Great Doctors excellent eye care my only thing I don't care for is the distance I have to travel for an appointment other than that great practice read more

I made it clear I did not want to return to this environment, however, I was forced to goto a follow-up simply to get the refill that was already on my existing prescription. After several experiences over the course of the week were staff violated my HIPPA rights - notably when one receptionist grabbed the phone from another, stated my name and said she was ending the call (direct HIPPA violation) and hung up on me, I'm now tasked with tedious ethical obligations. It's important to note I deal with two large Doctors offices weekly - for many years, including getting prior authorizations - for a serious internal injury. The staff openly talk about patients. Dr. Roth engaged in office gossip, then based off that decided to call and attempt to degrade and threaten me. They're all rather stupid not to realize everyone has the ability to record things, and as a communication professional, I was so disturbed after my first contact I knew to protect myself. The slander he slung hurt him grossly as it is all contradicted by the conversation I had earlier in the day with Casey (who is highly manipulative and exhibits deep psychosis/lack of empathy comparable to seri@l k!llrs). He didn't even take the time to collect information before the call, not aware his threat meant nothing and me answering was giving him the shovel. He talks real loud. read more

Brass Vision center are SCAMMERS! They don't tell you that they don't take vision care insurance. They told me on the phone that "They don't have to tell you" Then bill you. Beware of they're unscrupulous practices. read more

Just finished several weeks of pre- and-post cataract surgery with Dr. Brass and his staff. I felt very secure and confident about my surgery due to the personal and highly professional treatment during my office visits prior to and following my surgery. Everything went exactly as explained to me in detail. Dr. Brass is always very thorough in his explanations and I am never rushed or made to feel unimportant by him or any of his staff. I have recommended this office to several friends and acquaintances who also have had nothing but positive feedback about Dr. Brass and his assistants. JQ Schenectady read more

Don't expect much respect. Now, you can't reach anybody by telephone. They instruct you to give your name, etc. and they'll get back to you whenever they can. It's indicative of how they regard you. It's almost as if they want to discourage you from interrupting their routine. I guess that you simply don't mean much to them. read more

All started out well here. The few appointments were great. Then came for my prescription renewal. My pharmacy called them and sent them several notices. I called twice, its been over a month with no refill, no phone call. The receptionist held me on phone while she emailed Dr Ritz. Do you think 6 weeks is being patient? read more

seen Pre Covid: Efficient. Very efficient. Organized, detailed but didn't seem interested in ME or MY sight issues just pleased with their work but not my results. Currently seeing another doctor who immediately identified the problem and scheduled an appointment with a specialist. They were not as efficient or organized but my vision difficulties were their top concern. read more

Dr Brass did my Cataract surgery on December 28, 2021. I couldn't be more pleased. He took time to explain to me everything that was going to happen. what I could expect etc. He was very open and honest with me. Practice is very well run, excellent staff today was my last follow up after the Cataract surgery. Right now I have 2020 vision in one eye and the vision is crystal clear. Thank you Dr. Brass. for the care and professional service you all provided! Highly Recommend !! M.Pelletier read more

I can't remember the last time I saw an eye doctor. Big props to Dennis C. for putting Brass Eye Center on my radar. I'll spare you the gory details, but there was something wrong with one of my eyes. My instinct was to ignore it. My wife insisted that I have someone look at it. Let's just say that I had some traumatic experiences with eye doctors in my youth, and I was less than thrilled about the prospect of anyone putting drops--or prodding around--in my eye. But I put on my big boy pants, called the practice this morning, and got an appointment within the hour to see Dr. Alexander. Everything was efficient, friendly, clean, and most importantly... gentle. I really really really really hope I don't have to go back in again. But not because of the practice. I still get freaked out by things going into my eyes. However, if I do have to see someone about my eyes, you can bet that Brass Eye Center will be the place I call first. Who knows. After a few more visits like the one I had today, I soon may be over my squeamishness about eye doctors. read more

Bad experience after cataract surgery. Vision worse now after surgery, both eyes. Dr Brass is very arrogant and patriarchical. Advice to all get second and third opinions when surgery recommended (cataract) and make sure you understand everything that will happen after surgery. The doctors don't explain everything to you, and then try to make you feel stupid when you are upset with results. My opinion is they recommend surgery that is not needed, which in the end is highly unethical. read more

