one saying my original location didn't have a truck (they still did) then they didn't have the truck they moved me to this location for, and they moved me 20 miles away with no notification. Upon calling they were no help, hung up on me, and made me call the actual u haul support center. (Who then moved me back to the first location unsure why this one moved me to begin with). Joke of a location will never rent from this one.

Mike and his crew are simply the best! Great service, secure and attentive to their clients' needs…read more A+ 5 star

I've been using Allstate for years! They are top shelf in service & facilities! Mike & Team are…read moretrue pro's! I highly recommend Allstate!

The workers are generally nice (with the exception that they haven't returned one message I left…read moreand we will see if they respond to the message I just left). Sadly corporate raises rates some months after they capture your business with lower rates. Our rate went from $27 intro to $45. So beware. The corporation is a rip off and it is no wonder their stock is thriving. They steal customer's money by raising rates. I also find it a bit odd I get notices from Public Storage that I owe my Jan. 1 2026 bill when we closed the unit on the app around Dec. 4, and vacated it around Dec. 7, and I recd. email confirmation that I did that. Are they hoping to falsely make more money?

They have mice or rats that pooped on all my property and the insurance only give you $250 for…read moreproperty damage and that is after you take pictures and show receipts you own the property.

Everything has been great for several years, right up until I left. I checked out on Dec 29 2024…read more The collection agency that wants to collect $500 for Jan rent and late fees says I checked out early January. Yuck.

My first time at this public storage. A lady whose name is Forest was very kind,cooperative, and…read morewent great length to help me store my vehicle starting tomorrow the 1st of January 2026. She really was very friendly and in my opinion deserves a promotion or pay increase!

What a great "first time" experience; I cohosted my vehicle with Brit and Kyle who were gracious…read morehosts. They explained the process and walked me through the cohosting arrangement making me feel I was with a trusted colleague. I left my vehicle with The Slow Club for eight weeks and was very impressed with communication and results, earning hard cash to augment our income while I did not need the vehicle! Kyle and Brit me and the vehicle better than when we began.

From the owner: Premium vehicle storage, full service auto repair and maintenance, social clubhouse, and event…read morespace for the discerning automotive enthusiast.

Recently moved out of the storage unit after using it for 3 years. Great place and location. Easy…read moreto get to and get in and out. Always clean. I honestly never saw more than 2 other cars there loading things, which made sharing space for loading and carts very easy. Unfortunately, I did have a leak in my unit from the HVAC system but Jonathon on site was great and helpful. Would recommend using the insurance company through the Extra Space as it has made the reimbursement for damage process seamless and easy. Unfortunate to have things damaged but this is best case scenario. Would recommend this storage unit and would use myself again.

The storage space is nice, well lit, and easy to access. The issue I have, is the price of the…read morestorage unit nearly doubling after 4 months. The web prices state that my 10x9 unit is going at a rate of $70, but I'm paying $121. The original price I was paying was $66 per month. Kind of an unethical way of doing business. I understand a small price hike, but bumping it up 83% is wild.