My mom and I stopped here for ice cream after doing some shopping in some thrift stores and also when we went shopping at Ross about a mile away in the town of grove. Service is great and the ice cream is delicious, but drippy due to summer temperatures around here. However, the tables are a bit dirty as people who eat here are quite messy and make cleaning a chore for the staff on duty. This is the second of the two locations I've gone to while on vacation by the Grand Lake. The other I've gone to was in Vinita, which the lake house we're staying at is roughly 11 miles away from both locations. read more

This was my first time trying the Grove Braum's location. I pulled right up to order with no wait in the drive thru. My order came out quick and hot. I will say I think the chicken strips are way smaller than they once were. Too much breading. I LOVE the Braum's sauce though. It's my favorite chicken place sauce. This location still has an old school outside seating area! You can tell it's an old building. read more

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I love all Braum's Ice Cream stores because I love ice cream. This Braum's was fine except they needed someone to clean their air vents on the ceilings. I was sitting under one and it was terrible. The food was great like always but we took our food and left because of the dirty vent. read more

Visiting from California and kept hearing I had to try this spot... and I'm so glad I did! Honestly might even be better than In-N-Out The service was great and the food was hot and delicious. We'll be back for sure! read more

Braum's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Grove, Oklahoma

Disappointed with Braun's... cold chicken strips with way too much breading and zero flavor, cold fries, and lukewarm grilled chicken sandwich made this a meal we couldn't eat. Braum's should stop serving chicken if they can't get this right. On the plus side... their strawberry shakes. Our grandson loved them and when he was alive, he would want them for breakfast and lunch. read more

There was a bug in my ice the food was good (the fries and burger) finished my drink I go to eat my ice BUT there was a bug in it!!! DISGUSTING!!!! . read more

Braum's Ice Cream - A bug in ice - Ice Cream & Frozen Yogurt Near Me - Grove, Oklahoma

It was bad. They were rushing the whole time they didn't think of doing it. Mine they missed some ice cream, which I know isn't a big deal, but I feel like it was a lot and also I don't think the cups should be that dirty. We had to move it into different cups to drink it. I guess the drinks were good, but I don't think the cups should look like that at all. This is why I don't like Brahms. read more

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Burgers are good and the ice cream is even better. Not my style of fries but it beats everywhere on price

Braums is basically an institution in the Midwest however this is my worse less-than-stellar experience at the Grove OK location. Today, the dining area was just gross! There were absolutely no clean tables to even sit at while waiting on food order.my husband ordered a shake (upgrade included) with his combo meal and was handed a large soda cup. When he questioned this, the employee, said he could order a shake at an 'additional charge.' Then after a lengthy wait for our order to be prepared, it was not complete, as in the shakes were not included and after quite a wait at the counter, my husband was told it was 'going to take awhile..' so another wait and when we got home, my salad consisted of wilted, brown lettuce and maybe one small chicken strip chopped on top. Gross! What a disappointment! read more

The place was a damn mess with melted ice on the floor, flies everywhere and it was an unorganized mess. Where was the manager???Stay the hell away from this crap hole. read more

Took the girls for ice cream on Tuesday evening 2-4-25. The manager was slamming trash cans and throwing bags of trash across the counter. Very unprofessional and the employees all looked frightened as well as my girls. Will consider no more visits read more

This place has turned into a joke. The only guarantee they have is that they'll get your order wrong. The employees are always dirty and unprofessional. The restaurant is always dirty, tables, floors, bathrooms. Ordered simple chicken strips combo in drive thru. My bag sat on the counter for 5 minutes before they handed it out to me. I attached a pic of what constituted one of the strips, it made a knocking sound on the wood table because it was so hard and overcooked. The gravy was some kind of bouncy, gelatinous goo. Food was undercooked and extremely over-salted. read more

Braum's Ice Cream - This gravy was disgusting. - Ice Cream & Frozen Yogurt Near Me - Grove, Oklahoma

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I am embarrassed by this store! while standing at the counter to place an order I watch a young cockroach walk out of a bag sitting on the counter! Yes hatching while you wait, it walked right up the frenchfry and out of the bag! The fact that the assistant manager won't wear a hair net on his dreadlocks! There is No Dirtier Place Serving food in all of Grove! read more

