it's the staff on board. they talk and laugh and you cannot relax. When I pay for a front seat and…read morehave 4 staff standing near my front seat talking and laughing. Ridiculous. They need more professional silent service.

Terrible, terrible terrible 3 times my flight was cancelled…read more(3 different trips) they dont give you $ back only credit for future flight..each time they give less and less The last flight was delayed 38 hours!!!!! We got 25 $ avelo credit, they said they would pay for hotel and then they emailed us they wouldnt pay for the hotel. Terrible customer service. Do not fly them!!!

First time here. If you are getting dropped off, it's perfect. Parking is very expensive ... NY…read moreprices. Checking in and TSA was quick and very efficient. What I thought was the only waiting area was small but then realized there was another in the gate area. Should have investigated more lol. One very busy cafe for desserts and drinks. Multiple vending machines.

This place is a hot mess. I could write a book on this place and sell it to Netflix about it But…read moreI'm keeping it short and let you find out when you get here. Good luck. Not posting pictures, it's part of the fun.

Priscila did an AMAZING job coordinating our Italy vacation. Two weeks, 4 cities, multiple tours,…read moretrains,flights, hotels, and everything went PERFECT! Would recommend to anyone looking to do a trip to Italy

Our experience with Tour Italy Now, and specifically our agent Priscila Siano, was above and beyond…read moreexpectation. We had never been to Florence, Cinque Terra or Tuscany before and the thought of trying to blindly plan a trip without guidance was overwhelming. Priscila listened to our goals and planned a trip allowing us to see and enjoy Italy. Not every vacation allows you to have time to absorb the culture, but our trip was planned implementing the perfect pace. We started in Florence which is a high activity city, went next to Cinque Terra which was toned down a bit and ended in a relaxing villa in Tuscany. Every detail was carefully considered with recommendations for sights to see, restaurants, even specific meals to consider! We had just the perfect amount of scheduled activities and days of leisure to explore as we wished. Priscila secured three days with private drivers who spoke English to take us to smaller surrounding villages-STUNNING. We knew exactly where to go, which train to take, had vouchers to tours so lines were skipped, and we stayed at BEAUTIFUL locations where everyone was friendly and the food outstanding! But most ESSENTIAL was the support Priscila provided when our airline was delayed, connecting flights missed, luggage lost, and problems with the airline not issuing a boarding pass. Travel can have a large stress component, but she had our backs ALL THE WAY! We don't know what we would have done without her continued support throughout our trip. It was a trip of a lifetime and we would do it over a millions times because of the superb planning and support provided by Tour Italy Now and Priscila Siano. Mille grazies!!! Forever grateful, Anne in Atlanta, GA

Use caution - their support and operations are run from Pakistan, and their service is anything but…read moredependable. I reserved a round-trip between JFK and CT, paid in advance, and gave them full flight details. Not a single update was provided. On pickup day, I called them. They said, "Our drivers are tracking your flight, you'll be picked up on time." That was not true. It's essentially a scam. They never show up when they're supposed to. They make customers wait 60-90 minutes and then falsely claim the driver was there and left. Your scheduled pickup time means absolutely nothing to them. They batch rides, so if another pickup is two hours out, you'll wait that long. If it's sooner, great - but it's all luck. Horrible service, no professionalism whatsoever.

Im surprised by all the horrible reviews. I have used the shared shuttle for drop off/pick up about…read more3 times in the past few years and have not had any issues. They have always been prompt getting me to the airport. Pick up from the airport can sometimes be a bit confusing but not enough to keep me from using them again.

