I changed my insurance, and unfortunately this office was no longer able to accept me, which I…read moreunderstood. I decided to establish care with a new dentist, and I was very disappointed to find out that I had cavities developing in areas that are difficult to reach with regular brushing, including around old fillings. What was most frustrating was that during my visits here, I was always told, "Great job brushing," and I was never informed of any concerns or areas that needed closer attention. It also felt like the office was more focused on scheduling my 6-month follow-up appointments than on thoroughly addressing my dental health and providing clear communication about my care. I had referred family and friends to this office, and unfortunately, they experienced similar issues. Communication and follow-up are very important when it comes to dental care, and I feel this was lacking. The office staff also did not provide a welcoming experience, and there seemed to be constant staff changes during the time I was a patient. I initially overlooked that, but combined with my overall experience, it contributed to my disappointment. Overall, I am very unhappy with my experience and would not recommend this office based on my concerns with communication, consistency, and the level of care I received.

I contacted this location to schedule a routine cleaning as a new patient and inquired whether my…read moreinsurance was accepted. The staff member collected my information but ultimately stated she was unsure if my insurance was accepted and that someone would follow up the next day. By the end of the following day, I had not received any call, text, or update. I reached out again and went through the same process, only to be given the same response. I asked whether I had reached a call center or the office directly and was informed that I was speaking with the office. I explained that this was my second time experiencing the same interaction. I was then told that during my initial call, my information was likely not documented, which was quite concerning. I requested to speak with a manager. Shortly after, the same staff member returned to the line and stated that my insurance was, in fact, accepted--an answer that only came after I requested escalation. I reiterated my request to speak with a manager, at which point Carla identified herself as the manager. Carla attributed the initial issue to a call center, but when I pointed out that I received the same response during my follow-up call, she explained that the staff member was new. Unfortunately, Carla did not demonstrate a sense of accountability or urgency regarding the situation. Her response conveyed that this experience was not a significant concern, which was disappointing and did not reflect a high standard of customer service. Overall, this experience left me with little confidence in the organization's communication and administrative processes.

Excellent technique and very responsive to the patient's needs. Staff is friendly and…read moreaccommodating, have never had a problem getting in for urgent treatment.

Excellent Endodontist! Quality of care is amazing and staff members are wonderful. I drive from out…read moreof state now for his services.

Jennifer at front desk is very rude and dismissive. Apparently they don't do what they list as…read moreservices anymore but still have them listed online and with partners. Just didn't want to address concerns and it seemed like their office didn't want any patients at all. Unsure if this is how they treat all new persons. I would not recommend this place at all. Read some other negative reviews about this as well.

Dr Pell is GREAT. He was the first oral surgeon to extract one of my teeth without being sedated…read more He explained EVERY step of the process as he did his job. Knowing what was coming next and explaining what I might feel was very helpful to me. He made my experience painless and less stressful. I won't let any other oral surgeon work on me. Thanks Dr Pell.

Billing is completely unresponsive despite numerous phone calls and emails, and we suspect they…read moremight be running an insurance scam (they were issued a payment from our insurance company but deny having received it, and the payment was issued to an individual affiliated with the practice, not to the practice itself). We have reported this to our insurance fraud department. In addition, the patient suffered a cerebrovascular incident during dental treatment; when we returned to the office reporting extreme confusion in an elderly patient immediately post-surgery, they failed to recognize that anything serious was going on and recommend emergency intervention. In the past we have been happy with this practice, but this experience has been bad all around.

Dr. Ramsey and Kat and reception team were excellent! Quick…read morerecovery and painless, best way for wisdom teeth extraction to go. I recommend this practice to everyone!

Upon entering BriteStar, we were impressed by the quality of service and bright aesthetic colors…read morethat truly bring life into the office. Alejandra, the hygienist, warmly greeted both my daughter and me. We were promptly called back to what felt like a dental sanctuary, minimizing our wait time. Dr. Sama Hamood conducted a thorough examination of my child's teeth, reassuring us with a positive report. She noted some crowding and suggested a referral for braces to an orthodontist for further evaluation. After Dr. Hamood's examination, Alejandra proceeded with a routine cleaning and administered fluoride. Our visit lasted no more than 30 minutes. As we wrapped up, my daughter received a dental goodie bag, and we scheduled our next appointment for six months later. We decided to go with the family orthodontist, Dr. Hukmani of Lansdowne Ortho, with offices in Leesburg and South Riding, VA, whom we wholeheartedly endorse. Follow me @thefoodpreacher on all digital platforms.

My son and I were 10 mins late for an 1130am appt due to a transportation issue. The receptionist…read morerudely informs me that because I didn't call everyone had packed up to go to lunch at 1140am. This is beyond ridiculous. It's 10 minutes and today is my only day off work to bring my son to the dentist. The girl with the valentine headband with heart ears had no empathy and was extremely rude. She is bad for this business.

