When I was a client of right at home they would take hours away from the staff I was working with and give my hours to another client, right at home never would make up the hours they constantly took from me , and my regional center allowed it , I would never recommend to anyone even if they are on their very last breath of life , this is a scandalous agency read more

Chris came out, patiently explained the shifts, schedules, etc, and most of all, showed empathy, compassion, and understanding in a stressful time. The caregivers that came were equally patient, understanding, and professional. We are so grateful for Right At Home who went above and beyond in their caregiving. Communication was excellent, and would recommend to anyone looking for quality care. read more

My experience was terrible with Right at Home. Yes, it ended in Dec 2021, 20 months ago (thankfully!) and I've only just decided to take the time to write this review because I've been overwhelmed with caring for my father and he comes first. Facts: I live out of state, my father and his wife lived in his home, I hired Right at Home trying to ensure my father had proper care as his wife wasn't interested in ensuring he got his meds as prescribed, was fed, had companionship, etc. I REPEATEDLY reminded RAH that they were there to care for my father NOT his wife! They consistently did NOT communicate with me, did NOT fill out their care info with actual info (it's still there -- yep, someone showed up at 8something and at 2something they checked off that they'd accomplished everything and I GUARANTEE you, they did NOT!) The ONLY communication I rec'd from this company was invoices and once that his wife had denied entrance (I guess you don't get paid if someone doesn't let you in). Actually, she made a nail appointment so she wasn't there when the staff arrived and he, left upstairs in bed, having not eaten in days, not had meds, not had ANY attention, did not hear the doorbell... nor would he have been able to get to the door to open it in that malnourished state... When I was told his wife was having the care staff help her go through cabinets rather than caring for my father, I requested someone with an interest my father would engage with -- airplanes. The person they sent was interested in planes, not knowledgeable, not passionate, and had waaaaaayyyy too many personal issues to pay any attention to my father! In fact, if my father was up, dressed and downstairs, the two of them would sit across the room from each other and sleep -- all day....!! That's not what I call 'engagement'. Blessings come in different ways... he fell, I terminated Right at Home. Without going into details, his wife had been trying to starve him to death, denied him nutrition, isolated him, neglected him and the help I tried to buy from Right at Home was a total failure... the staff consistently paid attention to his wife NOT him. In retrospect I realize there is no real training, the employees are not licensed RNs, CNAs, Med techs, aids, etc. They are people off the street and like the majority of 'service' businesses, the turnover is extremely high. No excuse in my book! Expect to be exceptionally hands on micromanaging their staff with your loved one. As I said, I live out of state, I couldn't do that. Expect that whomever is alive and well will get the attention and "care"... expect that you will need to check the 'care plan' and 'reports' daily as they will be inaccurate or downright lies... and expect that as your loved one (in my fathers' case) decides letting go is better than the environment they are in, you will receive NO communication from the company. Sidenote: His "wife" abandoned him, I moved him closer to me, he is thriving with engagement, nutrition, medication management, social interaction and compassion. He has dementia, needed an advocate, his wife was a roadblock and Right at Home didn't help. read more

I have to say that when you are in the midst of a pandemic keeping your loved ones in a convalescent home is probably not an option at times. We brought my dad home to recover from his hip fracture and Raquel met us at home late at night to take down his information and see what was needed. It took us a few tries to find the right person but they were very understanding when it came to switching out the caregivers we thought were not suitable for him. Having the right caregiver made this road a little easier. My dad has thus far recovered and I would just like to thank the staff for finding us the right caregivers. Thank you for being patient with my family. I know trying to find good quality staff is hard. We thank you for Nelly, she was AMAZING! read more

I hired Right at Home to help with my 80 year old dad who had a very aggressive, paranoia rich type of dementia for help after a fall that resulted in 5 broken ribs. We had 24 hour care for him for a little over a week before he ended up in the hospital again. Each caregiver was fantastic and never seemed to let any of the nasty things that came out of my dad's mouth faze them. They were so nice and patient and eventually won him over to the point where dad was accepting their help. And due to the quick thinking of one of them, Jolene, she recognized symptoms of a stroke while taking my dad out for breakfast and got him immediately out of the diner and off to the ER. Jolene, Richard, Debbie, Tomas, Noe and the others were awesome caregivers and I would hire them again in a heartbeat. Sebastian, the case manager, worked hard to get us the last second care we needed when we first hired Right at home, and is incredibly nice, supportive, and professional. I woud recomend this company to anyone looking for help! read more

