I love this practice. We love their doctors and staff. They've taken care of our dogs for years…read more After a tough diagnosis of our senior dog, we made the tough decision to put him down. It was an emotional time and their staff was incredible with their explanation of the process and the support, care and time needed to navigate the loss. We couldn't be more appreciative of their team.

I would give this place a 0 if it would let me. My Dog is still alive after Doctor suggested we put…read morehim to sleep. The doctor couldn't even figure out what was wrong with the dog so said it was his time to go. We really didn't think it was time for the dog to die so we went home instead. We spent over $400 for the vet to tell us the dog is dying. Now it's over 2 months and the dog is doing better than he was before he got sick and we took him to this vet clinic please do not go to this place or listen to what the vet has to say please be aware that this Doctor will steal your money and kill your dog all in one trip. Please go somewhere else. This place does not care about your pet.

Above and Beyond is the best vet/daycare in town!!!! Absolutely great customer service. They have…read moregreat hours, too! Their front desk staff (including Kassandra and Courtney) is helpful and friendly, and they always recognize us and our dog and come out to pet him! We've worked with several vets for basic check-ups, including Dr. Ford and Dr. Thomas, and they are kind and gentle. For daycare, we love Rhonda, LaDonna, and Daniel- they are always so sweet with our dog. Once I came to pick up my dog from day care early, and they let me go back to the outdoor area to watch him play (without any notice), which I always take as a good sign! How we came to be customers at Above and Beyond was because we found our dog on the street one cold Saturday morning, and they were one of the only vets in town that had Saturday afternoon hours. They checked him over for us and did a last minute rush on his vaccines. Of course we love that whenever we come to visit they always remember our story! Finally, we are moving to Chicago, and they called all around town to track down a specific vaccine that we needed before our move. GREAT CUSTOMER SERVICE. We are sad to leave Above and Beyond because we cannot say enough good things about them!!!

I brought my 3 cats here to get fixed, first they charged me way too much just to check them out (I…read morepaid $400 for their insurance just so they could have cheaper visits in the future and to keep up with health.) They then told me to come back a week later, when I brought all 3 back they told me they were only planning to fix one of them and when I finally got to take her home she had many complications the following days, we ended up having to take her to another vet because her wound got infected which is something that's never happened to me before. Mind you the first time I came they took all three cats back to get examined they told me I had to get a fecal sample, but the next time I showed up to get them fixed they tried to gaslight me saying they had never taken them back and pretended they had never asked for the sample. Altogether it was unprofessional and not only a waste of my time but my money that I could've spent on taking care of my babies.

Live Oak Animal Hospital is great! Dr. Patridge went above and beyond with the care she provided…read more The entire staff is kind and always willing to help. If Boo could write her own review, she'd give it 5 paws... and maybe a bonus bone.

My review is for Sara Raschke and her assistant that helped me with my doggo on the 15th…read more Alma was my 14 year old chihuahua mix that I've had since she was a puppy. Recently she went from fine to down hill. She stopped eating, she was always wanting to sleep, and she started getting weak. We tried changing food and it worked for a bit but not for more than a week. It was like she enjoyed something new and more enticing but she couldn't really stomach it anymore. It then got to the point where she struggled to breathe. That by far was the worst thing watching her suffer like that. It happened slowly within a few days and I hadn't even noticed at first. But the last night I felt like something was wrong. I figured schedule a vet appointment in the morning and see what's going on but when she woke me up at 3 in the morning scratching at my bed I knew that was her last night. She was having a hard time sleeping that night because the ability to breathe was becoming harder, through the night I sat there and comforted her with every gasp she made and every time she would try to close her eyes to sleep she would panic when she couldn't breathe again. By morning she was exhausted, I held her to stretch her diaphragm as much as I could and it helped. We loved on her and said our goodbyes, got her some last minute McDonald's and whip cream, and headed to the vet. I was devastated when we got there and my sister had to do all the paperwork. They got us back relatively quickly and my poor dog was so tired she didn't even bark at new people like she would usually do. That cemented in my head that this was the right thing to do when I had to euthanize her and it was the hardest decision I've ever had to make. The vet and her assistant were extremely kind and considerate to Alma and I. They didn't rush anything and they made the process as calm as possible given the circumstances. They told me what would happen in advance and even let me hold my baby in my lap while the procedure was taking place so she wouldn't be afraid. I think it was the best possible scenario I could have when it comes to letting my best friend go. So thank you so much, Miss Raschke. And to the young woman that helped you that day. You both helped me that day more than you know and I'm so glad we got put into your care

