I couldn't have had a better experience at Fresh Air. I ended up buying the bike unseen (I'm based…read morein Vancouver), and every staff member I spoke to over the phone and via text was beyond amazing--informative, patient, and incredibly helpful. My bike came with a free bike fit, and I didn't know what to expect, but it blew my mind, as well as my partner's (who already owns several high-end bikes). During approx. two-hour bike fit which was offered with the purchase, Marty (sorry, if I spelled your name wrong) took his time, checking every single detail and consistently ensuring that everything felt right for me. I ended up switching the handlebar, the stem, and the seat, all in-house. I also upgraded my tires to tubeless and received a very generous discount on them. My partner, who has bought several bikes from different shops in Vancouver, was equally impressed. He mentioned that the experiences he's had in town don't even come close to this one. I can't recommend this place enough. The 9-hour drive was absolutely worth it!

I only go here for all of my bike needs for the last 5 years. They are knowledgeable and quick to…read morehelp. They do not make you feel bad for not being a bike expert and are very thorough. The price is very competitive and they are willing to pick up your wheels if you are unable to get there. I wouldnt go anywhere else.

Great place to buy used sports gear in Kamloops! I went…read morethere and when you first see the place, it looks like a pretty small store from the outside but you're in for a surprise because it's actually huge inside! Since it's winter, they have TONS of winter sports gear like a great selection of skis, and skates of all sizes (men's (boys) and women's (girls) they also had some snow boards but nothing close to the other two. If you're into hockey, there's also a good selection of pads and sticks (who'd ever thought buying a consignment stick!) LOL :) As an added bonus, if you buy skates, they'll sharpen them for you right in the store... always a bonus. I can't wait for summer to see what they have for bikes and other cycling gear as well and all the other things that I'd love to "need" ;-) (hey I have to find a way for it to be a "need" vs. a want ....easier to buy! Everything seemed to be fairly priced and it's a spot that I'd go to and search before buying new simply because a lot of the stuff there is in almost new shape.

Great store with tons of quality new and used sports equipment. I trade in all the kids ski gear…read moreand hockey gear once they grow out of it.

A great experience. Loved the soap that is safe to use in lakes and rivers. Used as a shampoo tooread more

Unfortunately here we are with another company in Kamloops who only supports their customers when…read moreit suits their own interests. Purchased a fairly expensive, in stock item online as a gift which ended up not being what the person wanted. Spoke with someone on the phone who confirmed that as long as the item was unused and had a receipt I could return it. Once I was able to return to the store I was told that since it was purchased online there was nothing they could do about a refund. That was after two of the employees and the owner were educated by the store manager that it somehow wasn't possible to process a refund with the company that processes their online cart yet when I picked the item up the same manager was able to process a refund for the PST that shouldn't have been charged. Seems a bit off nowadays when online shopping is pretty standard and the policies for refunds are straightforward. Anyways asked if I could at least have an instore credit since I do spend a lot on gear, nope, won't even save face and honor that. Just a dumb incompetent look on the owners face when I tried to explain this to him, then he decided to call me a liar for my reason to return. Well that doesn't help the conversation...and FYI what makes you think I would ever want to do business with your store again? Interesting how quickly you updated your return policy online after I left your store. Bravo for being such an outstanding business in our community. Buyers beware, if you're looking to purchase bike parts online, there are cheaper options with free shipping and transparent standard return policies. If you're shopping local, give Bike Cafe or Spoke a try but steer clear of this place.

Just walked into this bike shop for the first time - although we were clearly looking for something…read morespecific- helmets, not one of the three staff asked if they could assist. Maybe we did not look the part but pretty sad customer service.

I was striking out searching for a specific bike in an XL frame for me, and it appeared that…read moreCyclepath had it in their stock. I was travelling to the Okanagan, so chatted with Nick to confirm. He was incredibly helpful with me from there: found it in their warehouse, arranged to have it put together (including sorting a glitch), so that I could test ride (even recommending a route for me to try some hill climbing), and do a (great!) deal (including some accessories I was pleased to see they had in stock) before I left to drive home. I am thrilled with my new ride, and so appreciative of how Nick dealt with me. It appears their regular awards are warranted!

They helped me right away they are some of the nicest people ever they Had some amazing equipment…read moreand everything thing I needed for my bike I highly recommend checking them out

Best Skate shop in the Okanogan! Tons of product, Friendly…read moreStaff, all around good vibes. Check it out for your self!

