My loved one suffered a traumatic stroke. They were lovingly cared for at Wellspan York Hospital,…read morethen transferred to UPMC Memorial for longterm acute care. We were apprehensive due to the reviews, but hopeful, because the drive was shorter. Now, we wish we never set foot there. They made an already devastating experience even worse. They changed medications without telling us, which affected preexisting conditions and personality. They were not equipped with specialists needed. Their nursing is subpar. They are lazy and inattentive. Their communication with patients, families, and each other is horrendous. We had a family member there at all times, except overnight, because we could not trust them to do their jobs. We learned that the night shift staff was the laziest. We advocated and attended to our loved one when alarms went off and we had to hunt people down, or if the nurses didn't assist with toileting and loved one messed. We noticed symptoms and requested care and testing. We were so excited for our loved one to transfer to the next facility- a light at the end of the tunnel, though we felt pushed out of UPMC Memorial too quickly. When we arrived at the new facility, we learned that UPMC did NOT efficiently prepare them for us. They had no idea what our patient needed. We had to start over. The new facility immediately began correcting wrong medications and fixing UPMC Memorial's mistakes. We are praying their care will ease the mental anguish and unnecessary distress caused to our loved one, over time. If we didn't have a person with our loved one at all times, who knows how this would have turned out. UPMC Memorial dropped ALL the balls when it comes to providing care, comfort, communication, consistency, attention, and healing. There are a handful of good eggs for whom we're grateful. A tech here or there, a nurse or two, a PT, an SLP. But they alone unfortunately cannot make up for the utter recklessness and laziness we experienced in our few weeks there. Please, go elsewhere.

Horrible ER. It's slow, small and understaffed. You'd be better off going to York Hospital Wellspan…read moreor driving to another hospital out if town.

I recently took my 11-year-old son to this office for a consultation regarding the removal of his…read morebaby molars. Unfortunately, our experience was very disappointing. When the doctor entered the room, he did not introduce himself or acknowledge either of us. My son has autism, and instead of taking a moment to build rapport or explain what was happening, the doctor immediately told him to put his phone down and put his head back. As a parent, I expect healthcare providers to show patience, understanding, and compassion, especially when working with children who have special needs. We did not feel welcomed or respected during our visit. Based on this experience, I would not recommend this office.

Called to set up a wisdom tooth extraction for my son. The front desk staff were extremely rude…read more Looking at other reviews, it seems to be an on-going issue.

With all sincerity, if you have an emergency this is the last place you want to find yourself. I'm…read morecurrently 7 hours into an emergent room visit to get an xray. there were 6 patients in the waiting room when I walked in. i havent been told anything except sit in this chair and then I was moved to another chair. 7 hours! I haven't the slightest idea how long this a is going to take in total but there is no sense of urgency anywhere. The nurses burnt noodles in the break room and the whole place smells like that and is freezing because they left the doors propped open for two hours because of the smell. They all thought it was so funny though, they were having a blast, laughing and carrying on...unless you asked for care. then you get an attitude because youte taking them away from the good time in the kitchen. Seriously couldn't be more pissed off with this place.

I was seen at Patient First on Thursday 1/16/25 for an infected Salvia gland. I was told if it got…read moreany bigger or started to spread to go to the hospital. On Friday when I woke up I saw that it had spread and was larger, so I went to the ER at UPMC York. They confirmed the diagnosis and said they wanted to keep me overnight for observation. The next morning, Saturday 1/18/25 I got an email from the hospital stating since I was not admitted my insurance would not cover the observation. I informed staff that I wanted to speak to someone in their billing department. No one ever came in, however an ENT doctor came in to examine me. He stated that this condition would clear up in a few days to a week and that I should call his office on Monday to follow up. He said I would be going home today and to continue the antibiotics. When I questioned staff when I would be leaving some twit named Megan, I think a nurse, said the doctor wants to keep you another 24 hours for observation!! I said, that's wrong, he said i was going home today. She said we'll you can leave but you need to sign a AMA. I already got the advise from a doctor, and that was, I was going home. I feel that I was discriminated against because of my age and will be consulting with an attorney.

I am so happy I went with Dr Falci for my foot surgery. He is very kind and doesn't rush. If I need…read moreanything else, I will definitely see him. And I highly recommend him.

I recently made an apt with the Womens Institute as a new patient after my doctor in Fl ( I am new…read moreto the area) found something abnormal and I needed to get in for a colposcopy and biopsy. The gal that helped me was very friendly and got me in the following week, Wed. Jan 16 at 2 30. I made arrangements to be off work early (not easy as I am a nurse in Case Management and there is nobody to just cover a shift). I was told to arrive thirty min early and I was under the impression that was time that would be spent doing new patient paperwork. I was called back later in the day and told if I would be going through insurance they would need to charge me for two separate appointments, one for a new patient intake and the second for the biopsy. I expressed that I was worried and this biopsy was time sensitive and could not wait several weeks for a second apt. I asked why they could not just charge me for one apt and do the procedure the same day. Being a nurse and working in health care it is know in gynecology that for a WELL WOMAN'S VISIT, because these are free under the affordable care act, you can not have any additional procedures done during that type of visit. Never have I heard of a company charging for a new patient visit and then refusing to do any needed procedure during the visit. I have nothing else to cover in a second visit so there is no need to have a solo first visit. I just had my well visit/pap last month in FL. I questioned this information and the office manager got on the phone. She was raising her voice and speaking in a very unkind tone and she stated "FIRST of all, i know my girls did not tell you you could come in Jan 16 because we have you on for Jan 23, second, never ever have we told any patient they could do their new patient paperwork onsite. That is to be done three days prior. So get your facts straight. " I did not exactly know how to respond, being spoken to this way, especially working in a surgeons office myself. I said to the office manager " I have the date and time written down in three places and had to arrange for a ride and time off work, I can assure you I did not get my dates and time wrong. As for the paperwork I can gladly fax this in now, but I was not told this on the phone." She responded raising her voice even more and laughing "You were not told that. No, you were not." I said to her " Thats ok, can you please just cancel my apt for me? Sorry for any inconvenience." She responded laughing "kindly! " and hung up on me. This message is simply to bring attention to a few things 1. everyone deserves to be treated with dignity, esp when going through a scary time to rule out cancer 2. The girls in the front office that originally made my first apt for me were extremely transparent and admitted to me that if you pay out of pocket they cut you a deal but if you go through your insurance they charge you more in several areas. 3. I never did get an explanation on why I was going to be charged for two apt's and my procedure could not be done the day of my first apt. They continued to tell me you are having two procedures and they need to be billed on seperate days when that was not the case. I was coming in for one single procedure. My insurance is a high deductible plan so why would i pay for two new patient visits at 250 a pop plus a surgical procedure when my doc in fl faxed papers stating i just had a well visit and just needed a quick biopsy? The manager was flat out mean and unprofessional. I can not imagine calling in and having to deal with this if I did not work in health care and somewhat know what was going on. Save your time and care for a practice and health care professionals that are kind, patient and honest. Patients do not deserve to be treated the way I was treated today. :/

Dr. Julie Drolet is very professional, caring and takes time for you. Her office staff is very…read morepleasant and respectful. I had hysterectomy surgery in July and have had a great recovery period with only one day of discomfort after surgery. Dr. Drolet is an excellent surgeon and gynecologist. I would highly recommend her.