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    Brave Hearts Home Care

    4.7 (3 reviews)
    Open Open 24 hours

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    2 years ago

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    3 years ago

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    3 years ago

    They take very good care of our Dad. Who can be difficult with the dementia, yet he is treated with so much respect and dignity.

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    Homewatch CareGivers of Pasadena

    Homewatch CareGivers of Pasadena

    3.7(3 reviews)
    0.7 mi

    We scheduled care service with Homewatch CareGivers of Pasadena, CA, twice. Both times the verbal…read moreand written communication was either lacking or completely non existent. Honestly, quite scary. The first scheduled care person ended up at the wrong client's house. Later, when the agency contacted her, she was provided inaccurate and incomplete info on me. With no unit number, wrong phone number and no last name, how was she expected to contact me. Luckily, the care person was resilient. Also, it turned out that the care person scheduled for my second 3-day week care was notified at the very last minute from this agency! In my opinion, this agency does not appear to be professionally administered. For "me," I do not expect the office staff to communicate effectively and efficiently in the future, or apply HIPPA safe practices. I will not use again. Pros: Both care persons, however, were awesome; they were very personable, clean, and performed their duties exceptionally well.

    Angelica at Homewatch has been extremely helpful and she is so knowledgeable and responsive. I was…read morelooking for in home care for a parent. Angelica came to the home to meet with my parent. She asked them wonderful questions and did an evaluation for memory and stability. So often the senior is completely ignored but she wanted their input. During the hour and half conversation she was able to obtain a wonderful sense of their day, likes and dislikes, food preferences, and things that would be important for them to stay at home. Angelica is a wonderful resource to help find appropriate in home care.

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    Homewatch CareGivers of Pasadena
    Homewatch CareGivers of Pasadena
    Homewatch CareGivers of Pasadena

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    Home Instead Home Care Services of Pasadena

    Home Instead Home Care Services of Pasadena

    3.8(22 reviews)
    1.0 mi
    Locally owned & operated
    Minority-owned & operated

    My grandmother recently entered hospice with limited time remaining per her doctor's assessment. We…read moresought professional caregiving services, and in interviewing agencies over the phone, we were clear and direct about the services required. A significant, and common, part of her hospice care would entail administering meds, and we inquired about this directly over the phone. We were assured that this was a service that Home Instead provided, and we moved forward with scheduling an in-home assessment. At the appointment, the service professional said that they, in fact, do not administer meds. I would have hoped that an agency that provides care during such vulnerable times would be direct and sensitive in answering questions related to caregiving before moving forward with services. The misleading information presented to us over the phone has resulted in wasted time and further delays in securing care for my grandmother. I sincerely hope that this review is considered and practices are refined to better inform potential clients, holding more respect and awareness of the stress, time, and emotional energy required to secure care at end of life. This could have been avoided had our direct questions over the phone been answered accurately. The unnecessary time spent at the at home assessment would have been better used enjoying the precious moments remaining with my grandmother.

    Generally speaking caregivers we've had from Home Instead…read morewere caring and efficient - exceptionally so. The agency's communication skills could use improvement. We have repeatedly made 1 staffing request which has been ignored - not only denied but never addressed. Agency policies regarding client confidentiality need to be clarified as well. My husband and I have enough extra challenges to face without hearing that our living room furniture is being reviewed among Home Instead care providers.

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    Home Instead Home Care Services of Pasadena - Home Instead Senior Care Pasadena Office

    Home Instead Senior Care Pasadena Office

    Home Instead Home Care Services of Pasadena - Recruiting Care Professionals at the PCC Job Fair March 2023

    Recruiting Care Professionals at the PCC Job Fair March 2023

    Home Instead Home Care Services of Pasadena - Recruiting Care Professionals at the PCC Job Fair March 2023

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    Recruiting Care Professionals at the PCC Job Fair March 2023

    Brave Hearts Home Care - homehealthcare - Updated July 2026

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