I went to Dr. Julia Jackson about 2 years ago, and I must admit I am a hard patient. Imagine over…read more40 and still have 3 wisdom teeth. Someone tried before- unsuccessfully. She was perfection and I was not in pain. She did have to put me to sleep- thankfully, the last doctor didn't and it was a major mistake. She took out the wisdom teeth quicker than the previous doctor did with one tooth. She was upfront, patient, honest, and transparent on what to expect. She was highly recommended by my dentist and I would go to her again.

Horrible experience encountered. Had consultation appointment today that did not go through because…read moreoffice manager turned us around . The form to fill up for a minor was too long and was asking too much questions for a child. They wasted my time. Will never go back.

5-STARS!!! DEFINITELY RECOMMEND!!!!…read more What an amazing experience I had at the Falls Church office! Everyone was so kind, helpful, professional and knowledgeable. The office is clean, modern and comfortable. It even has a small coffee bar while you are waiting. This was my first visit to this practice. Check-in was a breeze and they took me back quickly. Thank you to Alex for your help, knowledge and information regarding my insurance. You were very thorough. I felt so comfortable and confident after speaking with you about it over the phone. You also gave perfect instructions on your location and where to park. You were very welcoming when I arrived. Thank you for the smooth and friendly check-in! Madi took me back for my appointment. She was so kind, courteous and efficient with the preliminary questions. Dr. Rostami was amazing. He was thorough, informative and kind. He had a friendly and warm "bedside manner." I felt very comfortable speaking with him and hearing his assessment. He was also very gentle during the examination. When patients are in pain, it is nice to have someone who understands that and helps you feel as comfortable as possible. Thank you so much for your help! Christina was there to take my paperwork at check-out. She was super friendly and sweet. Thank you everyone for such an amazing experience! Having any kind of dental/oral appointment can be daunting and scary for people. This office makes you feel like family. I am so grateful I found them. I will definitely be back.

Beware of this practice!! The young woman whom I spoke with to set up my oral surgery (Christina)…read moreseemed to be on drugs. Something was "OFF" from the very beginning. She could barely speak in an audible tone. After telling her my name (slowly spelling it), & my birthdate, she forgot she asked me for both pieces of information. I told her she asked for that information already, but it didn't register with her so I told her again. She offered me two dates for the appointment & I chose one date, as well as the time from the 3 options she gave me. When it came time to confirm all this information, she had the WRONG DATE, the WRONG TIME, & the WRONG spelling of my name (it was WAY OFF). I cancelled the procedure after the 5th mistake (which included leaving me on hold for 10 minutes, then admitted she forgot about me). This is NOT a practice that I would trust! Susan H.

I can only speak to my experiences. I have had Dr Patel perform several extractions and 5 implants…read moreover the course of several years. All procedures done with concurrent diagnosis and recommendation from my dentist. Every appointment has been flawless and without issue. My meds were always filled early and the office staff helpful and courteous. My wife had four wisdom teeth out Friday with no fuss, and I had implant surgery yesterday. Neither of us required the stronger pain meds provided. All around, couldn't ask for more. I recommend the guy.

Horrendous experience. Traumatized for life. Dr Snehal Patel completely ruined my upper jaw gums as…read morea result of a botched teeth removal that resulted in my buccal bone breaking, and to make it worse, a completely failed bone graft on top. The Lorton office is tiny & dusty- their CT scan was so antique that the other offices couldn't see the 3d scan because of its extra ordinary poor resolution. Their x-ray bib was torn- talk about safety and hygiene!! I'd avoid this dangerous place at any cost. Period.

If you like or okay with having your teeth extracted without any sedation due to being a Medicaid…read morerecipient then this is the place for you!! If you have dental anxiety or prefer to be sedated for surgery, go elsewhere! They routinely deny sedation and anesthesia for Medicaid patients and force them to go through it unsedated while treating privately insured patients very well and ensuring they're comfortable and sedated. This is unethical and borders on insurance fraud.

I just had my last appointment for a tooth implant today. Obviously, it wasn't a pleasant…read moreexperience but it was made as pleasant as possible. The doctor and her staff were friendly and always made me feel at ease, aftercare instructions were very clear, and reception was very friendly and very efficient with billing and insurance issues.

This place is incredible. I had been searching for a dentist for my older parents who are on…read moreMedicare, someone who accepts their insurance, and more importantly, is gentle and affordable. As you can imagine, I looked everywhere in the area with no success until I happened to come across this practice. They were so kind and patient with my parents that I ended up leaving my own dentist and joining them as well. Every visit has been a great experience, the office is clean, the staff is gentle, and the entire team is very welcoming. They take the time to explain everything thoroughly and never make you feel rushed. I truly have nothing negative to say about this office and highly recommend them.

This is by far the best dental office I've ever visited. Dr. Michael is incredible--he takes his…read moretime to ensure your smile is perfect. Not only is the quality of care outstanding, but I'm also paying a fraction of what I used to. My former dentist, who charged significantly more, often rushed through appointments, whereas Dr. Michael is thorough and ensures you're completely satisfied. Beyond affordability, the entire team is kind, professional, and truly knows what they're doing. I used to dread dental visits, but now I actually look forward to them--even for a filling! My only regret is not finding this office sooner. I highly recommend them to anyone looking for an exceptional dentist in the area!