Brandy Melville in Westport has a great selection and we really love the clothing. But unfortunately, the in-store experience was incredibly disappointing due to the attitude and behavior of the staff. The girls working there were rude and unprofessional -- we watched them whispering, glaring, and giving judgmental looks to other customers, which was honestly shocking. How are girls like this, with such negative attitudes, still working and being paid to represent the brand? It's really not that hard to greet people when they walk in, be polite, or at the very least say "thank you" at checkout -- but they don't. They don't acknowledge customers coming in or out. The lack of basic courtesy is glaring. After reading so many other similar reviews, it seems like this is an ongoing issue, and it's disappointing that management hasn't stepped in to make a change. The store has so much potential, but unless the customer service improves, it's not a place we'll want to return to. read more

I was in there yesterday afternoon and it was super organized and had a lot of cute things!! The only issue I had was the cashier was really unfriendly and rude. I work in customer service, so I understand it's hard dealing with customers all day but she was very rude to myself and my mother. The clothes feel like a good material as always, but I think the costumer service could definitely improve in this store in particular. read more

Brandy Melville - Entrance - Women's Clothing Near Me - Westport, Connecticut

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There was one employee that got snotty with me when I grab the bunch of tops with a heart design to show my daughter and I didn't know the size so I was looking and she said he needs it back because it's a back stock but then discovered it was in the front towards the registers. Her was uncalled for and didn't even recommend to see the floor stock. Also they closed off 1 fitting room and caused a congestion of foot traffic in the store. No one can move. I love the brand and clothing but they need nicer people to work there that are actually helpful. read more

Brandy Melville - The first fitting room closed off by a rack of clothes. - Women's Clothing Near Me - Westport, Connecticut

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The staff are rude, clothes expensive and the sizing of clothing is very bad. I've heard from many of my friends they've also had a bad experience with brandy Melville. I definitely do not recommend read more

Whoever approached me was rude. It's not a very smart way to build your business. ..kindness matters

Workers were very loudly talking about reviews and how they were such a lie while i was in the dressing room. They were very loud and were cursing. They called the friend who has a bad review written after them and she kept saying it was an f***** lie SO loud. Very unprofessional and rude. They would push past you and say nothing not even excuse me. All those girls think reviews are a funny joke. read more

Brandy Melville is a store that was very trendy among the teenage girls a few years ago. It might have gone down in popularity since. I've been to Brandy Melville a few times at different locations, each time my experience has been very underwhelming. I went to the store today while in Westport. Brandy Melville sells women's lounge wear, and tee shirts for the most part. There's also some accessories and costume jewelry. Some of the items are appropriately priced, while others are a bit overpriced. The store looks like a warehouse. There isn't any styling in the store at all. It's all items piled high on top of each other. The girls who work here have no customer service skills. They're occupied with texting and private conversations, they don't look up from their phones. I said "hi" when I walked in, no one looked at me or noticed me at all. It's almost like they're trained to be rude, I've seen this lack of greeting or acknowledgement at their other locations. Also, a lot of their items claim to be "one size fits most" when, those articles are most certainly not intended to fit most people. Someone really needs to evaluate this store and their standards of products and good customer service. read more

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recently visited this so called "brandy melville" and was shocked by the low performance of the workers. I wouldn't consider myself "overweight" but apparently according to these audacious workers I am. I had picked out a few clothes and was heading to the changing rooms when a skinny little white girl exclaimed "try not to stretch out the dressing room!!" and continued to make oinking noises under her breath. I immediately turned around to walk out when another one of them came from in front of me and lassoed me with a measuring tape. I was then forced to check out and spend 300 dollars on these clothes I apparently "couldn't fit in." Do better!! This ain't texas!!!!!!! read more

I was hoping that the poor reviews weren't true, but they are. I have never experienced worse customer service, My 15 yo daughter and I went in and not a nod, hello or recognition that we were even in the store. I do know however that one of the sales girls likes Joe. They didn't ask if we needed help, how we were doing...NOTHING!! The only words uttered were when we went to checkout and the girl said, "Are you all set?" Didn't thank us or say goodbye. Then as we left the store the 2 sales girls at the door didn't say a word. Would love to know who's managing the place because clearly they don't seem to care about customer service either. INSANE! read more

workers were very rude and making fun of customers reviews. i never got greeted and when i went to check out, not a word was spoken to me. they are too focused on their personal lives and care very little for their customers. speaking vulgar language in the back where the dressing rooms, giving dirty looks, and talking bad about customers. very bad experience. read more

