My experience with Presidio Home Care was nothing short of excellent when my mom needed in-home…read morecare for a few months. Colin went above and beyond before services began, as he spent several hours with my mom and I to better understand the issues she was facing and what kind of help she would require, as well as spending a significant amount of time with us prepping the home for the nurses. The help my mom received from the nurses was exceptional and they were consistently attentive, amicable, and supportive. I highly recommend Presidio if you or a loved one needs in-home care.

If there was a way to give more stars....it still wouldn't be enough to show the level of care,…read moreprofessionalism, and love we have received from Colin and his team of caregivers have given my father over the last few years. From the first moments where he came to our home, listened to our wants for our dad, our concerns and worries regarding our past experiences with other companies, and our desire for our dad to have the best care from those who REALLY have huge hearts, infinite patience, and viable skills in taking care of a man during his journey through Alzheimer's. They cooked like it was for their family, bathed and dressed him like he was their own dad, learned PT support to help keep him strong, were tough on him when he needed extra encouragement and just spoke to him with such kindness and respect that although he couldn't remember their names, I knew that he felt safe and respected in their care. To Carla, Titin, Banessa, and Sochi....you are the best of the best! Anyone who is in your care is truly blessed and you all will forever be family to me and I miss your humor, delicious cooking (Banessa's black beans are epic!), and our long conversations. Thank you for being there with him until his final breath and crying with me afterwards. God bless you all! Anyone who needs a personal recommendation is welcome to reach out to me.

My grandmother recently entered hospice with limited time remaining per her doctor's assessment. We…read moresought professional caregiving services, and in interviewing agencies over the phone, we were clear and direct about the services required. A significant, and common, part of her hospice care would entail administering meds, and we inquired about this directly over the phone. We were assured that this was a service that Home Instead provided, and we moved forward with scheduling an in-home assessment. At the appointment, the service professional said that they, in fact, do not administer meds. I would have hoped that an agency that provides care during such vulnerable times would be direct and sensitive in answering questions related to caregiving before moving forward with services. The misleading information presented to us over the phone has resulted in wasted time and further delays in securing care for my grandmother. I sincerely hope that this review is considered and practices are refined to better inform potential clients, holding more respect and awareness of the stress, time, and emotional energy required to secure care at end of life. This could have been avoided had our direct questions over the phone been answered accurately. The unnecessary time spent at the at home assessment would have been better used enjoying the precious moments remaining with my grandmother.

Generally speaking caregivers we've had from Home Instead…read morewere caring and efficient - exceptionally so. The agency's communication skills could use improvement. We have repeatedly made 1 staffing request which has been ignored - not only denied but never addressed. Agency policies regarding client confidentiality need to be clarified as well. My husband and I have enough extra challenges to face without hearing that our living room furniture is being reviewed among Home Instead care providers.

I love these guys. I've only had one issue in 2 years and it was an honest mistake. They are…read morethorough and caring.

WellBe Health-In home health services for seniors is bad news and taking advantage of the Medicare…read moresystem. We' had scheduled a nurse to come for wellness visit . They cancelled last minute. Second time we scheduled ... again they were a no show. Was given a lame excuse that they were not able to get into our building. The concierge was never alerted. We never got a phone call to say they arrived. We wasted the afternoon waiting for them. No communication and no excuse. Very poor business- Unreliable and certainly not honest

Kathy was absolutely incredible during my recovery from knee replacement surgery. Having physical…read moretherapy at home isn't always calm or quiet, we had adult kids coming in and out, two large dogs roaming around, barking , and plenty of other distractions but she handled it all with professionalism, patience, and grace. She knew exactly how to push me just enough to make real progress without ever pushing too far. That balance made all the difference. In just three weeks, I've made more progress than I expected, and I truly credit that to her expertise and encouragement. She's knowledgeable, compassionate, adaptable, and completely dedicated to her patients. I'm so grateful she was part of my recovery journey. Thank you Kathy !

