Amazing Service the person at the front his name was Benjamin with curls really cared about the food he was serving, and I love how he followed the Servsafe laws to handwashing it's the little details that go a long way his attitude was really calming and energetic and showed true maturity when making my ice cream overall 10/10 place Willis definitely recommend and it's the best Braums in free DFW area. read more

This store has been most adequate but here lately has been slipping. I came right in ready to order and this nitwit walked right past me an rung out a co worker. Seems like a manager should ring up workers so they can be free to take care of customers. When she returned, she then tried to rush me through my order. Good help and common sense running in short supply read more

Braums Ice Cream & Dairy Strs - The silly cashier who decided to skip a paying customer to wait on a coworker - Ice Cream & Frozen Yogurt Near Me - Irving, Texas

Need I really say anything... oh wait yeah while they have it go grab there double bacon cheeseburger combo for $9. It's insanely filling and worth the money read more

This is the 2nd time I've been to this location and they closed/locked the doors before the stated closing time. If your hours are until 10:45, you should not have your doors locked at 10:35. I only needed to pick up one item out of the grocery section. But the workers inside (and customers) who could clearly see me standing outside the door did not care. Won't be spending my money here again - ever. read more

I've been coming to this location for a long time and their ice cream is very good. They sell ice cream PLUS they have a small grocery store. Haven't figured out which part of Braum's is the best yet - the ice cream or the food sold there. I think BOTH! They are home-styled and definitely have a one-of-a-kind taste. Favorite foods/orders: Strawberry shake, fries!, single brownie fudge sundae, banana split. Favorite ice cream flavors in order: 1. Rocky Road 2. Strawberry 3. Cookies and cream 4. Chocolate More tips for your trip: Summers get pretty busy, so be ready to expect lines. The speed of service depends on the customer, really - decisions, decisions. Service is acceptable, young staff. There's dine in - inside and outside seating. Very affordable ice cream place! read more

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Review is for the grocery market side of the store. This location is clean, stays well stocked with fresh produce, milk, eggs and other items. They don't leave a bunch of expired stuff on the shelves like other stores. Employees are friendly and wearing their masks properly. Automatic doors, usually only one or two customers, and hand sanitiser at checkout. We feel safer going here for essentials rather than the grocery store. Definitely one of their better run locations. read more

I will never go to this braums ever again. I got a chicken sandwich and the chicken was RAW and squishy. Not just a small part, the ENTIRE chicken. So I went back and had it remade.. AGAIN it was raw and squishy. Maybe because there's nothing but kids working and they are not cooking the chicken long enough. I also ordered a root beer float and they didn't even make that right. How do you make a root beer float wrong?? It was basically just icecream and a drop or two of root beer. Never again. Do not go here! read more

A+ Best Braum's in South Irving. However if you do have any issues the management will take care of you. Excellent customer service skills for the manager on duty today!!!! read more

Normally on a Sunday evening this place is full of people you can tell that is a different crew and some not knowing their position the food was really not that good was still a good place to come read more

Braums Ice Cream & Dairy Strs - Normally that place is really packed and the food is freshly made for today slow and the food was kind of bad but still a good place to come - Ice Cream & Frozen Yogurt Near Me - Irving, Texas

Here's the thing about an "ice cream" shop. To me at least, they've got to have a theme. Braum's does NOT have a theme. The fluorescent lights, the employees who hate their jobs, the "dirty" feeling at this particular location. It was just "meh." Really, wasn't anything to brag about. There are better ice cream stores, better flavors/tastes elsewhere, and as far as groceries, they're not bad, but you can get them elsewhere as well. The overall look of ANY Braum's is outdated, old, but not the good kind of old... just... boring. I can't give you one good reason to go to this location, so I'd say you probably wouldn't want to go here unless you're really in the mood for ice cream and have literally nothing else to do! read more

Braums Ice Cream & Dairy Strs - the exterior - Ice Cream & Frozen Yogurt Near Me - Irving, Texas

I know, I know. I'm actually writing a review about Braums. In all honesty, I just wanted to discount some of the other bad reviews here. Yes, you can't be expecting much from the stereotypical Braums. This one isn't sparkling clean or top-notch, but it was decent nonetheless. I additionally enjoyed the service here, my boyfriend and I used a coupon here and asked several questions in regards to what it consisted of, and all of our answers were adequately answered in a nice manner. I always get ice cream here, and I've never tried the salad. But because I was going to the beach next week for vacation, I wanted to watch my waist line. I got the Strawberry Chicken Salad and it was yummy!!! Picture included. And only $4.99 too, which is cheaper than most other fast-food places. There was a good amount of chicken, and the strawberries and pineapples made the salad sweet enough where I didn't even feel the need for some dressing. If you're not high maintenance, you'll enjoy this Braum's. read more

Braums Ice Cream & Dairy Strs - Strawberry Chicken Salad - Ice Cream & Frozen Yogurt Near Me - Irving, Texas

