We had them install a radon mitigation system. The radon mitigation system ended up disconnecting…read moreour sump pump. They came out once rectify the situation, but we still don't know if the sump pump works, and now the radon mitigation system is not even connected or sealed. Despite multiple calls, they fail return a call or respond to emails. Stay far away from this business. I recommend anyone but American Waterworks for radon mitigation, or any type of work that may require follow up care.

Our basement had flooded on and off for 5 years, so we decided it was time to replace the existing…read morepartial perimeter drain tile system with a complete perimeter system. We got several quotes and ultimately chose American Waterworks based on a recommendation from a family friend. Their estimate was in line with others we received who also offered transferrable lifetime warranties. I wish I'd gone with another company. First hiccup was that they didn't bring anywhere near enough pipe to move the discharge line to the location we had discussed. A phone call to the sales rep resolved that the day the work was being done. Second hiccup we discovered was that they had cut stair supports from our basement floor, left them dangling from the stairs, and put in an access point for the system under the stairs so we couldn't rebuild the supports ourselves. Kenny came out and did rebuild the cut part of the supports and moved the access point. Third hiccup was that they had left our old discharge pipe connected through the house, even though they'd cracked it, so water was leaking immediately outside the house. Kenny also fixed this. Fourth hiccup... they're coming for the annual maintenance check next month and we've just turned on our sprinklers, only to discover that they severed our irrigation line. Based on the fact that they buried the discharge line right on top of it, there's no way they didn't know they'd cut it. We cannot fix this ourselves as we can't access the entirety of the damage with their discharge line being where it is. No one works on the weekends to report the issue so I left two voicemails on Saturday. The first when I suspected they'd damaged the line and the second after I dug to investigate. I'll update my review when they've fixed the damage they caused. We're hoping for a timely repair as the city is digging up our boulevard this week and we can't locate the final sprinkler head due to the lack of water pressure in our sprinkler line. Location: 55044

The initial experience seemed to go okay, as they bid far less for the job than a competitor, and…read morethe work they did was quick and the crew was professional. However, it became quickly apparent that the problem that I'd originally called them for had not been fixed. After a few follow-up visits, including one shot in the dark effort that made things worse, they eventually decided they had never encountered my issue before and didn't know how to fix it (this after they already had the money from their initial "fix"). After assurances that they would follow-up, I stopped hearing from them altogether. If you have a very minor, straightforward issue, you may decide to give them a call, but anything requiring real expertise or that might need follow-up or consistent communication, maybe search elsewhere.

As consumers in retirement, we look for great customer service along with a great product and…read moreAll-Star Basements delivered on both. They started by responding to our request for an estimate of a Radon mitigation system and was out to our house within 24 hours. Jeff Beck, our estimator, was very professional and thorough in going through what the product does and the installation process. All-Star Basements crew was out in 48 hours after that despite the cold weather conditions and installed the unit and had lined up the electrician as well to hook it up to our breaker box. The Radon mitigation is quiet, takes up little space and is already bringing our short test reader down to safe levels. Highly recommend their awesome company to others!

Very easy to talk to, very professional, took great pride in their work. I would highly recommend…read morethem.

I had reached out to get a bid for a concrete slab, Boysen's were quick to respond and come out to…read moregive a quote, answered my questions and fit me in quickly. They were in and out did exactly what was quoted, very clean!

John Stifter and Alex were terrific to work with. They did a great job from start to finish and was…read moreable to complete the work so that my client was able to close on his house on time! Would highly recommend them to anyone.

