My grandmother was admitted to Windsor Cypress Gardens after a fall at home. The goal was for her…read moreto receive physical therapy to regain strength in her legs and become more independent. Unfortunately, our family's experience was heartbreaking, and I would never recommend this facility to someone I love. From the beginning, it felt like physical therapy was not the primary focus. We also became concerned that she was not consistently being assisted with basic hygiene, toileting, or changing when needed. While she was staying there, she developed a urinary tract infection (UTI). Because of her age, the infection caused severe confusion and hallucinations. Her condition became so serious that she had to be transferred to the hospital. After spending several days in the hospital and receiving appropriate treatment, her hallucinations stopped, and she improved significantly. When she returned to the facility to continue physical therapy, things unfortunately got worse. She developed bed sores, and she also had a foot infection that continued to worsen instead of improving. Our family was deeply concerned about the care she was receiving and whether her treatment plan was being properly managed. One of the biggest issues we experienced was the lack of available staff. My father and I visited multiple times, and on more than one occasion it was nearly impossible to find a nurse. One day, my father walked through the facility twice looking for someone to help, and the only employees he was able to find were members of the custodial staff. They were kind and helpful, but they should not have been the only people we could locate when our grandmother needed medical assistance. The experience that will stay with me forever happened during one of our morning visits shortly after breakfast. We were told that my grandmother had "just woken up," but when we entered her room, she was completely soaked in her own urine and other bodily fluids. She desperately needed to be cleaned and changed. My father and I did everything we could to help her ourselves, but we needed clean briefs and other supplies from the staff. We pressed the call button and waited. We continued waiting. It took approximately 45 minutes before we were finally able to get someone's attention. During that entire time, my grandmother remained in that condition while we tried our best to care for her ourselves. No family should have to watch their loved one go through that. Every patient deserves to be treated with dignity, respect, and timely care. I want to acknowledge that I'm sure there are individual nurses and staff members at this facility who genuinely care and work hard. However, based on our experience, the overall quality of care, responsiveness, and staffing left us feeling that our grandmother was not receiving the attention she needed. We ultimately made the decision to remove her from this facility because we no longer felt she was safe there. I would not trust Windsor Cypress Gardens with the care of my grandparents again, and I hope this review encourages the facility to make meaningful improvements so that no other family has to experience what ours did.

Our family is so grateful for the exceptional care my son has been receiving at this facility…read more Since arriving, we have seen tremendous improvement in both his physical strength and his overall outlook. The staff is attentive, compassionate, and always willing to help with any need, big or small. The physical therapy team has been incredible. Receiving therapy twice a day has helped him grow stronger each day, and the progress he has made has exceeded our expectations. We are seeing improvements physically, emotionally, and mentally. Most importantly, we are seeing his spirit return. He is smiling more, showing determination, and demonstrating the heart of a true survivor. The encouragement and support from the entire staff have played a significant role in his recovery journey. Thank you to everyone for your dedication, kindness, and genuine care. We appreciate all that you do and are so thankful to see him thriving and moving forward every day.

Everything. From day 1 with my wife to the very last day. All staff was great! Some patients need…read moreto mind their own business but other than that....AWESOME WORK, Valencia Gardens!

If you're looking for rehab, this place is excellent. The only true five star in the region.read more

There may always be a few ups and downs at a care center but things are resolved to satisfaction if…read morethat does happen. The front office peeps do a great job. The care staff first rate! Too many to mention that do a tremendous job such as Manny, Maddie, Eureka, Andrew, Marlene - everyone!!! If you have a loved one you want treated with care, kindness and respect - this is the place!!!

Everything. Poor attention to patients. Poor respond times…read morein need Bad food Short on staffing

Very good the staff is extremely professional quality of care is very good. I have nothing bad to…read moresay about them. Everyone is extremely professional and they are extremely kind 10 out of 10.

Both of my parents have been here. I've had great experiences with Stephanie and the team. It's…read morenever easy when this happens. I always found Stephanie, the doctors and the nurses highly responsive. My dad is now in assisted living and still tells me how great Palm Terrace was for him. He still says their Bingo is better.

Having my husband leave the hospital to transfer to a subacute care was terrifying for me because…read moreof all the horror stories you here. We prayed fervently for God to take us to a good place. We ended up at Mission Care Center in Riverside. I can't beging to express the high level of care we received. Every staff member was amazing and spiritual. They were patient with how meticulous I was with my husband's care and they were eager to please. I wasn't afraid to leave him when I had to go home because Every time I came back I could see they were extremely amazing in his care. I will forever be greatful to them. Thank you Julie! Thank you Elena!, Estella,Greg,Eric,Ramon,Gerad, the CNAs, the RTs, Bong, Ximena and so many others! Thank you for givgiving me the peace I desperately needed. You are an amazing Center!

