Serena is very professional and knowledgeable about my investment property, I highly recommend this…read morebusiness.

From the owner: Serving Chicago and the Chicago suburbs, Chicago Central Property Management is your trusted…read morepartner in property management, buying and selling properties, leasing, and HOA and Condo management. Local and family owned, with over 2 decade of experience working with landlords, tenants and owners we take pride in delivering tailored solutions that not only meet but exceed the unique needs of property owners, investors, and tenants alike. We specialize in small and mid-size properties from single units to as many as twenty unit buildings. We will give you the personalized and thorough service that our corporate owned competitors cannot offer. You will never have to press "1" to get a live person. We also have flexible pricing and customizable packages. Sponsoring Broker-COMPASS

Been here my second year. Was going to upgrade to four star because they have my repairs done…read morerelatively fat. However, no matter who I talk with still get this unwelcoming, I am wasting their time of I owe their money feeling. This really creates an emotional stress on me whenever I need to talk with them. And I was never late on rent or anything. One more thing I need to mention is the free parking mentioned in the original post I searched was not technically guaranteed. In my building its first come first served and you know what that mean during street cleaning or snow days. I wish they have options for paid assigned parking. Anyway, it's not as bad as I imagined last year but not perfect/care free either.

If I could give zero stars, I would. My experience with…read moreSchermerhorn has been defined by an inability to process one of the most basic responsibilities of property management: correcting an account error. For months, I have repeatedly provided documentation, followed up by email, and requested confirmation that my account would be corrected. Instead, I have been met with silence, delays, and a complete lack of accountability while incorrect charges continue to sit on my account. No tenant should have to spend months chasing property management to fix a straightforward billing issue. It's exhausting, unnecessarily stressful, and creates an environment where you feel ignored rather than supported. At this point, the issue is no longer the original error--it's the refusal to communicate and resolve it. Property management should be competent enough to handle basic accounting corrections, respond to resident concerns, and follow through on commitments. None of that has happened here. I pay my rent on time and have done everything asked of me. In return, I've had to repeatedly fight to have an obvious mistake corrected while being forced to wonder whether my rent payments are even being applied correctly. This entire experience has demonstrated a level of incompetence and indifference that I would expect from neither a professional management company nor anyone entrusted with residents' homes. If you're considering renting here, understand that when something goes wrong, getting a simple issue resolved may become a months-long battle. This doesn't even touch on the hostility of the property manager that comes to on-site.

I wouldn't recommend Farnsworth hill a horrible property management company that doesn't fulfill…read moreits obligations be smart go elsewhere they hire cheap Labor and don't respond to complaints about property damage

We have been trying to obtain additional information and make an offer on a commercial property in…read moreEvanston listed by your company. It has been a month already and we have not received a call from the agent (David). Last week we tried going to your office and were assisted at the door but the person gave us mixed information and did not give us certainty we would be contacted by someone. I wa stood there is a lair of people ahead of me to be contacted. How is it possible that it takes 4 weeks to receive a call. We are interested in 2 properties and would love to be able to speak with someone. Thanks.

For decades, my Evanston condo has been under their management and the person assigned as our agent…read moredoes absolutely as little as possible or nothing at all to help with issues. She NEVER responds to emails or calls and the protocol is that she is supposed to be responsible for issues that arise in our building. Terrible management company.

Awful organization. My condo association has an account with them. Whenever I have questions, they…read morenever get answered. Great when it comes to a sale but an F when it comes to servicing account. My inquiries always go ignored. The whole staff is awful on follow up. Alice is awful. It`s all about them.

Dropping by to say that Ting is absolutely phenomenal! As a licensed real estate broker who also…read moremanages properties, she goes above and beyond to ensure everything runs smoothly for tenants. From our very first viewing through the application process, her communication has been timely, clear, and incredibly helpful. She consistently provides answers and guidance for every question we've had. She makes sure our home is comfortable, safe, and fully functional--whether it's minor new-build items like an ice machine or a window adjustment, or keeping us updated on maintenance and mail matters. Her friendly, professional demeanor makes every interaction a pleasure, and she ensures our property feels cared for and works as it should, creating a seamless and worry-free living experience. She really has gone above and beyond for us and it's really appreciated. We've had several property managers in the past, but I can confidently say she is the best!!! We are so grateful for her support, dedication, and expertise, and anyone lucky enough to work with her will be in excellent hands. Thanks Ting!!!

Put in a maintenance request and no response after a dumb question and 4 days. They cannot get me…read moreanyone from the maintenance department nor their supervisor. They just promise an answer then ghost. Fuck these guys. Chicago property management SUCKS. Buy that stuff.

