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    Gardner Hotel & Hostel

    3.4 (42 reviews)
    InexpensiveHotels, Hostels
    Open Open 24 hours

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    Single Room with jail bed - circa 1922
    Pete B.

    If you're expecting a comfortable bed, a quiet comfortable stay, and a TV in your room, this is not the place. There was noise from the pub below and all the drunks eating pizza slices on the street at the corner pizzeria. You can hear the cars driving by constantly. There was construction noise, from dump trucks and garbage trucks making extremely loud banging noises. I have no idea why this was going on at 3-4 a.m. The noise is so bad, that the hotel gives you ear plugs and makes you sign a waiver at check-in, that you have been advised of the noise. Had I known this, I would have never booked it, but it was already too late, as I had paid on Priceline. The front desk clerk at check in was polite and personable. I saw him again the next morning at check out and he was very pleasant. The night clerk was pissed off and was mean mugging the entering guests. He had a scowl on his face that said, "I hate my job and don't want to be here." Believe what others have said. The noise is real and it can be heard thru the thin windows. If you are a light sleeper, avoid this place. The bed must be from 1922, the year the hotel was supposedly constructed. You could feel all of the metal springs. It was not even a mattress. It was like sleeping on a set of boxsprings. Between the noise and horrendous bed, I did not sleep at all. The hotel promotes itself on its nostalgia and because Dillinger supposedly stayed there. Who really cares? The lobby is about the only decent part of the hotel. They have some old typewriters in a display case and a vintage phone booth. The elevator is out of order. Hope you enjoy a narrow, slippery, treacherous marble staircase with lots of luggage. The soda vending machine on my floor was out of order as well. The bathroom is shared by other rooms on the floor. Your room only comes with a sink to brush your teeth, etc., unless you pay double to get a an en suite bathroom. Hopefully you don't need to go to the restroom while someone has the door locked for an hour. I had to piss in the sink in my room twice. There are lots of renovations that were taking place. And some of the rooms are just used to store junk. Much of the property appeared to be in a state of disrepair. I don't know what they are improving, but I do know that you can't polish a turd. The best thing about this property is the downtown location if you have business in the area or at UTEP, as the street car route is right across the street. I only gave it 2 stars because of the location. Otherwise, it is a quaint, nostalgic 1-star dump. Every other hotel in downtown El Paso is better. Much better. Do yourself a favor. Spend the extra money and stay at one of the other properties.

    Gardner Hotel
    Angelo O.

    The hotel is a trippy time-warp in the heart of Downtown El Paso. The service and amenities are bare-bones but the savings and unique experience are definitely worth it. Very LGBT+ friendly and on the same block as many of the local gay bars. The shared-bathrooms are super clean and not nearly as intimidating as it might seem for Americans used to having their own bathrooms.

    The Gardner Hotel has lots of history on display.
    Angela O.

    Great stay at The Gardner. Fantastic location downtown and a three minute walk to the passport office. Room was clean, but you will need ear plugs as there is a music venue next door. Best value for the location. Cute and quirky!

    Pretty sweet antiques here
    Judy B.

    Meh. As poor quality as this hotel room was, i would say it was still not the worst. We've definitely had a good helping of hotel rooms over the years with the Army moving us around. Service and quality of the room here still beat a couple places. We'll start with parking which is almost non-existent. I tried to look for a bigger sign for parking than it actually is. I had to call the hotel clerk a few times so she can explain where to find it. It was literally a 4 car space area with a small sign "hotel loading zone." And once that was full, you basically need to just find some other area which you would need to pay and walk quite a ways. Second, the room temperature was warm, almost hot. Even at night after the temp drops. The only accommodation would be to open the top latch over our door to let in cold air from the AC vent that was literally blasting through the hallway. Third, even though they warn you about the noise level being loud, it still doesnt make the experience better. The fore warning was more to tell us no refunds from the noise level. This is all thanks to the lower level also occupied by The Pizza Joint and the other bars along with their loud drunkees. And since The Pizza Joint doesnt close until 3am, you will hear loud ass cranking sounds from them closing up that time. I would say the only thing that redeems them is the historical value to the place, especially since we believe we got to spend the night in John Dillingers room, 121. Pretty cool. Thats the most value of it though. Not worth 75$ but probably the cheapest rate downtown.

    The old elevator

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    15 years ago

    I do not know how it got good reviews. I saw dead bugs along with hairs everywhere in my bed.

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    Page 1 of 2

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    Review Highlights - Gardner Hotel & Hostel

    Also, John Dillinger, stayed there before he got caught in Tuscon Arizona.

