My husband and I both recently bought our glasses from here and were so happy with the lenses and…read morethe service. Lots of great ladies frames and some really cute, unique options too! When I was in, which was toward the end of the day when they weren't as busy, he actually made them while I waited. It only took about 15 minutes and I had my glasses!

This place is horrible! Super Small and not very good selection of frames. It takes WEEKS to get…read moreyour glasses, not 15 mins like the liar posted before me, they obviously must work there or are in bed with the owner! I ordered 1 pair of glasses, it took them a week to get the frames in, and THEY DIDN'T even do the lenses. They had me come in to LOOK at the frames when I already told them they were the ones I wanted, and then made me wait another week for the lenses to be done. The day I was supposed to go pick them up they said that they had messed up one of the lenses and that it was going to take ANOTHER WEEK! I was upset and asked them why couldn't they have them ready in the next couple of days since they had messed up my lenses, they should put me at the front of the line. They told me I had to wait till they RAN A WHOLE TRAY of lenses before I would get mine. They eventually called me back and told me they weren't going to be able to make my glasses at all because they messed up and now couldn't afford to produce them for what I had paid, and it wasn't worth there time. The lady furthermore called me an A*&hole and hung up on me. What kind of horrible business is this? I urge you not to go here, there is much cheaper and much more reliable places to get your glasses in Sterling IL like Walmart and Bard Optical. Good luck and save yourself the trouble AND DONT USE DISCOUNT SHAMWEAR!

I would like to get another exam but my glasses were never right even after returning for a 2nd…read moreexam. The first pair of lenses were placed wrong in the frame, and I almost fell a few times due to the placement, and the right lense was blurry. It made me dizzy. I went back because it wasn't working, and i could tell it wasnt me and i wasn't going to adjust to it as the said to wait a few weeks...i think there is only a 30 day period to get things right before they dont care anymore. My right lense is still blurry. They are unusable as it makes me dizzy due to one being correct and the other blurry. I can't "adjust" to it as they advised. I spent hundreds of dollars for basically something I can't use. I had to insist they retest and correct them. My daughter cant use hers either.My family will have to go elsewhere next time. My insurance starts over soon. Good thing January is just about a week away so I will be able to see again, out of both eyes.

Very nice experience. Customer service was excellent. Eye exam was thorough. Chelsea had the frames…read moreI wanted to try on out and ready for me after exam. I asked for her opinion on frames and she was very helpful. Donna greeted me and took me back for exam, and took care of me when I came back to pickup my glasses. She answered all my questions. Very customer focused. Overall, I couldn't ask for better service. Everyone that helped me was friendly and courteous. That's why I continue to return. Thank you for again for another nice experience!

I paid for all eye exam services with cash and ordered primary glasses with secondary glasses at…read morediscounted price while waiting for new employee insurance to purchase the frames. Parker failed to order primary glasses, Tammy Zigler insisted I pay cash for secondary glasses and took a $50 payment after turning me into RRCA collection agency. I paid for glasses in full before court date (did not have either pair of glasses) and looked forward to court date to speak with judge but was only allowed to speak to a representative for RRCA collection Agency. I paid $700 for a covered secondary pair of glasses with available insurance not utilized, never did receive the primary pair, now owing over $400 in court fees. if I could choose zero stars I would; five thumbs down

Valley didn't like giving me my Rx so I could buy glasses online ; made me wait a long time and…read morenever provided the PD. At my appointment months later , Dr Hogge got aggressively angry. I had broke my eyeglasses and needed a pair until my insurance kicked in. I just used drug store glasses after that or a magnifying glass. Nice folks at Valley until their not .

Staff were very nice and helpful. Both of my kids had eye appointments and the staff were very…read morepatient with them during the exam and at the end when they were selecting their glasses. They handled everything through our insurance. The glasses came in very quickly and my kids are happy.

Worst experience for my youngest daughter frist ever eye appointment. The manger is very rude and…read moreNOT kid friendly at all. Mind you my daughter is 5. They wanted to rush everything. They don't smile or talk to you. None of them introduced themselves. I will never no back there