We had such a wonderful experience while browsing Mitchells. The price tags are pretty shockingly high, but this is where you get the best designer names and quality in the area. Thought the help would be as snotty as the patrons but they were actually incredibly nice. There is one man- I wish I could remember his name- a somewhat older gentleman who was I think the most helpful, nicest salesperson I've ever encountered (and made cappuccino for us!!). And I need all the help I can get with fashion, as I tend to get overwhelmed in large department stores, this store is the perfect size. They have an incredible men's department. They also have the best Santa Claus every year and treat families to a wonderful Breakfast with Santa that is amazingly free. Thanks Mitchells -- for the visits with Santa ever since our little one was 2 months old, incredible shopping experience and teaching me I was wrong - that shopping in a place where the snobbiest of the snobs shop doesn't mean you will be helped by snobby or aggressive staff. In fact, it was the nicest, and low-key staff I've ever been helped by! read more

The staff here is unbelievable. Very accommodating, kind, patient... I could go on. I worked with Christian and Dave specifically to exchange some shoes that I had received as a gift. Both gentlemen were outstanding. Beautiful store and look forward to going back. read more

Customer service is beyond disgusting and disrespectful. They pick and choose who to help based on appearance. Profiling here is very prominent. Even if you're a millionaire they'll judge you based on your looks. Never go here! Terrible staff! read more

Terrific store, beautiful clothing and incredible client service. You pay for quality and Mitchell's oozes with quality. I need a set of blinders to wear after i pay at the register to avoid finding yet one more item i think might be a nice addition to the wardrobe. Shaban has been a class act to work with read more

Incredible store. Great product. Great staff. Fun experience. Expensive but worth every penny.

This was my first time in the store today and I was disappointed by my treatment from staff. I wasn't greeted by anyone or asked if I needed assistance. Also, when a designer was explaining her beautiful designs to me we were interrupted by a sales assistant introducing a client to the designer. The only difference I noted between myself and everyone else was that I was a person of color. I only assume they thought I didn't have money to spend. Little did they know I could've provided a lot of business for them. Unfortunately, I will not be returning. read more

Excelente service , luxury brands , family Atmosphere and I love the idea concept of Small , or family retail businesses. Highly recommend read more

Family owned business that treasures relationships with clients! Always a warm "Welcome in", exceptional care and service and a cappuccino always ready to serve! read more

Snobby place. Mediocre styles. I love how they have things that are literally last season on sale for full price when you can go on farfetch or netaporter to get stuff that's current or what's currently at Mitchell's on sale. Don't know how this place stays open. They do have a beautiful jewelry department but nothing that you can't find elsewhere .... read more

Five stars from me as where else can you shop at the same store you did while at boarding school? I still remember a bright red wool sweater I bought back then. Today's purchase was a slate gray silk camisole with matching Jean jacket - a stunning color. In between I've had lots of "firsts" here including my first dreamy Loro Piano cashmere sweater. Too bad no shoes can force me out of my flip flops as they have a lovely shoe department. When I'm in town I enjoy going for the Saturday morning bagels and reading the papers there. For me, it's a very comfortable and warm environment. I'm happy they have thrived over the years. Good job guys! read more

I was a first time customer when I ordered a beautiful dress from Mitchells earlier this year (at an amazing discount!) to wear for my wedding at City Hall. Although the dress didn't arrive in pristine shape and needed to be sent back for minor cleaning, Mitchells was very responsive, completely sympathetic to the issue and covered everything in a friendly, responsible and professional manner. I really appreciated their fantastic customer service and what could have been a disappointing experience turned out for the best. I look forward to shopping with them in the future. read more

Love this store. Love the mix of brands. Pure luxury. Great return policy and a personal shopper is super helpful. Great sales. Make sure to get connected with a sales person who will meet you each time you go to the store, otherwise it can sometimes be a challenge to get assistance. read more

Service is impeccable. Quality is unmatched. You can't help but buy something when you walk in.