I am on the condo association board of a building GSBM manages and they have been great to work…read morewith throughout the four years I have lived here. They are responsive and do great work. I would recommend them to any association/landlord looking for a building management company. I'm also writing in response to a review posted by Armando M. I now feel as though I'm in a childish fighting match, but his review of GSBM is absolutely without merit. He was hired by an owner to perform pest control for a rat problem and due to his negligent repairs, led to over $10k in property damage. We have reached out to him on multiple formats and have not heard any response from him except for this snide review on GSBM's business profile. Please disregard his review.

Honestly, I think it's ridiculous that I even have to give them one star to give the world a fair…read morewarning of how incompetent this company is. I would avoid them at all cost, especially if you are a renter as it is evident that they do not see the importance of maintaining people's housing, a basic human right. I called GSBM more than a week ago to let them know that we were having draining issues in kitchen, specifically the kitchen sink not draining and the dishwasher draining into the kitchen sink. CLEARLY NOT CORRECT. Upon calling they informed me as a renter, it is their policy to not communicate with renters, even though we are the ones experiencing and dealing with the problem. I don't know in what world that makes sense but clearly GSBM is not operating here on Earth!! Thankfully the owner of our unit is very responsive and immediately called to report the problem officially (using the exact same steps that I had just taken, but that is besides the point). On Monday this week, after more than 5 days with no response, we called a plumber on our own. After paying $1300 for the plumber to snake the drains and say the problem is beyond our unit, we called GSBM back. Alas, they still do nothing a fail to return calls for days. At the advice of our plumber, we are not using the kitchen sink or dishwasher, yet each day it fills with dirty water from the units above and GSBM does nothing. They won't even help us contact the units above so that the water will quit coming in until the water is fixed. I've spent probably an hour to an hour and a half of the past 11 days draining water from our kitchen sink and dishwasher with a measuring cup while they continue to drag their feet and show their inability to be even 1% helpful. If you are doing anything with GSBM I would seriously reconsider unless you want to be treated like complete trash and reminded that you actually don't matter one bit. Amid rising assessments at the property you thought things would maybe improve, but it seems they are just funneling that money straight into the pockets of whoever can be the least helpful, biggest jackass of the month. -5 stars

I'm writing an update to my review. Machelle gave the board two checks to return our HOA money. The…read morechecks were post-dated and they both bounced. She also sent them from an eTrade account. I don't know what she did with our money, but it appears that she may no longer have it. It's likely that Machelle will write another response to this. No matter what she says, the fact is that she has not returned any of our HOA funds for months. She claims that our contract allows this. I don't buy it - how are we supposed to operate without our money? She also says that she needs it for close-out costs. If her contract ended in March, what close out costs could possibly be continuing through June?

For five straight months I have been persistently saying Urban Apple was not paying bills and…read moresubmitting proof of statements to confirm that they are lying about autopay. I come home to a People's Gas shut-off sign. How much are we behind in bills now? $12,017.60 (a combination of water and sewage, gas, and electricity). And UA's team told a bold-faced lie about ComEd having a "system outage" 20 minutes after they scrambled to pay the difference in the electricity bill they'd been ignoring for all of 2025 (and I was paying majority of). The reason they tried to pay it? Because our hallways and basement were completely dark, and ComEd turned off our power. But you would never know that was the real reason unless you had access to see the bills and the warning about a "shut-off." And then their payment got rejected and it had to be repaid a second time. DO NOT HIRE THESE PEOPLE! Report them to the state.

Boris and his team go above and beyond for their customers! He provides excellent management for…read moreour condo building and I have utilized his team for a few projects in my unit. He is prompt, responsive, competitively priced, and stands behind his work. It has been a pleasure working with Property Synergy!

I was asking for information about the area. The gentleman that I spoke to Boris S. was not very…read moreinterested in what I had to say. I understand conversations online, can be hard to understand sometime. However, you would think someone in this type of industry would be more customer-service oriented. I did not deal with them very much. However, I would not recommend them.

Crew showed up a little late, but got the job done. Commendable they did the job with 1 foot of…read moresnow on ground and roof.

From the owner: EveryEdge Roofing & Gutters provides roof repair, roof replacement, gutter service, gutter…read morecleaning, soffit, fascia, and exterior repair services in Chicago and nearby suburbs. We help homeowners with leaks, storm damage, missing shingles, chimney flashing issues, roof inspections, gutter problems, and full roof replacement projects. Our goal is simple: show up on time, explain the issue clearly, provide photos when possible, and offer a fair solution without pressure. We work with asphalt shingle roofs, flat roof repairs, gutters, downspouts, fascia, soffit, exterior trim, and small exterior restoration projects. Whether you need a quick roof repair, a leak inspection, or a full replacement estimate, our team is ready to help. Licensed and insured. Free estimates available.