Visited the store with my siblings recently and wow terrible customer service if I have ever seen it. Every worker is rude, act entitled, and take up more space than the customers. They try to look busy folding when there is close to no one there and multiple times it was customers saying "excuse me" and tip toeing around since workers get in their way and refuse to let customers move. The staff was extremely inconsiderate, unwelcoming and had the worst RBF. Even with the staff to customer ratio of 5 to 1, I had to wait for someone to ring me up at the counter for at least 6 minutes. Would never come here again with the kind of staff there. The effects of the bleach must be getting to their brains and the pound of makeup and lip filler must also be a mood killer. read more

The workers are not nice people. i was very smiley and friendly, and they side eyed me in return. I had an issue with the card and the were whispering and judging. All the workers were talking about was how excited they were to leave, and how excited they were to go to Urban Outfiters after. None of them said have a nice day, and they were very inconsiderate. not good. read more

I love Brandy Melville! I'm 24 and I've always loved lots of their clothes, and I don't mind the sizing. But this review is for this specific store. The rudest, snobbiest teen girls I've ever come across in my life. Legit all of these girls would be fired in minutes if they worked anywhere else. All they do is stand around, curse their heads off, have personal conversations even over the phone while I was at the checkout. Don't even try to say thank you or hello because all you will get is a confusing look, a mumble, or be straight up ignored. Someone please get a manager up in here! read more

DO NOT order online from Brandy Melville. They send you the wrong item, they charge high shipping costs and if you ship the item back to BM, you are expected to pay again to send item back. Most stores include a return label. Complete rip-off!! read more

Staff were incredibly rude. Openly making fun of customers personal appearances in front of them. Looking at the other reviews on here, this is a problem. Almost 1 star for a large chain company? Sincerely hope staffing is considered in the future of this location. Unreal. read more

Disgusted is the first word of which comes to mind. Walking home from dinner I'm laughing with my sisters as we stop for a moment we catch ourselves outside of brandy. As we look in the windows all we see is looks of disgust. I was humiliated to say the least. The stare, I've never seen anything like it. Flashback a couple hours prior we were here shopping. Such an unprofessional workspace. It was a mess, the girls were of no help, there was no respect. I love this brand and do not feel as if they should be represented by snobs like this. It's upsetting to see such a good business run by girls with absolutely ZERO class ZERO common sense considering these girls were idiots and ZERO social skills. My mom and other sister had the exact same experience earlier that day as well. Ridiculous read more

Bought my teen daughter here. Cute clothes, and helpful employees, but the store itself was a little on the small side. The line to use the fitting room was a bit long but tolerable. Clothes fit really well for petite ladies, left with a few items for myself. read more

Very small, with a long wait in line just to get in. Then, have fun tripping over boxes and piles of clothes on the floor. Then another long line to get into tiny dressing rooms. Lots of employees everywhere folding clothes and chatting amongst themselves. Clothes are as generic and plain as can be. read more

I was disappointed. 90% of the clothes are a size small (if they aren't one size), so there isn't much of a variety. But what really was disappointing was that there are no fitting rooms. I was told that there is a leak in the fitting rooms and that they have been closed for a long time, though I did see two fitting rooms in the back. I'm not sure what's going on but if the manager or owner could look into this that would be great. It's an inconvenience to want clothing and not be able to try them on. I walked out and the store lost a sale. read more

I cant even leave a 1 start review for this place. I am honestly and utterly shocked by my experience. My friends and I were minding our own business and going through the clothes that we wanted to purchase, when doing so we were getting scolded and getting commented on by own brandy melville workers. I feel disrespected and disgusted with the way i was treated. As a paying customer, I should not be getting treated this terribly and feel uncomfortable. Not only did one worker make a rude comment to me, all the other workers were talking badly about us LOUDLY so we could hear. read more

Cute clothes but the workers make me not want to shop there. They're very rude and once I heard them making fun of a customer when she left the store. They also do not welcome you when you come into the store. It is an unfriendly environment, cute clothes aren't worth the attitudes. read more