Incompetence on display at Braum's this morning. We waited over 20 minutes on 2 bacon cheeseburgers and we finally just got our money back. This was at 1105am, so it's not like it was an odd time to order a burger. Lots of people need fired, especially those responsible for the idiocy that is happening at Braum's in Grove. read more

Well if your hot and you need to cool from thee inside out, this will do. Service is lacking because it's all young kids behind the counter. I had asked for a butter pecan ice cream and the little girl looked at me like I had asked for a hundred dollars and then whispers something to a young boy; needless to say she comes back to me and says, We don't sale that here we have it in the store part you can buy it there. read more

If I could give it a 0 I would, food was terrible, service was non existent and honestly so subpar it wasn't worth the wait. And to top it off the workers that are teenagers were outside smoking and vaping, and the workers were being obnoxious and loud and rude and would point at people and laugh. read more

Terrible customer service. We waited over 30 minutes & got half of one of our four meals. We finally just asked for a refund, which they did, but the clerk was very rude. We will not be going back. read more

Aosom seves my boy morcos gave us a good deal And Eli she has good serves and in all of my life read more

Don't even waste your time here. We set waiting on our food to 30 minutes, but the girl that took our order sure got hers. When I ask if she knew where our food was she said well no. Did she get up to help me find it. Very poor service tonight. Come to find out our order was setting on the counter waiting. It's all kids working on a Saturday night, I would never come back on a weekend. read more

Great products and value! Our drive through experience was horrible. Rude with an attitude witnessed by both the teller and server windows. read more

You want the 'Rona? This is how you get the 'Rona. I have never seen a food establishment so nasty dirty in my life. Wanted a shake.... changed my Mind. They were making shakes on these nasty machines..... did not clean them between customers..... see the pic. Amazed the health dept. has not shut this place down. read more

Braum's Ice Cream - Shake machine hadn't been cleaned since Clinton's first term as President. - Ice Cream & Frozen Yogurt Near Me - Grove, Oklahoma

Gave Braum's a pass during Covid but getting worse . Place is filthy. Orders constantly wrong, this time a lady that worked there eating at the food pick up counter. First bad review I've ever left , Done with this place read more

We absolutely love Braum's products... but the Grove store is a disgusting! Any time of the day... opening to closing, fresh nasty on top of old nasty. The longer I stood in line, the more repulsed I became... walked out. Clearly, the absence of leadership by management is evident in the staff... terrible service. Can't believe Braum's puts their name on this! read more

I like Braum's Ice Cream & Milk. This was my first time to eat food here. I ordered the free chili chicken sandwich. I thought all green chilies were mild but I painfully found out they are not. I don't know what kind of green chilies these were but in California, chicken sandwiches have very mild green chilies on them. When I saw seeds on my Braum's chicken sandwich I wisely tasted just a, smaller than a dime piece, and wow I didn't expect it to burn my mouth the way it did. My mouth burned for an hour afterwards too. Very uncomfortable. I threw my sandwich away immediately and so did my aunt who ordered the same sandwich. TIP; Only order this sandwich if you like flaming hot chilies. read more

Braum's Ice Cream - WARNING! These are the HOTTEST GREEN CHILIES - Ice Cream & Frozen Yogurt Near Me - Grove, Oklahoma

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This place was filthy!! Almost every table was dirty, people having to sit at dirty tables, food all over the floor, soda fountain broken , ketchup dispenser broken, and horribly dirty fountain area, floors were so slick I saw an elderly lady just about fall, out of large cups! There was one person at the counter waiting to place an order, and 2 girls working the ice cream section. Had plenty of help the lobby SHOULD NOT HAVE LOOKED LIKE THIS!! What has happened to this place???!!! read more

Braum's Ice Cream - Dirty tables and floors - Ice Cream & Frozen Yogurt Near Me - Grove, Oklahoma

Reading these reviews are quite something! It appears this small town has too many people from bigger cities expecting pretentious Starbucks service. This is a lake town with teenagers who have been thrown to the wolves with little no training! I know this because I used to live in a town like this. So next time you visit a place like this. Maybe, instead of complaining about what "you" didn't get...it might be a better experience if you go with your family or friends and enjoy their company while you wait. Be grateful there are still teenagers who work at these unmanaged establishments, that they're under unbelievable pressure from their customers and they were never good at cleaning up after themselves in their own homes. How would you want someone to treat your kid if they worked here? I know I'd like someone to say, thank you and not loose there ever loving mind if they didn't have time to wipe everything down between orders and it would be okay if they forgot to take your tomato off the burger. These reviews are a true example of the initialed, ungrateful, self centered world we live in. For goodness sakes, slow down enjoy time and those who serve you. This place could use a kind customer and a smiling face every now and again! read more