After walking up to 4 sales women to get some help and then being corrected about my pronunciation of Hermès. I got some help of 5 minutes but after that I was on my own. No help at all i the store. Just because I wasn't dressed "right". And the manager just watched me walk out. I wanted to buy $800.00 worth of merchandise but I guess that wasn't enough to spend. read more

This is a great place to shop if you think clothing by certain designers is somehow worth six times more than clothing by other designers, or if you just have more money than good sense. read more

Really the gold standard for mens clothing in Fairfield County. Can it be busy? Yes. Can its patrons be pretentious? Absolutely. But find the right sales associate and you will never need to venture to the city for clothing again. All the big brands are represented (Prada, Zegna, Zannella, Ferragamo, etc) as well as made to measure. You simply cannot go wrong. read more

I lived in Beverly Hills for 22 years and didn't experience anywhere near the rudeness I got when I wandered into this store looking for a dress shirt with my husband. The salesman asked my husband what size he wore. When my husband responded, the man laughed and said, "No. Really. Maybe years ago. But now? I don't think so." I walked away and let my husband deal with the guy. Not a single person spoke to me while I looked around. I stood with a shoe in my hand waiting for help while the overdressed women who worked there, chatted. I gave up. My husband came up to me and said that the salesperson suggested to him that he try "Macy's or some other discount store" when my husband asked if there was a different shirt available than the one presented to him. I guess the guy thought he was complaining about the price and not the style. read more

Went in looking for a tie and pocket square. I was browsing around for ten minutes and didn't even get a hello from an employee. There were two guys who worked there standing not ten feet from me talking about what they did yesterday, without giving any acknowledgement of my existence there or that I might want some help. At one point I even looked up and made eye contact with one of them, and they continued to ignore me. Incredibly rude; I walked out immediately after that. This was my first and most definitely my last visit to Mitchells. read more

The last few times I visited the store, I couldn't get anyone to assist me. One time I went up to a cashier to ask the secret of getting help in the store. A few days ago, I was in the Hermes department looking at ties for my husband. A salesperson approached me, said, hi, I responded, and then she walked away. I bought a pack of handkerchiefs, and even got snubbed while paying for them. The cashier ignored me, and started speaking to a friend! I really an not in the habit, of begging people to take my money. I won't be back! read more

Find someone to work with there and you will have a consistently excellent experience. Going it alone brings mixed outcomes. Here's what I wrote right after I shopped on 12/19/2018: "1 Star. Never going back. I've been a loyal shopper for 10+ years and today will be my last purchase. Yes, they have beautiful and luxurious clothes and shoes. Yes, they have free coffee and water and M&Ms. But they couldn't be bothered to say hello to me - let alone help me make any kind of selection - until it was time to fork over my $743 for two dress shirts and a tie. I walked the ENTIRE store and no one offered to get a size for me or help me find anything. I wasn't alone, by the way. There were two young men in the suits department who couldn't get ANYONE to say greet them or help them. It was so bad that they asked ME for help. They were shopping for tuxedo suits and shoes for a wedding. They were Asian. So I guess there is a "look" that you have to have to get someone to help at Mitchell's. And no, it's not because of "The Holidays". There were at least 10 open parking spaces in front of the store along the Post Road. Shame on Mitchell's." UPDATE, 1/1/2019: I received three follow up phone calls from Mitchell's: one about an hour after I left the store, a second about a day later from Bob Mitchell and a third phone call from my usual style specialist. Everyone expressed their regret and apologies for my experience. They said they "dropped the ball" or "missed the mark" on my visit and they really wanted to make things right. Bob Mitchell (my second caller) assured me that he would have a discussion with his staff about making sure they don't "negatively profile" any shoppers [my words, not his]. I am willing to believe that this was an unusual experience for them and I've been back to give them another shot. My style specialist connected me with someone in the men's department and I feel like I have a go-to there now. I'm really happy about that because deep down, I knew that I didn't want to try to buy my husband his suits on line. Thank you to Trish, Bob, Jen and Scott for helping me believe in Mitchell's again. read more

Best clothing store in Fairfield County. Pricey, but atmosphere is very low key. No pushy sales people.

