Called A&S because I have used them before at Tweed and needed a similar ride again from Tweed, 4…read moremiles to our home. When I called I told them the flight which was coming out of West Palm Beach. They said no problem; just call when you arrive. I said the plane is delayed and going to be late; again no problem just call when you land. So when we landed I called and called and called. Five times. No answer and no taxi ride as planned. I'll use a different ride service in the future.

One of the best taxi services i called , he was fast ,friendly and the price was better the the…read moreother cab services . I'll b calling him again thanks for the great service

unprofessiona, ignorant and rude. Asked for a ride, told me 30 minutes without knowing the…read morelocations the ignored me

Gus was the perfect driver. He took me from Hamden to Statford and back again on New Year's Eve…read more Not only is he a safe and courteous driver, he is also a great conversationalist. I highly recommend this company and Gus!

Esta gente falta de profesionalidad, llame me dijo que llegaba en diez minutos, 25 minutos…read moredespués lo llame y dice lo mismo nunca llego no es recomendable. Mejor use uber.

When I called initially, the driver was very rude and short when I was asking for a taxi. That same…read moredriver didn't even pull up to the correct address and my mother and I had to walk with all of our luggage to the vehicle. Then he saw us approach the vehicle and didnt even help us put the stuff in the trunk, we stood behind the vehicle for about a minute before he actually helped. He wasn't that great of a driver on top of that, my mother and I felt uncomfortable within that short amount of distance that we were riding in the car. I will never call for a taxi from this company ever again.

I called them at 3:15 pm on a Tuesday afternoon looking for a ride. Got an answering machine and…read moreleft my contact information. Never got a return call.

A very nice woman came into my business looking for a taxi service, I called them and they said…read morethey'd be here in 20 minutes. The poor lady waited outside in the heat for over an hour (she was welcome to come inside, but chose not to). They never came to get her, she took off walking. Awful.

I needed a cab service to pick up some food for my aunt and i read some negative reviews about…read moreHeritage, so I was initially hesitant. But I needed a cab service to pick up a meal for my elderly aunt quickly and during the corona quarantine, as it was for her birthday (in Branford, CT). I called Heritage and spoke to the owner Jerry who is not interested in being super charming. He is simply a polite, soft spoken businessman and that was not a big hurdle. I did have to 'email' him permission to use my credit card (he did that to cover his tracks) and i sent him the cc information via email. He then briskly went to the restaurant for food puck up and delivery, as instructed. Jerry picked up the food and dropped it off for my aunt at her residence. He was very polite to her. And his cost was reasonable. He didn't charge me for 'waiting' for the food either. Instead, he asked me when the food would be ready and he headed right over at that time, so as not to overcharge me. He was very nice. Yes, he is older and a little old-fashioned, and he doesn't use PayPal or Venmo. Other than that. He was efficient and reasonable and polite.

Unfortunately Heritage Taxi driver #1146 was rude and unhelpful on October 15, 2013 -- hopefully…read moreeverything will take a turn for the better for you

If I could give them more than 5 stars I would. Haz was a wonderful driver this weekend, and he…read moredrove my elderly parents in two separate 90 minute sessions. The car was classy and very comfortable, and Haz did everything to make them feel relaxed and at ease. His driving was focused and safe, he arrived early and knew where he was going and he packed all the bags into the car himself for us. He was also very personable and easy to talk to. I couldn't have hoped for a better experience. Will use again and refer without hesitation.

The best car service I have ever used; I highly recommend this service. The drivers are neat,…read moreprofessional, and on time. The cars are clean and comfortable. The reservation process is easy. This car service is worth the little extra money it costs to upgrade from Uber or Lyft to arrive on time and be delivered to your exact location. My airport pickup and drop-off were seamless; my driver handled the car and the traffic directions with ease, and they were polite and professional from beginning to end.

I have used Metro Taxi many times from New Haven to the suburbs to the shoreline…read more They have ferried me to and from work, the airport, the train station and even the hospital. They helped me after missed connections and got me home after I literally took a boat, a plane, a bus and a train. The drivers were always professional and courteous, if I was silent they left me be, if I wanted to talk they obliged me The one and only time I had a problem was when they didn't show because I was in the shower and missed the courtesy call, my fault for not paying attention. When my car was a no start they were here in minutes to get me to work and later tonight they will bring me home after I leave it for service. If not for them I'd be looking at a long, very cold walk.

Awful company. Called to file a complaint on a driver who was driving recklessly. As I'm recounting…read moremy experience, the "supervisor" laughs after I asked why she needed my name. Extremely disrespectful and unprofessional from top to bottom. Highly advise on using a different car service.

Booked roundtrip to Chelsea piers cruise port Ny.Ny reasonable fair.door to door service.Ortiz very…read moreknowledgeable about NY. Pleasant people .I consider them my reliable drivers. Very pleased

I made a reservation with Ortiz for a pickup at my home at 4:00am. I called Ortiz and confirmed the…read morereservation the evening before. At 4:00am, the Ortiz driver did not arrive. At about 4:15, I phoned Ortiz and there was no answer. I needed to get to Laguardia Airport and so I called Lyft. Lyft arrived in a few minutes, and drove me to the airport for less than Ortiz would have charged. I made my flight no thanks to Ortiz Transportation.

Uber is the greatest way to travel in NYC!…read more Install the App everyone! I was in NYC this weekend. It was raining. No cabs so I called Uber. WOW! In a sec they told me how many cars in my area, the closest one, how many minutes away. Photo, Name, license plate, color & model of car! I used it three times. No money exchanged hands, everything is done with your account. As long as you have your phone your all set to go!!!! Uber drivers take you anywhere ( nothing is too far & return you later) including NJ, PA... No cab driver moaning about how many fares he'll lose. I am a New Yorker at heart. I know my way around the city very well. Unfortunately there is always construction going on, but I know where I'm going.

Uber drivers we have learned how to inflate their scores. We tried to hire an Uber driver this…read moremorning for a trip to the airport at 3:30 am. The first driver with a 4.9 canceled on us 48 hours before and it was assigned to a second driver, Brianna. Brianna (rating of 4.95) decided 15 minutes before arriving to cancel as well (we were afraid it was going to happen as no car was on the road at 20 minutes before departure). We did this as an experiment to see how reliable Uber really is at early hours. So, I got up, drove my wife and kids to the airport in Hartford, CT. The drivers don't want to get up that early in Connecticut so if you want support, avoid Uber. I did this as a test because I knew could drive them if the car did not show up (I have to work today so I was not going). In the future, we will pay more for a car service to do this because Lyft failed the same test last year. These car services are good for daytime travel only - early morning or late night you can forget about reliability because the drivers can abandon you with little time left to get another option and you will not learn this from their scores as they cancel before you can rate them.