An absolutely amazing service, I needed to get a graduation stole done for college and Kevin, did a…read morequick job on it. I would recommend people to come here and do the same. Easy location, the staff is friendly and easy to work with

USC GRADUATION was less than a week away and the stole had not been ordered for the graduate. I…read moreknew this person since he was a baby so I took the reins by ordering a stole (sash) from USC bookstore, got it overnight, and rushed off to Merlin's Embroidery in LA Mesa. Merlin's was only one of two places that said, " The event was doable in a three day turn around. Dropped it off Friday and picked it up Tuesday . And, you know what? MERLIN'S GOT EVERY SINGLE AREA SPELLED CORRECTLY, PUT IN CORRECT ORDER, AND CORRECT SIZE! Kevin, who owns Merlins Embroidery, kept in touch and sent pictures EVERY step of the way. They went above and beyond! MADE ME LOOK LIKE A ROCK STAR! Many thanks! April Neal

Jordan was very patient and understanding with the order I had to place. He was on top of…read moreeverything and very communicative. I would definitely go to him whenever I need any embroidery!

This review is based on communication experience, not work quality, as I was unable to get past a…read moremonth of unprogressive back and forth. I found this business through Yelp while searching for a custom shirt company for a large multidisciplinary project with other investors. Their excellent reviews, quality work samples, design assistance capabilities, and small minimum orders for samples made them appear to be an ideal fit. After reviewing their website and options, I reached out over a month ago but received no response. Assuming my message didn't go through, I contacted them again via Yelp on August 15th and received an initial response. However, after I replied, I had to follow up a week later due to no response. They responded again, and I provided the additional requested information on August 25th. I followed up on September 3rd, and it has now been two weeks since my last message. While I understand the challenges independent businesses face in the current economic climate and have been extremely patient due to their 5-star reviews, this level of communication has been completely unprofessional. As a former small business owner, I always maintained transparency about whether projects were within my scope, ability, or bandwidth. If I couldn't take on a project, I communicated that clearly rather than leaving clients in limbo. After more than a month of unproductive back-and-forth, I question whether these 5-star reviews accurately reflect the current service experience.

I love hats with a passion so when I came to this place I knew I was going to be a regular and…read moremaybe even the Duke. The owner is so nice and down to earth. She spoke to me for a while about her business and what's going on with the hats that she is selling. The hats are the real deal and not knock offs. Her prices really can't be beat so whenever I want a hat I'm coming here!

First of all let me preface this and say I live in San Jose. So for her to get everything to me so…read morequick is unbelievable and the quality for the hats we ordered -amazing! Sarah's communication was on point and very proactive. She made sure she communicated to me when it was started and when it was completed. The tracking was sent immediately and she even followed up to make sure it arrived! I can't wait to get more hats done here. Thank you again!

Best tailor and dry cleaner spot in PB, hands down. I've gotten many, many clothes tailored here…read more(pants, blazers, even fixing a backpack). The owner Sharif is a super nice guy. Although they are always super busy, he does his best to give a fast turnaround. 6 stars!!

Daisy cleaners is so professional and kind. I have recommended them to multiple people and have…read moreonly had positive experiences and very reasonable prices. They will probably be the only alterations people I go to from now on!

I've been working with Miranda for the past few weeks on ordering custom shirts and hats for our…read morenew business. Her and her team are incredibly kind, patient, and helpful! I highly recommend

Hidden gem! So glad I was referred to Candroy. I had a custom t-shirt project and was in a rush. I…read morewas looking for places locally that could print an iron-on from an image I created. (I figured it would be faster to iron it on myself than have a vendor do it because many places actually outsource printing which makes it take too long.) I called Candroy and talked through my goal with Brian. While we were on the phone, he asked me to send the images and he confirmed that they could print them directly on a shirt that I provide, but that they do not create iron-ons for people to take away and apply themselves. I was immediately worried about cost. No problem. My t-shirt involved printed font and images that took up most of the space on both the front and the back of the shirt. He said if I could provide the t-shirts that day, he could have them for my in two business days. Brian also suggested I go to Michael's craft store to get the t-shirts which was such a score, because they have good quality t-shirts there for $2.99. I provided the shirts to Brian on Friday afternoon and he had them ready for me on Tuesday! They came out really well and they are now my go-to for all of the products they offer. The price could not be beat with any other vendor I had checked with prior to talking to Brian and they look fantastic - SO much better than I could have done if I had to go the iron-on route. Plus, he's just a really nice guy. Thank you Brian!

