Good and bad....but the bad has made my decision to tell my company we should not be booking people…read morehere. The good...rooms are spacious and bed is comfortable. The kitchenette is sufficient to longer stays. Front desk staff weren't always at the front desk and in the back but when I went to the front desk, they noticed me immediately. But one lady wasnt the most friendly. The bad...as i mentioned i went to the front desk a few times. My keycard would stop working randomly. It was extremely frustrating. It happened to me 3 times in my 2 nigjt stay. There were crumbs outside in the hallway in front of my door upon my arrival. I stayed 2 nights, the crumbs were there upon my departure which tells me the staff doesnt vacuum daily or even every other day. The food in the morning was cold and dry. I arrived at midnight via Uber from the airport so I just wanted to go shower and straight to bed. I was hungry the next morning. The waffle maker timer is broken so I had to estimate how long is was cooking my waffles before I noticed it wasnt counting down. Lastly, there was a bug in my room...ill stop short of identifying it as a roach but ive attached a photo.

Stayed here for work. Our dressers don't close and they have Mich ultra bottle caps on the bottom…read more When we got in our room there was clumps of hair in our shower. When we had our room cleaned nothing was vacuumed. The WiFi seems to not even exist at times. And the pool looks like it hasn't been cleaned in a hot minute; bugs, hair and debris. The happy hour that they have from Monday - Wednesday is a nice touch but wish it was the whole week. They serve wine, beer and food. The front desk staff who is sometimes there, are very nice and friendly.

When I first checked in I noticed makeup on the pillowcase. I took the case downstairs and asked…read morefor the bedding to be changed. I left and came back a few hours later. The bedding did not get changed. I asked them again and they gave me bedding to change it myself. When I took the sheet off, I saw a large urine stain on the mattress protector. So I just took that off. Then I went to wash my hands and there was no soap. I had to go back downstairs and request that as well. They did give me an extra bottle of water for my troubles though. The room was pretty run down and clearly not well cleaned. The shower curtain rod sagged in the middle so I couldn't close the shower curtain when I showered and got water everywhere. The towels were very stiff, had a bit of a smell to them and were stained. I honestly didn't want to use them. The gym was decent. 2 treadmills, 2 electrical, and a peleton. Breakfast was not so great. I had a made to order omelet but it just wasn't good. Neither was anything else I tried. I did appreciate that the mattress was a softer one instead of the firm mattresses you usually get at hotels. And the water for showers did get really hot which I love. I booked a room next to the stairwell as I prefer stairs to the elevator but the stairwell exit/entrance is on the outside with no re-entry. So you can go down them but can't go up them. I didn't get a chance to go to the daily evening reception but it looked pretty popular. All in all, this hotel needs some TLC and I would advise anyone to book accommodations elsewhere.

Edit* sorry this took so long to post! My husband (he has…read morethe diamond card) and I always stay at Embassy suites because we're a suckers for Fresh waffles in the morning. We have family in El Paso to stay with, but absolutely cannot pass up an opportunity to keep coming back to Embassy. This trip was sadder than most as we were dealing with second funeral this year . A huge shout out to the night (manager?) concierge Cynthia Martin, she was the nicest most sincere person, but she truly made the hotel welcoming when we got in at 3 AM. Everybody at Embassy suites is very nice, but Miss Martin truly went out of her wayto express her condolences. We had a great time at the pool and enjoy our breakfast every morning but again Cynthia Martin really went above and beyond to make us feel welcome.

I took a solo trip to El Paso to visit a long-time friend who was stationed at the base. I searched…read morehigh and low for a decent hotel and to my surprise, I found this Best Western with solid Yelp and Google reviews across the board. The rates were affordable, so I booked it for a night as I traveling to NM by morning. It was an 8-hour drive from Austin and I had arrived late, however, I was greeted with smiles from the front desk staff. There was plenty of parking since they shared parking with the next-door hotel. The room I received did not have much of a view, but a tree. It was fine since the room was clean and did not have a musty odor. There was decor representing El Paso and even the headboard had an "ELP" graffiti mural on it which was a nice touch of character. I loved the bright lime green and the blue colors which added more charm to the room. It was modernized with a twist. The bed slept comfortably soft as well as the pillows. I slept like a baby, to say the least. Upon walking up in the morning, I got dressed to go downstairs for breakfast. I was shocked to find out that they had something that I could eat. I got a bowl, some bananas, granola, with Kikkoman Pearl Soymilk in vanilla and had a fulfilling breakfast. I absolutely loved my stay at this Best Western! It was a pleasant experience and I honestly cannot wait to stay again.

