I am writing to formally express my profound disappointment and distress regarding a recent…read moreinteraction with Dalphine . Which has significantly compounded my family's grief during an already profound difficult period . The incident occurred when I attempted to obtain essential documentation pertaining to my parents funeral services.. as I lost both parents some time ago leaving a state of emotional vulnerability. My request was straightforward and I believe entirely reasonable. I sought to obtain copies of the Funeral service for both my mother and father. These documents are for my personal records and reference.. from a common and expected request from a greving next of kin. However my experience with Delphine was deeply upsetting. Unacceptable.. when I presented my request she unequivocally refused, asserted that I had not paid personally paid for a funeral services. Incorrectly claim that my Sister covered the expenses for my father's funeral. I must clarify that assertion is entirely false the cost of my father service directly through his estate. Beyond a factual inaccuracy Dalphine demeanor, was dismissive, unprofessional, and frankly rude to my establishment and dismay during our conversation. I believe I inherited the right to access these Vital records. Dolphine conduct was not only merely unhelpful insensitive and a complete dereliction of the compassionate support that Grieving families rightfully expect from a Funeral service provider. Her enormous claims and hostile attitude served only to escalate my distress and add to immense pain. I am already experiencing.. the core expectation from any establishment assisting families during difficult times of their loss is offering understanding, empathy and respectful service. Instead, I encounter such a profound lack of respect and professionalism is my view inexcusable for a funeral service.

This is a small neighborhood funeral home! In fact, it is almost hidden! How do you really rate a…read morefuneral home? It's not like you really want to go there. And the person using the services will never rate it on Yelp or ever use Yelp again. We choose this location because it was the neighborhood my grandfather grew up in. We figured since all the neighbors knew him, then we should do it local for everyone. No issues here. Everything went off without a problem. The CTA blue line stops here at Chicago Ave. LAZ parking has a ton of spots right outside. There is a subway for a quick snack. And The Matchbox if you need a drink to get through the service. Also a CVS for some aspirins if you have a headache. So you are covered if you need anything.

Peter Rago the owner went above and beyond with my mom's funeral. He is very emphatetic, welcoming,…read morepatient and accommodating with all our requests/concerns. He is such a good man. I highly recommend this place for all your funeral needs.

I went to many funeral homes before I settle on John Rago and sons. Peter was very attentive to my…read moreneeds for my mother and did a wonderful job on her. She looked absolutely gorgeous and look like she was sleeping. it was I am sure not easy to achieve as she was very thin and sick for a long time. The facility was very comfortable and lay out was very neat. I have the most positive memories from the wake under the circumstances. the fueral went really well and Peter was exceptionally professional. I am happy I went with this funeral home. Please be aware they are 2 Rago's. One is brothers and has nothing to do with sons. The picture attached to this review is incorrect. The funeral home I am reviewing little north and across the street. Calls John Rago and sons.

This Funeral Home is great. They extended their hours to accommodate "working" people till 7:00 pm…read more This is place is very comfortable, clean and ha a safe place to park. They have a full kitchen, very clean bathrooms and an extra spacious chapel. At this sad time, the cost of services is optional. You have a choice of minimal to expensive. I would use their chapel and other services again.

The Martinez Funeral Home offered us wonderful peace and service. The Home offers enough space for…read moreguests to move around without feeling crowded. With such difficult news and a feeling of not knowing, the Martinez group did know. From making the arrangements to Mexico, to the great make-up work and helping with final request, I cannot thank the group enough. If you are looking for a place that offers compassion, dignity and respect look no further than The Martinez Funeral Home.

My husband passed away on 5-31-20. I contact Andersen Funeral on a 6-2-20 and Monica since the…read morevery fist contact she was helpful and attentive by proving all the information needed. Always available and had an answer to every question I had. Very helpful and I believe that most of all very understanding. As you all know we are going through difficult times with the Covid-19. Other funeral homes were giving me a very hard time and they seemed overwhelmed with work and even making me upset to the point that I would end up crying. Monica instead gave me her full attention and to this point answers every call very politely. My husband's wake was 6-7-20 everything was how I would have wanted to be. Since my husband had all his family in Mexico they were able to provide a transmission of the ceremony via their Bormann Funeral Home website(same owner). Maybe in the very near future they can just have it directly through their own website address. Everyone in Mexico were able to view the ceremony online, and were very happy that they were able to say their goodbyes to my husband. It really felt as if they were present. This service can definitely be improve by increasing more light in the room so it can look less dark when it is been recorded live, just a few people told me about how it looked dark. I don't know how new this live recording is in the U.S but definitely it was truly appreciate it that they were able to provide that service. No extra cost! At other Funeral homes they are charging at least $80 dollars. My husband remains will be sent to Mexico, therefore I am still waiting for the consulate's office to give us the Go! It is not up to the funeral how fast that can be done. But do let me tell you, they take care of all the paperwork that needs to get done to make this possible. I will come back to this review and let you know what happen after that so you can have an idea of how lengthy it was, hoping is not. I am very optimistic. Andersen Funeral Home and staff, your are doing a very excellent job! And I thank you dearly for your hard work and dedication.

Thank you for everything you did for my family!!! We were so lost that day. Your attention and…read morecompassion helped us make it through. I will recommend you to all of my friends and family. Bpr Humberto

Gross place. The washroom uplifts were beyond unclean!!!! No stars!!!!!read more

Great experience with Venetian Monument and specifically Jela who guided us through every step of…read morethe way selecting my father's tombstone. Jela went above and beyond showing us multiple options and offering her wealth of experience to make the process go smoothly and continued following up with us to make sure all the timelines were being met with production and cemetery installation. I would highly recommend Venetian monument and Jela to anyone who needs their services.

Jela was incredibly knowledgeable and she created a very heart-warming and understanding…read moreenvironment for my mom and me when we were looking for a tombstone for my late dad that would also include my mom in the future. She handled the process well and communicated with us often, from the couple of months we took to eventually decide on one through the process of ordering through getting an artist, completing the lettering and photo etching, and then installing it at the cemetery. Considering how much there is to do after losing a loved one, the ease at which she put us for this particular part of the process was very much appreciated. We cannot thank her enough for the great service she provided.