04/02/26....picked up bacon egg and cheese biscuit this morning. Awesome flavor, just the right size! $3.49e Melissa is very charming and cheerful, awesome employee. Go get you some! read more

I like eating here and enjoy the ice cream. About 3 months ago my whole family got food poisoning. It was rough. We think it was from here. We didn't come back for months. Came back on Friday night, the next days my kids and wife had diarrhea. I had a chicken sandwich and got nothing. So, my wife says we're done going here. We'll probably start going to the one in Sherman. read more

Ordered a cheeseburger, fries and a milkshake. Honestly, tasted like Dairy Queen. ‍ I was visiting Texas and saw these restaurants on my trip, and they always had a line of cars in the drive thru. So I decided to stop and see what the fuss is. Honestly, I didn't see what the fuss was about. It's very basic, a bunch of kids working there that obviously hate their job, and it tasted like DQ. Not impressed. read more

We have a great Braum's in Van Alstyne. Great burgers, great ice cream, and great people. Very well managed and they take pride in their food. read more

The food was mid the burger itself was good but the cheese was rock solid and the service was terrible it took so long for them to even take are order and when they did the guy was so quiet we couldn't even here him, the only thing good was the environment. read more

Braum's Ice Cream and Dairy Store - Ice Cream & Frozen Yogurt Near Me - Van Alstyne, Texas

Good if u just want ice cream, if your wanting food dont waste 30 minutes of your time. Employees are very disrespectful or nonverbal.

It's no secret that the Van Alstyne Braum's is struggling. I feel so bad for the kids behind the counter. They're kids. It's probably their first job. Have you read how mean these reviews are? Can you imagine being 16 years old and someone screaming in your face about a melting ice cream cone or cold French fries every single day? Have a little perspective. Sometimes management (a whole entire adult) is there, and things move along a little more efficiently, but it's not consistent at all. Where is the training? Where is the guidance? Where is my milkshake please? (We have had to wait more than 30 minutes sometimes. Which. Whatever. First world problems for sure. But also. Literally what is going on back there? Are y'all okay? Who is making morale so low back there that this kind of thing keeps happening on a consistent basis?) Is this a low-stakes environment? I mean, yeah. It's burgers and ice cream. But look, when Braum's is good, it's really, really, really dang good. Other chain fast food should be quaking in fear before the magnificence that is Braum's on a good day. If they sold ibuprofen and toilet paper, I would literally never go grocery shopping anywhere else. I know you guys can evolve the Van Alstyne Braum's into the formidable titan of ice cream and deliciousness it is capable of becoming. Please. We are counting on you. The Sherman location is a wasteland. You are our last hope. Most of the time, this location has more bad days than good. We had bone fragments? Plastic shrapnel? in our burgers a few days ago. Absolutely unhinged. The surprisingly present manager chalked it up to a processing issue and refunded the meal, which was nice, but also....what's going on? It's not the first time, either - I've gone full karen and called corporate a few times, not to be Big Mad About A Melted Sundae, but more like Hey, This Store Clearly Needs Some Additional Oversight And Training And You Are Not Investing In Them And That's Not Cool At All. Anyway. I hope this Braum's eventually gets the support that's needed. On the days it's good, it's really good. On the bad days, it makes me want to clock out for the last time and throw my apron on the ground, and I don't even work there. read more

We stopped by on the way to our daughter's house. They were moving in to a new house and we wanted something fast. We got our order quickly and it was hot and fresh. We ordered our food to go and I always worry that it won't be correct. We didn't take the time to check it but it was exactly what we ordered. We were very happy with our experience. read more

Customer Service is severely lacking. After reading reviews how the kids are just kids. This really falls on management and training the kids. It just not the kids. After being ignored in line for about 5 minutes to get just ice cream (by 2 kids and an older adult) finally a teenager (Danielle) ask for my order and apologized for having to wait. Customer Service is not that hard. Just passing through. Next time will just continue on to McKinney. read more

This Braums was the perfect spot to stop for lunch! The inside was clean and big, to include a large grocery area, ice cream order spot and lunch/dinner order spot. We got there in between lunch and dinner so there was not a line. We were able to order pretty quickly and get our food in the same fashion! The customer service was quick and professional. Large parking lot right off the service road. Great spot and yummy ice cream! read more