The store is really very nice and sits in a good location in Westport on Post Road. The problem is three-fold, starting with the selection. First, Mitchells should consider hiring some younger stylish buyers. The store is clearly geared toward women 50 and older, or who are looking for business, cocktail or formal attire. Considering the affluent community of Westport and surrounding towns, it is unfortunate that if someone who doesn't want to look like they are over 50, has to drive to White Plains or Greenwich to shop for designer styles. Second, pricing. While I am more than willing to pay a bit extra for the convenience of shopping in town, I am unwilling to pay 20,40,60% more for exactly the same clothes with a smaller selection for the same designers they have at Neiman Marcus, Nordstrom or Saks Fifth Avenue. Lastly, the staff. While there is a certain charm to shopping at a store who does onsite alterations, boxes your purchases beautifully and offers everything from soda to candy to their guests, it is equally as important to not treat customers based on the sales staff's perception of their net worth. Let me just be clear, just because I walk into the store wearing workout clothes and nikes, does in no way relate to what I can afford to spend. Mitchells is a family owned business, employing many family and friends as sales associates - perhaps they should all take a page from Bill Mitchell's book on how to treat customers and not assume they know what the spending of a customer will be based on if they are carrying a designer purse or wearing designer heels. read more

The very best clothing and accessory store you might find. Customer service is the top priority. It is an epic shopping experience period. Family owned and operated. Mid to higher end. Must experience read more

First class merchandise, service and priced accordingly. If you are looking to be pampered and are willing to drop some serious money on dress cloths then this is the place. In the past few years Mitchell's has gone more upscale so it is now out of my price range but if I ever want to drop $2K on a suit this would be the place. read more

The owner is a super guy - some of the sales associates are good, but some lose interest in you if they can't steer you into buying an expensive item. read more

Top notch service and product quality. Personalized customer support and likely miscategorized in Yelp. Yes, there are women's clothes but 75% of the inventory is men's. Everything from casual to dressy attire, no way anyone can walk out displeased with their purchase. Just be sure money isn't an object of concern! read more

I started buying clothes at ED Mitchell's downtown Westport over 30 years ago. I moved to Kansas City in 1983 and still buy most of my things from either Mitchell's or Marshs for the best brands and the best service. You can;t beat dealing with your friends even it you can't go to the store on Sat morning for coffee and treats for your kids. I love the service and the friendship. Rock Chalk Harold Hose read more

Simply the best. Service, atmosphere, selection. Everything. Expensive but you get what you pay for in this world...unless of course the Democrats take over. Then everyone else gets what you pay for ;-) read more

This is the place for quality, service, and personalized attention. The Mitchell family should be hailed as the gold standard of the industry. The staff is attentive, helpful without being aggressive, and understands the needs of their customer. "The customer comes first with "hugs" is an understatement". You can't find this type of establishment easily. Mitchell's is for the discrimminating individual whom is willing to pay liitle more and experience all the services the staff and Mitchell's has to offer. I needed alterations of a suit bought there three years ago and was done at no charge and they delivered it to my hotel room while I was on a business trip!! From breakfast on Sat., the television, and the snack and beverage area is plus especially when bring the children. Ths staff even helped with my children. This place should be called Mithchell's, The Super Store!!! read more

One word. Personal Shopper. Very expensive high end clothing. The great part is that even if you dont plan on spend thousands of dollars, the sales people treat you like you are. I recomend this store for its selection of designer jeans. read more

I can't afford to even walk in there and browse. I know they are looking for an "upscale" clientele, but everything in this store is so expensive it's a joke. read more

If a curated version of Bergdorf's or Neiman's sounds good to you, don't miss Mitchell's in Westport or its sister store, Richard's in Greenwich. This store is high end, no doubt about it, but the service is the best you will get anywhere. Bigger stores can't service customers like Mitchell's does and smaller stores won't. I am always amazed at how nearly every salesperson knows who I am when I enter the store and has a finely developed sixth sense about leaving me alone to shop but materializing to help at exactly the right moment. They also know what I have and, more often than not, what I need (or want). This is the place for jewelry (best in the state including the new standalone Saks Vault in Greenwich), relaxed Hermes shopping (surprisingly good selection of the most popular items), Celine and so on. The only brand missing is Chanel, which is Chanel's loss. You won't miss Chanel though because everything else more than makes up for it. If you're looking for some high end retail therapy, this is absolutely the place in Connecticut. There is no competition. I love shopping in New York but I still prefer to come here. Easy parking, nearly everything I want in one place, great people, great location. read more