As a contractor, it's not always easy to deal with property management companies. However, NS…read moreManagement has been a pleasure to work with. Specifically, senior property manager Megan is on top of her game. She is very communicative and facilitates our jobs perfectly. Never had any issues with payments. Scheduling jobs is always streamlined. If you're in need of a management company for your residence I highly recommend NS Management and Megan. Mark M.

2/9/2026 (UPDATED AND REVISED) Owners in this condominium…read moreassociation are now facing a multi‑million‑dollar special assessment adopted through a process marked by missing statutory notices, incomplete disclosures, and major procedural irregularities. NS Management does not set the budget, but as the licensed management company they are legally required to act with ordinary care and comply with the Illinois Condominium Property Act. That did not happen here. Multiple owners, including my 89‑year‑old mother, never received a statutory budget or statutory special‑assessment notice. What we received were narrative letters with none of the required elements: no per‑unit amounts, no adoption date, no 115% rule, no petition rights, no statutory language, and no statutory budget format. My mother's written request to designate me as her authorized agent was also ignored. The consistencies of these omissions makes it difficult to view this as an innocent error. A petition signed by owners was delivered around January 6, 2026. The Board and the Association's attorney acknowledged it and invoked the 30‑day statutory deadline, yet no statutory meeting notice was ever issued. At the same time, the "budget" distributed by NS Management lacked every required statutory element. If no statutory notice was ever issued, it is unclear why the petition was acknowledged or why the statutory clock was invoked at all. The consistency of these omissions makes it difficult to view this as an innocent error. Owners who attended the January 19 meeting reported that the Association's attorney told them owners "could not veto" the assessment and that veto rights apply only to capital improvements. He did not mention the 115% rule, the 20% petition right, or the 51% veto threshold. His January 14 written explanation also omitted these protections. These omissions materially affected owner understanding, and because his explanation failed to include core statutory rights, I reported the matter to the ARDC. The statute is explicit, and the protections it provides are so clear that no attorney could reasonably claim to be unaware of them." Owners deserve a process that follows the law and provides complete, accurate information. The failures here were not minor oversights -- they were fundamental breakdowns in statutory compliance that placed millions of dollars at risk. Owners have already been told their assessments will increase by about $350 per month beginning in July, despite no statutory budget ever being provided and no vote ever occurring. The fact that NS Management and the Board's attorney responded to my complaints yet still intend to collect an assessment adopted through a non‑statutory process is alarming. Because of the seriousness of these violations, I have filed complaints with IDFPR and ARDC and I also plan to contact the Association's and NS Management's insurance carriers to verify that coverage remains valid in the event the IDFPR or ARDC determine owners were misled or statutory violations were committed, ensuring owners can pursue damages if necessary. I will be submitting this matter to the State's Attorney as well. This process has been extremely stressful and exhausting, but once I saw how many owners were confused, discouraged, or misled, ignoring these violations was not an option. I documented every step -- elevator notices, emails, mailed communications, and meeting interactions -- to ensure an accurate record exists, and I will continue collecting additional evidence while the agencies complete their reviews. It is also notable that the owner of NS Management has responded to every Yelp review except mine. Owners deserve an answer, and his silence only reinforces the seriousness of the issues raised. 2/12/2026 Follow‑up to Ken's Reply; Ken's reply misunderstands the issue. No one is claiming NS Management sets budgets or makes Board decisions. The problem is that, as a licensed management company, they had a duty to correct statutory defects before distributing notices -- including the Board's attorney's explanation that omitted the 115% exception. They sent it out anyway, and many owners relied on that misinformation, leading to widespread anger and real financial harm. That level of impact made a complaint to IDFPR(NS) and ARDC(board's attorney) mandatory. He flagged my review despite everything being documented. Prospective clients should also review the owner's curt and dismissive responses on other consumer‑advocacy boards to understand the broader pattern for themselves. I genuinely hope no other community ever has to experience what our owners went through. If anything here seems unclear, read the Illinois Condominium Property Act -- the law speaks for itself. THERE IS NO MISUNDERSTANDING! NONE! NS MGT don't set budgets, but they are responsible for the accuracy of the notices they send! Six owners I spoke with were mad, and after I showed them what was left out, they were even more mad.