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    Staybridge Suites El Paso Airport Area

    Staybridge Suites El Paso Airport Area

    (52 reviews)

    $$

    Booked this hotel back in Feb for BFF's annual birthday trip (usually to PS or Cat City) but we…read morewanted to go to a different city. The price was excellent (381.00 for a suite for 3 nights) & we ended up getting a 2 bedroom suite instead of a one bedroom for the same price! The entire property was very clean and serviced very well (on-site service changing light bulbs and other maintenance items). Property is older (furniture, some light staining on carpets, etc); however, room was very comfortable. Our suite had a kitchen (minus the stove) and all the cookware but oddly they did not provide reg dish soap or dishwashing detergent. Property offers a small gym as well as a laundry room (which is complimentary, albeit due to the military personnel staying there) so that was awesome! The downside was both were not very clean and it did not seem like employees spent much time cleaning them (they adjoined each other). Washers and dryers worked really well though! There is an outdoor pool with tables and BBQ grills, which was very nice if you are planning on doing some cooking. They also have a complimentary breakfast every morning and it was pretty decent with different types of egg dishes and either bacon or sausage, waffle fries/potatoes, waffle station, juice machine, a variety of breads, yogurt, granola, cereal, coffee. Plenty of tables to sit at and the employees kept everything stocked and clean. Front desk team was amazing and super friendly! They never felt like you were bothering them and were so kind, warm, and welcoming. Rooms were not supposed to be serviced, just light housekeeping on certain days but our room was. I believe parking is 10.00/day which I feel it should not be as it is in a regular area and plenty of parking, but, hey, it was still very affordable for all the amenities and excellent service. The property is also fairly close to downtown and if you have some time you can take their free BRIO transit buses to downtown (approx 33 min). We used LYFT most of the time to avoid having to find parking and the hassle of getting a large SUV rental (all the agency had). Definitely recommend this place!

    Good and bad....but the bad has made my decision to tell my company we should not be booking people…read morehere. The good...rooms are spacious and bed is comfortable. The kitchenette is sufficient to longer stays. Front desk staff weren't always at the front desk and in the back but when I went to the front desk, they noticed me immediately. But one lady wasnt the most friendly. The bad...as i mentioned i went to the front desk a few times. My keycard would stop working randomly. It was extremely frustrating. It happened to me 3 times in my 2 nigjt stay. There were crumbs outside in the hallway in front of my door upon my arrival. I stayed 2 nights, the crumbs were there upon my departure which tells me the staff doesnt vacuum daily or even every other day. The food in the morning was cold and dry. I arrived at midnight via Uber from the airport so I just wanted to go shower and straight to bed. I was hungry the next morning. The waffle maker timer is broken so I had to estimate how long is was cooking my waffles before I noticed it wasnt counting down. Lastly, there was a bug in my room...ill stop short of identifying it as a roach but ive attached a photo.

    Embassy Suites by Hilton El Paso

    Embassy Suites by Hilton El Paso

    (134 reviews)

    $$

    When I first checked in I noticed makeup on the pillowcase. I took the case downstairs and asked…read morefor the bedding to be changed. I left and came back a few hours later. The bedding did not get changed. I asked them again and they gave me bedding to change it myself. When I took the sheet off, I saw a large urine stain on the mattress protector. So I just took that off. Then I went to wash my hands and there was no soap. I had to go back downstairs and request that as well. They did give me an extra bottle of water for my troubles though. The room was pretty run down and clearly not well cleaned. The shower curtain rod sagged in the middle so I couldn't close the shower curtain when I showered and got water everywhere. The towels were very stiff, had a bit of a smell to them and were stained. I honestly didn't want to use them. The gym was decent. 2 treadmills, 2 electrical, and a peleton. Breakfast was not so great. I had a made to order omelet but it just wasn't good. Neither was anything else I tried. I did appreciate that the mattress was a softer one instead of the firm mattresses you usually get at hotels. And the water for showers did get really hot which I love. I booked a room next to the stairwell as I prefer stairs to the elevator but the stairwell exit/entrance is on the outside with no re-entry. So you can go down them but can't go up them. I didn't get a chance to go to the daily evening reception but it looked pretty popular. All in all, this hotel needs some TLC and I would advise anyone to book accommodations elsewhere.