Okay who in their right mind likes to go to services like eye doctors or getting their teeth checked.. I can confidently say not many. That being said I've had glasses since I learned self awareness - no really my mother still has the first pair of glasses I ever used and they are the tiniest magnifying wafers you'd ever seen, complete with the rubber ends to wrap around my ears to prevent my little toddler arms from ripping them off my face... but hey I could finally watch TV and not need to be 3" away from it! So Brass Eye Center... well I've had my share of eye doctors and visits to well understand what makes a good one and what doesn't.. having been in and out of these facilities my entire life from countless eye exams, drops, puffs of air, and embarrassing myself trying to read the third line with my bad eye all on its own - I feel so bad for it - I can honestly say that Brass Eye Center is a fantastic establishment. They are super friendly, and the doctors are very empathetic and caring. They understand this isn't the most fun place to wait around and get tests done at - and they do a mighty good job in getting the job done with little hassle and lots of care. If you have been a long time optometrist visitor and thinking maybe there is a nicer place to get exams done - definitely gives these guys a shot. Great doctors do make a big difference in the quality of care they provide. "See" the difference these guys have to offer... notice what i did there ;) read more

This place should be called "Everything is Awesome".....because it is! The staff, Dr. Brass, the office itself. Dr. Brass and his amazing staff are the most professional people I have met in the area of eye care. My 89 year old mother at first went to another Dr. (Jessica Fleischmann), who was no where near as professional. First, I don't think we have every waited more than 5 min. to get into the office. Then his staff (2 named Jeff) could not be more polite, or professional.....and cheery...everyone is cheery. Then there is Dannielle, his scheduler...what fun, and again, beyond professional. To the point where my mother could not afford certain eye drops, and they graciously provided samples. She is the best! Second, I read one review where someone called him adequate....ADEQUATE??!! He's adequate like Michael Jordan was adequate in a playoff game.....uh, that would be WAY beyond adequate! Dr. Brass is indeed way beyond adequate. He is, in a word, magnificent. My mother was scared enough about getting eye surgery to begin with because of a previous bad experience she had with another Dr., but his quiet, calm, demeanor easily calmed her fears. She was smitten. Lastly, the only other thing I can say is that my mother wishes she had a third eye for surgery.....that's how much she liked Dr. Brass. And coming from a tough, 89 year old woman, who is abundantly leery of the medical profession, that is saying it all! read more

Jessie the surgery scheduler screens her calls like she's avoiding bill collectors. When she does answer she hangs up on you. I do not recommend this place of business. Eye surgery is scary enough without dealing with rude incompetent staff. read more

I scheduled an appt for pre cataract surgery. There was little to no information provided about what types of IOL Dr. Brass can provide. His website is vague & no pamphlets or videos of the procedure were presented. I understand everyone's eyes are a different situation but I was treated beyond rude by Dr. Brass. After he told me what I should want and I didn't understand, he walked me to a room with a scheduler, told me she could explain further & literally slammed the door shut when leaving. Who does this? He's rude and unprofessional. It may be his 1,000th procedure but it's every patient's first time. read more

I wanted to be very careful when selecting the Dr. who would perform my cataract surgery, especially since I have macular degeneration, so I asked around quite a bit before deciding who to use. When Dr. Brass opened an office in Clifton Park, I was especially curious since I live near there, so I began enquiring about him. I asked 3 of my retina specialists, who each gave him top grades and my private physician who did the same. I looked him up on the web, checked his background on the internet, then I asked a few neighbors, everyone had rave reviews. The decider however, was that the receptionist at my retina specialist had used him for her husband, and we all know that the receptionists hear anything that could possibly be negative. I found a careful, caring, patient, kind, and skilled Dr, who fixed my problem in an outstanding manner. If I could give him 100 stars I would do that. He was honest about the choices between the different services he could provide, was not at all pushy and the results, well I couldn't be more pleased! I can now see the computer or read a book without glasses, and drive without glasses. I no longer see weird halos at night AND, the colors I chose for my home are once again the true colors, before everything was looking kind of brown ...oh and I thought I needed lightbulbs! One other thing, the people who work in his office, are outstanding, every time I meet one, they are even nicer than the last. The office is clean, nicely done, and the wait time is minimal. Lots of stars for the Brass Eye Center and best wishes if you go there! read more

Had my first visit to the Brass Eye Center today. I was told to be at my appointment at 2:40. I showed up a little early, and registered. The lady at the front desk was lovely and very courteous. I then went and waited for my appointment. I was taken in at 3:10 and the woman who took my history and began my exam was friendly, but I do not believe she got my prescription correct because none of the options were clear even though I had expressed this, she only cared about how I could see for reading, and when I expressed that I wear glasses for a computer, she didn't do any corrections for the distance one would have when using a computer. Then my eyes were dilated and I was escorted to a seating area to wait. And I waited and waited. Then I was brought for them to take pictures of my eyes, and brought to a room to wait for "my doctor". I finally saw the doctor about 4:30, and out the door at 4:45. Dr Roth gave my eyes an exam somewhat cursory given the condition I have and it being my first visit. I asked him about my prescription, and he said you didn't say you wanted glasses. I expressed to him that I was concerned about it being correct. He said I see they had troubles with your left eye for distance, but since you only need reading glasses. I was offended by this as if it is an excuse to only do half a job. I actually get prescription sunglasses glasses, and expressed this to him. He asked if I wanted the script. I said no thank you. He recommended I return a field of vision test. I was not confident in the treatment I had received so I did not schedule another appointment. I chose the Brass Eye Center because it is close to work and the good reviews. I have to say there are better places out there even in the mall. Dr. Davidson in Saratoga is much better in my opinion and definitely after today's experience worth the drive. read more