Though the product seems good for a home with significant water problems, it is inappropriately…read moreexpensive and intensive for the level dampness in my Minnesota basement. However, the main reason I will not work with this company is the significant and multilayered ongoing disrespect for my family's time and needs I experienced in the inspection process. I was originally scheduled for a 1:00 p.m. appointment on the Friday of Labor Day weekend. I had no text, calls, or people at my door by 2:00 p.m. I tried calling the number in the emails I had received: after going through several bots, I reached a kind woman in Texas who said I would get a call back in an hour. By 3:30 p.m., no one had called me. I found a number for Minnesota. I reached a helpful human named Kate. At 4:00 p.m., three hours after my appointment, I received a call from regional assistant sales manager Jim Graff, who made an appointment for 9:00 a.m. the next day. We once again re-arranged our holiday schedule for this inspection. Though very nice, Jim Graff was at our home for three and a half hours--he left just before 12:30. The original appointment was for two hours, and I was not informed I had to reserve half of my day for this inspection. In fact, his own phone listed the appointment as ending at 11:30. Ultimately, we sacrificed an entire day during a holiday weekend for this estimate. Though I was grateful for Jim's attempt to salvage the situation, his utter lack of acknowledgement of my time was disconcerting. He insisted on plodding through his sales pitch despite my pleas that I had carefully read the website the day before. His sales pitch was geared toward scaring me--"Didn't you hear the beeps?"--rather than providing specialized information that was focused toward my particular situation and budget. He seemed unable to adapt to my requests. His diagrams were impressive and I appreciated his clear explanations of the system, but this could have been streamlined into 30-40 minutes. I was grateful that he was willing to wear a face mask for my family's health needs, but he did not bring inside shoes, take off his shoes, or offer to wear booties, even when I indicated that we did not wear shoes in the house. This small act added insult to injury: I had already spent a day's worth of time getting this bid, and I now had to vacuum for an hour in my son's basement living space. Ultimately, Groundworks sent me a sales person, not a contractor. The sales person had two weeks of training in the system. His expertise was selling the system, not assessing and installing. His moisture meters made little sense and seemed to be a technological gimmick rather than factual data: they had their highest readings in the damp laundry room and bathroom on a very humid day. There was no clear evidence they were measuring dampness in the wall. In addition, I was pressured into signing at that time, which I was very clear would not happen, since I needed to speak to our contractor. Though the product seems very good, I don't recommend Ground works. The no-show inspector, the use of Bots to make it hard to reach humans on the phone, and the lack of my ability to speak to someone technically skilled who could tailor the product to our needs and budget while being respectful of our time made them a no-go. My next bid will be from a neighborhood guy who knows our geography, does the work himself, and promises a no-pressure inspection. Groundworks is simply too big and has ironically separated the customers from people whose expertise is--groundwork.

would not recommend him for wooden exterior surface. edges of boards weren't fully coated, paint…read morepeeling within days. left my windows taped shut covered with plastic over the weekend only to peel it off first thing Monday morning. OK, maybe the quality of my wood siding was too rough to handle new paint....then tell me that and turn down the job. Really nice guy, so was his crew.....too bad.

Franks Painting are hands down the best in the Rochester, MN area. I hired Frank and his crew…read moreinitially to do an interior main floor and upstairs paint job for me on an extremely tight home renovation schedule in June 2018 (others I spoke with said it couldn't be done!) Frank and his guys were perfectionists, clean and had the job done early. This was working around electricians and plumbers as well/ After that job, I had Franks Painting stain and seal the fence that was beginning to get moldy. They cleaned it up, helped me pick a proper stain color - still looks like new today. I have now done multiple properties with Franks Painting - he has taken care of everything from painting basement ceilings to waterproofing paint for me. No one else I would ever recommend in the area!

What a great group of guys. Our basement was constantly wet so we contacted basement water control,…read morethe estimate was free and even done on a weekend when we were home from work. The owner is very knowledgable and was able to answer all of our questions as we were decided between them and american water works. Once our project got close they were in contact and actually completed the project ahead of schedule. They were respectful and hard working. They even cleaned everything up before leaving... they literally wiped my washed and dryer down. You could barley tell it was a work zone at one point in time. We had one bump in the road... our water main got knicked, but as the owner said he was responsible and sure enough I was able to get a plumber of my choice and he paid the bill. We are two months out and have had alot of rain.... not one leak and our blocks are drying out. Would ABSOLUTLY recommend them to anyone I know!!! If your questioning at all dont hesitate to give these guys a call!

From the owner: Basement Water Control provides foundation and waterproofing services to the Rochester, MN and…read moresurrounding areas.