    I really wanted to have a positive experience at Embassy Suites by Hilton El Paso, but…read moreunfortunately, this has been one of the most frustrating hotel stays I have experienced. I am here for work for a total of nine nights, and within the first five days there has been an issue nearly every single day. The problems actually began at check in. My company had already prepaid for my room, but I was initially told that my personal card would be charged for the entire nine night stay. I was then told I would personally be responsible for a deposit of more than $200. It took approximately an hour to get everything straightened out. I later learned that my company had actually been charged twice for the room and had to have one of the charges reversed. On Monday, the air conditioning in my room was not working properly. When I called the front desk, I was actually told, "It's working, it's just not working well." That was the response to an acknowledged problem with the AC. Tuesday night, the smoke detector began chirping and disrupted my sleep. Wednesday brought a much more concerning problem. I was riding the elevator to the 7th floor when it stopped at my floor, but the doors did not open. I had to press the open door button several times before they finally opened and I was able to get out. Shortly afterward, I was told that the elevator was out of service and stuck on the 7th floor. It remained that way overnight. Housekeeping also did not service my room that day. Thursday night, at around midnight, my room phone rang three separate times from the front desk. They were trying to reach Room 801. I am in Room 702. After several long workdays, being repeatedly awakened around midnight because the front desk was calling the wrong room was incredibly frustrating. Then came Friday. I woke up to no running water. I tried calling the front desk and received no answer. I contacted the hotel through the Hilton app and received no response there either. I eventually went downstairs and found a small sign at the front desk saying that the water had been shut off because of an emergency. That small sign was the only notice I personally saw anywhere in the hotel. There had been no notification to my room or through the app that I saw. One or two inconveniences during a long hotel stay are understandable. Things break. Emergencies happen. But this has been one problem after another: billing confusion and a duplicate charge, malfunctioning AC, a chirping smoke detector, missed housekeeping, an elevator malfunction while I was inside it, three unnecessary midnight phone calls, no running water, unanswered calls to the front desk, and poor communication about the water shutoff. For someone staying here for work, these aren't insignificant inconveniences. I need to be able to sleep, shower, get ready for work, and return at the end of the day to a safe and functioning hotel room. There is, however, one person who deserves tremendous recognition: Antonio, one of the housemen. Antonio has been the bright spot of this stay. I have personally watched him go above and beyond to make guests feel welcomed and appreciated. He is friendly, attentive, hardworking, and genuinely seems to care about the people staying here. In a stay filled with problems, his hospitality has stood out even more. I don't want the problems with this property to take anything away from an employee who is doing an exceptional job. Antonio deserves recognition at the highest level Hilton can provide. He represents exactly the kind of hospitality I expected when staying with Hilton. He is the only reason I am giving this location 2 stars. Unfortunately, one outstanding employee cannot compensate for the number of operational, maintenance, communication, and safety issues I have experienced during this stay. At this point, with several nights of my reservation still remaining, I should not be wondering what is going to go wrong next. I sincerely hope Hilton and the management of this property take these concerns seriously, particularly the elevator and smoke detector issues, and recognize Antonio for being an exceptional representative of hospitality despite everything happening around him.

    Best Western El Paso Airport Entrada Hotel - Lobby

    Best Western El Paso Airport Entrada Hotel

    (25 reviews)

    There were some things I genuinely liked about this hotel and some things that made it clear I…read morewon't be returning. Let's start with the positives: The breakfast was surprisingly good. The gentleman working the breakfast area was incredibly kind and frequently checked on guests. The manager (jet-black hair and a big black mustache) was also very friendly and welcoming. There's a Starbucks right in the parking lot. The lobby and exterior were attractive and well-maintained. You can tell someone takes pride in the property's appearance. Unfortunately, the guest rooms told a different story. Our first night was spent in a double queen room where the towels smelled strongly of mildew and the heater took forever to warm the room. For the remainder of our stay, we moved into a king suite with a rollaway bed. Initially I was excited. More space, bigger bed, huge closet, and even a balcony! Then reality set in. The balcony was filthy and the view wasn't exactly something I'd call scenic. The bathroom doorknob was broken, the bathroom door didn't fit properly in the frame, and the ceiling was actually coming down. Every time the door opened or closed it scraped against the ceiling. There was also a leak under the sink, forcing us to use our bath towels to soak up water. The biggest disappointment, however, was the housekeeping staff. Several employees appeared visibly irritated when we declined room service early one morning. One employee became noticeably upset and began loudly speaking in Spanish while looking directly at me. When I asked if there was a problem, the answer was "No." Whether there was a misunderstanding or not, the interaction felt uncomfortable and unprofessional. I reported it to the front desk, but it seemed to be brushed aside. Overall, the hotel staff at the front desk and breakfast area were wonderful, but the condition of the room and the housekeeping experience overshadowed the positives.

    I have to say after the rental car breaking down and going to at least 15 hotels I found this gem…read moreand I must say Analijta was an Angel!! Breakfast and complimentary drinks were perfect!! Only complaint is i paid 264.00 for a night but its definitely super clean.