I was extremely impressed with the service that we received from Right at Home. For approximately six months they took amazing care of my grandfather. Had the opportunity over that time to talk with both Joe and Renee. Each time they were extremely professional and compassionate when discussing the care of my loved one. The individuals that cane to the house were professional, courteous, and extremely compassionate. Grandfather loved them. I can highly recommend the use of their services and if the need ever arose again, they would be my first call. read more

Aging parents are one of the toughest situations any of us have to deal with in our lives. No one ever "wants" to go into a nursing home. Right at home offers a viable option for an aging parent to remain in their own home. I have been using Right at Home for over a year now. My dad has fallen twice in that time. When he is released from the hospital, he needs 24 hour care until he gets back on his feet. Right at home has arranged that with practically no notice. When my dad is stronger, he just has someone come once a day. They help with his dinner (they can cook for him), medication, baths, and so much more. They go on walks with him, and just talk to him. Raquel is my contact person, and she is off the charts amazing!!! She's so kind and understanding too. Any question I have, she's right there. She's full of creative ideas on how best to give the care my dad needs. He's 85, in his own home and he's happy. Sometimes I feel like I bother her too much, but she always makes me feel like I'm no bother at all. I HIGHLY recommend Right at Home for keeping your elderly parents in their own home, where they truly want to be. read more

The helper they sent was good. That's why they even get a star. However, the care managers messed up three times, and each time, they blamed us first before agreeing that they were at fault. First, they billed us overtime for only working 6 hours. Then, they text us the night before sending us someone new, when they promised in a previous call that they would not send a new person without having them shadow our current helper first. Finally, they sent over a helper on the "regular" schedule when they were supposed to call us to discuss next steps, after they messed up the previous appointment and did not confirm the next time they were supposed to send someone. After lots of back and forth they agreed to remove the charges for the first two but not the last. That was the last straw for us, along with their attitude that we were asking for more communication than normal. Why it is "not normal" to confirm an appointment when the previous week's was changed, I fail to grasp. I hope the helper leaves so that we can hire her at another location. It's really too bad I have to spend time writing this negative review instead of actually spending time with the person who needs care. But potential customers need to beware that this company will charge you without communicating with you. read more

It's a good company. They are very efficient and caring for their clients as well as their employees. The office is very polite and always looking out for their employees. They are always going out of their way for their employees by accommodating us when needed. They give is incentives and hold little get togethers to show how we are appreciated. read more

Tom V. Most of the care givers were good with my mom. My problem is one of them went to her house hours after her death to take a planter outside while none of the family were there. I thought it was at the very least tacky. I contacted the office about it. Never heard back from them. read more

I Just want to share how happy I've been with Right at home! They have been amazing for my mom, and I. Raquel Caro Is the best, she truly goes above and beyond to make sure my mom is taken care of personally . I couldn't ask for better care, and would recommend this company to anyone! Truly , Raquel is like family to me! DeAnn Aquino read more

Very caring and loving group of caregivers. They provided 24/7 inhome care for my mother, who is a stroke victim with dementia and paralysis. They also work very well with hospice. I would highly recommend. read more

After dealing with an at-home caregiving company that ended up causing me more stress than relief, Right at Home has been a breath of fresh air. My father-in-law is at the end stages of his battle with cancer, but not yet eligible for round-the-clock hospice care. However, it is too much for us to handle individually so we need the help of caretakers to supplement what hospice is able to provide. They have been amazing from start to finish. They do have their caretakers check in and out upon arrival and departure via a telephony system tied to our home phone so that there is never any question as to when they were on the clock. So far we have had two caregivers who have both been amazing and helpful. One even offered to take our dog for a walk while hospice was doing their visit since she noticed our poor dog was getting anxious. THANK YOU! She also told us that my father-in-law's mouth was looking dry and for us to ask hospice for some mouth swabs to help keep his mouth moisturized. Again, THANK YOU for looking out for him and us and for trying to make our lives easier. These are just two small examples of many. We've only had two visits thus far but I am so grateful for their help and for providing care that allows us to rest easy rather than worry more, and for helping to make my father in law as comfortable as possible. read more