I am incredibly grateful for the care and professionalism of my in-home therapist. From the very…read morefirst visit Cathy was compassionate, attentive, and highly skilled. Each session was tailored to my needs, clearly explained, and done with patience and encouragement. Her positive attitude and genuine concern made a challenging recovery process feel manageable and hopeful. Cathy not only helped me physically but also gave me confidence and motivation to keep improving between visits. I truly felt supported, respected, and cared for in my own home. I would highly recommend their services to anyone needing in-home therapy--they go above and beyond in every way. GrandCare representive Laura went above and beyond in coordination with my home schedule and getting me an extension for 4 more sessions. I felt heard and appreciate her effort and support. Laura Q

We have three active teenagers and a full household. After my wife had serious back surgery, we…read moreneeded help with her her recovery and light help around the house. Golden Heart sent a wonderful person within a day. We were very pleased with their understanding of our situation and the professional, friendly person who blended into our home easily. Would not hesitate to suggest using their services for short or long term La Canada, CA

My father-in-law became very ill last fall and required round the clock care. Golden Heart was a…read moregodsend. Golden Heart management was extremely caring and responsive. They arrived at my in-laws house and helped not only my father-in-law, but everyone in the family deal with both the logistics and the emotions that arise in such a situation. Plus, the caregivers that Golden Heart provided were top-notch--caring, qualified, competent and oh so kind to my father-in-law. We couldn't have asked for better service. I highly recommend their services.

Evelyn has been so helpful for my father in dealing with my mother's Alzheimer's. My mom is…read morecombative and Evelyn handles it with grace and patience.

This organization is incredibly responsive and helpful, even when not able to directly support our…read morerequest for my 87 year old mom who tested positive for Covid 9 days ago and needed home assistance. Becky was amazing, simply by going the distance of giving a reference for another company along with the phone number of the office as well as the owner's cell phone. When my mom is no longer positive, we will definitely call back and make arrangements for assistance with this company. Definitely recommend them.

I was looking for new health care providers for my elderly mother, I found 24 Hour Caregivers…read more They have been fantastic and even speak Spanish to my mother which surprised her tremendously. I highly recommend 24 Hour Caregivers for your loved ones medical care as they have helped my mother coordinate all the appointments she had missed.

I want to say thank you to Sara and the team for taking care of my Aunt. I appreciate all of the…read morehard work and attention. You guys did a great job in all respects. Keep up the good work!

When I was a client of right at home they would take hours away from the staff I was working with…read moreand give my hours to another client, right at home never would make up the hours they constantly took from me , and my regional center allowed it , I would never recommend to anyone even if they are on their very last breath of life , this is a scandalous agency

Chris came out, patiently explained the shifts, schedules, etc, and most of all, showed empathy,…read morecompassion, and understanding in a stressful time. The caregivers that came were equally patient, understanding, and professional. We are so grateful for Right At Home who went above and beyond in their caregiving. Communication was excellent, and would recommend to anyone looking for quality care.

I am a retired family therapist, and I have been advocating for my older brother, who receives…read moresupplemental healthcare services through Only Care Home Health. Recently, my brother reached out to me because he was having some serious concerns at his residential care facility. He sounded stressed, and I could tell the situation was affecting him. I listened, tried to identify what was happening, and followed the chain of command at his residence. Unfortunately, nothing was resolved. I kept looking for someone who could help, and that led me to Only Care Home Health. I honestly had no idea who I needed to speak with or where to begin. When I called, Roxy answered the phone. She asked how she could help, and I explained what my brother had been going through. She listened carefully and treated my concerns as important. She was kind, caring, and ready to help. Within about five minutes, she was able to resolve the main issue that had been causing my brother so much stress. I have worked with people my entire life. As a retired family therapist and behaviorist, I have learned to recognize when someone genuinely cares. Roxy is one of those people. She has a natural warmth and compassion that cannot be taught. I am truly thankful that I reached her today. She helped my brother, but she also gave me peace of mind. Knowing that someone listened and took action meant more to me than I can fully express. Only Care Home Health is very fortunate to have Roxy. Thank you, Roxy, for your kindness, your concern, and for helping my brother when he needed it. On a scale of 1 to 10, I give Only Care Home Health a 1,000.

