Dr Brass did my Cataract surgery on December 28, 2021. I couldn't be more pleased. He took time to…read moreexplain to me everything that was going to happen. what I could expect etc. He was very open and honest with me. Practice is very well run, excellent staff today was my last follow up after the Cataract surgery. Right now I have 2020 vision in one eye and the vision is crystal clear. Thank you Dr. Brass. for the care and professional service you all provided! Highly Recommend !! M.Pelletier

I made it clear I did not want to return to this environment, however, I was forced to goto a…read morefollow-up simply to get the refill that was already on my existing prescription. After several experiences over the course of the week were staff violated my HIPPA rights - notably when one receptionist grabbed the phone from another, stated my name and said she was ending the call (direct HIPPA violation) and hung up on me, I'm now tasked with tedious ethical obligations. It's important to note I deal with two large Doctors offices weekly - for many years, including getting prior authorizations - for a serious internal injury. The staff openly talk about patients. Dr. Roth engaged in office gossip, then based off that decided to call and attempt to degrade and threaten me. They're all rather stupid not to realize everyone has the ability to record things, and as a communication professional, I was so disturbed after my first contact I knew to protect myself. The slander he slung hurt him grossly as it is all contradicted by the conversation I had earlier in the day with Casey (who is highly manipulative and exhibits deep psychosis/lack of empathy comparable to seri@l k!llrs). He didn't even take the time to collect information before the call, not aware his threat meant nothing and me answering was giving him the shovel. He talks real loud.

The office is ALWAYS late and always re scheduled appointments . The doctors are rushed because…read morethey are over booked and we got rescheduled and the office did not tell me the appointment wouldn't be in the office we normally go to! And was rude at check in because I went to the wrong office. Overall I will be looking for a new eye doctor!

I will NEVER come back to this place. My appointment was at 1:00p.m. I never got put into a room…read moreuntil almost 2:30. And then was left in said room until 4:00p.m. Spent all afternoon there and still left with no answers. The doctors were rushed and all over the place yet I was still left waiting for way long than I should have been.

If you are looking for a good eye doctor in this is the place you should try my wife goes to him…read morefor years and he's a very good doctor he probably won't be there much longer I think he's about to retire but I know one thing is very busy and you need to make an appointment

If you want whiplash go see her. She has one foot in and one foot out the door…read more You can wait 1/2 hour OR MORE and she MIGHT give you 5 minutes IF you're lucky!!!

The doctor is always in a frantic hurry and doesn't stay familiar with your condition even upon…read moremultiple visits. She speaks over you giving notes to her stenographer and doesn't seem interested in your care. She's very unprofessional, lacks compassion and makes the patient feel worse than how they came in. This doesn't feel like health care.

I was very happy with my visit. They got me in quickly, there was no wait for my appointment they…read moretook me right in. Very thorough and they pay attention to detail (which they should).

In my opinion, due to my experience, always get a second opinion with any kind of surgery,…read more especially for your eyes.

Dr. Duffy is very competent but absolutely no personality. Appears to always be in a rush.read more

Dr Duffy is a consummate professional. He's done my cataracts 7 years ago .. never had a problem…read morewith my eyes ...see him annually

This is a practice that is not patient friendly and Only Dr Orkan is a great doctor. His son fires…read morepatients if he doesn't like the way they act and patients have to wait over 3 hours to be seen while the doctor leaves the office. Never will I go there again. The doctor spoke down to me because he was having a bad day and was unprofessional.

The technicians are pleasant enough. Everything seems to take a long time, so be prepared to wait…read morequite a while. The doctor is competent, although you spend very little time with her. There's not a lot of communication. My main concern was with the receptionist at the check in/out desk who was quite rude. I don't think a person with this kind of attitude should be in the position of greeting or interacting with patients. Generally the care I've received with this practice has been good. But there is room for improvement with patient interaction.

I have to agree with their very low rating. A couple of years ago I went there for a consultation…read morefor blepharoplasty. They did a thorough exam, took lots of photos. It was denied by my insurance company because they didn't send in the photos. I called the office and they kept transferring me to the person that takes photos so I could schedule photos but I already had photos done because they weren't listening to what I was saying. I finally got to the right person and they said they did send the photos so I asked them to just please send them again because they don't have them. Apparently they sent everything in as a new claim and it was denied because I already had an open claim. They also only submitted the claim for only one eye!! I ended up going somewhere else and was successful. Fast-forward to now, I went there for a certain issue. When I made the appointment I explained what was going on and got the appointment within two weeks. So I went there and they started doing their usual checking my vision, dilation, and when it comes to the actual eye test I was having a lot of trouble because I was there because I was having an issue whether I was wearing glasses or not. The technician got annoyed with me and kept saying I was being inconsistent and that she couldn't finish this exam because I was just being too inconsistent and I finally said well I'm not here for this anyway. I'm here because I'm having an actual issue. Apparently nobody told them why I was there. They thought I was there for a check up and some glasses. After almost 3 hours I finally got to see the doctor who started talking about glasses. Again I told him I am not there for glasses and told him what I was there for. He got a little flustered started throwing his arms up in the air he's like I just don't know and said a few other things and just left. Huh? He did order a test for my optic nerve which looked fine. He rescheduled me for two appointments. So I went in today for the first one and you know what it was for? Glasses! I asked even before I paid the co-pay what I was there for just to be safe and that's what I was told. They said sometimes prescriptions can change. And I said well it happens when I'm not wearing my glasses too so I'm gonna bet and say it's not the glasses. They still tried to get me to get the exam for new glasses! They do not listen to their patients. At all.

I am so happy with Dr Maureen Sienko and all the staff at this office. Relaxed, friendly, patient…read morestaff - such a good vibe to this branch of Di Napoli! I felt listened to and seen. And this is not the usual for any middle aged woman dealing with the medical industry. It turns out I have cataracts to deal with and they were awesome at explaining what would be done and made a referral for me to a cataract doctor.

My wife and I spent several hundred dollars on glasses in 2023. I stopped by the store with my…read morereading glasses because the coating is peeling off. I was told by the receptionist that there was nothing they could do for me. I would not recommend doing business with these people, eyesight is far to precious.

Fast kind, considerate service from the doctor. I feel well taking care of any of my eye issues are…read moreaddressed by this doctor. Thank you.

Dr. Loccisano is one of the most considerate ,upstanding Dr. in the capital district. He goes…read morebeyond with his patients and gives them 110 per cent of care. Dr. Loccisano is very efficient, thorough and takes his time with his patients. My review is not just to say he is a great Dr. ,but I want to add he is a wonderful, selfless human being. If I could rate him 1-10 I would give him 1 million.