I had a great experience at mission care the service was 100 percent good and the whole staff also…read morewas great with so many answer giving to are family. I will tell a lot of people's about mission care in riverside. Thank You,

My husband received the best care. When he first arrived to the facility he could not walk or…read morestand. 6 weeks later on discharge day he walked to the car Thank you PT therapist. I want to thank Marlene who made the transfer stress free. Marlene has the biggest heart and a true Gem. The Nurses and CNA are amazing and truely care. Your search is over. This place is all you need. Give them a call.

My care there was excellent. The staff were exceptionally friendly and helpful to me. The physical…read moretherapy guys (and lady) are superb and so positive which helped me with my healing process mentally as well as physically. I'll be back to see you guys but not as a patient gonna bring you some good food from my daughter's food truck " DYNAMITE DISHES " ... Ms Kim Walker

My step-dad was in this nursing home for almost two months. His name was Steve M. The staff are so…read moresweet and helpful. Knowing families are going threw tough times they try to make things as smooth as possible. Case management is very organized. The nurses are just amazing. Im so great full for their help and definitely recommend. Your loved one will be well cared for. In a careing, even fun, environment. 5 stars. I would give more if I could . Thank you Villa nursing home

After a left shoulder cupp replacxement at Parkview Hospital, I was transferred to Villa for rest…read moreand care. My bed was too small and when I rang the bell for help to the restroom, it took over twenty (20) minutes for an attendant to come to my assistance. Their care was so bad and unresponsive that I had my husband take me home for care the next morning. I went out of my way not to cause problems with their attendants, but that didn't change anything. They were more interested in filling an empty bed than issuing the necessary care needed. Their care was consistently non-attentive. Very disappointing. Anna Apodaca, 83 years years old.

I was transferred to this facility on December 1st from the hospital for physical therapy for 3…read morefractures in my pelvic area. I was greeted by Estela Smith Yank aka "Star" who I consider the best CNA there! She gave me a very warm welcome and even though dinner had already been served, she managed to find me something to eat and drink. If they give out CNA of the year awards, she definitely deserves it! The physical therapy team here is the BEST!! My main physical therapists were James and Jaime who always encouraged me and answered all my questions. Each physical therapist there has assisted me one way or another and they are ALL great! They helped me find the confidence to work hard and be able to progress with my healing. I would also like to give a shout out to Mariavik, Edna, Arani, Ashley, Leslie, Letitia, Guadalupe, Raquel, Gary, Natalie and Marlon. All friendly and helpful caregivers. Thank you for a positive experience!

Earlier this week I received a visit from a young man named Trevor who said he was the hospital…read moreadministrator. He had read my first yelp complaint and assured me everything here is not as horrible as I think it is but from now on if I have an issue to call the main number to the facility and ask to be transferred to his voicemail and leave a message. Since then I have left him messages on 3 different occasions for 3 different issues for pretty much zero resolutions. On this past Tuesday I was transported on a gurney 1 hour each way to my dialysis in hemet. The trip was brutally painful. When i got back I told many nurses, office staff and even made several calls telling whoever would listen (or who I THOUGHT was listening) that I refused to make that trip again. My left collarbone and arm are broken along with my left hip. I have a pressure sore on my tailbone. Laying on a gurney in a bumpy transport van for 2 hours total was more than my broken 70 year old body could handle!!!! I only go to dialysis Tuesdays and Saturdays so I figured in the 4 days in between one of the many people that work here could have relayed the message to this "hospital" and the transport team I would not be going today to dialysis. At 3am transport came anyway. I apologized to them for making a wasted trip and now my anxiety is once again through the roof. Long story short I did what Trevor the administrator told me to do. I called the facility and asked to be transferred to his voicemail to relay all this information as HE REQUESTED! They refused to transfer me and the nurse came back to my room to tell me they cant transfer to his voicemail because his office is locked. Now I'm no brain surgeon but, HUH???? I've had more anxiety this short week here then I've had my whole life. I am full of anguish and depair, and on top of everything physical pain. Since I know Trevor reads yelp before checking voicemail I believed this follow up would be a quicker way to get my point across.