There were some things I genuinely liked about this hotel and some things that made it clear I…read morewon't be returning. Let's start with the positives: The breakfast was surprisingly good. The gentleman working the breakfast area was incredibly kind and frequently checked on guests. The manager (jet-black hair and a big black mustache) was also very friendly and welcoming. There's a Starbucks right in the parking lot. The lobby and exterior were attractive and well-maintained. You can tell someone takes pride in the property's appearance. Unfortunately, the guest rooms told a different story. Our first night was spent in a double queen room where the towels smelled strongly of mildew and the heater took forever to warm the room. For the remainder of our stay, we moved into a king suite with a rollaway bed. Initially I was excited. More space, bigger bed, huge closet, and even a balcony! Then reality set in. The balcony was filthy and the view wasn't exactly something I'd call scenic. The bathroom doorknob was broken, the bathroom door didn't fit properly in the frame, and the ceiling was actually coming down. Every time the door opened or closed it scraped against the ceiling. There was also a leak under the sink, forcing us to use our bath towels to soak up water. The biggest disappointment, however, was the housekeeping staff. Several employees appeared visibly irritated when we declined room service early one morning. One employee became noticeably upset and began loudly speaking in Spanish while looking directly at me. When I asked if there was a problem, the answer was "No." Whether there was a misunderstanding or not, the interaction felt uncomfortable and unprofessional. I reported it to the front desk, but it seemed to be brushed aside. Overall, the hotel staff at the front desk and breakfast area were wonderful, but the condition of the room and the housekeeping experience overshadowed the positives.

Amazing experience. Original modern and unique artwork…read morethroughout Luxury soaps Excellent food and service Our Room had open air shower, best for couples Great valet service. Every staff member was incredibly professional. The bed was super comfortable. 10/10

I have mixed feelings about my stay. I spent a significant amount of money staying here for three…read morenights and made full use of the hotel's amenities. There were definitely some highlights: the restaurant was excellent, and the orange juice was genuinely some of the best I've ever had. The valet service was fantastic as well--I never had to worry about parking, and the staff were always friendly and helpful. The gym was also well-equipped, with towels provided, a good variety of equipment, and even a Pilates machine. Unfortunately, my experience with the front desk staff, particularly a morning employee named Edgar, left a very negative impression. On more than one occasion, I returned to the hotel and stood outside the entrance for 15-20 minutes waiting to be let in. He had seen me leave earlier and could clearly see me waiting at the door, yet made no effort to assist. Beyond that, his overall demeanor came across as passive-aggressive and unwelcoming. It's disappointing because the rest of the property and staff were great, and I genuinely enjoyed many aspects of my stay. However, customer service at the front desk is a major part of the guest experience, and this behavior was completely unacceptable. I would consider staying here again, but management should address this issue if they want guests to feel welcomed and valued.

Continuing our 500+ mile/day I-10 cross country delivery of a very lucky fur-baby, we next landed…read moreat the eastern end of TX, in El Paso, at the Hotel Paso del Norte. Once again, she surprised with a reservation for the penthouse's premium Governor's Suite. This was the most off the hook "room" I've ever crashed at - with two large bedrooms (1 king + 2 queens), two massive bathrooms - each with their own stand-alone soaking tubs - and in between the bedroom "wings" was a massive living room with... a full-sized grand piano?! Because it's top floor and on the corner, the large arched windows provided 270 degree (3/4 wrap-around) views. Staff was amazing and had a charcuterie board with berries, cheeses, and meats laid out on (one of) the dining tables, along with a chilled bottle of champaign. Thanks to its walkable location we grabbed burgers at a nearby craft cocktail speakeasy (The Reagan) and returned for a long, hot soak, ready for the last day's 450 mi drive.

If you are in El Paso for whatever reason this hotel is in an ideal location. Walking distance to…read moreBaseball stadium, restaurants.. and we felt safe at all times of day or night. The hotel is nice and probably in the top 2 in the area. We went for the larger suite which has a separate living room from the bedroom. Nice for working while spouse is sleeping. Room service is pretty good food.. we tried a dinner and a breakfast via room service and both times everything was great. Self parking just under the hotel so no need to stress over valet and tipping.

