The cleaners who came out from the agency were very prompt, efficient and personable. They went about their work with thoroughness, and my apartment was immaculate when they were finished. I have had them twice, and plan to have them again! read more

I found this cleaning service on Groupon and I didn't read the reviews but if I had i wouldn't have been so disappointed. I have had other cleaning services clean for me but this one left a bad taste in my mouth and i will definitely do my research in the future. The young lady was nice but she missed the areas I asked to be cleaned, and she took 2 hours and still wasn't complete. My list was as follows the 2 bathrooms, clean window seals, and sweep and mop areas with no carpet, also clean fridge and stove. The lady advised she didn't have a real broom very alarming. I paid my bill but I will definitely not use them again. The crazy thing is when I gave my list they said oh 2 hours should be enough but after I sent a email and pictures about how disappointed I was the response was this but just know I was not pleased with my service. I will definitely be telling anyone who listens... " read more

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We hired Brenda's house cleaning to perform a deep clean/move in clean on a 2500 sqft home. We agreed at most it should take 1 day or 8 hours of cleaning. Overall, the house wasn't extremely filthy, just dirty from the previous owners failing to clean while moving out, general dusting, wiping things out, etc. For the purposes of this review, I will leave names out, but Cleaner #1 arrived and spent 7 hours in the home, making it through half of the house. After reviewing the clean, we found that the items we specified we wanted clean and the specifications of the clean we wanted were not satisfactory. I called Brenda's House Cleaning back to let them know Cleaner #1 did not clean the home fully as they made it through half of the house and the half that was said to have been cleaned was not to the specifications and detail that we were requesting. Brenda's response was to send another cleaner to do a re-clean at NO CHARGE. Cleaner #2 showed up I believe it was the next day and I walked them around. They agreed that the first clean was not done correctly or up to the standards of Brenda's House Cleaning. They were very persistent that they re-clean EVERYTHING to the standards of the company and to our specifications. Cleaner #2 spent the approx. 7 hours re-cleaning everything Cleaner #1 did on the first day. After those 7 hours, the second cleaner did pretty decent work for the most part. Mind you, one of the specific things we wanted cleaned were our windows. There was a lot of dirt and grime in there. We also wanted our cabinets vacuumed and wiped out. We agreed that Cleaner #2 could return to finish cleaning the remainder of the home because for what it's worth, she was doing a decent job from what we could tell. Cleaner #2 arrived a day and a half later to finish the job they were providing and spent 4 hours to finish. Brenda agreed not to invoice us until the next week(it was going into the weekend) to check up with me on how the clean went. I never heard back from Brenda until we received the invoice(On a Saturday even though she said she wasn't going to until after talking with us.) We were charged for 18.5 hours of cleaning after being told we wouldn't be charged for the re-clean of 7 hours. According to Brenda, she discounted all but 2 hours of Cleaner #1's time which was 7 hours. If those numbers were to be correct, that doesn't add up to 18.5 hours. I'm no math person, but I count 13 at max if we're including the 2 hours of Cleaner #1's time. As soon as i received Brenda's invoice for the services provided, I immediately(literally the same day) replied and asked for a breakdown as the numbers were high at 45.00 per hour for a total of 12 hours. She responded three days later just stating her hourly rate and that she discounted something, but never responded to how the numbers equaled 18.5 hours. Additionally, she stated we had 6.5 bathrooms, but I wish I knew where that house was! I responded on the same day and corrected her multiple times that we have a 2500 sqft house with 3.5 bathrooms. From that day on, I had no additional response for her, waiting ofr her to want to resolve this issue, but 8 days later, I still hadn't heard anything from her. I followed back up since I hadn't recieved a response from Brenda stating that we didn't have 6.5 bathrooms (because that's what she told me over the phone) and that we were told we wouldn't be charged for the first cleaner's time since the second cleaner said they didn't do good at all the first time. Finally, Brenda replied After trying to follow up with Brenda as I hadn't heard from her, all her response was that she was waiting for payment. She had nothing to say about my previous correspondences and issues with the clean. I finally gave them a call but didn't want to because I wanted written record of everything. I called and asked how do we resolve? As far as she was concerned, there was nothing to resolve, and her cleaners spent the total time and that's what we're being charged for. We did not agree to 18.5 hours. We agreed to 11 that consisted of Cleaner #2's time (and she states the times in emails that she was there and that DID NOT equal 18.5 hours.) After the clean, we still found things that we specifically asked for that weren't touched and as far as Brenda is concerned, that's just not correct. Throughout the process, I asked her to come look for herself. She turned me down on that offer every time. After talking to her today, I offered the same thing and she stated at this point there's nothing she can do as it's been "too long", and things are just going to be dirty again anyway. I explained to her that the things that weren't touched you would see they were never touched. She was having none of it. I asked how we could resolve the issue, and her answer was, pay the invoice for the services provided. After arguing a few moments, it was clear she didn't care and doesn't care about the quality of work provided. All she said was she'll ve read more