I am not the type to run to a doctor for every pain or slight ailment. Had some eye pain that was unusual and they got me into see Dr. O' Malley. I have/had 20-25 or 20-20 vision in both eyes and my vision dropped off fast combined with pain. Dr. diagnosed it as Uveitis, put me on a treatment schedule and the condition improved as the doctor predicted. My vision is back to normal. Dr. O'Malley is a very good communicator, very patient, not afraid of a lot of questions. He is also very confident which gives the patient confidence as well. read more

Just completed my first visit with Dr. Brass regarding my old age eyes. I must express he was the most congenial, informative, and overall the most impressive and thorough physician I've ever had the pleasure of being treated by in my 68 years of life. He was not in any hurry took the time to explain issues I didn't quite understand or was still concerned with. I look forward to my annual follow up visit as I know I will be in excellent hands. Lastly, his assistants and front office staff were very all pleasant, efficient and congenial THANK YOU ALL. Russell Weinlein read more

IS THERE A LESS THAN 100 STAR RATING AVAILABLE??? I am so upset and disappointed in the lack of care or concern by the entire office staff. Today was my first & last visit to this over the top unprofessional place. As I was checking into my appointment, I was informed by the receptionist that Dr. Roth does not accept my insurance plan. Wait.. What? When I called to make the appointment, I stated that Dr. Alexander JC Penny Eye Care) was referring me to Dr. Brass (keep this tidbit in mind). As she was taking my info, she asked me who was my carrier. I replied, and also stated that I already checked the website and Dr. Brass was listed. She replied, please call your insurance carrier as sometimes things will change and it may not be accurate on the website. Fair enough. I called, and sure enough Dr. Brass was part of network. So why when I show up today do I have an appointment with Dr. Roth? I already stated who I was referred to and that is who I wanted to see. If you knew that Dr. Roth does not take my insurance, why wouldn't you tell me? Or better yet, don't schedule me with him. Stated that I was really having issues that I was concerned about & needed to see someone today. She continued to say that Dr. Roth does not take the insurance--if I really wanted the appointment, I could have it and pay out of my pocket. Or, she said, you can come back tomorrow to see Dr. Brass. NO-- I took time off of work TODAY, because today was my appointment. They would not accommodate me. She asked me if I had asked Ins carrier if Dr. Roth was in network. NO-- because I thought I was seeing Dr. Brass!!! Another woman stepped in and stated over & over the same thing (as a 3rd listened through the sliding window) Then a 4th stepped out from behind the office & was just as rigid & rude as can be. When I asked again, why would you give me an appointment with a Dr that does not take my insurance? She stated, we typically tell you who you have the appointment with, so you can verify with your carrier. My response was, yeah, operative word there-- typically. As you DID not tell me or even lead me to believe I was not seeing Dr. Brass. So I left in tears and very angry with the treatment I just incurred. My parents, who were waiting to bring me home, as I was told I could not drive after the appointment, saw how upset I was. They promptly drove me to their Dr. I spoke with a very professional woman- who CHECKED my coverage for me and gladly made an appointment for me. Yes, I have to take additional time off for the appointment. Which truthfully, I would have done to see either of your Dr's- but the simple fact that all 3 women were so indignant to think that I implied any miscommunication on their part-- that I will NEVER again step foot in there. I will make sure I tell EVERYONE who ever asks about my eye care to stay far away from you. I also called Dr. Alexander's office and suggested he choose a professional practice in his referrals. read more

I can't say enough about how great my experience has been with this practice. After a very negative experience elsewhere this place was like a dream. No unreasonable wait time, respectful and attentive staff and Dr Roth was a pleasure to work with. He was super professional and identified quickly a health concern with my eyes. He ordered the tests I needed then made sure he expedited the results so that at my follow up visit one week later we could review it. No anxious waiting etc. When I needed a referral the front desk booked it for me on the spot. I've already had all my records from other offices forwarded here as this will be my new eye care provider permanently! read more

Dr brass is thorough, professional, has a great bedside manner. The staff are all polite and friendly.