Lately the service has been extremely slow. I understand that the amount of staff on hand determines the speed at which food can get sent out. We waited an hour for food. Another family still hadn't had food even after being there for over an hour. At which point, we still did not get the milk shake for the kids meal. Dipping sauces were missing. And part of the order was incorrect. At some point the inside needs to close down and only do drive thru. Getting drive thru patrons were getting food substantially faster. Let people know what's going on. Figure out a way to manage the situation. Not letting customers know that you are running 30-60 minutes behind is unacceptable. I would have been more than happy not to order if provided that information. read more

I order a peanut butter and banana malt and when I opened it I found multiple pieces of styrofoam in my malt read more

Braum's Ice Cream and Dairy Store - Styrofoam from my malt - Ice Cream & Frozen Yogurt Near Me - Van Alstyne, Texas

Usually get good sundies but today tried the Strawberry shortcake both sundies had stale cake, got a gut bomb after eating it. My wife's cone leaked what a mess. Stick with the simple sundies. This purchase was not worth $10. read more

The service was fair they forgot my daughter's burrito and put cheese on my biscuit so we had to drive back.

We always used to enjoy this restaurant. They have really gone downhill. Besides the fact that the place is not cleaned properly... Maybe they're just having a bad night. None of the employees wear a surgical mask... OK I'll forgive it... I know people are weird about that. But the one thing that is grossing me out... They have teenagers working behind the counter with long curly unkept hair. Hanging right over the food as he poorly preps it. And yes... I found a hair in my hamburger. read more

Braum's Ice Cream and Dairy Store - Please make your employees wear hairnets. - Ice Cream & Frozen Yogurt Near Me - Van Alstyne, Texas

We have been waiting for our order 35 mins two hamburgers, one young boy cook and 6 orders behind. Poor service

The ice cream there is really good (food's average). I also like the little store they have inside. Everything's fresh, they have their own milk, which is really good, and lots of different flavors of ice cream. read more

Got a simple order all wrong. They do this all the time... pleas get better staff, it's not difficult to take orders when no body is there haha read more

The ice cream is great! But the fast food is often old, and the obviously old grease leaves a nasty aftertaste. Unfortunately, the service also stinks here. Multiple times (due to the lack of local competition) my family has patronized this Braum's, only to stand at the counter being ignored for 10 minutes or more. When we finally spoke up and asked if someone could take our order, employees just looked at one another, clearly not wanting to help us. Several times we have encountered cashiers that can't count change and have tried to give us back more than we paid. Thankfully my husband is an honest man. But the saddest part is that every single time we have gone, the staff says, "here you go" or "here's your card", instead of "thank you". Even the manager refuses to thank customers for their business! Call me old fashioned, but I have always been taught to thank a customer. read more

Good ice cream great fries crispy salty fries that go great with the ice cream. The severs can be a bit iffy but nothing majorly although, the drinks taste weird sometimes. Bad but the bathroom moved it up a star. Now starting out there are only two which you might say. "Ew what if there are more then one person" now I use to think that but I think there able to mange them better also there able to make them so much bigger there is total privacy I would recommend. In conclusion, all food thats not fries all right fries 10/10 ice cream good solid 9/10 bathrooms 10/10 read more

I definitely DO NOT recommend this place for anyone. I would give this zero stars if i could. Went here to get 2 kids meals today at 7 pm we had 2 people in front of us and it did not look busy in the parking lot either. It took us 20 minutes just to order our food then sat in the line for another 20 minutes to get to the window only to have me pay and pull into another parking spot on the other side to only wait there for 20 minutes. I finally got tired of it and walked inside to talk to a manager and she was very rude to me and told me that my food was ready just not enough people to bring it out to me. She set my food on the counter and walked away. Did not even care to talk to me and say sorry. The only nice person there was a girl with red hair and told me she was super sorry for any inconvenience. read more

So just keeping it honest here. We strolled in a little before 8.... one of the guys went to use the bathroom... no toliet paper and no towels to dry your hands... uhm I'm not even gonna ask or say it... Ordered and went to look for napkins.... none... every table was a mess, like no one had cleaned a table.. they did have the cleaning solution out so we took care of that ourself.. then used the towels to clean our hands... We ordered two burgers and fries.... took 15 minutes to get our food.. and well the burger was just like any brands in town but the fries were cold damn it. But it was a good burger just like at home and that's what we wanted! read more

There are 8 people working in the back and only one kid doing ice cream with 6 people in line. This place sucks.

