1. Break & Fix

    1. Break & Fix

    0

    Henderson, NV

    Break & Fix

    5.0 (1 review)
    Closed 9:00 am - 9:00 pm

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    Services - Break & Fix

    Data recovery

    Desktop computer body repair

    Laptop body repair

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    6 days ago

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    GadgetMates

    GadgetMates

    4.8
    (738 reviews)

    Mr Patrick is supaaaa! Nice! He's polite, respectful, and…read morehumble! He needs a damn raise! Thank you Mr Patrick for everything.

    This is a tough review to write because until yesterday, I trusted Gadgetmates--especially…read moreJonas--completely. I've recommended them, defended them, and even did so in-store less than 24 hours before this went sideways. Then it fell apart. I dropped off my laptop at 2:30 p.m. for what I was told was a simple job: remove a RAID controller, copy data, and install a second SSD. I was promised it was "easy," that data transfer was the only real step, and that I'd have it back by 2 p.m. the next day. I was signed up for text updates--none came. At 5:45 p.m. that same day, I called to check in. I was told the transfer was "60-70% done." Two other people heard that call. The next day was a string of delays, missed calls, and vague updates. By 4:30 p.m.--well past the promised deadline--I finally learned the truth: no data had been transferred, no work had been done, and the laptop hadn't even been turned on. (Alienware logs don't lie.) Then came the real problem: Jonas. Instead of owning the failure, he pivoted to condescension and denial--telling me I "don't understand RAID," insisting no one promised a next-day turnaround, claiming my SSD was defective (it isn't), and denying statements multiple people heard firsthand. In short, the story changed, the facts didn't, and I was treated like the problem. Meanwhile, I can't get anyone to tell me my data was safe; I was panicking as any normal person would. I have backups, scattered across several drives and will take days to recover to 90% of what was on the laptop. I got the laptop back around 5 p.m., untouched until 3:30 that afternoon--hours after I was told work was already mostly complete. How do I know this? Because every powerup, every keystroke is logged by the laptop's security system. See shots below: One can see exactly when it was plugged in. Mistakes happen. I can deal with delays and mistakes. We're all human. What I don't tolerate is being misled, talked down to, and effectively called a liar when there's clear evidence otherwise, indicating precisely who did what and when. Curious isn't it, how some business project their own failings onto others, rather than just honestly owning the problem and making it right? That's how I manage my clients, anyway. Explain the failure, offer a solution, make it right, and everybody stays friendly. I'd never consider insulting a client; it cost a lot to gain them, and it's easily 30X more costly to lose one. Clients share experiences. Here, and elsewhere. And people trust those shares of personal experiences. shared on review sites. As I'll do on every review site I can find after the insults tossed at me. What a shame; my most trusted go-to gone means now finding their replacement.

    CPR Cell Phone Repair Henderson

    CPR Cell Phone Repair Henderson

    4.3
    (195 reviews)

    My husband dropped his new phone on a protruding rock on a trail path and cracked the screen pretty…read morebadly. Unfortunately, we did not buy the protection plan from our wireless provider (we never do), so when we came in to see our options, they recommended we come over to CPR Cell Phone Repair to see if they could fix it. Walking in, we were greeted warmly and explained the problem. The person at the desk (I forgot his name, sorry!) was quick to see if they had a screen for his type of phone and gave us a quote, with an estimated time, pretty quickly. The price was fair (much less than purchasing a new phone) and he quoted a wait time of a few hours. We gave him my phone number and moved on with our day, expecting to probably pick the phone up the next day. However, there were no other orders in front of us, so he texted us that the phone was done in a little over an hour and a half, much less time than was quoted! We were impressed by the work, you couldn't even tell that the phone had anything wrong with it. I'm glad to know there's a place near me that has fair pricing and does good work, if we ever need to get something fixed again.

    Quick fix! Thank you Gary for quality customer service & repair. I was able to get an appointment…read morenext day to get my screen fixed. Drop off process was easy minus my phone making me change my password last min. lol Dropped my phone at lunch and it was ready a few hours later. Service was covered by my cell phone insurance but prices seem to be reasonable. Looking to get your phone repaired with a quick turn around go see Gary!

    Break & Fix - mobilephonerepair - Updated July 2026

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