We have been using Brenda's for about 9 months. The cleaning and reliability have been terrific. Thanks Brenda's

Poor business all the way around I wouldn't waste my time with Brenda's house cleaning it's a joke! If anything call the cleaning authority they do a better job read more

Don't waste your time (because they will) or money on this company. Find another maid service. They were no shows, rescheduled multiple times and finally when they showed the woman was at my door with no shoes on wasn't pleasant and frankly rude. I told her I don't want her in my house. read more

Friendly staff but disorganized! Paid for two hours with two but one person came for four. She spent so long in our bathroom (more than an hour, and I promise it wasn't that dirty) that she didn't have enough time to even fully clean the kitchen. Had a groupon that seemed a little pricey considering what was actually done and the disorganization of management. Definitely won't be using them ever again. read more

@Judy S. How very interesting. I am having the same problem with Brenda's House Cleaning right now. I ceased using them in July 2011 and ALWAYS paid at the time of cleaning. Now Brenda the owner is telling me that I did not pay for a cleaning BEFORE the very last time I had BHC clean. You'd think they would have notified me at the time of service that they had not been paid. My experience with BHC is that the record keeping/office workers were always a little disorganized. I am going to dispute this charge and I do not recommend this service at all. If I could give 0 stars I would. read more

I tried Brenda's through a Groupon. If I remember correctly, the hours are not particularly convenient for those of us who work during the week days. The 2 ladies didn't seem to get a lot of ground covered while there. One of the ladies had missed a couple of things and I showed her what had been missed. She took care of it. The worst part was the 'follow up'. A lady called to ask me if I was pleased. I told her the same (not much covered & a couple of missed places). She said she would review it with the cleaner & then asked if I wanted to hire them again. I said 'no thank you.' When I wrote of my experience in my groupon review, she responded publicly by saying, she had meant 'have them come back at no charge' & invited me to call her. I did. On the phone with me, she responded again by saying ' did I want the cleaner to come back & re-do the spot she first missed?' (ONLY) Not come back without charge to make things right as previously implied. She said I could hire them again & have them re-do the area missed. But, as she clearly knew, I'd already taken care of it. Misleading, not convenient and a less than great cleaning experience. If you're looking for good cleaning help, keep looking... read more

This was the worst experience with any cleaning company we have ever had! We asked them 3 times to clean our blinds and they only cleaned half of them and the ones they cleaned were filthy! They were in a rush to leave. We paid for 2 hours and they were here for 1 1/2 hours. Called to complain and they were very rude. Highly unrecommended! read more

I am satisfied with the service I receive from Brenda's House Cleaning. They clean a little too fast and that causes them to miss some small things. I rarely get my full 2 hours. The main problem is dusting and floors. However, they do a great job on the bathrooms. I have been using the company for over 3 years now. They are very reasonable on their rates. I would recommend them. I think they just need to pay attention to detail. read more

I've been using their service periodically for a fe years and I really appreciate the crew. I change it up what I want cleaned and they are always happy to do it. I've never gone in after they left and found something they missed. Reliable. Great all around! read more

We tried out a different cleaning company, once, before discovering Brenda's, via a special on Living Social. Nice to meet Renae, who has cleaned our home twice now. She did a complete job both times, without a lot of talking, as was the case with the first company. Thank you Brenda for heading a very nice service. Thanks to Renae for her admirable work ethic. Anissa filled in once and she also did a great job. Keep it going! read more

Their cleaners vary each month, so if you get good ones one time doesn't ensure you will get the same ones next time. I had a couple who did a great job and were regular but for the last few, the 2 cleaners were just whiling away their time cleaning the restrooms. I told them I needed the restrooms cleaned and floors vacuumed. However, they could not even finish up the restrooms in the allotted time. The previous 2 cleaners cleaned all my baths, vacuumed my floors and had time to spare to do more. In addition, I have had situations where the cleaners don't show up even after the confirmation of the appointment. Once when I called them to ask why they were not there, they kept my call on hold, while I could hear tap water running. The quality of cleaning varies a lot also. Now having terminated their services, I feel relieved. I am really disappointed with them. read more

We've been using Brenda's for a few months now, and they do a great job. The girls show up on time, clean what they're supposed to, and ask about special jobs, if they should happen to finish a little early. They have all been very personable and hard working. read more

I bought a Groupon and everything went smoothly. I made an appointment and they showed up on time. I had a list of everything I wanted clean. They spent probably an hour on the bathrooms and then an hour on everything else. I had two cleaners for two hours. It wasn't the cleanest ever, like completely spotless, but I could tell they had cleaned everything I asked for and it looked good. I wouldn't pay top dollar, because I noticed one or two spots, but for a Groupon this is an amazing deal. read more

We set up for Brenda's cleaning to clean our house two weeks in advance because of a birthday party. The day of they never showed up and after calling several times we finally got the owner to answer the phone. She stated the cleaner had an emergency and couldn't make it. She offered to have the cleaning done at a later date, but that wasn't going to help in our situation. Bad business practice. read more