Young blonde tried to give our girls melted jr. frozen yogurt cones last night at the drive thru. Only us in the drive thru window, so they were hardly busy. My husband originally asked her to fix the one cone for our 6 year old so it wouldn't melt in the truck. She got so pissed about it. Stood there and stared at us like we were completely insane for asking this of her although the chocolate ice cream was almost touching the bottom of the cone! HaHa I told her she didn't have to be rude about fixing a cone. She rolled her eyes and never once let us know that she was ok with doing that for us! Nasty girl~ Nasty attitude! Completely disrespectful and would not give her name to us so I could make a complaint. Did this in front of our children! Not nice!! Rude people. Work somewhere you don't see or talk to your community. read more

It's a Braum's, maybe a little spacier than others. Easy access to a clean restroom in a clean store/restaurant. The thing that stands out about this location is that the stretch of the 75 frontage road that it is on has two-way traffic. It's the small things that make me happy like being able to get into the parking lot coming from north of the location without having to go to the next exit to the south and turn around. read more

I ordered 1 shake and they took over 15 MINUTES!!!! To get it out to me!!! While they had 4 other customers buy food and whatever and then finally got to me... WORST PLACE TO GET JUST ONE SHAKE!!!!!! read more

So frustrating. Today is literally, not exaggerating, my 9th trip in the span of several weeks trying to get a scoop of freaking chocolate chip cookie dough. I don't know who is charge of ordering, but they gotta go. I just don't understand the difficulty of it. And if you know you run out, then order more the next time. It's really not that complicated. I guess I'm going to have to start calling before driving up there and waiting in the long lines to confirm you have it. Very frustrating. I likely will get a pint from Baskin Robins instead. read more

Store has wildly been improved due to a new store manager taking over. Great place to go for milk and butter same with affordable food to eat if you're in a pickle! read more

Every time I go there there's always something missing or messed up. The last time I went there my shake wasn't mixed up at all. I drank it and it tasted like pure salt. I'd never recommend this place even if I were being forced to. read more

This place was unbearable. They have an employee who was completely disrespectful and straight up rude. She was horrible. Just horrible. I believe if I read her name tag correctly her name was Faith. Every time I tried to order she would just aggressively rush me and act like I was a burden on her. I was appalled. I have never had service so bad in my life. There is not a single chance that I will ever go back to this Braun's location again. read more

Nasty, filty dining area, rude, lazy employees and no personality, mute working the drive through. No napkins given at window without asking ..as the ice cream drips over the edge of a sloppy dish. Too bad, Braums could do so much better. read more

Stopped for a quick breakfast as we were headed out of Dallas to take our daughter back to college. I think her name is Fredda (? Not sure ?) but she was very welcoming and sweet as sugar! We have never had Braums breakfast food prior to this (only lunch & dinner). My husband bought a breakfast burrito and commented how delicious it was. I enjoyed the hash browns and $1 drinks! We both were thankful that the food was delivered very quickly & we were able to jump back on the road without a long delay. read more

