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    Brantley's Heating & Cooling

    5.0 (1 review)

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    8 months ago

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    Hardy Heating and Air - Thomas and Melissa Hardy. Owners of Hardy Heating and Air.

    Hardy Heating and Air

    (7 reviews)

    Hardy came over to diagnose my heater issues. He came and worked on it for about 1.5 hours, then…read moresaid it needed a fuse, which he said he replaced. It only worked for about 1.5 hours. I asked if it was truly fixed because I have had issues with HVAC companies in the past. He reassured me that it was fixed before he left. He told me I would need work done later, not later that day. I called the warranty company, and they informed me that he claimed to have fixed it. He returned and stated that he had checked everything and that it would be functioning properly, but repeated that I would need to work on it later. The heater downstairs went out in about 15-20 minutes. He only sent a quote for the damper, which they denied. I was given an itemized bill for approximately $2,300 for several other parts. I am unclear why he didn't submit the entire bill to the warranty company for their review and possible denial. I would have felt better about it. I wanted to trust him so bad, but that was sketchy. I am so disappointed with his service. Times are tough, and I don't have $2,300+ to just give someone. It's cold, and I have to wait until tomorrow to see if I can get another person here to fix it. Where are the honest workers?

    Do not get a quote or work with this company. My air conditioning was not working properly in the…read moreafternoon. Mr. Hardy started the appointment with sarcasm which wasn't appreciated at 8am and then proceeded to explain that I was using my air conditioning wrong that it should always be set at 75. Seeing as how the electric company recommends 78 and I'm 52 and my mom is 86 and we've always set it at 78 in the summer I completely disagree. Even so that doesn't explain what the issue is. He then proceeded half way up the attic ladder and didn't even go into the attic to look at the unit (which is set far back from the ladder approach) - but declared the issue was the damper. Before paying the fee for inspection ($100) he told me the company almost never covers dampers (which is true and clear in the warranty). Seeing as though he didn't even see the damper nor checked on anything else in the attic I don't trust his diagnosis. If in Nov 2023 he declined to work with a warranty company I'd recommend that Mr. Hardy no longer do so. Additionally, he claimed to have "cleaned" the outside unit but when I went outside to look at it, it was very clear it hadn't been cleaned and even if he had all that takes is rinsing it with a hose. Now I'm out $100 that I would have preferred to spend on a company that actually does more than a glance to complete a diagnostic.

    Arce Heating and AC

    Arce Heating and AC

    (22 reviews)

    As a customer of ARCE Heating and AC since 2018 who has invested thousands of dollars in their…read moreservices, I feel obligated to warn others about their unprofessional conduct and disregard for customer commitments. After years of them persistently promoting their maintenance plan, we finally signed up last year, believing it would ensure priority service and regular system care. How wrong we were. ARCE cancelled my long-scheduled maintenance appointment with just 24 hours' notice, citing a need to prioritize emergency no-AC calls. This cancellation came despite the appointment being made 6 weeks in advance and my having adjusted my work schedule to accommodate it. When I offered to reschedule to the following week - though inconvenient - they insisted they could only schedule during July 4th week, knowing I had already informed them I would be out of town. I was surprised by their inflexibility and unwillingness to work with my schedule, even when I tried to be accommodating. What's particularly frustrating is that regular maintenance is essential for preventing AC failures during peak summer months. By pushing my maintenance appointment to July, they're essentially creating a situation where my system could potentially fail during the hottest part of the year - exactly when emergency service would be most difficult to obtain. One can't help but wonder if this is intentional, as emergency repairs are far more profitable than routine maintenance. If they consistently prioritize emergency calls over their maintenance plan customers, why even offer a maintenance plan? The professionalism of their Operations Manager, Jacqueline, was very disappointing. She failed to call as promised, leaving me waiting for hours throughout the day. When a response finally came, it was just a dismissive text. After questioning when I would receive a call, I was told they were too busy and their only solution was to cancel my prepaid maintenance membership and issue a refund if I couldn't accommodate their last-minute schedule change. The refusal to even have a phone conversation about the situation insinuated that I, as a long-term customer, wasn't even worth a few minutes of their time for a proper discussion - even if the outcome wouldn't have changed. Talking to your customers is typically a basic professional courtesy. For anyone considering ARCE's services: be aware that scheduled maintenance appointments apparently mean nothing to them, and they'll cancel with minimal notice regardless of your schedule or loyalty as a customer. Save yourself the frustration and find a company that actually values their customers' time and honors their commitments. Update: In response to the business owner's reply: I want to make it clear that at no point was I "combative." I remained respectful throughout my communications, even when faced with last-minute cancellations and a refusal to even discuss other options than the one option they provided. Regarding their mention of "privacy boundaries," I have not violated any laws by sharing text message correspondence. In South Carolina, it is entirely legal to share written communications I was part of--particularly when done to clarify facts and protect against misleading claims. I shared these messages to provide transparency and defend myself from the company's attempt to discredit my experience. The fact that they responded with veiled legal threats instead of accountability is deeply disappointing and says more about their customer service than anything else. Any further threats from this company will result in me escalating the matter as well.

    Charli came out on time, was professional, and did a thorough maintenance check on my system. He…read moreexplained everything clearly and made sure everything was running properly before he left. I appreciate the honest and friendly service.

    Brantley's Heating & Cooling - hvac - Updated June 2026

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