Everyone's exaggerating tbh, I'm my experience it was great the girls where helpful and nice when I asked where items were even though I was with a parent. I think if you want to go and you are scared of staff don't be they are friendly. everyone complains how "they didn't greet me" "they didn't ask if I needed help" why would they ask if u need help if u didn't ask for it. Tbh I like it when I'm able to go straight on and shop then talk once I need help or have a question. I really like the store, sometimes they do switch up the inventory so when I want something one week they change it up the next it's not the peoples working theirs fault just keep in mind :) read more

i really liked the clothes and everything but i left my airpods 2 weeks ago and yesterday i went there to get them and they were not there. i even called the same day i left my airpods there they said they had them, the only thing the had was the airtag but not the airpods. im really disappointed about this since that was my first buying there and the first time at the store. im still waiting for them to call me back to see if they found them. i hope the manager calls me tells me they have a solution for this. read more

Rudest staff I've ever seen. I have heard the negative reviews about brandy workers but the stereotype is definitely there for a reason. No greetings, pushing past my friends and I to get back to the register and bitchy stares. Absolutely no acknowledgement that we were customers there, and only had conversations between themselves. I tried on a sweater and the girl told me to go hand it to the girl at the register because they "need to steam it." The girl standing directly at the door didn't say a word when we walked out so I said a "thank you" in an effort to remind her to be polite. Wow. read more

Great location, super cute clothes, nice staff. Only complaint that holds it back from 5 stars is the fitting rooms! There are little rooms with only curtains instead of a door to change in, but the worst part is these curtains don't even close all the way. You have to be comfortable enough knowing someone will see you through a crack on either side of the curtain because there is a large enough gap for someone to completely see you changing. I would suggest coming with a friend so they can hold it closed for you or keep guard so no one tries to walk in in you changing (I saw it happen twice). Other than that the staff is a bunch of super sweet young girls who keep the store very clean and are very helpful. I noticed they took pride in making sure the mannequins look good from all angles and kept the store looking very neat. The clothing is what you would expect- classic "one size" brandy melville for tops, and a small, medium, large for most bottoms. They also have super cute and trendy accessories! Overall very pleased that I decided to drive an hour to this location. There is a lot more shopping/food in the area and is perfect to walk around too. read more

as someone who's worked their whole life the unprofessionalism with the workers is ridiculous. extremely unfriendly and rude. Looks your outfit up and down like middle schoolers. on their phone the whole time. Not sure who their bosses are but the most unprofessional workers. truly is sad because I like their clothes but The workers are disgusting read more

While I have no issue with the actual clothes there, I have found over the years (I'm from westport so have been going here since it opened), the girls who were there are very snobby - they are either on their phone, look miserable, and never greet anyone let alone ask if they need anything or have any knowledge on their product (if go in there looking for a specific item online, they have no idea what youre talking about). I have worked in another store in downtown westport for 3 yrs now and know that is not good customer service, and has made me feel uncomfortable and unwelcomed so I honestly stopped going to this location. read more

I live about an hour and a half from westport and I was expecting the workers to be rude (there were 3 workers and all the consumers were white lol) but they were really nice. You have to wait in line because of corona but I'm fine with that. The girl opening the door for you to go in is really nice and said that if I had any questions I could ask her. The store is kind of two floors and is kind of small but I really like it. I spent $400 there and it was quite pricey for what I bought but it was great. The downside is that when I came home one of my clothes had the security button on it. Also there fitting rooms aren't open but that's fine because there is a gap right infront of it where you could change. read more

Drove from an hour and a half away, had an okay experience. They had some of the stuff I was looking for but were out of stock of some others. The girls working there were pretty snobby and didn't seem to be knowledgeable in customer service. Very awkward feeling inside and the staff didn't make the setting any more comfortable... not even sure if the staff cared to be working. I'll just shop online next time, bit of a let down. read more

usually in the summer, the workers are rude, but I went this winter and there was a blond lady around my age working the register. I can't explain how kind she was. Restored my faith in Brandy workers lmao. read more

Such poor quality clothing at such high prices and rude service. Daughter purchased a dress that shrunk after one time in the wash and is now unwearable. Tried to exchange or return and they told me that all of their clothes shrink and cannot be washed. Absolutely ridiculous. read more

