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    Platt's Garage - Screw from my flat tire.

    Platt's Garage

    (40 reviews)

    My wife and I came to Wisconsin Dells to take the boat tour of the Upper Dells. We discovered that…read morewe had a flat tire in our new car (less than 800 miles) when we pulled into the parking lot. The attendant suggested Platt's Garage to repair the flat. They were called and plugged the tire and made a repair in very good time. The cost was $60 which I paid for in cash. However, I asked Ron IF I could return to the garage AFTER the boat tour and provide my credit card, get my cash returned, and receive a receipt. I was told that would be okay as I hustled off to the boat dock to catch the tour. Made it in time and was very pleased with the transaction made - Ron and Ryan did a superb job of coming to the parking lot and fixing my flat. However, upon the completion of the boat tour and locating Platt's Garage, we waited an inordinate amount of time in the office for anyone to arrive. Finally, a gentleman? from the back came whose name I believe was Marty. Saying that he was rude would be extremely kind. At first he refused to even consider exchanging the cash for the credit card. After a heated discussion, he informed me that he would do so ONLY after finishing his current job. He would finish that in "a couple of hours". My wife and I were on our way home to Chicago and could ill afford to wait that amount of time. There was no sign of either Ron or Ryan at the garage. I left the garage without my cash and without a receipt. The receipt would have been used to seek reimbursement from my car dealership. The bottom line is that the service provided to my vehicle was exemplary; the customer service was non-existent. Don't waste your time.

    Very bad customer service, poor communication, and general mean demeanor. Guy that answered the…read morephone seemed annoyed that he had to provide any information about my car.

    bp - servicestations - Updated August 2026

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