Lauri is by far the sweetest and most invested business owner. Her attention to detail and her…read morepassion for helping realize people's dreams, is truly what makes Island Threads the best out there. I will be exclusively using them for future projects...because she's just that good and just that kind. Thank you!

Thank you so much Island threads! I had some custom embroidery I wanted done and Lauri went above…read moreand beyond to make it happen. Up front about the time frame and pricing, and the final product came out great. If you're looking for some professional embroidery look no further. Can't wait for my next project. Thanks Lauri!

I dropped off two backpacks to get embroidered last Monday before I left out of town for a big…read morecheer competition and I made the mistake of saying I needed them by Thursday (tomorrow, the day I am leaving) I was told they we would be ready that tomorrow afternoon. I explained explained the situation and they were able to have done and ready today. I do apologize for the inconvenience this may have caused the production team. But I appreciate everything you have done and I will definitely be coming back.

I have been coming to this place for several years to get embroidery for school. I do not recommend…read morethis place. The embroidery is fine but the staff lacks the ability to provide decent customer service. I would rather pay the extra cost at Lands End. Parents this place is a pass. Get your uniforms embroidered elsewhere.

Place is great & customer service is always top notch. I'll find what I'm looking for 9/10 times &…read moreno complaints! I forgot her name but she managed to help me save some money. Also, while I was in the fitting room she was nice enough to bring me something else to put on, thought that was pretty great. Love it here!

The store is very organized, each brand has it's own section and it looked like all the products…read morewere very well organized. My only issue was that upon trying on some scrubs, one of the tops had what looked like someone else's deodorant stains and it smelled a little funky... The employees however were very kind and helpful. I do like the value of the products, they're a tad cheaper than online and they price match too. I'll come back when my size is in stock! :)

The UPS corporate website says that it costs $0.50 cents to print a return label at their…read morelocations, however, because they are "a franchise" and get to "make their own pricing decisions" they will charge you $4 to print a mailing label for your package. It's the kind of business decision that baffles me and will prevent me from ever genuinely using their services besides a drop-off point for Amazon returns. It does not cost anywhere close to $4 to print a return label, and to price-gouge a MAILING LABEL is just madness to me. Do better.

This from the UPS store:…read more Completely inaccurate accounting of the circumstances. UPS store has a problem and they don't want to fix the problem. My package is still lost and not being tracked by UPS. SPARE YOURSELF THR HEARTACHE AND USE FEDEX. I received your review of The UPS Store and looked into it with the staff. Here was there report. Let me know if there's anything I can do to assist you with this claim. -Dennis Stein, Franchise Owner --- Michael Librizzi contacted 163 on Friday 3 pm to report that the package 1Z2XF1830382206367 had not been delivered and had no scans. This shipment was UPS Ground residential so Spencer explained that UPS has until 8 pm to deliver and sometimes the scans are updated after the package is delivered. Spencer also explained that a claim would be processed if package was lost. Michael called back an hour later and spoke with Dawn. She confirmed sender and recipients address. Dawn tried to open the claim on UPS.com, but the online system would not allow her to began the claim because tracking showed in transit. She explained to Michael but he was upset. She explained she would try again Monday. Yesterday Dawn started the investigation and contact the sender, Eileen xxx and left message with update. As of today the tracking only shows investigation started and package has not been delivered. [inaccurate as shown in UPS App " Shipper created a label, UPS has not received the package yet. 08/10/2022 5:15 PM". The only other entry in the tracking App, "We've begun an investigation to locate the package. 08/15/2022 1:58 PM Sparks, NV, US" ] Dawn says that she did not hang up on the customer nor was she rude. She says that she tried to explain the process but the customer had a very strong accent and was not listening to her. [ no I do not have an accent, and yes, Dawn hung up on me]