I cannot say enough about the wonderful staff and caregivers we have experienced with Right at Home. Their attention to detail and true compassion for my mom have completely exceeded my expectations. Our case manager, Raquel, has been amazing in helping us to formulate the best plan for my mom. My mom is receiving the best care possible thanks to Raquel's thoughtful care plan. I have told everyone that I couldn't have handled all of the issues that have arisen for my mom without the help of Right at Home. I encourage anyone who is looking for in-home care for their parents to reach out to them. read more

Great company and great service. Raquel is the best.........pleasant to work with, reliable and goes out of her way to make sure you're taken care of. All the staff and workers are professional. I highly recommend Right At Home for all your home/health care needs. read more

Highly recommend. So nice and thoughtful. Raquel and Norma were amazing. My mom felt so comfortable and at ease.

I would give 0 stars but one of the caretakers that was working with us was wonderful so they get one star. My experience with Right at Home was not a good one. They did an intake of my mother who we needed care for, they did not send qualified caretakers to us, we needed someone to turn my mother in bed she isn't able to walk after a car accident. They sent us people who couldn't read simple instructions on her medications and ointments and actually burned her rectum because of their negligence. Some of the other workers made a mess in my home, were disrespectful to my mother or had no common sense. And... the agency right at home, asked them to lie to us about experience and caretaking skill... and the agency didn't provide them with any information about my mother prior to their arrival. The professionalism is minimal and they tried to blame my mother for the lack of experienced caretakers that they sent us. Basically they will send people off the street to your home. And tell you they are qualified and trained and they are not. Totally disappointed and disgusted with Amber, Raquel, Renee and the whole staff. Which are all related to the owner and nepotism is how they keep their jobs. Please don't send them to take care of your loved ones. Go find someone yourself, I did and I'm much happier and so is my mother. Oh and they treat their staff horrible. read more

Renee and her team were wonderful in caring for my mom. In addition to their genuine interest in understanding how best they could serve us as a family, Raquel and the caregivers were attentive to my mom's needs and observant of any change in behavior. Additionally, when we realized my mom needed more care than originally planned, Raquel (on her day off) was able to quickly adapt to our request and provide the coverage needed. Thank you! read more

I've been a part of the right at home family for about 5 years now as a caregivers and I've enjoyed working with this company because they are always willing to work with your schedule. If you're a student and still looking for a place to work, this is the right job for you! read more

I currently have 2 sessions with Right at Home Caregivers and am pleased with both of them. Both Caregivers are capable and competent. I am pleased to have signed up for Right at Home Services. read more

We had 24 hour Right at Home care for the last 6 months of my mom's life. She was living in a nursing home, and later one, Hospice got involved. My mother's care was complicated. She had severe dementia and became bed-ridden. My experience with Right-at-Home was mixed. On the one hand, we had some wonderful caregivers who were very attentive to my mother and seemed to genuinely care about her. I will always feel grateful to those caregivers. On the other hand, Right at Home could not provide my mother with consistent people. At one point, they assigned 14 different staff members to cover 21 8-hr shifts! The staff also varied in conscientiousness and overall knowledge, ranging from those who really studied her history to those who knew the bare minimums and just came and went, relying on the Nursing staff and later, Hospice to do the "heavy lifting." I was eventually able to get some regularity (after much pleading) but never were there fewer than 10 caregivers in a week. I don't have any basis for comparison - maybe all or most senior care organizations have to juggle multiple people for multiple time slots. But when you're dying of a dementia-related illness, there is nothing more important than having some regularity and predictability in your life, at least regarding the faces you see every day. read more

Caring People, Friendly service, work hard to bring you what you need/want for loved ones. Make this your first call. Carol

I'll will try and get back to a more detailed review in the future, but for now I'd just like to say I feel very comfortable recommending Right At Home - Pasadena for your loved ones. They took very good care of us and never made me feel like a huge pain in their side (even when I was) when I had to change the schedule many times over. They always just assured me they were happy to be there for me and my mother. From the first day (as I sobbed in Renee's office) I felt taken care of and a weight lifted knowing I found someone I could trust to help with my mom's care. read more