Really great ice cream! And the best part about it? It was so inexpensive! I had a double dip waffle cone with a scoop of cookie dough and birthday cake (blue). My boyfriend had a single dip waffle cone with butter pecan flavor. Our total was just $3.77! The birthday cake flavor (blue) was absolutely tasty with actual cake pieces in it. The waffle cone was beyond fresh and crunchy. I was in heaven! Looking forward to visiting again and trying more flavors, along with the sundaes. read more

Braums Ice Cream & Dairy Strs - Ice Cream & Frozen Yogurt Near Me - Irving, Texas

Didn't even get waited on. One couple in line in front of us. Three women working in the front. NO other customers in line. We weren't even acknowledged. Will NOT be back. Floor was filthy and dangerous, with spilled, melted ice cream in a puddle where the workers were. Absolutely the worst Braums I've been to. Definitely a poor reflection on this chain. read more

It's not amazing. The employees are lazy and would rather turn down their customers instead of satisfying them with great service. My friend and I (who btw my friends first time) after hyping up Braum's ice cream for them, decided to go to get some traditional, amazing ice cream! My friend didn't enjoy it as much and wasn't convinced. I believe it's because of the sad customer service experience. Hopefully I can change his mind. But it'll be hard considering they kept saying they ran out of the most popular flavors which happen to be our favorites flavors! Duh! Well they couldn't even throw in a free Small fries. Nothing to make up but a "oh we didn't make any sorry" from this Caucasian young lady... so sucky but whatever. read more

If I could give them 0 stars I would. I went today and it wasn't that busy but the workers were all rude and stuck up and bitter. They messed up my order and gave me a cone rather than a cup. I told them I ordered a cup and they fixed it. However, the cup they used was dirty and I couldn't eat my ice cream bc it was gross. read more

súper slow service waited like half an hour for fries and our table was filthy, i got some ice cream and i think the employee didn't change their gloves or something because i could taste a faint soapy? taste? idk it was on the cone so i just ate the ice cream haha but yeah it sucks read more

Braums is what a child should dream of when they think of burgers and shakes. It's just great juicy burgers and rich shakes. Really feels like you're biting into a real burger and not processed meat. Pretty basic menu, I got the bacon third pounder cheeseburger but they always have deals going on and they switch it up a lot so you can always get a deal on something new. Fries are crinkle cut and lightly salted. You can also substitute a shake/malt for your soda for a little upcharge (50cents?) and if you Have ANY room for dessert which I would be surprised, get an ice cream cone of one of their any flavors or a hot fudge sundae, my personal favorite. Food takes about 5-10 minutes to come out because I think they cook it to order! Customer service was great and they also have a drive thru in case you don't want to go inside! But they do have a mart inside with milk eggs, bread and some other stuff which is what I proudly grew up on and I'll probably feed my kid's braum's milk too. read more

Braums Ice Cream & Dairy Strs - Great dessert spot! - Ice Cream & Frozen Yogurt Near Me - Irving, Texas

These ppl were not the brightest they made us go to different registers to separate our food and ice cream I guess no one was smart enough to combine the tab. They forgot my chicken nuggs too. Also the games on the kids menu were really hard I couldn't even solve them as a grown person. 3/10 read more

Typical Braums. Good ice cream service is better than some. Food is God for a chain. But it's all about the shakes! read more

Braums Ice Cream & Dairy Strs - You know you are sleepy when you line up the hash browns. - Ice Cream & Frozen Yogurt Near Me - Irving, Texas

Almost always friendly staff, always busy on the inside but the drive thru is always fast! Love there birthday cake shakes!!!

Great customer service from Miranda. The ice cream was delicious and the service was fast. She helped us pick out our dessert and was knowledgeable. We will definitely be back!! read more

I went in for a large strawberry banana shake. Size was good. I barely got any banana. Normally it's tasty but nope. Now the restroom is another story. It was disgusting. Disgusting! Probably not going back to that location. My favorite location so far is in Mesquite. :) read more

Bad service. I asked for a Vainilla and chocolate shake and I received only chocolate. I asked to re-make it but Karen refused to. She was very rude, she (Karen) asked the little girl at the window: to throw that shit away. What type of language is this in front of the customer? read more

The ice cream is amazing! The market area has great deals.

only reason this got 3 stars is for the peppermint shake. Service was bad. Told the cashier that I wanted the fries fresh out of the fryer. They were not. Ordered a large Peppermint shake. was not with my meal when I picked it up. Asked a female employee for the shake, she started looking for the person that took my order instead of making it. Very bad service. But what can you expect for minimum wage. read more

I don't agree with @michelle m. , the employee probably wasn't rude, just busy and stressed. I work at braums, and ALL sundaes come with vanilla icecream UNLESS you specificly as for different flavors, so you can't be mad at an employee for something stupid like that. read more

It's dirty dirty dirty!!! The manager on duty realy needs to step it up by making sure the place is clean. The shake machine looks like it's never been clean . read more