I went to visit my great aunt. The AM caregiver Angela was so helpful and kind to me and my great aunt. She is hard of hearing and is 101 years old. Her room was nicely neat, it smelled fresh and she was happy. I got to sit with her during lunch and they served an amazing meal (with greens, cornbread, chicken and black eyed peas)! Wow! It smelled so wonderful it made me hungry too!! I had an opportunity to sit in on my great aunt in an activity. The interaction was so respectful and nice. The activity was crafting a necklace and the coordinator was so patient and helpful. Braswells give me a confident feeling that my great aunt is cared for properly. I would recommend this spot to anyone looking. read more

With all the negative news coverages I saw when Covid was active, I've been avoiding putting my mother in an Assisted Living facility. Finally I realized she needed more than me to help her, so I toured Braswells Chateau Villa. Imagine my surprise when I received a nice welcome upon my arrival. Right away I noticed the spaciousness of the dining room and these beautiful high chandeliers. I got to listen to a resident play the piano beautifully in the lounge. I was impressed with the courtyard in the middle of the building with an elegant stone waterfall. I got to meet the activities director and got an activities calendar. Immediately I knew this was the right place for my mom. So, I moved her in and I am happy to see her thriving and wanting for nothing. Just what I wanted for her senior years. Thank you Braswells Chateau Villa for all you do. read more

Braswell's Chateau Villa is a friendly little community. I love their high ceilings in the dining room with chandelier lights. Really gives a nice ambiance to meal time. It's so nice how they have a Veterans wall to recognize the Vets. The activities calender has some fresh ideas I had never seen on an assisted living facility activities calendar before. read more

Beautiful place with loving people and caregivers always giving their best to help assisted living folks. They have fantastic activities and also food, the environment is great. read more

I actually had them investigated. Brought the staff gifts to make sure my loved one was treated well. Found poop on her wheel chair, and bruises on her body. Found urine in her bed, it was soaked. Instead of cleaning the bed, they made it to make it look as though it was clean. We took her home. Horrible horrible place. read more

My 91 year old Mom has been a resident for the past 3 years at Braswell's Chateau Village in Redlands, CA. The people there have been attentive to her care and concerns. There is good communication between the staff and Mom, and with Me. I greatly appreciate the reliability and assurances I get when asking for help for Mom from the staff. Did you know there has not been any Covid 19 at this facility and not at the 2 other Braswell's Assisted Living homes in the nearby area? That's FANTASTIC! The people working there have been smart to react quickly when it was known to quarantine and they have remained diligent and constantly alert to keep Braswell's Chateau Villa clean and safe while still accommodating those who live there. Thank you so much to all the hard working staff - Mom & I think you're terrific! Thank you for keeping everyone SAFE! God bless you all!!! read more

When I go into Braswells, I really enjoy the family feel of the place. I'm impressed with the teamwork of the staff. It's nice to see a group of workers that are always smiling and so very compassionate with their Residents . read more

My Mom lived here for about five to 6 months in 2017. She had her own room and bathroom. Overall it was clean and kept tidy, and laundry was done. Mom was wheelchair bound and unable to take care of herself. She relied on the help of caregivers to help with things she couldn't do on her own, like get dressed, shower and use the restroom. She said that they had left her in the bathroom for more than a hour on several occasions. The many times I visited her there, it did have a unpleasant urine smell about it in the hallways. Other residents thought I was a caregiver and asked for help. There's not enough help to take care of the needs of the residents. Although, everyone seemed nice and helpful, it did take a long time for help to come when Mom needed it. Mom expressed that sometimes things would come up missing from her room. but this is common in most facilities, although that is no excuse. There's always room for improvement. On one occasion they were too rough with placing her back in her wheelchair and it resulted in a broken hip. She had to have surgery because of that. The facilitator expressed regretfully that she would have to fire the caregiver who was responsible. My Mom was placed in a different facility by her social worker, after she was rehabilitated months later. Overall, if you have a loved one residing here, check on them frequently. read more

Stopped in to visit my husbands aunt and could hardly get down the hall without wrenching, absolutely FILTHY!!!! Fecal matter and urine on the floor of the room when we asked my husbands aunt about it she said her roommate had an accident and that they were told that nobody is available on the weekends to clean it up!! WHAT?? She didn't have any towels in her bathroom to bathe with and the bathroom was a absolute disaster! The elderly people in these places are here because they can no longer do things for themselves they need full time care. This place is absolutely disgusting and it is a horrible shame that the elderly are at the mercy of places like this. Shame on them... read more

I recently had a loved one at Braswell's Château Villa and I could not have been more pleased. They went above and beyond what I would call assisted living. Unfortunately I had to move her to a skilled nursing facility. Janie and Kelly were more than helpful as were their staff. I would recommend them to anyone who needs assisted living read more

I will be eternally grateful for the loving care extended to my precious Johnny. I didn't want Johnny anywhere else but Braswell's, so thank you to all the staff!! With all the recent changes in leadership, and the addition of their nurse, Tammy, I was so comforted by her tender care of him. Thank you to Kelly for her spiritual care towards my Johnny...all care staff, thank you....you all kept him clean and dry, I know you loved him! My Johnny was at Braswell's Chateau for at least 7 years, and it was his home. Mr. Braswell was always available to talk and answer any questions I had, and was always a comfort to me. read more

Roaches in bathroom and if you see them in the bathroom you know there everywhere!!! So they come and spray poison all over the place enough to make YOU SICK but not the roaches!! read more

It was so great to find Brasswell Chateau in Redlands for my dad and his wife. They both lived there for one year. The staff was so kind and tentative to all that lived there. Brasswell is in the best location, right off the freeway, down the street is the grocery store if you need on. There is also a small park around the corner. My parents were so happy there cuz they still felt independent but new all their meals and needs were taken care of. Thank you Brasswell. read more

Just got back from a visit to the Chateau, in honour of Mom's 100th birthday. She lived her last years here, 2009-2013. Thinking back on those years, I feel so grateful for the loving care Mom received from all the staff there. It was a good home for her, and she was treated with respect and love. read more

Mostly super nice staff! But, they are not trained to improve patients with severe dementia, speech disorders and low/no vision. Occasional bus trips in the local community, possibly for a fee. They do not encourage independent travel on foot or paratransit, etc. Location not far from downtown; pedestrians must cross a very busy street to get to shopping, banking, and restaurants. Pretty big lunches and small dinners only served at certain times with a limited menu. Common areas are almost always beautifully-decorated with a fountain out back and hanging plants. The building is 50 years old and sometimes it may take months to make basic room repairs and key replacements. read more

This place has always treated my grandpa well, the staff really do care and they try to have all kinds of fun activities for the residents. They also decorate a lot for the holidays and try to keep everyone cheerful. I've been around a lot of nursing homes and assisted living places from Redlands to LA from many sick relatives, and this one is by far the warmest and friendliest I've been to. read more

They were giving us choices on food for a while but that did not last long. They throw away a lot of food because no one likes it, but that doesn't seem to make a difference. They serve all processed frozen meat. It's really not healthy food full of salt and chemicals, not good for seniors. The cooks are like fry cooks in a coffee shop. They are now raising the rent over 40% on some residents. The carpets are dirty and full of germs and should be replaced with tile, wood, or linoleum. They only clean the room carpet or change flooring when someone moves out. read more