We have been coming to this location at least once a week since we moved to the area 6 months ago. Unfortunately, we are regularly stuck getting our food from the same rude lady. She is fairly tall (taller than every other woman there). She has long all gray hair. She is fairly thin as well (thinner than all the other females). Wish I could remember her name, but honestly it is not worth remembering. I'm certain you can figure out who she is, because she was definitely working the drive thru hand out at 7:10 tonight. She also appears to be possibly a manager. I have had so many poor visits due to only her attitude. She consistently forgets parts of the order, and she ALWAYS blames me for the error. I have had instances where she forgot extra Braums sauce that I paid for, and when politely asking for the sauce, she claps back "you should check the bag. I put it in there." This lady has NEVER once apologized for anything. Every time she makes a mistake, she has some clap back rude comment. Tonight she finally drove me to the point that I am spending a significant portion of my evening drafting an email about how terribly unable she is to provide decent customer service. We ordered a crispy chicken bbq bacon combo with a large fry and large coke. We also ordered a 6 piece chicken strip meal with large fry large coke and an extra Braums sauce. We paid for exactly that, then pulled up to our favorite rude manager (not really). She handed us a soda, then another, then a bag of food. She never said hello. For that matter, in the maybe 40 times I've visited this establishment, she never has uttered any form of greeting. She then promptly did her signature "sign off" move and slammed the drive thru window shut in my face. She has an insane amount of practice at that, because she does it to every single customer. We drove off, hoping we got the correct food. Only 1/2 mile down the road we noticed that we were missing both orders of fries. So, of course, we turned around and went to get them. Upon walking up to the counter I was greeted by a pleasant young woman, who could clearly see something was wrong since I had a bag and a receipt. She asked what was wrong, apologized profusely, and quickly replaced the missing fries. THAT girl is a rock star. She should be running the show. Anyhow, the entire time the rude old woman scowled at me from across the counter. In the time I sat there waiting for the replacement, she clearly recognized me (I'm literally there at least once a week) and didn't once utter a single syllable. Just stood there shooting daggers across the restaurant. She then flipped her hair when I turned to leave with my corrected order. Let me say this. I have worked in customer service for nearly 20 years. This woman had no place interacting with any establishment's customers ever. I normally just give her a pass because I figure she was just born rude, but when you cannot even say hello or offer an apology, then you move over and let someone else do the job. The young woman that did fix the order totally gets it. You guys have some house cleaning to do, and it needs to start at the top from where I stand. read more

Drive thru experience felt very rushed and the person at the window was rude. They messed up the order and I felt very rushed the entire time. read more

When we pulled up to the drive through we were not greeted. She said "What would you like to order?" Spent $33 on our order. Specifically asked if our condiments were in bag and it was empty so we had to get out and walk in. Got a chicken strip the size of a chicken nugget and they said there was nothing they could do, and stared at me. I've been going to the Denton braums locations since I was a kid (weekly) and never treated this way or given such small portions. read more

One of the best braums locations I have ever been to Fast ,clean and the food was great. The employee hailey was one of the best employees I have ever dealt with and will definitely be coming back read more

Very disappointed! We lived next to a Braum's and worked there for multiple years to know what good service, food and what the industry is about and what they strive for. This Braum's is NOT striving for anything! We moved to this location a couple months ago, still stoked we were close to a Braum's still. We've been to this location for our groceries, good and ice cream. I will only recommend this story for its groceries only at this point. We went this morning and got biscuits an gravy, burrito's and cherry limeade's diet for breakfast. The biscuits were hard and gross with texture, the limeade's were sweet and the soda water needed to be replaced, water down. The burrito's were tolerable yet the only thing good about our meal but was also the one thing that was missing when we left the drive through and came home. They didn't give them to us so we had to turn around and go back up there, this wouldn't be a issue normally if yesterday the 18th they didn't forget something then to. We went here for some groceries and 2 chili cheese fries after shopping, left and got home to realize there was NO CHILI ON OUR CHILI CHEESE FRIES! WTH. Went back up there to confront them and get chili on them. When we got home to eat them, some fries were really hard and some not fully cooked and what felt like out of spite.. they flooded the fries with chili even tho there wasn't much fries in there to begin with for a large. Each time we come they forget something or the service is really crappy. Even when it come to making their sundae's they forget whipped cream, nuts and cherry.. isn't that the basic toppings when making a hot fudge sundae? What is going on at this store? They need some good managers here or someone to actually take control what goes on here. Seeing the ratings now, I can't say I'm not surprised as I type this up. I know if any of this was pulled back home (Denton) things would be seriously done about it. read more

Best ice cream in the area. I've eaten inside here, used the drive-thru, but never purchased anything from their mini-store. The ice cream cones are always fresh, and sometimes the frost from the freezer are still on them. The food is good, and hot. The fries are nice and semi-crunchy. The salads are fresh, and they can make them without chicken. I usually go here for the cherry lime-aides because they remind me of the drugstore kind. But, the VA drugstore is no longer in business, so I come here instead. The restaurant is always clean, and so are the restrooms. The workers are friendly and helpful. read more

Love braums. The limeaides, ice cream and how close it is!! The store inside is a super nice perk.

Food is good, cleanliness was a problem before COVID, don't what it is now. It was always better to pick up your ice cream and leave.