1. Brendan Carolan, MD - Prima Care

    1. Brendan Carolan, MD - Prima Care

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    Fall River, MA

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    Brendan Carolan, MD - Prima Care

    5.0 (1 review)
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    5 months ago

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    Southcoast Health Urgent Care Center

    Southcoast Health Urgent Care Center

    2.9(14 reviews)
    1.8 mi

    Was only there 2 hours for a UTI had I gone to the emergency room id probably still be there.they…read morewere friendly,helpful and accommodating. Will go there again.

    This is for the Taunton location since it's not listed in Yelp: I've had two very different…read moreexperiences at this location this summer. The first, back in June, was an excellent 5-star visit. I brought my daughter in for a burn, booked online, and was greeted by the front desk registrar -- an African American woman who could not have been kinder or more welcoming. Ian Kelly, NP, treated her and was outstanding: thorough, kind, and reassuring. I left impressed enough that when my other daughter needed urgent care today, this was the first place I thought of. Today did not go the same way. I booked a noon appointment online and checked in at the kiosk upon arrival. After about thirty minutes, a Caucasian woman with glasses, wearing a brace on one arm, got our attention by waving her other arm back and forth over her head. When we walked over, she announced loudly and rudely that if we didn't have an appointment, we needed to come to her. I let her know that we did, in fact, have an appointment. She insisted we didn't and essentially told us we hadn't made an appointment at all, at which point I told my daughter to pull up the confirmation email to show her. She then interrupted her colleague (the front desk registrar from my prior visit, who was a gem) who was mid-conversation with another patient to ask if our name was on her screen. It wasn't. She then told us we hadn't checked in properly, and I talked her through exactly what I had done on the kiosk which was the proper procedure. I told her she was welcome to go out to the kiosk to verify it herself. She then walked out to the kiosk, announced to me that my daughter's name wasn't there, and then had to backtrack when she saw that it actually was. She then went through the same process I did and lo and behold - it was a technical issue with the kiosk. Instead of an apology or, at the very least, a change in her tone, her response was to repeat several times that the kiosk isn't registration's responsibility and none of this was her fault. No one had said it was, but it certainly wasn't ours -- which I told her. Her offer was to restart us a walk-in and for us to have to wait another thirty minutes. I told her we'd go somewhere else. As we got up to leave, she told us to have a "luuuuuvley day" in the snarkiest voice she could muster up. The kiosk failure wasn't her doing. The way she treated and spoke to us was. The woman who checked us in in June was working right next to her. If we'd gotten her again, I know this would have gone a whole lot differently. People come to urgent care sick, hurt, and already stressed - they should not also have to absorb this kind of behavior and treatment. Southcoast should look at why kiosk check-ins aren't populating on the registration screens, and how the front desk handles it when they don't. Clearly, she hasn't been trained for this situation. Or maybe she just gets a kick out of treating people this way.

    Brendan Carolan, MD - Prima Care - pulmonologist - Updated September 2026

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