The good: clean spacious room, solid breakfast, friendly staff…read more The bad: parking was sourced out to PMC management, which left a card on my windshield - I parked myself, but it ended up costing me $37 for a short day. Plus, the digital key didn't work for the elevator, and the door wouldn't reopen; all my banging didn't draw any attention. Expected better from Hilton.

Very disappointed in this hotel. Things were decent until today. Check out time is noon. I have a…read moredo not disturb sign on my door. I have not checked out. 8:30 am housekeeping starts banging on my door. I say what she says sorry. 8:44 someone else bangs on the door and I ignore them this time and they go away. They may have tried to enter but it's double locked. About 9am again, housekeeping banging with her little key fob on the door. This in time I'm pissed and say what is y'all's problem this is the 3rd time y'all have knocked on my door. There is a do not disturb sign on the door. She walks away. It's absolutely ridiculous that they don't care one bit about guests being able to rest and relax, just about turning rooms. I like the hotel and had an overall decent stay but am leery of returning because I don't want to deal with that nonsense again.

Hotel was clean and the beds and pillows comfy. Everything in my room worked and nothing was…read morebroken. The AC was cool. It was quiet even though the hotel was close to no vacancy. The hotel is located near stores and restaurant and the airport. I reserved my room online but still had to wait about 20 minutes to get checked in because the front attendant was pretty busy helping a customer on the phone. They did charge me a deposit (hold) even though I paid with credit card, some hotels don't if you use a credit card. The deposit was returned within a few days. All in all my family and me had a quiet, comfortable stay. I would stay here again. I always book through Choice Rewards App or Armed Forces Travel to save money.

This hotel needs new management. I was caught off guard but some of the employees who work here…read moreare super rude. El Paso is meant to be known for welcoming friendly people but apparently not here. I will be finding a new place to stay at from now on.

After driving around looking for a decent, safe-looking hotel, we decided on this Hampton location…read more It is a little difficult finding a good hotel that accommodates pets, thankfully we found this hotel and kept note that we will be going back here when we travel to California again. I thought it off putting at first that our room was right on the corner from the reception and breakfast area. I figured we'd hear all the noises, but was pleasantly surprised that we barely heard anything. Our room was clean and spacious. The bathroom was well-kept. Any outside noise was muffled and didn't bother us, which I appreciate. The complimentary breakfast was great. They had diy waffle makers, cereal, bagels and bread for toast, and yogurt. There were also 3 trays of hot food. Egg and cheese omelet, sausage, and potatoes with chorizo. There were tortillas and toppings on the side. No complaints here, we will be back.

What an amazing stay it was! I do most of my bookings through their Hilton app and it's always so…read morequick and easy. I'm able to chat with front desk prior to arriving to make sure my stay is ready. We got ask ADA room the room was nice and spacious I was able to roll around in my power chair with zero issues. With the Hilton app I'm able to use the app as a digital key to unlock my room and turn on the tv. This feature is so helpful because I'm a quadriplegic so using my phone I'd so much easier. Safe to say I'll be booking with Hilton again. This location was beautiful.

After a long day traveling with my family. The hotel messed up my reservation, placed me in 3…read moredifferent rooms and provided the worse customer service. There was no accountability and attempt to provide excellent service. I was extremely disappointed with my experience. The room had a leaking shower which covered the entire floor with water. Go somewhere else.

If you don't get up at 0600 you're going to take a cold shower. Not sure why they can't leave the…read moreboilers on a little longer.

Close Quiet Basic…read moreheat and serve food at a mini bar Free with stay b fast with good scrambled and boiled eggs eggs. Heat and serve hash browns and sausage Good fruit and yogurt stand. Hot water in rooms needed to get get left on a few minutes to get just hot enough. Great value. Exceedingly pleasant staff

There is actually a lot to like about this place. The rooms are spacious, the location is good, the…read morebreakfast is excellent and the price is fair. This is actually the third time I've stayed here for at least three days. While the immediate location is not great, you are minutes away from everything you may need right across the 10. You are also close to downtown and the airport as well. The only thing keeping this place from an extra star is the awful bathroom situation. The tiny cubical that houses the shower and toilet is awful. It's literally a 6 x 6 box with no ventilation, and there are some things people do that really require ventilation. Worse yet, is it's so small it's difficult to close the door due to how small it is. You literally have to climb behind the toilet to close the door after opening it. It's really the only bad thing about this place. I've stayed here three times so obviously I can look past the tiny bathroom. Honestly, the breakfast is worth the stay. I also find the lobby restroom an adequate replacement for the non ventilated bathroom.