After my surgery, this company provided some of the worst service I've experienced…read more An RN contacted me around 3:30 PM saying he needed to come for a visit. I explained that I would be available around 6-6:30 PM, and he said he could not come after that. When patients already wait weeks for appointments, expecting someone to suddenly be available within a very short notice window is unacceptable. The next day was Sunday. I understood when they explained they normally do not provide service on Sundays, and I was told someone would come Monday instead. After some back and forth and several unsuccessful calls, I received a message saying someone else from the office would come because the original RN was busy. I texted them around 8 AM and waited all day without any updates. Nobody contacted me again. After following up multiple times myself, they finally called to say they had nobody available to come. I explained how serious the situation was and how scared and stressed I was because I had just gone through surgery and still had not received any visit or proper care. Instead of helping, they kept delaying and giving excuses like "give us another hour." Later they even tried blaming me, claiming I had canceled the original appointment, which was completely false. I asked for a supervisor to contact me because at that point I honestly did not know what else to do. Nobody ever called back. In the end, I had to drive myself in my post-surgery condition just to find care somewhere else. No patient recovering from surgery should be left feeling abandoned and forced into that situation. This may be acceptable in some industries, but not in healthcare where patients are recovering from surgery and depending on proper care. I truly hope neither they nor their own family members ever have to experience this kind of treatment while recovering from surgery.

Stay away. Period. I…read morerarely write reviews, but feel done wrong and need to share with the community. Both our young daughters and my wife had lice. They opened by saying "how long do you want us to work on them?" My wife--having no idea, said "until they're gone." That was 3 hours at $100/hr. for the first and after treatments for the other two and products they demand you buy, we were in for about $1400. New to lice and new to the area, we had no frame of reference and assumed that this was the reality. My wife signed their standard form and brought them back for their follow-up. All three were declared lice-free. Three weeks later, the bugs are back on all three, so we called them back. Their policy to guarantee their work is two weeks. They offered us a 20% discount as a return customer, taking no responsibility for obvious errors on their part. To their credit, they have a policy and followed it. But we obviously couldn't do business with someone who applies no good faith to their policy. What we've learned is that Hair Fairies encourages their employees to maximize hours and their policies give no incentive for their employees to be thorough, as within two weeks there is virtually no way for a customer to know that they've missed eggs and bugs. So Hair Fairies gets more billable hours and the customer is further left to suffer. A neighbor introduced us to Buggies and we went there instead. They were not only obliging but affordable. For treatment of all three, our cost was $150. We don't know if it worked yet, but they can go 9 more times before we reach the cost of Hair Fairies.

Update: Mayra, the manager at the Pasadena location, contacted us and had us come in for a…read morescreening. We all checked out ok, but I'm still thinking there is a critter somewhere if there were eggs, so the hunt continues. But, I appreciate that they took the time to reach out and follow up with us. They also told me to email them with a picture if I find anything else, which I think would be very helpful. Original review: I'm disappointed with my experience with hair fairies. We did everything we were told to do - washing and changing sheets, using the shampoo, follow up visits, and everyone in our house was screened. $900 later we are told that my two daughters are lice free. We went back a week later to check again and they were still lice free. I used the oils before I sent them to school. Today is day 17 and my daughter complained about an itchy scalp. Sure enough, I combed out 9 nits! Three days after the guarantee and I'm back in the same boat. Oh! And they told me they would provide me with an itemized receipt for insurance and that never happened either. I hope there are better places that will help us really get rid of this problem.