From the owner: During the winter months Freeride Boardshop specializes in snowboards, outerwear, gloves, goggles,…read moreskateboards, footwear, as well as men's, women's and youth apparel. We also tune your snowboards and install and fit snowboard bindings and boots. In the spring and summer we specialize in skateboards, longboards, wakeboards, footwear including sandals, sunglasses, boardshorts, and women's swimwear. In the fall we specialize in all the back to school products such as backpacks, shoes, jeans, hoodies, hats, Saxx underwear, and t-shirts.

My review is directed solely at the owner of this location. Unfortunately, every interaction I've…read morehad with him has been marked by condescension, disrespect, and an overall lack of basic customer service. As a public servant working as an Emergency Responder, I hold myself to high standards of professionalism, accountability, and compassion--on and off duty. I don't expect perfection from others, but I do expect a minimum level of respect, especially from someone in a customer‑facing role. My family has spent thousands of dollars at Dolson's Source for Sports. We've always enjoyed the store, and the staff--aside from the owner--have consistently been kind, helpful, and welcoming. Unfortunately, the owner's behaviour has repeatedly overshadowed that. The most recent incident involved a pair of New Balance S. Ohtani cleats my youngest son was incredibly proud to earn through his hard work in baseball. After purchasing them, we learned his age group wasn't permitted to wear metal cleats. He never wore them outside, and they remained in new condition. When we attempted to return them, the owner refused, claiming the gold cleats were "too scuffed" to resell--even though they were barely touched. After having them professionally polished, the staff agreed they looked brand new, but the owner again refused before even examining them, stating, "I told you already, I'm not taking them back," and implying the issue was simply that I "made a bad purchase." He took the shoes out and looked over them intensely, looking for any issue to point out as a reason to not return them. He remarked, "Well, you really did over on these," as he couldn't find any issue with the shoes at all. His dismissive attitude, lack of empathy, and unwillingness to even consider store credit--especially given our long-standing loyalty--were deeply disappointing. My son was crushed, and the entire interaction was handled with unnecessary hostility. This experience has been reported to the BBB, and I strongly encourage others to be cautious when dealing with the owner or, if possible, to avoid the store entirely. I want to be clear: the staff and the owner's children are wonderful. The issue is solely with the owner's conduct.

On boxing day I asked about ski goggle sales and the associate showed me ones that were on sale on…read morethe counter for 30% off. There were other more expensive goggles in glass cases that had no advertising of a sale. I bought a pair of goggles that were 30% off and found that the lens is too dark when I got home looking through normal light. The lights at the store were very bright so it was hard to tell. I went back the following day to exchange the goggles for different ones. The same goggles I bought were still on sale with 30% off signs next to them. I decided to try some higher end goggles in the glass cases and found ones I liked because they came with both a dark lense and a lighter lens so i knew they would work for me. The associate told me the ones in the glass case were 15% off yesterday only. There were not any signs stating this yesterday and I was only shown the ones on the counter as being on sale when I asked about which goggles are on sale. I went to the counter to exchange my goggles that were too dark and wanted to buy the more expensive ones. The man at the till said it was not a problem and that he would exchange my current ones for the more expensive ones. I asked if the 15% discount could be applied as it wasn't displayed and I was not told about it when I asked about goggles that were on sale. The man said no. It seemed odd that the same sale wouldnt be on because the same sale on everything was still going there the following day. Even my 30% off goggles were still 30% off. I asked if there was anything that could be done to get the 15% price from yesterday and the man seemed got angry then said, "you know what, all sales are final, here you go have a good day" and shoves my goggles towards me. I was taken back because at first he said that he could do an exchange, and then changes his mind and wouldn't allow the exchange. All this just because I asked for the discount from yesterday that was never mentioned or displayed. I asked if he was the owner and he said yes. I then asked him his name and he ignored me so I asked if he had a business card and he said no. Very unprofessional and rude especially for the owner to treat customers like that. Not to mention saying to the customer he can do an exchange and then changes his mind a few seconds later. Now I have goggles that I cannot use because they are too dark.

Fast, nice and accommodating folks! Plus they're working to support those with disabilities.read more

Have great staff very knowledge,also the equipment is rate at the number one in the bike industry…read more Have a Happy Christmas and all the best in the New Year to you also your family and Everyone one also . Thanks Mitch