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    Cerna Homecare

    5.0 (1 review)
    Open 7:00 am - 7:00 AM (Next day)

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    11 years ago

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    Home Instead Home Care Services of Pasadena

    Home Instead Home Care Services of Pasadena

    3.8(22 reviews)
    1.1 mi
    Locally owned & operated
    Minority-owned & operated

    My grandmother recently entered hospice with limited time remaining per her doctor's assessment. We…read moresought professional caregiving services, and in interviewing agencies over the phone, we were clear and direct about the services required. A significant, and common, part of her hospice care would entail administering meds, and we inquired about this directly over the phone. We were assured that this was a service that Home Instead provided, and we moved forward with scheduling an in-home assessment. At the appointment, the service professional said that they, in fact, do not administer meds. I would have hoped that an agency that provides care during such vulnerable times would be direct and sensitive in answering questions related to caregiving before moving forward with services. The misleading information presented to us over the phone has resulted in wasted time and further delays in securing care for my grandmother. I sincerely hope that this review is considered and practices are refined to better inform potential clients, holding more respect and awareness of the stress, time, and emotional energy required to secure care at end of life. This could have been avoided had our direct questions over the phone been answered accurately. The unnecessary time spent at the at home assessment would have been better used enjoying the precious moments remaining with my grandmother.

    Generally speaking caregivers we've had from Home Instead…read morewere caring and efficient - exceptionally so. The agency's communication skills could use improvement. We have repeatedly made 1 staffing request which has been ignored - not only denied but never addressed. Agency policies regarding client confidentiality need to be clarified as well. My husband and I have enough extra challenges to face without hearing that our living room furniture is being reviewed among Home Instead care providers.

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    GrandCare Health Services

    GrandCare Health Services

    4.9(349 reviews)
    3.2 mi

    Kathy was absolutely incredible during my recovery from knee replacement surgery. Having physical…read moretherapy at home isn't always calm or quiet, we had adult kids coming in and out, two large dogs roaming around, barking , and plenty of other distractions but she handled it all with professionalism, patience, and grace. She knew exactly how to push me just enough to make real progress without ever pushing too far. That balance made all the difference. In just three weeks, I've made more progress than I expected, and I truly credit that to her expertise and encouragement. She's knowledgeable, compassionate, adaptable, and completely dedicated to her patients. I'm so grateful she was part of my recovery journey. Thank you Kathy !

    I highly recommend GrandCare. My physical therapist was superb. He was excellent with…read morecommunication, always on time. He had excellent and appropriate knowledge to help me with various medical problems. We mainly worked on balance and strength. He taught me how to use my walker and cane better. I now feel safer going outside and even throughout my home. He was clear and concise instructing me. He answered all of my questions and addressed all concerns. Larry with GrandCare is an exceptional physical therapist. GrandCare made my in home physical therapy was a huge success. A++++ The BEST. LOOK NO FURTHER IF YOU NEEF PHYSICAL THERAPY. This is the second time I've used GrandCare. Reliable, knowledgeable and I was treated very well from my first phone call until I was much better. Thank you, Larry. You have helped me gain more insight and knowledge as to how to live a little differently but safer and easier.

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    Only Care Home Health - Physical Therapy Services by Only Care

    Only Care Home Health

    4.5(8 reviews)
    1.1 mi

    I am a retired family therapist, and I have been advocating for my older brother, who receives…read moresupplemental healthcare services through Only Care Home Health. Recently, my brother reached out to me because he was having some serious concerns at his residential care facility. He sounded stressed, and I could tell the situation was affecting him. I listened, tried to identify what was happening, and followed the chain of command at his residence. Unfortunately, nothing was resolved. I kept looking for someone who could help, and that led me to Only Care Home Health. I honestly had no idea who I needed to speak with or where to begin. When I called, Roxy answered the phone. She asked how she could help, and I explained what my brother had been going through. She listened carefully and treated my concerns as important. She was kind, caring, and ready to help. Within about five minutes, she was able to resolve the main issue that had been causing my brother so much stress. I have worked with people my entire life. As a retired family therapist and behaviorist, I have learned to recognize when someone genuinely cares. Roxy is one of those people. She has a natural warmth and compassion that cannot be taught. I am truly thankful that I reached her today. She helped my brother, but she also gave me peace of mind. Knowing that someone listened and took action meant more to me than I can fully express. Only Care Home Health is very fortunate to have Roxy. Thank you, Roxy, for your kindness, your concern, and for helping my brother when he needed it. On a scale of 1 to 10, I give Only Care Home Health a 1,000.

    After my surgery, this company provided some of the worst service I've experienced…read more An RN contacted me around 3:30 PM saying he needed to come for a visit. I explained that I would be available around 6-6:30 PM, and he said he could not come after that. When patients already wait weeks for appointments, expecting someone to suddenly be available within a very short notice window is unacceptable. The next day was Sunday. I understood when they explained they normally do not provide service on Sundays, and I was told someone would come Monday instead. After some back and forth and several unsuccessful calls, I received a message saying someone else from the office would come because the original RN was busy. I texted them around 8 AM and waited all day without any updates. Nobody contacted me again. After following up multiple times myself, they finally called to say they had nobody available to come. I explained how serious the situation was and how scared and stressed I was because I had just gone through surgery and still had not received any visit or proper care. Instead of helping, they kept delaying and giving excuses like "give us another hour." Later they even tried blaming me, claiming I had canceled the original appointment, which was completely false. I asked for a supervisor to contact me because at that point I honestly did not know what else to do. Nobody ever called back. In the end, I had to drive myself in my post-surgery condition just to find care somewhere else. No patient recovering from surgery should be left feeling abandoned and forced into that situation. This may be acceptable in some industries, but not in healthcare where patients are recovering from surgery and depending on proper care. I truly hope neither they nor their own family members ever have to experience this kind of treatment while recovering from surgery.

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    Cerna Homecare - homehealthcare - Updated June 2026

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