Its hard for me to give bad review because Michelle, the person that waxed me was super awesome, but I feel like I have let people know why this place warrants a bad review.
I've been here on and off for about 7 or 8 years or so, and with the pandemic, I don't go anywhere, I don't want to put my 80+ year old grandma that is in hospice at risk. Since Gov. Newson lifted our second lockdown, I though I do something for myself because I won't be seeing my grandma for at least 2 or so week so I could stay away and not go anywhere then see her again once I knew I won't put her at risk.
I looked up on Yelp to see how this place was doing, and the reviews were bad lately, so I past. I called Dare to go Bare, The Wax Room, and European Wax center, no one was taking appointments for at least two weeks or till the following Monday, one said they had a small waiting room and they could only let people one at a time due to Covid (good for you!)
I thought I try this place again because I've been here a hand full of times and they were always great to me, and maybe the other reviews were not accurate. I called and the receptionist said they had a 4:00 pm, 4:15 pm, 4:30, and 5 pm. I said I'll take the 4:30.
I showed up not as early as I wanted to, I showed up 4:25 pm, I wanted to be there at 4:15 pm, but kids prevented that, still I was early by 5 minutes.
I signed in, signed the waiver and proceeded to find a place to wait, there are 3 chairs, 6 feet apart ( good for them) but there was 5 women there and I, myself had to stand along with one other women.
I stood by the door not blocking it, but I moved anytime a receptionist had to tell Michelle who was next and when she went to clear a room, it was so awkward and after about 15 minutes, I realized they OVERBOOKED! We pretty much had an appointment around the same time and only Michelle was the only waxer (poor Michelle!)
After about 15 minutes there, 3 other women showed up, and there were still the original 5 of us...
After about 30 minutes, 2 more people showed up, one guy and a women.
My husband called asking if I was almost done, and I said I think so because 2 of the original were already called. My husband said our daughter has to pee and I asked if my daughter could use their restroom, and I wasn't sure if they would yes or no because they have strict no children policy ( very fair and understandable, places like this is no place for children) and with covid and everything. They surprisingly said yes! For anyone who has kids this one of the kindest thing you can do is let a child use your restroom so thank you very much!!
After taking my daughter to the rest room around the 45 minutes mark, we came out of the restroom, and 3 more people showed up and they had to open the door because we were spilling out of their already small waiting room, by the way, at this point it was hard to keep 6 feet apart. It was already a hard with 5 people, then 8 people, now11people!
I walked my daughter to her dad and walked back, while making my way through about 6 people; the receptionist said I was next, and I looked at my watch, IT's 5:20 FOR MY 4:30 APPOINTMENT!
My actually experience with Michelle was great; she was fast and super personable, she made the experience great! 5 STARS for Michelle. Unfortunately I can only give this place no more than 2 starts.
The wait was ridiculous, we are in a pandemic, you over booked and had at least 12 people in a small confined waiting room, that's so irresponsible of you, in a world where people are dying and struggle you didn't make my waiting experience any easier, if anything you made me anxious about being around so many people I didn't know. Why couldn't you be like Dare to Bare or Wax Room or European Wax center? They told me no because they truly were try to be good and turn business away for the sake of everyone's health, as much as I like Michelle and how grateful I am that you let my daughter use your restroom, thank you again, I CAN NOT SUPPORT A BUSINESS THAT OVER BOOKED DURING A PANDEMIC AND MADE 12 PLUS PEOPLE WAIT IN A SMALL WAITING AREA, MAKING IMPOSSIBLE TO KEEP A 6 FEET DISTANCE. WHEN PEOPLE ARE DYING AND STRUGGLE I AM HIGHLY DISAPPOINTED IN THIS PLACE FOR PUTTING THE 12 PLUS PEOPLE THIS SITUATION.
To end things as I was leaving and paying; the women that showed up 15 minutes after me, said she had an appointment at 4:45 and she had to cancel because she had dinner reservation at 6. It was 5:37, the receptionist dared asked her if she was sure and that there were only 2 people ahead of her, she said no thank you and left. Smart women because she would not have made her dinner reservation.
The bad reviews are pretty spot on, it makes me sad because Michelle is awesome... read more