    Stanton House

    Stanton House

    (34 reviews)

    I have mixed feelings about my stay. I spent a significant amount of money staying here for three…read morenights and made full use of the hotel's amenities. There were definitely some highlights: the restaurant was excellent, and the orange juice was genuinely some of the best I've ever had. The valet service was fantastic as well--I never had to worry about parking, and the staff were always friendly and helpful. The gym was also well-equipped, with towels provided, a good variety of equipment, and even a Pilates machine. Unfortunately, my experience with the front desk staff, particularly a morning employee named Edgar, left a very negative impression. On more than one occasion, I returned to the hotel and stood outside the entrance for 15-20 minutes waiting to be let in. He had seen me leave earlier and could clearly see me waiting at the door, yet made no effort to assist. Beyond that, his overall demeanor came across as passive-aggressive and unwelcoming. It's disappointing because the rest of the property and staff were great, and I genuinely enjoyed many aspects of my stay. However, customer service at the front desk is a major part of the guest experience, and this behavior was completely unacceptable. I would consider staying here again, but management should address this issue if they want guests to feel welcomed and valued.

    Stanton House is a sleek, modern hotel located in the heart of downtown El Paso, with the arts…read moredistrict, museums, theaters, stadium, and restaurants all in easy walking distance. The rooms are well appointed and comfortable, and the "art view" window in certain rooms is particularly fun. The hotel itself offers friendly, professional service throughout, including at the front desk and in the Taft-Diaz restaurant just off the lobby (oh, that espresso and delicious avocado toast).

    Home2 Suites By Hilton El Paso Airport - Guest room

    Home2 Suites By Hilton El Paso Airport

    (64 reviews)

    $$

    Staff was super friendly. Love that you need a key card to go up in the elevator. Rooms were large…read more& spacious. Bed was super comfortable, there was a couch, huge desk with comfy rolling chair, & perfect kitchenette with full size fridge, microwave, sink, double coffee maker, dishes, containers, & silverware. Room was quiet & temperature quickly adjusted as needed. Bathroom was also bright, with plenty of counter space, & a nice glass, walk-in shower. I rarely use the shampoo & conditioner but forgot to restock my travel hair supplies and was pleasantly surprised my hair was not completely trashed & smelled great! There's also a small pool, workout center with washer & dryer, & a fire pit. Loved having fresh coffee & teas offered through the day/night. And it's a hop, skip, & jump from the airport. Will stay again if I go back!

    There were multiple security failures involving access to my occupied room during this stay…read more On 9/5, housekeeping barged into my occupied room because the room was incorrectly marked as a checkout. Then, at approximately 4 AM on 9/6, someone attempted to enter my room. They were able to get past the deadbolt, and only the interior wall latch prevented them from fully entering. They tried twice to open and only left when I yelled "wrong room". I was terrified. After already having housekeeping enter my room because of an incorrect room status, having someone get past the deadbolt in the middle of the night completely destroyed my sense of safety. I had to leave and pay out of pocket for another hotel. Brianna, the employee who checked me in and whose check-in error led to the overnight security breach, was also rude and unapologetic when I checked out the following day. Given the seriousness of what happened, I expected concern, accountability, and an apology. Management also never called me to f/u. Despite having to leave because I no longer felt safe, my stay has not been refunded, and I was left paying for both the original stay and alternative accommodations. This was not a minor customer service issue. Multiple errors resulted in unauthorized access to an occupied room, including someone getting past the deadbolt at 4 AM. I would not stay at this property again. Management needs to seriously review its room status, check-in, key access, and guest safety procedures.

    Hampton Inn & Suites El Paso/East - Guest room

    Hampton Inn & Suites El Paso/East

    (41 reviews)

    $$

    After driving around looking for a decent, safe-looking hotel, we decided on this Hampton location…read more It is a little difficult finding a good hotel that accommodates pets, thankfully we found this hotel and kept note that we will be going back here when we travel to California again. I thought it off putting at first that our room was right on the corner from the reception and breakfast area. I figured we'd hear all the noises, but was pleasantly surprised that we barely heard anything. Our room was clean and spacious. The bathroom was well-kept. Any outside noise was muffled and didn't bother us, which I appreciate. The complimentary breakfast was great. They had diy waffle makers, cereal, bagels and bread for toast, and yogurt. There were also 3 trays of hot food. Egg and cheese omelet, sausage, and potatoes with chorizo. There were tortillas and toppings on the side. No complaints here, we will be back.

    What an amazing stay it was! I do most of my bookings through their Hilton app and it's always so…read morequick and easy. I'm able to chat with front desk prior to arriving to make sure my stay is ready. We got ask ADA room the room was nice and spacious I was able to roll around in my power chair with zero issues. With the Hilton app I'm able to use the app as a digital key to unlock my room and turn on the tv. This feature is so helpful because I'm a quadriplegic so using my phone I'd so much easier. Safe to say I'll be booking with Hilton again. This location was beautiful.

    Gardner Hotel & Hostel - hotels - Updated September 2026

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