Customer service from the get-go. Set up a time to go in and talk with John and look at flooring…read more Had our measure previously so we were ready to pick out flooring. #1 Easy to setup. #2 Great selection for any price range. #3 Quick follow up with a quote. #4 Got us on the schedule. #4 Showed up when they said they would. HUGE in this day and age with customer service. #5 Calvin was the main guy flooring and Brian was #2.They were exceptional at the art, worked hard, and friendly. #6 We had a spot that needed to be swapped out after instal. They showed up a couple days later and replaced the board. Would highly recommend this crowd! Love my floors!

I recently contracted with Weickert's Flooring to refinish wood floors in my 160+ year old home. I…read morewas extremely pleased with the end product. They floors are even better than I could have ever imagined. The process involved getting an initial pricing estimate where the floors were measured for a full quote. I also got quotes from 3 other flooring companies and Weickerts were either price comparable or more competitive. My only complaint with the process was in the period after the quote and prior to booking. I had some followup questions and left multiple messages for the estimator. After the 3rd message, I mentioned something to the receptionist and she had the owner of the company call me to address my questions. I ended up booking my floor refinishing during a promotion associated with Small Business Saturday. Not sure how often they offer discounts on services but definitely be on the outlook as I scored 25% discount off of quoted price.

These guys are just amazing! I had my whole house done with carpet and wood laminate. Started with…read morea "big name" company, whose sales associate clearly wasn't interested in helping me at all. Switched home based flooring, and so glad I did! The product is great. No complaints at all. But Brandon's attention to detail on the measuring and making sure I understood everything was exemplary. The crew who did the install exceeded all expectations! Really went above and beyond, getting the job done faster than scheduled. Profession, great guys who clearly know their business, and don't just do this as a side job. 100% would use them again and recommend them to anyone getting new flooring! 5 star review for a 10 star job!

The carpeting is bubbling up all over the house, in bumps that you can even trip over. I simply…read moreneed to know the name of a reputable installer who can come, move my furniture, fix the carpet. Do you think they help me with that? The answer is no. They sent someone over who said, yes it's bad, and I never heard another word from them. When I called again after I waited a month, I was hung up on! Judy should shut down this business if she is going to treat customers this way. I spent over $10,000 with this company. You might get great service when you first order your carpet, but do not expect any service ever again from this company. Brandon told me to call them for help, and when I did Judy was rude, unresponsive, and unprofessional, and Brandon isn't even there anymore!!

We had new great room carpeting installed less than two years ago. Although the selection was good,…read moreI am not happy with the installation and wear. Bush installation crew came back to address obvious seams, fraying edges and raveling. I have learned to live with it, but can't wait until I can justify replacing it. I will not be using Bush nor would I recommend them. The seams continue to fray and are a constant reminder what a poor choice I made.

Very pleased with the quality of our new carpet - it looks beautiful and feels great to walk on!…read moreOur installation crew was fantastic - James, Cindy, & Joe. They were friendly, professional, punctual, & communicative. Our new condo was left in very neat condition & as I had to leave for a meeting at work before they completed, they even took the extra time to make sure our home was locked up by leaving through the garage. I really appreciated the extra consideration since I had told them they could leave the door unlocked if needed since I'd be home soon after they finished installation. Overall - highly recommend & would use again!

Great selection at fair pricing, professional installation, and reliable warranty service on…read moreproblems if they occur. SHOUTS OUT TO CARPET DIRECT!! Satisfied customer in Independence, KY 41051 Greg & Gwen

Great place to buy carpet or hard flooring. We had laminate floors put in and they did a superb…read morejob. We also had some carpet and it was great. I had a little problem with the way they put back some baseboard where it met the hard flooring and they were very quick to come out and fix it. I am very pleased. The price was a lot better than other places I checked.

I have known and used Steve Contois at Carpetland in Milford for about 10 years now. He's always…read morefair, reasonably priced and does great work. This time he had Milton Mareno and Sons install the hardwood in our house and they did such a great job. They put plastic up to keep the dust out of the rest of the house. They cleaned daily. But best of all, they under promised and over delivered, they got done sooner than they thought. The way customer service is lately, rarely do you ever get good customer service any longer, let aline great and even more rare is to get what you paid for. We got all of that. So we thank Carpetland, Steve, and the guys at Milton Mareno & Sons!

DON'T DO BUSINESS WITH THEM!…read more I've been waiting for my laundry room tile/laminate flooring to be installed for 3 weeks now. The washer & dryer were moved to the middle of our theater room. We've had to take our laundry to the laundry mat. The delay has also kept the carpet guys, also from your company, from laying the pad & carpet in that room. I've been put off and stalled for 3 weeks now and I'm sick of the inconvenience and costly laundry service your tile person has caused. Customer satisfaction is not alive and well in this situation.

Scam! Had multiple cat stains on my carpet (small area) - assured me it will be fixed or the money…read moreback. Came back 3 times, the smell and spots returned within hrs. Admitted that he couldn't resolve the issue, but only refunded ~25% claiming that the remainder is the cost of carpet cleaning and that he didn't know if the cat peed on the carpet again even though the carpet was lifted, the door was locked and all of the original stains were visible. He claims the remaining charges are for cleaning only, but initially told me the original price was a package deal. Refused to refund even though the cleaning was completely useless with the smell and spots still in place. Not only he failed to remove the smell, the look and feel of the carpet were never restored. My carpet looked like the pictures while it was drying out.

So I purchase a carpet cleaning through Groupon for $90. The gentleman shows up and says your…read morecarpet has too many pet stains. You need an upgrade to steam cleaning. I say how much? He says another $210. I say that I don't want to pay $300 for carpet cleaning. He says you should get a refund from Groupon. We should just cancel your appointment. I say fine. Then he asks what my Groupon certificate number is. So I tell him the number. Then he leaves without cleaning the carpet. I didn't realize he was redeeming my certificate. Then I contact Groupon about a refund. They say your certificate was redeemed so we can't refund. I say I never got a cleaning. Groupon says you need an email from the company confirming they did not clean your carpet. I call the company and they say text us your email address and we will send you an email. No response email. I send a follow up email to their gmail email account. No response email. So I am out $90 and have no carpet cleaning, no email response and no refund from Groupon. I will update this review if I ever receive a refund. Update: Company sent me a text saying they emailed Groupon. After numerous requests by me to Groupon, I have finally gotten a refund in Groupon Bucks, not cash, but I will take what I can get. I was ok with the vendor not performing the cleaning, but when he redeemed my Groupon voucher and performed no cleaning, it made it very difficult to get my money back. Bottom line: When the vendor does not perform the service, do not give over your Groupon certificate number.

Wonderful cutomer service in store. They are a great family owned business. Let's support family…read morebusinesses and keep them afloat! The carpet prices were fantastic compared to big stores like lowes, home depot, etc. Installation was fast and well done. I will be buying again from them in the future.

JR did a beautiful job completing our vinyl plank floors! Great conversation during the whole…read moreprocess too!

Marty was so friendly and really wants to do a great job for you. He asks you to look over…read moreeverything and make sure you are happy before he leaves. My floors look amazing!!!