While this is still a good vet clinic, I no longer take my dog here. One of the vet techs at ACC…read morewas rough with my dog and made him yelp, when I protested she said he was just a whiner. Another time, my husband accidentally threw away all the vet records. When I requested a replacement, I showed up and the staff wanted to charge me $10 for the records (which were not even complete because they didn't contain old blood tests, luckily I had scans of those on my computer). I ended up getting the records for free, but that was odd. Especially since I was not told of the fee in advance. Also, my dog was gaining weight despite exercise and limited diet. In February I asked ACC about it and they said I was overfeeding him, even though I said I wasn't. I asked for a blood test and they did one, but didn't test for thyroid levels. In June, puppy had a small focal seizure (which I was quick enough to take a video of with my camera). I called and the office staff said it was no big deal, they were too busy to see him for a week, and don't bother to bring him in. But I knew something was wrong. So I called Animal Medical of Wolfforth (they had impressed me when the vet treated my friend's dog for an emergency after hours, a service ACC does not offer). The vet there was out of state for an auction, but the vet techs actually sent her my video, even though I had never brought my dog in before to them. She diagnosed his focal seizure and suggested a thyroid test. Turns out my dog has hypothyroidism. After starting him on pills, he's much better and now has perfect thyroid levels. Puppy lost weight, is more active and happy, and has had no more seizures. I feel like this could have been diagnosed earlier if ACC had listened to me. I feel like the front desk staff and the vets at ACC are nice. They also have some of the best equipment of any vet in Lubbock. But I also decided that they were too busy for me and didn't catch my dog's problems like they should have, which is why I now use Animal Medical of Wolfforth. I'm giving ACC 4 stars because they are still a good choice and convenient for Lubbock people.

I was given a quote for $350-$450 for a dental cleaning on my senior dog. I was clearly just lied…read moreto, because it ended up being $670 out the door. I would not do any procedures here unless you have an actual quote in writing. Also, the receptionist is rude, I said that it is way higher than I was quoted and she ignored me, and no one said anything to me on the way out.

Let me preface this review by stating that my senior dog, Sugar, hurt her hind leg playing with my…read moreSister's rambunctious puppy, while I was travelling. Sis, did not have a car to get Sugar to a vet right away, so I took to yelp to find a reputable place to take her as soon I got back in town 2 days later. In the meantime, my Sister did her best to brace the leg, in case it was broken and made Sugar a comfortable as possible. I get home and take Sugar to her appointment with Dr. Linn. She takes one look at the leg, which his a little swollen, and states that she has no problem taking an X-ray of the leg, but to save me some money, she refers me to the Live Oak Animal Hospital down the road, since her in house orthopedic vet is actually on vacation. She basically did not want to charge me for an X-ray if it was possibly broken and there was no one that specialized in broken bones there to really help. She gave me the number to Live Oaks and explained that they were usually pretty busy but because they were a larger capacity animal hospital, with more orthopedic specialists on hand, they would be better equipped to help. Dr. Linn and her staff did not even charge me for the consult so that impressed me that they were not out to do a quick cash grab. I would certainly go back to this office again for regular vet needs for Sugar since they were so kind and empathetic.

Since Dr Lynn and Dr Jones retired I do not recommend this hospital any longer. Before it became a…read morecorporation with other vets, Dr Lynn and Jones were so loving and would work with you to help your pet get well. We had been a patient for probably 30 years and we needed a place to quarantine our Husky for an event that was not her fault! The managers would not take her and the girl on the phone was extremely rude. The manager said it was not the place for here! What! We had gone there for 30 years. You know my Husky! We had to take her to a vet out of Lubbock. I do not recommend this hospital any longer.

dr Johnson and Richard's have seen both my dogs ( silken windhound and cavalier King Charles…read morespaniel ) and treated very well . they are thorough , caring and sensitive to my needs and my dogs .

