I have never written a Yelp review before, however the negative experience my super-elderly father…read moreand I had at the Maple Grove branch compelled me to do so. I was assisting my father with getting his address changed, getting a copy of a statement he had not received & renewing a CD that had matured that day. The teller said we had to make an appointment with a banker to renew the CD & that the soonest appointment was in an hour & 10 minutes. We decided to take that appointment & wait in the lobby. The lobby has exactly 2 chairs, so it's SRO for most of the people waiting to see a banker. (Thankfully a woman gave up her chair for my Dad.) The bankers' office walls that face the lobby are floor to ceiling glass, such that it is easy to see what is going on in each office. In one of the offices a woman sat at her desk intently scrolling her phone. In another, 2 women were chatting, obviously not about business because we could easily hear them from where we were. After we waited an hour and 20 minutes, my Dad's frustration led him to return to the teller to complain. Only then did anyone else pay attention to him & tell him he could see a banker now. My Dad pulled his money from his Blaze accounts & closed them due to how he felt he was treated. If you are looking for a credit union for your banking, I'd suggest you avoid Blaze.

I have been with the credit union forever and when we switch over to spire credit union, I was…read morecautious seeing that SPIRE what's new to me and thought it would be a lengthy process to set up checking and savings with them. The staff is unreal and thorough. and help me with my other baking needs. They were very efficient and fast in helping me. I highly recommend SPIRE credit union the staff there are amazing.

Thank you so much to Trell at the Maple Grove Chase location. He was very polite, knowledgeable,…read morehelpful and patient. I was helping my Mom apply for a credit card and she's recovering from a stroke. As soon as we were walking up a worker came to hold the door for my Mom. We were greeted and helped right away. The bank is very clean with private rooms. Those rooms are also very good with sound proofing. It keeps things private so personal data is not heard by neighboring rooms. I'll definitely be using this Chase location for any in person assistance! We'll definitely be back?

You know how sometimes you need very specific documentation of your account from the bank? Well…read moretoday was one of those days. I drove over an hour to the closest chase, maple grove. I was really specific about what I needed, a statement showing balance as of today. "It must include today" The girl trying to help me seemed new so she asked her supervisor for help. Supervisor kinda came by but didn't really help. Both were clearly trying to hit all the buttons for good customer service and relationship building. It made me uncomfortable. Did you just read dale carnige? Well I left and drove another hour to drop off the paperwork and guess what! They gave me a copy of my statement from last month which obviously doesn't include today. Now I have rush hour traffic so about 3 hours to drive home all for nothing! Thanks for wasting my time and gas and giving me a headache and delaying really important paperwork! Great customer service. So I called the bank, there is no option for any after hours service at all. How about they fix that if they want to provide customer service. But at the very least, don't provide a disservice. My day is crap because I bank at chase.

Went to a financial review here today. My first time in this new branch. It is a very nice building…read moreand good parking lot. The only problem I see is not having in house tellers anymore. You can go live with a teller on video but I'm a little old fashioned and would rather have the teller there in person. The video units also double as an ATM so that is a plus. It is a very nice building.

New location in Maple Grove. Plenty of parking, just off Elm Creek Boulevard. Outside drive up…read moretellers. No actual live tellers inside but PTM tellers-which offer live video chats with a personal teller. My complaint that the PTMs are kinda close together & I wouldn't want someone to listen to my conversation with the teller. There are live bankers to assist with loans, cashiers checks, safe deposit boxes & notary functions.

After moving here from California I was glad not to have to switch banks seeing multiple Wells…read moreFargo in Maple Grove. Unfortunately, the several times I have been in have been underwhelming either with long lines and poor customer service or atms that are out of order. This branch seems to be in a weird location and doesn't have the efficiency I am used to at a Wells Fargo. After 30 years I am considering switching banks.

No one greets you at the door anymore to see if you need a banker. Had to wait in line for a…read moreteller and one teller closed its window leaving only one teller open. I was told it would be a 30 minute wait for a notary. Didn't feel professionally run.

Most inefficient auto loan process on the planet. you start the loan process online but that only…read moretriggers a loan officer that will then reach out by email. Instead of giving you all the requirements up front they will piecemeal information requests maybe every 2 hours for the next 3 days. We have been with the bank since it was US federal. In the past I would go in for a Auto loan and before I signed a piece of paper the money was transferred to my checking account. Maybe you don't do that with new customers but we have been banking with this credit union for close to 20yrs and no missed payment. Do yourself a favor and bank elsewhere.

Great staff at Maple Grove, MN, TruStone. Friendly, helpful, knowledgeable across the board. Much…read morebetter customer service than where I previously banked at US Bank. I'm staying with TruStone.

Met with Nick at about 1215pm on Wed Oct 14th. To discuss debt consolidation strategies. 15 min…read morelater he had shared a wealth of information ℹ and we were not only better off but better informed. Thanks Nick. You made all the difference. -Andy

I opened a higher interest earning money market account. 4.25%, Was told it can move up or down…read morewith the federal rates....completely understand. However, they recently decided to cut the rate substantially. 1.98%. I called them and they said if I read the fine print they can cut the rate at their discretion. It's not because market rates moved down. And they didn't simply cut the program, because they still offer the same program. But only for new accounts. Clearly a bait and switch practice. I'm sure they are doing this to all their customers. Very deceptive business practice. Very sad that you cannot trust anybody anymore!!! I asked the AGs office to investigate....

Went to the WF atm at this bank took out $200 and one of the 20s was only 3/4s there. I immediately…read morewent into the back showed my recent, I am a premier WF customer. They would not exchange it. Made me go back outside and call the number on the arm WHICH is Wells Fargo! Per the Under regulations issued by the Department of the Treasury, mutilated United States currency may be exchanged at face value if: More than 50% of a note identifiable as United States currency is present I will be changing banks

I just moved to town and am in need of a document notarized, My printer is not here yet so I go to…read more"my" bank thinking I can just email the document to them. Ha! Richard, the branch manager, says "it's bank policy to not receive and print a document for our customers" well, thanks a lot Richard - but I can gladly fax in any loan documents right? Yeah, thought so....Thank you to US Bank across the street who were more than happy to provide great customer service!

25 year customer and disappointed they weren't able to help me out when a replacement debit card…read morecouldn't be activated online. Might be time to look for a new bank.

From the owner: The Highland Bank Team is comprised of collaborative, knowledgeable, highly talented bankers, cash…read moremanagement and operational support staff, who work together Member FDIC. Equal Housing Lender.