I'm disappointed with Vivint for a number of reasons. First, the sales practices seem very…read moredeceptive. I had an associate show up at my house and offer a discount to install the system if I would become a "model home". However, it seems like that was essentially BS. I calculated the cost afterward of just buying the equipment individually and installing and it would have been less overall. Turn these people away if they show up at your door and do your research!!! I had been planning on getting a security system after recent vandalism on my street of several cars, but I regret buying Vivint now. In addition to the sketchy sales practices, I also think they up-sell their equipment. I was told the cameras were such high quality that I could zoom in and still clearly see the picture. Not true at all... even after upgrading my internet. The picture is okay, but not great or crystal clear like advertised. They also botched the install on my one camera, and it's so low that you can't see anything if a vehicle is parked in my driveway, making it useless. I was also sold a better door sensor than what was actually installed. Lastly, I was told my system would work via cellular service if my WiFi went down, which also doesn't seem to work as the whole hub just seems to disconnect without WiFi. Thankfully I haven't had to test it in a true emergency. To top it off, I asked the associate before purchasing about potential price increases in the future and was told my price for my service would not go up. Well, you probably guessed it... prices are increasing. And to make it worse, I recently purchased an Alexa Echo device, seeing that it was compatible with Vivint on the Vivint app. Well, it turns out that they discontinued their "partnership" with Alexa, but they haven't updated that throughout their app/website yet. I'm really annoyed, since that was a big reason for me purchasing the Echo. I am seriously thinking of just canceling my service with Vivint, and trying to sale off the equipment. However, apparently trying to cancel your service with them is just as difficult as everything else. Overall, I would recommend just going with another home security company. Otherwise, do your research thoroughly to ensure this is truly the company you want to be stuck with for a long, long time.

I've been a customer for Vivint for over 2 years. It has been the biggest mistake I've ever made…read more Absolutely terrible customer support, terrible non working equipment. I am still paying for the over priced non functioning system. It has been an absolute nightmare dealing with this company. They will not replace or repair their equipment without you paying for the extra warranty. They will also charge you for someone to come to repair their defective equipment. Stay away

Paul and his team are absolutely wonderful!! They are SO quick to respond anytime i need assistance…read moreor have a question about our security system. Thank you to the team for all you do!!

When we decided to install a system, Erker Security was very helpful in describing about the pros…read moreand cons of different options, and in matching their recommendations with our needs. They were amazingly flexible with the installation itself, accomodating the stepwise process of a home addition. Our system is easy to use, and just right for us.

We had 2 office computers down and could not print our invoices. This guy comes in.....LOL...like…read more(NEO) from the MATRIX....and sat down at our main computer.....did some clicks, got up, went to the other PC...clicked some stuff, then went over to our printer...turned it off, and cut it back on.......IN 2 MINUTES, WE HAD 25 INVOICES PRINTING!!!! WTF!!!??? 19 minutes at most....YELP, and YEP, U biz with small PC issues, or home office ppl, hit these guys up! I meant to give them 5 stars but this YELP app is trippin...(sorry WMT) u guys are the IT dudes, get them to fix that YO~

From the owner: We are a (Disabled-Veteran) Owned St. Louis based IT Support company operating as an MSP (Managed…read moreService Provider) who support Windows PCs, Macs and even Linux machines. We are currently working on Windows 11 Upgrades due to Microsoft ending their support for Windows 10, this coming October. We service the St. Louis surrounding area in a 30 mile radius. We do offer remote support or we'll come to you, pick up your device and deliver your device when the service has been completed.; veteran and first responder discounts

The best alarm service in STL and surrounding locations! The owner is very hands-on, involved,…read morethorough, helpful! An efficient service for alarm and all around protection for your businesses and home!

I ready Amy's review, and I get why she was upset. I, actually, read it the day after I signed up…read morefor the service. I pulled up the Yelp to post a great review about how easy the installation process was, but I read her comments and decided to hold off. It has been a year and AS&E has done great by me. I think they really made an effort to improve based on Amy's feedback. I have had their service for a year, now. I can recall one problem, but they were responsive, and it was remedied, readily. Everyone has been polite and professional. Most of my communications are, actually, with the telephone service that contacts the customer when the alarm goes off. They're great, too. Sometimes, the local office is a little hard to get a hold of, but that's probably because they are out in the field. Overall, I'm very happy I went with AS&E.

Had a salesman walk by and offer a free installation and camera and all you gotta do is start…read morepaying monthly didn't mention anything about contracts or anything the second day we had it it woke me and my family up at 11 at night with this sharp ear rape sound I asked to have it removed and cancel our membership (text messages of me telling them to cancel) I proceeded to call adt and ask to cancel to which they said if I have proof telling them to cancel before my 3 day was over then they will wave it. The thing just doesn't work and there's no way I'm paying 70 bucks for this month when it didn't work and they're saying I may have to pay a 1,800$ cancellation fee?

This company is the worst security company I've ever seen. Do not use them, buyer beware, they lie,…read moredon't back products and hold you to contracts and no service. Bad equipment, high pressure salesman!

I true security installed camera system they did a great job very professional. If u need cameras…read morealarm system monitoring Itrue is the best for your needs you will be totally satisfied