Give this place less than one star if I could. Firstly , now days people rely on reviews before they make a choice as it's the only way to gauge service and customer satisfaction. On initial contact Rob was great ! Took car in for a inspection as I knew brakes were a mess amongst other issues . Got a quote of $2600 for brakes and suspension. Fine it was no longer safe to drive and I didn't complain about the price . A week after car abs light came on so I called took it back. Yep another issue brake line was rusted and close to breaking. Not safe . So they replaced it another $280.00. This should have been noticed when doing the brake job shouldn't it have? fast fore-ward another week or two car making a noise .. take it in NO they didn't find anything wrong. Okay fine maybe its in my imagination. Decided to get a set of new winter tires from them $900 plus. Drive for about a week then a noise and a scraping noise . Okay wtf? So I decided to take it elsewhere . The mechanic asked how old the brakes were ? I said just had them done less than a month ago... he said " break pads are worn and look like they haven't been replaced" ummmm huh? I drove less than a month ! he said he didn't know how this could be after only driving a month. Dry installation as well .. so I am having to pay all over again to have new pads put on. Not happy at all , after spending so much money on repairs not to mention the multiple UBER rides that had to be taken to get to work.l have to spend more . I would recommend going elsewhere . The reviews may be okay but trust me unless you want to be made to feel like you're crazy and hearing imaginary noises don't go! I believe they may have a quality control issue or they are just using used parts and charging for new . I pray I don't find anything else wrong because I do not want to spend more money on their mistakes or possible dishonest practices . read more

I had the pleasure again, to have Braeside Automotive to winterized my vehicle!! I could not be more pleased!! They are quick, and efficient, and also go out of their way to let me know what they were going to do, and would advise me before, what needs to be done. They are so very friendly, and CUSTOMER SERVICE is their top priority. Doing excellent work just goes with the whole deal. I couldn't recommend this business more highly, that is truly saying a lot. Thankyou. read more

Had a suspension issue. Was quoted a dollar amount and the timeline of two days. At the final day it was $1000 over the quote and 10 days to finish. Quote from the manager "Japanese cars can't be fixed". Very sub par. read more

I had something puncture my tire in my truck and I had limited time to get it to a service repair shop, Braside Automotive came up as the nearest shop for repair. By the time I pulled up, the tire was completely flat. They said they would need the day to get it fixed and could not even plug it for a quick fix to get me back on the road. They threw out an airhose for me to use and I filled it myself and put a screw in the tire to temporarily plug the leak so I could get to a shop who actually gave a sh*t! If you're looking for good customer service, this is not the place!! read more

I'm not sure how to best describe how refreshingly honest and professional the employees are at Braeside. At the time of customer service lagging seemingly everywhere else in the city, Braeside Automotive maintains a high level of customer service every single time. I've brought 4 cars there to get tires changed and not only are they friendly and efficient, they wait for it... do their job. Yes folks, not only do they do the job that is asked of them, the technicians and mechanics do excellent work. I know, right? You can trust that you'll be treated fairly and right, every single time. You know what else? If you go there enough they'll even remember you. I think that's pretty rad. Quick side: so when I got my tires switched out they also just checked a few things. Like my air cabin filter and my battery. Before they do any work and before they call you to let you know your car is done they take a photograph of said "area of mild concern" and send it to you. So you know they aren't just trying to thin your wallet. (Wait, who carries enough cash in their wallet for it to be think nowadays?) I appreciated that too. You know what else? They have cats there. And they are sweet and calm and wonderful. If you're looking for a quality automotive shop for service or tires Braeside Automotive is the place to check out. read more