The staff here today was extremely great and very kind. I…read moresaw a stray dog get hit by a car. I called numerous vets that had different excuses on why they couldn't take the dog for treatment. The staff and acres north were very kind over the phone and put me at ease. I got the puppy to their office and they immediately came out to get the puppy. They kept me updated the entire time. Great overall experience. Would recommend 10/10

Actually super sweet and gave me detailed explanation of my cats issues. They love working there…read moreand had reasonable and cheap prices. It was around 68 bucks for a checkup.

They take such great care of our animals and have the kindest staff and drs. Highly recommend!read more

This clinic is fantastic and Dr. Propp is kind, upbeat, and genuinely concerned for and dedicated…read moreto service and care. What a refreshing experience in a time when service and connection to the end user is often neglected.

21 mar 2020 our 3.5 lb yorkie - Bella - was brought into Animal Medical Center Lubbock TX & seen by…read moreDr. Justin Propp. Her front arms had been buckling & she needed X-rays to further deduce if the cause was physical or neurological after glycoflex [glucosamine] consistently given over 6 months - didn't make a difference. Dr. Justin Propp prescribed Bella gabapentin & advised an MRI as the next step. Luckily, once home w/Bella in NM, we were able to smell that the gabapentin had a sweet grape aroma. While some sweeteners are harmless to humans such as xylitol, it's quite the opposite when it comes to animals. Xylitol is TOXIC to them; likely causing seizures, permanent brain damage & death. W/out knowing if this smell was a harmless sweetener or poison, on 30 Apr 2020 we emailed amcLbkwebsite@gmail.com & directly asked if the gabapentin they gave Bella contained xylitol. On 31 Apr 2020 we received an email response stating, "So I spoke with our Office Manager and he stated that the Gabapentin Oral Suspension does contain Xylitol but at such a low dose that it is not toxic to the patient taking it. We have been using it for a long time with no issues regarding our patients." At the time, I was so consumed with getting Bella into a neurologist during Covid that it didn't even cross my mind to leave a review which could have prevented another fur baby parent from having to deal with this. Bella at the time was 3.5LBS (she's now 4lbs) so ANYTHING toxic would be absolutely more dangerous to a small animal - similar to how birds die from PTFE DUE TO THEIR SIZE. Regardless, gabapentin is a great nerve pain medication, anti anxiety, as well as anti-seizure medication for pets. The danger when adding toxic xylitol is that it affects animals by likely causing seizures. So the worst thing you could do for a pet who is having seizures is to give them gabapentin containing xylitol. Likely to cause more seizures, & if you don't know there's xylitol in it & you increase the dose &/or frequency, the seizures will likely increase in parallel. *Bella wasn't having seizures, but I'm pointing this out in the event that anyone reading this [current or future client] w/a pet having seizures could at least be aware of this life saving detail. So regardless if a pet is 4lbs or 40lbs, gabapentin should NOT be given if it contains xylitol PERIOD. Don't let anyone downplay the danger of xylitol. Like if someone said (after the fact not upfront) "oh it's just a little crack cocaine, not a big deal - we put it in the kid's pb&js all the time w/no issues, you'd probably have them taken to court. It's not that different. There is AMPLE reputable literature educating us on the dangers of xylitol to animals. Granted, this was 3 yrs ago so hopefully this vet doesn't carry toxic medication anymore. Hopefully they aren't giving anything toxic to unknowing pet owners (such as in our case) which essentially is poisoning our own pet without knowing it. My concern & reason for writing this 3 years later is the guilt I already feel hoping this didn't happen to someone else who wasn't as lucky & didn't know to ask if xylitol was in their pet's medication. Or maybe they did ask like we did & they got the same answer, trusted & believed the irresponsible response from doctors & staff here stating a little xylitol isn't a big deal, it's given to their patients all the time. I'm not angry. I'm not reviewing any other part of the service Bella had that day because the x-rays turned out great. This is solely to inform any current or future unsuspecting pet parent about the danger of xylitol & the attitude the Lubbock doctor & staff of mar 2020 had at the time: 1.) having a non pet safe formula 2.) the vet prescribing gabapentin knowing it contained xylitol despite Bella's weight 3.5 lbs & 3.) receptionist & office manager both confirming the xylitol in Bella's gabapentin wasn't a big deal. I thank Jesus daily for Bella who is 12 years young going on 13 come Sept 2023 -- living her best life despite having Chiari Malformation & Syringomyelia.