I asked one of the agents at Adler Travel to help me book a trip to Madrid and Paris so that my…read moredaughter, an art student, could see the great museums. The agent did competently book flights and hotels, and I'm choosing to see that as a "glass half-full". But she needed a couple of reminders and she took a couple weeks longer than she said she would. And really, in a world where we all have TripAdvisor, I'm not sure that saved me more than 4 or 5 hours versus doing it on my own. Where I really could have used help, there was none. I was very clear about the purpose of the trip and the museums we intended to visit. Those museums are currently deluged with tourists and all now require booking time slots weeks in advance. If we had shown up without pre-booked tickets, we would have been turned away, negating the entire purpose of the trip and wasting thousands of dollars. This kind of information - learned from personal trips to the destination or previous bookings - is the real added value a travel agent should provide. Our agent provided none. Luckily for us, I learned about the need for pre-booking from Rick Steves' books before it was too late to get in. It was too late to get the time-slots we wanted, however. Some of the slots were decidedly inconvenient. A few weeks' earlier start would have been extremely helpful - a heads-up from the agent would have made a huge difference. Our agent was simply MIA after the initial bookings. She did finally respond to an email requesting help booking flights from Madrid to Paris - after I'd already booked them myself - with apologies about missing my email in her very full inbox. I had to do all of the research and booking for the museums myself, something that took many hours. Every agency has multiple agents with different levels of experience and enthusiasm for the job. Adler has a good enough local reputation that I'm sure some of the other agents are more helpful. But my experience with my agent was not great. I credit Rick Steves for a successful trip, not my agent. If I hadn't checked those books, it would have been a complete fiasco.

My husband and I were referred to John at Adler Travel by a friend when planning our honeymoon…read more Neither of us have traveled very much, and honestly the thought of sorting through thousands of different options, and then planning flights in the midst of wedding planning did not seem apealing. Luckily, John made everything beyond easy! We went in for a meeting with a few key ideas: all inclusive, on the beach, adults only. After a few more questions John quickly came up with several options. He made the process even easier by reserving everything for us, and telling us what to expect at each step of our travels. We had the BEST TIME in Mexico at El Dorado Maroma! Completely stress free vacation, exactly like we wanted :) We can not wait to go back and plan our next vacation through Adler Travel!

Booked this 4 hour tour cause it was one more hour than the one we all know that did not go so…read morewell....just kidding! We headed out and the scenery was really great. The boat seems a bit old but solid. I will echo what many have said about the food onboard. We didn't have any. Also no drinks for us. It was rough seas so not sure how they would settle. We did not see one whale in 4 hours. I know it is not the guys on the boat's fault but it was a bummer. Riding around on the boat for 4 hours hot old after the first 2. We left a little disappointed.

Didn't see any whales in 4 hours. The food was gross and they won't let you bring any outside food…read more Way too expensive too

I have used their car service 3 times so far. Each time the driver was courteous and professional…read more The arrival time for pick up was perfect. The limo is nice and clean. The second time I was in need of their services was due to a flight to new haven was changed and I ended up missing the last flight. I asked the airline for s room at a nearby hotel and they said they could not accommodate me because they were all booked. I called a few few hotels to check and yep all were booked. They offered to fly me in to a close by airport which was Hartford, Ct as a standby. Well everyone showed up for that flight. I was then offered NJ or Boston. I chose Boston. I could've stayed and waited til the next day and waited for the new haven flight at noon. But heck no! Philli has the dirtiest airport!!! I couldn't bare to stay there with sketchy weirdos doing sit-ups on the grimmy carpeting. Yep! Its was an absolute nightmare! So I called up the Limo Group literally in tears and explained my situation. They gladly picked me up short notice. I think when I called my flight to Boston was in an hr. But the driver was there waiting for me!!! I got home safe to my husband and kids. I will always use their service. If you want excellent service this is the company to use:) Thanks! Naomi

The service at this location is traumatic, if you are a person of color, go somewhere else. The…read morebrown person at the counter was so disrespectful and ridiculously racist all I could do is leaven and take my money and business somewhere else. It's a shame when a person that is of color is racist to African Americans. Life is too short and hope they can workout their issues.

It sucks! One person at desk, 20 people on line!!!! They don't even deserve any stars! You get what…read moreyou pay for!

Buongiorno Paola, I just wanted to thank you for a wonderful 14 day tour of Italy. Everything about…read morethe tour was amazing, your expertise knowledge and connections to the locals (wineries, restaurants, pottery, private bus and where to shop) was exceptionally valuable to our tour. We were very blessed to have you as our guide through Italy and we were also blessed with great weather . God Bless you and hope to travel again with you sometime in the future Marg Famiglietti

I've done ALL of "Andiamo Tours" trips and I highly recommend. Paola's tours are very reasonably…read morepriced for a small group tour; you will see a little bit of city and a little bit of country, a little of this & a little of that; and Paola takes care of everyone like a mother duck with her ducklings. Andare!