Staff is very unprofessional goofing off ignoring patients. After two cataract surgeries, I was told I didn't need reading glasses. What?? I can't read anything with distance lens in my eyes. read more

FIRST, I have NOTHING against Dr. Boyd! It is her optical staff, on the other had that deserves this review I have always in the past used online, mail order glasses companies, to save money, after receiving a good refraction exam. However, this time, however, I decided to opt for the optical staff there for my frames and lenses. The final cost was significantly over $300 as opposed to the cost of online companies that never went over $100, frames and bifocals combined. The time to get my glasses was about the same, so nothing wrong with that wait. However, that is where the differences begin. When I picked up my glasses after waiting for 3 weeks for the glasses, the person, supposedly, fitting them put them on me, didn't check the actual fit, asked if I could read the card, which I could, sent me on my way. The bifocal part was supposed to be for my laptop computer. IF I tilt my head backward, I can see the screen - the line on the lenses is a good 1/4" lower than that on my old glasses. So, neck pain! When Ingot home, I realized that the fit of the temples was wrong, cutting into my ear, so I had to bend them into an even worse fit to be comfortable. Fast forward to today. it is a 16-mile trip one-way, which I don't mind if I get the service I need - I DIDN'T. When I walked into the optical area, two women were chatting, personally. One asked me if they could help, I said I had a couple of issues I needed to address. I was told to have a seat and 'someone' would be with me 'shortly.' It was close to their closing time and I was the only customer, so to me, shortly meant in 1-2 minutes. WRONG. I could hear 2 women in the back laughing, comparing photos of children and jokes. They were that loud. After 7 minutes, I got up, walked over to the desk where the 1st two women were sitting and chatting, I said, clearly "I will come back when you are less busy." As I walked out, they made no effort to stop me and say, one of the others would be out, NOW. It was as if I had not been there or said anything. I seriously do not want anything to do with this crew. Best case scenario is to get my money back upon the return of the glasses, get a written prescription along with a separate one for just computer glasses as the bifocals I have discovered will not work at all for my desktop computer and call it quits. Otherwise, I will just hope to get the written prescription(s) and go somewhere else and eat the cost of these glasses. They can work as a very expensive spare. I would hope that I will be able to continue seeing Dr. Boyd, but after this review of her staff, I am not holding out any hope for that. read more