Earlier this summer, two amazing salespeople from brandy melville in Westport rescued my wallet! I'd left it in the store by accident and a woman overheard me talking about it and wasted no time going to brandy melville ahead of me and pretending she was the owner of tne forgotten wallet. When I returned to the store, two of the salespeople immediately jumped into action and one of them literally chased the thief diwn tne street and insisted she give back the wallet!!! If you think brandy melville only employs aloof, jaded teenagers, guess again!!! Thank you to these terrific young women!!!! read more

The staff here is snobby and rude. I went here with my sister who had a $100 gift card. First the checkout girl said it wasn't a gift card, then made us pay with our credit cards. Another staff member came over to us and said it was a gift card, so the original cashier made us get store credit instead of refunding our card when she's the one who messed up. They would have so much more business if people felt welcomed here and were treated nicely. I'm personally not coming back. If you're going to order the clothes, you mind as well do it online as the staff hurt rather than help your shopping experience. read more

i've been to a brandy in new york (the flagship location) and that was a good experience. this store is small and the inventory wasn't the best in my opinion, that being said they still had good clothing there. unfortunately the dressing rooms still aren't open which kinda sucks cause you cant return items you only get store credit but it's whatever. the staff was actually not bad, the cashier was super nice and helpful. overall the experience wasn't horrible. if you are looking for a good selection, i would recommend going to the brandy on broadway st in soho. but this store isn't too bad. read more

I visited this location today and left very disappointed. I love this brand and the selection was great, but service was disappointing. My friend asked about the price of a shirt that one of the employees was holding and the girl rolled her eyes. The two working at the register were having a full on conversation together while checking us out. The setup is very awkward to move around in and crowded. I'd recommend ordering online as most items are one size anyways. read more

Employees are snobby and don't ask you if you need any help or give any assistance to the handicapped. Rude, Rude, Rude. The girls behind the desk are so slow as there are only 2 registers and spend more time talking then they do working. There are so many complaints on this website that say the employees are rude and unhelpful, you seriously should reconsider who you hire. I couldn't believe my ears when I heard the attitudes of them. Employes just raced by me and pushed past me while I'm on crutches just trying to get clothes like everyone else. They make you feel unwelcomed such as, if your not a size 000 then you dont deserve to be in this store. I am telling all my friends never to come to the Westport location and will be shopping online instead, as well as my 783 friends who are teen girls on facebook. read more

If it was possible to give one star, I would. The employees at this location are so beyond miserable it is actually quite sad. They are beyond rude, arrogant, and could care less about their customers. It seems as if they hate their life and would do anything to not work at the store. They should be so embarrassed of the way they talk to customers and handle things. Many of them dress extremely inappropriate as well with their nipples always showing and short skirts. The girls who work here are young kids and have no manners and are complete ignorant girls. They make you feel extremely uncomfortable and they are very judgmental. Not to mention the store is always a mess. They have boxes all over the place always and if you ask for help they get mad. Horrible horrible store and even worse employees. Beyond disappointed with this store and would never support it again. The unprofessionalism is absurd. I have never had such an experience in any other retail store. RUDE RUDE RUDE !!!!!! SNOBBY EMPLOYEES. read more

I absolutely hate this company now. I have been a loyal costumer and have spent thousands of dollars and my recent package I spent 160 and it went missing and no tried to help for 4 weeks. They won't do anything. Terrible company I'm so pissed read more

I wish I could give 0 stars. The attitude one of the employees has is truly disgusting. She's tall with blonde brown hair with a tyler necklace. She threw my clothes in a ball in the bag. She then asked me "can I help you?" When I looked at her confused as to why she was throwing my stuff like that. This girl is a terrible representation of what brandy Melville stands for. I will not be returning to this location. So unprofessional, arrogant, and disrespectful. I was at this store twice in one day to exchange something and she was rude both times I was in the store. I overheard her having the same nasty tone with several other customers. I am a retail employee myself and I can confidently say she is definitely unfit to work in customer service. I've encountered her many times before as I am a frequent customer, and she always seems to be pissed off. Very sad that I can not continue shopping here. read more

Went into this store today and was completely ignored by the 2 employees that were working , one of them was on her phone and the other looked miserable and i was telling my friend how confused i was about the sizes loudly in front of an employee who heard me and then walked away .. Very rude read more