Just to bump our rating up lol I work here Sometimes the wait can be atrocious but only because so many people come in. It's not the kitchen's fault or the workers' fault (most of the time). The only reason the counters are dirty or the shake machines aren't the cleanest is because we're busy serving customers. The rush is 24/7. Food is very good, shakes are amazing if blended correctly. If shakes or food is not done correctly please just find an idle worker and ask them to remake. Most of us are trying our best. read more

The chocolate almond ice cream is really good. I also like the pancakes. I go here pretty often to get my children French fries. The service is always good. Draws the elderly community in the morning times and on the weekends. read more

bad service and really slow people now i'm late cause of them they really be over rated fr fr read more

Food quality is great! There's a lot to choose from on the menu! A lot of ice cream selections so come in and get ready for a sugar buzz! I always get the jalapeño burger and it has a decent kick! I love getting their mixes which is kind a like a blizzard at Dairy Queen but it's with frozen yogurt so there's a lot less Sugar! read more

Great service, Great People, Papa Braums.The chicken strips are great just wish the gravy didn't taste like water, thanks for your time today 8.8/10 read more

Roll the dice and take your chances here. I have had a good burger and decent service and I have had terrible service and cold food and completely messed up orders. Today was the worst!!! We ordered two malts, not shakes, a single scoop of ice cream and a large fries. They placed the fries on the counter for 10 minutes while they made the ice cream. They made shakes, not malts and then told me they didn't have any malt powder. Really? And what about that single scoop of ice cream you ask... They forgot to make it. This place is in desperate need of someone with some management skills! I would never go here again but the choices in Grove, Oklahoma are pretty limited. read more

Horrible service and the management team is extremely rude. They messed up several orders and didn't even care. I will never go back.

This place has improved over the past few years I have been in Grove. It is your standard braums. There for a year, we stopped eating Ice Cream, because I don't think things were getting cleaned properly and Every Ice cream would taste like Mint. It isn't like that as of now, It was bad. I always enjoy their Burgers and fries, One of the few fast food places left where it still taste like you are eating real meat, instead of a genetically Modified lab grown animal. read more

Braums is a clean place. The employees deliver great customer service. Very delicious ice cream also they provide great ice cream flavors. KEEP UP THE GREAT WORK!!! read more

If I could give this a zero based on service I would. I have family in Grove and have been a Braum's fan for over 30 years, but my last few experiences have been a service nightmare. The other times I had not written negative reviews because I wanted to give them another chance. Today's small order took over 45 minutes to get correct. It was about 35 minutes before they called our order number and then told me our order was so late because the shake was not made. I asked the manager on duty why this store has been having so many issues lately. Her response was not enough employees. There were 10 people working behind the counter! The boy taking orders literally left the counter to walk around and chat to workers not behind the counter a minimum of 5 times. In addition, after telling him twice how I wanted one burger- nothing but meat cheese and extra pickles- he still put it in incorrectly, so our order was wrong after waiting 35 minutes. Our issue was not the only one. After we had been waiting 15+ minutes it was clear that this whole ordeal was happening to multiple people around us too. What happened to the efficient Braum's that I know? They were completely disorganized, people were not addressing current orders. I left extremely frustrated. I have only written one other negative review in my life and it was not Braum's or in Grove. Today was just completely ridiculous. Please prioritize your current patron's orders, improve your systems' to increase efficiency, and remind your employees to pay attention to the orders they are taking instead of socializing with their friends throughout the store. (I wrote this same review on their website.) read more

This place is terrible ! We would tell them our order and they woudnt even remember one thing I had to repeat my order 3 times,and then I ordered a chocolate malt and had to remind them to make it,then it wasn't even a malt it was a chocolate shake.How can u not remember what people said ten seconds ago? And this place is so disgusting the counters and floors had ice cream all over! I wish I could give this place negative stars. read more

For the last several months, it's always disgustingly dirty. I understand ice cream is messy but the counters, mirrors on walls and equipment don't look like they've been cleaned in months! Floor is dirty condiments/napkins are always empty, just really gone down hill lately!! read more