Worst experience for my youngest daughter frist ever eye appointment. The manger is very rude and…read moreNOT kid friendly at all. Mind you my daughter is 5. They wanted to rush everything. They don't smile or talk to you. None of them introduced themselves. I will never no back there

Dr Gardner is a excellent eye doctor! The staff at Bard Optical is so nice! I always recommend Bard…read moreoptical to my family and friends when people are looking for an eye Dr!!

My husband and I both recently bought our glasses from here and were so happy with the lenses and…read morethe service. Lots of great ladies frames and some really cute, unique options too! When I was in, which was toward the end of the day when they weren't as busy, he actually made them while I waited. It only took about 15 minutes and I had my glasses!

This place is horrible! Super Small and not very good selection of frames. It takes WEEKS to get…read moreyour glasses, not 15 mins like the liar posted before me, they obviously must work there or are in bed with the owner! I ordered 1 pair of glasses, it took them a week to get the frames in, and THEY DIDN'T even do the lenses. They had me come in to LOOK at the frames when I already told them they were the ones I wanted, and then made me wait another week for the lenses to be done. The day I was supposed to go pick them up they said that they had messed up one of the lenses and that it was going to take ANOTHER WEEK! I was upset and asked them why couldn't they have them ready in the next couple of days since they had messed up my lenses, they should put me at the front of the line. They told me I had to wait till they RAN A WHOLE TRAY of lenses before I would get mine. They eventually called me back and told me they weren't going to be able to make my glasses at all because they messed up and now couldn't afford to produce them for what I had paid, and it wasn't worth there time. The lady furthermore called me an A*&hole and hung up on me. What kind of horrible business is this? I urge you not to go here, there is much cheaper and much more reliable places to get your glasses in Sterling IL like Walmart and Bard Optical. Good luck and save yourself the trouble AND DONT USE DISCOUNT SHAMWEAR!

I paid for all eye exam services with cash and ordered primary glasses with secondary glasses at…read morediscounted price while waiting for new employee insurance to purchase the frames. Parker failed to order primary glasses, Tammy Zigler insisted I pay cash for secondary glasses and took a $50 payment after turning me into RRCA collection agency. I paid for glasses in full before court date (did not have either pair of glasses) and looked forward to court date to speak with judge but was only allowed to speak to a representative for RRCA collection Agency. I paid $700 for a covered secondary pair of glasses with available insurance not utilized, never did receive the primary pair, now owing over $400 in court fees. if I could choose zero stars I would; five thumbs down

Valley didn't like giving me my Rx so I could buy glasses online ; made me wait a long time and…read morenever provided the PD. At my appointment months later , Dr Hogge got aggressively angry. I had broke my eyeglasses and needed a pair until my insurance kicked in. I just used drug store glasses after that or a magnifying glass. Nice folks at Valley until their not .

Avoid this store at all costs. Go to Verizon instead. Verizon was super helpful. I went to this…read morestore to buy liquid gold as a screen protector for my new phone. Was told they no longer have it. The guy recommended the glass screen protector instead. Fine. As I was putting my phone in my purse which was sitting on the floor I missed the pocket. It fell 2 inches to the floor. When I got a case to put on my phone 20 minutes later I noticed the screen protector was shattered. Proceeded to go back to US Cellular and was informed to send it in under warranty and they'd send me a new one. When I went to Verizon I was told it should have been marked as defective and sent back to the company and my money should have been refunded. SKIP THIS STORE AND GO TO VERIZON. This store has horrible customer service!!!!

About four years ago I walked into this store to set up new phone service, and the guy that…read moreassisted me set me up with the wrong plan (after trying to up-sell me by lying). I went in a few days later when I realized the error and was told that I had to come back again when he was scheduled to work. I did so a day or two later. He did change the plan to the correct one, but not before trying to up-sell me again. I can't prove it, but I am nothing short of positive he did it on purpose based on his demeanor and response when told what happened. I made the mistake of not calling him out on it right then and there, but I wanted to give him the benefit of the doubt. However, since I was getting a prepaid plan and the original plan he gave me was a postpaid plan, a new account had to be created. Instead of closing the original account, he just made the new one and a month later I get a huge bill for old one. When I asked about it, I was told that the account would be zeroed out and closed, but that it might take a month or so, so I should just disregard any future bills. Which is exactly what I did when I got the next bill a month later. A month after that, the bills stopped coming so I assumed the account had finally been closed. A couple months after that, I get a notice from a debt collector for it, and when telling the debt collector that it was a fraudulent debt, they reached out to US Cellular for "proof of debt", and all I received was a copy of the original invoice. I reached out to US Cellular, but all they told me is that once it goes to collection it's out of their hands. For months afterward, I received multiple calls daily from the debt collector and additional notices threatening to report me to the credit bureaus. Fortunately it never appeared on my credit, but just today I received another notice from a different collection agency for the same thing. I have wasted at least two hours this evening calling the US Cellular store where I initially set up service, calling US Cellular customer service, and chatting with US Cellular customer service online. I have been transferred, put on hold, told I would be called back but wasn't, and just given the runaround. All I've gotten is "you need to talk to someone else" and they give me a number and tell me that it's the "dedicated Fraud debt reporting" number, or the "Financial Services" direct number, but it's just the regular customer service number which is almost completely automated. When I did get through to a human, all I was told is that it's my problem and there is nothing anyone can do since it's already gone to collections. US Cellular, if this goes on my credit report: watch out.