Thank YOU, Thank YOU, Thank YOU!!! YOU and your companies service-and-support were HUGE in my sense of freedom and independence this past weekend! And I am INCREDIBLY APPRECIATIVE you were SO WILLING and CAPABLE of Working with, and Supporting, me and my needs! Again, . . . Thank YOU a TON!!! read more

If these folks could get their act together and provide reliable coverage, I might be able to consider giving them more than one star. There have been several times that a person has shown up several hours late, or nobody shows up at all to care for my elderly mother. There seems to be no way to communicate with these people after regular business hours, nor will they provide a weekly schedule in writing. read more

I needed care for my Mother who is 97 and has dementia when she wandered away for the first time the day before my Vacation. It was apparent that my Mother needed to be supervised all day. Right at Home sent a caregiver over to take care of her exactly when I needed them. I received great feed back from every one who met the caregivers. When I returned I met a few of the caregivers and I was thoroughly impressed by their skill and compassion for caring for my Mother. She felt very comfortable with them and introduced them as her friend. I wouldn't hesitate at all to call them in the future. read more

Extremely responsive and helpful. The caregivers are wonderful with my mom in a variety of ways. Despite lots of different needs at different times, RIght at Home is flexible and works hard to meet those needs. The office staff is wonderful and gets right back to you in emergencies. Right at Home has really helped me and my mom in stressful situations. Very glad I hired them. read more

Right at Home took care of my parents for over 6 months this year. They made a perfect match with an amazing caregiver. She handled a difficult personality and a gentle person with memory loss. She made each feel special. read more

Right at Home provided excellent care for my mom on an urgent basis. They were prompt and very comfortable to work with. I was given a detailed summary of my mom's day, and her caregiver was very warm, calm, and sweet with my mom. read more

We had tried several caregiving services, some recomended by the hospital after my mother had a broken hip. However, it was not until we began using Right At Home that we found a company that we felt comfortable with. Right At Home is professional and reliable -- traits we had difficulty finding in several other companies. Right At Home matches up caregivers well and is responsive when last minute changes need to be made to our schedule. The office staff is also caring and supportive. We have been impressed with their high level of customer service both for my mother and for us. Right At Home has well-trained caregivers who can provide the level of care your loved one needs. They are caring and compassionate. We highly recommend this company! We can't say enough wonderful things about them! read more

A family member was recently released from a stay at the Huntington Hospital in Pasadena. Upon her release, I had to secure 24-hour care for our loved one and therefore, arranged for an assisted living facility for shorter "respite care" while she gained back her strength. Fortunately, the hospital gave me the number for "Right at Home". From my first phone call I was not only treated with compassion but they also recognized the sense of urgency needed to transition our family member. The process was seamless and a companion/sitter was right on time when the patient arrived to her temporary "home" at the facility. We first arranged for 24-hr. care (3-shifts) to make certain the patient did not fall. As she regained her strength, we were able to adjust the hours per the patient's needs. The staff LISTENS and they do everything possible to make the patient comfortable and put all the family at ease. When the patient returns to her own apartment, we will continue to arrange companion/sitter care for at least 4 hrs. daily as our family member just LOVED every single caregiver that was sent, raved about their individual personalities, friendliness and she looked forward to their visits and assistance. I would highly recommend this service. My main contact was Lynne Coyer but trust me, everyone I spoke with was professional, courteous and had the patient's welfare at the forefront. Carole Cota-Gelfuso Los Angeles, CA read more

We have been using Right At Home caregivers for over a year now and I have been very impressed with their service and quality of caregivers. All the caregivers are professional, kind and caring. I tell all my friends who are in similar situations with thier parents about Right At Home, and highly recommend them. They are very flexible with thier hours and services they provide. The owners, Bob and Diane truly care about their clients and their families and make every effort to meet their needs. read more

I know Renee & Joe personally and would trust them with my family if the need arises. The level of integrity demonstrated in their dealings is second to none. I cannot say enough about how great these guys are! read more