Excellent job of cleaning, very satisfied everytime, cleaning lady is super friendly and efficient! Brenda's office staff is very courteous and accommodating. Good service prices also. read more

The staff was friendly. The spent majority of the time in the bathroom and did not clean the floors. I requested the blinds to be cleaned but they did not clean them. They cleaned the kitchen counters and the cook top oven. They left the food cramps on the floor and they did not clean nor vacuum the floor. I was very disappointed. I called the company to complain and am still waiting for a call back from Brenda 2 weeks later. I will never use Brenda's services again nor recommend them. read more

We purchased a groupon for 4 hours of cleaning and were very satisfied with the quality of work. Scheduling was quick and easy, and our house looked great at the end of the 4 hours. I would definitely use Brenda's again! read more

We used their service for 9 months. Started out fine. Was sold to me as a very convenient service for busy working adults. We indicated my communication preferences (email) and all was fine for about 2 months (4 cleanings). Then it started to go downhill. Broken picture frame, cobwebs, no-shows, etc. It is such a hassle to change and we were going to sell our home so we kept using the service. The no-shows became a significant problem as well as coming home to find strangers (not the promised consistent cleaning person) in our home. The last straw was the no-show remedied by a "replacement" cleaner who didn't clean the house - dust everywhere, dirty marks on the tile floor and a nice new chip in our kitchen table. Was promised reimbursement for the table issue, but approximately 45 days later (now) I have nothing from them on the table and despite weekly calls/emails, I can't get my key back from them - and we are moving!! I like to give people many chances, but this has been nothing but a pain and has been very bad for many months. Would hate for someone else to have to go through this. read more

I recently used this service after purchasing a groupon. Biggest ripoff ever. First of all we were told there would be two cleaners showing up then later told only one would show already reducing the cleaning. Then the cleaner that showed up spent two hours cleaning two bathrooms and vacuuming a hallway. We had to vacuum the hallway again. The toilets had not been touched. One bathtub had to be scrubbed and the other shower will have to be redone as far as the bottom. The only thing that looked like had been done were the sinks and mirrors..and it took two hours. I would steer far away from this service. read more

I recently used this service after purchasing a groupon. The ladies did a great job on the house. They were very thorough in many areas and only missed a few spots. I prefer them over the service I had previously used (Merry Maids). If I ever get in a pinch again, I would not hesitate to give them a call. read more

We have had this company come several times. Part of the reason we chose Brenda's was because she said we would have the same cleaning person every time. This has never happened once. The cleanings have never been great, and have seemed to get progressively worse. Finally, I have decided to discontinue my use of them after I came up to a 3 hour cleaning where only part of my carpet was vacuumed, my kitchen wasn't cleaned at all, my hardwood floors were not vacuumed nor mopped, my shower wasn't even touched, my appliances were not cleaned, they left scuff marks all over my floors, and to top it off used my cleaning supplies and left them out for me to put away. My advice is avoid this service if you would actually like your house cleaned. read more

I haven't used cleaning services very often, and used Brenda's House Cleaning because there was a Groupon. Unlike a lot of the other reviewers, I was really pleased with the service. I spoke with Brenda on the phone to schedule, and she seemed very friendly. They sent out two ladies who were both very friendly and competent and arrived about ten minutes early, which was great. As I said, I don't use cleaning services very often, but I'd use Brenda's again and would recommend them to others. read more

I purchased a groupon to try this service out. The cleaning was horrible! I couldn't tell anything was cleaned, and after they mopped the floors they walked on it so I had to go back over it after they left since they left shoe prints. I emailed to complain and was advised they would come back for a free 2 hour cleaning- so the day I took off work to stay home, they didn't show up. I called and they said they had to cancel- gee thanks for telling me 4 hours after you should have been there! So I rescheduled yet again- this time the snow storm hit and they had to cancel (understandably), they said they would give me a call to reschedule- I am still waiting for that call! I'm going to say this was a waste of money and I'll just take it as a loss rather than hassle with them any more. read more

Got a groupon for my mom for mother's day. The entire experience was so unbelievable that our family could not get mad so we just laughed!! EVERYTHING they tried to do was wrong from setting up day and time to the actual cleaning. I was just so embarrassed for the company and staff, however, they are very friendly if you want to meet some nice people. I would stay far away from Brenda's. :( read more

I used Brenda's house cleaning many years ago. The last service was so poor it didn't even look like anyone had been over to clean. I called and spoke to the owner's daughter and told her I would not pay for the last cleaning as it was so terrible and no longer wanted their service. About a year later, I received a bill. I left another voicemail at that time telling them that at the time of the service, I had said I would not use them again, nor would I pay them for the last time I used them. On Mar. 1 I received a notice from a collection agency (that I think is bogus because you remit to Brenda's address) for $300!! First of all, the last cleaning I refused to pay was nothing close to that amount plus how messed up is their accounts receivable that they are sending a collection letter years later?? Anyway, if I need to, I will have an attorney involved to stop any harassment. DON"T USE THIS SERVICE!. read more